ExpressWatches.co.uk Reviews 656

TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

They sent me wrong colour of watch then came back to me saying there did not. One watch had white writing in it the one I wanted had green. Told them I wasn't happy wanted refund and have sent 3 email... See more

Rated 2 out of 5 stars

The product arrived poorly wrapped from a private address with a US dollar price tag. It therefore appears to be a grey import not originally destined for the UK market. This may explain the price wh... See more

Company replied

Rated 3 out of 5 stars

Nice watch, good price, well packed. However, it was ordered on a Friday morning and only arrived on the Tuesday, so hardly next-day delivery. I was beginning to think it had ‘evaporated’ en route fr... See more

Rated 2 out of 5 stars

I placed an order for a new Seiko watch which showed as being in stock & offered next day delivery. However 3 days later & no delivery despite email confirmation of the order & an email asking me t... See more

Company replied

Company details

  1. Watch Store

Information provided by various external sources

Express Watches was launched with the aim of selling Seiko watches at amazing prices. With the company policy of keeping all items in stock means that we can offer the highest levels of customer service in comparison with our competitors.


Contact info

2.1

Poor

TrustScore 2 out of 5

656 reviews

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Rated 2 out of 5 stars

Watch order never arrived

I placed an order for a new Seiko watch which showed as being in stock & offered next day delivery.
However 3 days later & no delivery despite email confirmation of the order & an email asking me to do a review of my purchase for TrustPilot!!
I therefore sent an email chasing my order & to my surprise I was told my order did arrive from the supplier as it is out of stock! This is despite Express Watch's website showing that it was in stock & offering next day delivery!!!

November 29, 2015
Unprompted review
ExpressWatches.co.uk logo

Reply from ExpressWatches.co.uk

Dear Malcolm,

As per our conversation there was human error on our part; as soon as that was realised your payment was immediately refunded. The email from Trustpilot is automated 2 days post purchase.

I am sorry that we could not fulfill your order on this occasion.

Rated 5 out of 5 stars

Beautiful lightweight watch

I'd been tempted to buy this watch for months. Express had it in stock, no delivery charge, and 10% off for that day, so I bought it that evening. It arrived 36 hours later, first class, well packed in lots of bubblewrap, and was as nice-looking as the photos led me to believe. Slim, light (titanium body and strap), and I'll never need a battery. The size can be adjusted by removing links, which Jordans Jewellers in Aylesbury did; the clasp only has 2mm of user adjustment, but I have the links if it ever needs re-sizing. The back has a glass centre so you can see the Kinetic changing "pendulum" moving, and there's a button to show how much charge you have left; if you wear it regularly, you'll never need to worry about that. I am delighted with the watch, and the prompt, well-packed delivery.

November 27, 2015
Unprompted review
Rated 5 out of 5 stars

Could not have been better

Superb service - the goods arrived earlier than expected, the price was the best I could find (and I shopped around a lot). The watch was securely packaged so arrived in perfect condition.

I'd recommend these to anyone who is looking to purchase a watch

November 19, 2015
Unprompted review
Rated 5 out of 5 stars

Great watch

great quality watch with a great price tag. A lot cheaper than any were else.
The watch did not arrive on the stated day so I rang the number and spoke
To a very pleasant and helpful gentleman, who rang me back when he said
He would(thank you) to let me know it would be delivered the next day.
Royal Mail at its best!
I am very pleased with the watch and the great service offered by the company. I would recommend without hesitation.

November 5, 2015
Unprompted review
Rated 2 out of 5 stars

Good Price average service

Excellently priced watch so no grumbles there also well packaged.
initially called to ask about the watch before purchasing and was slightly surprised that despite being a seiko specialist they didn't know anything about the solar mechanism and had to read an instruction manual.
Watch was also listed as out of stock so had to email as to when it would be in stock as the website did not give accurate details. To be fair my e mail was replied to promptly and courteously.
It would have been good to get a follow up email as to when it had been dispatched as it turned up the following day when I was out which resulted in a trek to the post office to pick it up which was inconvenient.
My main gripe however is that despite my request to size the bracelet it wasn't done so I can't wear the watch and need to find a local jewellers to take out links which will cost me approx £10 with yet more inconvenience

November 5, 2015
Unprompted review
Rated 5 out of 5 stars

Great service

I have no hesitation in recommending express watches. The sevice they provided to me was spot on with excellent levels of communication. And as for the timepiece I purchased, I could not find a price anywhere to match.

Thanks

October 25, 2015
Unprompted review
Rated 5 out of 5 stars

Old fashioned service the modern way

The modern way:
1 Ordered my watch online
2 For some reason I didn't get an email confirmation but did get an order number via the website
The old-fashioned way:
1 I thought I'd better ring up to check everything was okay
2 I spoke to a gentleman who said he would check and ring me back in five minutes
3 The gentleman rang me back within five minutes and confirmed that the delivery had been sent
Review conclusion:
Excellent, I wholly recommend

September 20, 2015
Unprompted review
Rated 5 out of 5 stars

Very friendly, helpful and professional.

Ordered a Seiko Sportura Kinetic GMT online and this comes with a steel bracelet as standard. I also wanted a Seiko leather strap - not an option with the blue face / yellow GMT hand which I wanted. So I phoned ExpressWatches and they sorted it all out for me. I received the watch with the standard next-day service and will receive the leather strap when Seiko have stock.
Very helpful people and easy to deal with.

September 17, 2015
Unprompted review

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