ExpressWatches.co.uk Reviews 656

TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

They sent me wrong colour of watch then came back to me saying there did not. One watch had white writing in it the one I wanted had green. Told them I wasn't happy wanted refund and have sent 3 email... See more

Rated 2 out of 5 stars

The product arrived poorly wrapped from a private address with a US dollar price tag. It therefore appears to be a grey import not originally destined for the UK market. This may explain the price wh... See more

Company replied

Rated 3 out of 5 stars

Nice watch, good price, well packed. However, it was ordered on a Friday morning and only arrived on the Tuesday, so hardly next-day delivery. I was beginning to think it had ‘evaporated’ en route fr... See more

Rated 2 out of 5 stars

I placed an order for a new Seiko watch which showed as being in stock & offered next day delivery. However 3 days later & no delivery despite email confirmation of the order & an email asking me t... See more

Company replied

Company details

  1. Watch Store

Information provided by various external sources

Express Watches was launched with the aim of selling Seiko watches at amazing prices. With the company policy of keeping all items in stock means that we can offer the highest levels of customer service in comparison with our competitors.


Contact info

2.1

Poor

TrustScore 2 out of 5

656 reviews

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Rated 1 out of 5 stars

Very poor customer service

They sent me wrong colour of watch then came back to me saying there did not. One watch had white writing in it the one I wanted had green. Told them I wasn't happy wanted refund and have sent 3 emails no replies, very let down. I wouldn't recamend at all.

July 7, 2020
Unprompted review
Rated 4 out of 5 stars

Ml11

The right watch, right price and delivered on time.

April 8, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Bought my Seiko watch, and there were much problems with the dutch mail, Postnl. They did not leave me a note when they tried to deliver it so I was not aware of it. So after a couple of weeks it was send back to GB. In the meantime Christopher did everything to locate it.

The second time he send it to me i received it within 4 days, and it really looks great for a very good price! I am very happy.

Thanks again Christopher for your excellent service, I will really recommend you to everybody!!

April 7, 2016
Unprompted review
Rated 3 out of 5 stars

Late arrival

Nice watch, good price, well packed. However, it was ordered on a Friday morning and only arrived on the Tuesday, so hardly next-day delivery. I was beginning to think it had ‘evaporated’ en route from Suffolk to Lincolnshire. Since you offer free postage, nobody can complain at a three-day turnover, but if you are promoting next-day delivery as a selling point you should be able to deliver.
Still, you’re a newish company offering interesting watches, and this WIS wishes you all well for the future :-)

March 9, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent Value with Excellent Service!

I had to change my address on my delivery and nothing was too much trouble for Express Watches. I am an avid watch collector and I will happily shop here again. Also the delivery is as advertised – Next day.
Thank you

February 25, 2016
Unprompted review
Rated 5 out of 5 stars

Very happy customer.

Very impressed with the speedy service and quick response to the email I sent too. Goods arrived in excellent condition, would definitely use them again.

January 21, 2016
Unprompted review
Rated 5 out of 5 stars

Great price, great service

I ordered a Seiko Men's Premier Kinetic Watch through ExpressWatches because they had the watch at the cheapest price I could find. Received it within 2 days. Beautiful watch at a great price with great service from express watches. Will recommend and use them again

January 20, 2016
Unprompted review
Rated 5 out of 5 stars

fine service

The watch I required was out of stock and I was kept in the picture regarding delivery - it was in the run up to Christmas so understandable. Delivery was immediate once the watch became available - the price was very good.

January 10, 2016
Unprompted review
Rated 5 out of 5 stars

Seiko watch purchase

Excellent product, price, service and delivery. Even had a really pleasant chat with the owner. I thought there was a problem, I was wrong. Thank you very much. I will be ordering from you again.

December 19, 2015
Unprompted review
Rated 2 out of 5 stars

not what I expected

The product arrived poorly wrapped from a private address with a US dollar price tag. It therefore appears to be a grey import not originally destined for the UK market. This may explain the price which was competitive but should be pointed out by the vendor.

December 12, 2015
Unprompted review
ExpressWatches.co.uk logo

Reply from ExpressWatches.co.uk

Dear Maurice,

1) The address on the parcel is our business address 1a Hamblin Walk, Woodbridge, IP12 1DE not a private address.

2) Your watch is as purchased from Seiko UK Ltd. It is common for the watches to come with USD price tags. Please call Seiko UK Customer Services with the watch serial number and they will confirm that they have sold us your watch. Seiko's number is: 01628 770988.

You have been supplied next day a watch at a fraction of the RRP. Please be sure of your facts before potentially damaging the reputation of a small family business trying to compete with the "big boys."

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