First of all the the size had to match my bedding. Several other services didn't get there, but one of Exrain sizes matches perfect. When ordering I understood that I will have to wait as products are... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Please don't buy from this shop I spend time creating my designs but these people are selling my designs without permission or payment. Customers should know that because of shops like this many arti... See more
I can't reall write a review on something l haven't received! Where are the floor mats?! It showed up on my charge statement...but no mats! I would've given a -0 rating, but that wasn't offered. Not r... See more
Company replied
I placed an order that was immediately refunded... I reachedout to company to no avail. Was never told why... so I reordered and many days later it is still being processed. If it ever dies ship I wil... See more
Company replied
Company details
Written by the company
How you decorate and style your bedroom tells a lot about yourself. As easy as a breeze, Exrain promises to bring heaven to you with the most trendy and high-quality bedding items. With our huge collections, you can find your favorite curtains, blankets, carpet rugs etc. at no time. We only allow the best designs to be sold with affordable prices under our brand.
Contact info
11923 NE Sumner St, 97220, Portland, OR, United States
- +1 (910) 250 9291
- support@exrain.com
- exrain.com
2.9
Average
78 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Reply from Exrain
Hi Walter,
We appreciate your review! Thanks for letting us know we achieved perfection on your order! This is what we love to hear! We look forward to serving all of your future and we'll certainly aim to please each and every time!
Thank you!
I'm so in love with my LV curtains…
I'm so in love with my LV curtains .THANKS EXTRAIN !!!!!!
June 25, 2021
Unprompted review
Reply from Exrain
Dear Tamekia,
You are so kind to take the time to give us your feedback. Thank you for being a customer of Exrain. We take great pride in our products and our customer service, so I am pleased to hear that you are impressed with your bedding set! We intend to keep impressing you with all of your future orders.
Have a great day!
Take too long for the delivery ordered…
Take too long for the delivery ordered my things on June 3rd have not received it yet
June 23, 2021
Reply from Exrain
Hi Angela,
I am sorry to hear that your experience has not been the best. I have looked at your order and found that it was delivered several days ago. One of our agent also reach you out privately to give further details, please reply to us if you need any further assistance.
Thank you!
It's OK
I have received the shipment , the color is a bit more yellow than the picture , otherwise it's OK
June 17, 2021
Reply from Exrain
Hi Ina,
I am sorry that you have not received the item yet. I have looked at your order and found that it has arrived at your parcel locker and now awaiting for collection. We also sent you an email to give further updates about this. Please check your email and collect the item as soon as possible,
Thank you for your time and understanding!
They took my money and never sent the…
They took my money and never sent the product. They dont respond to emails. Its a scam. Don't b buy from this bogus company!!!
June 5, 2021
Reply from Exrain
Hi Robin,
I am sorry to hear that your experience has not been the best.
I have looked into your order and found that one of our agent did reply to your email to give further updates on delivery status. Please check your inbox and spam folder again. In addition, the item is expected to arrive within a few days so please wait for it.
If you need anything further, please do not hesitate to contact us.
Please don't buy from this shop
Please don't buy from this shop
I spend time creating my designs but these people are selling my designs without permission or payment. Customers should know that because of shops like this many artists and designers feel demoralized. Images taken from online often print badly as well so please beware.
May 31, 2021
Unprompted review
Love my chanel bedding set
May 30, 2021
Reply from Exrain
Hello Goodie,
You are so kind to take the time to give us your feedback. Thank you for being a customer of Exrain. We take great pride in our products and our customer service, so I am pleased to hear that you are impressed with your bedding set! We intend to keep impressing you with all of your future orders.
Have a great day!
I am torn on my rating of this site…
I am torn on my rating of this site because I ordered two items. One arrived early but the other never did and I can't get in contact with the seller nor will Etsy email me back
May 29, 2021
Reply from Exrain
Hi Derrick,
I have checked the information from your information and found that there is only one order wih one bedding set was found. In addition, we do not sign any seeller account on Etsy so chances are you have ordered the other item from other seller. Having said that, one of our agent reached you out to check whether there is anything we can do for you. Please check your inbox then.
Thank you!
I still haven't received my items that…
I still haven't received my items that I ordered, it's a month.
May 27, 2021
Reply from Exrain
Hi Valeria, I am so sorry for any inconvenience caused. We are informed that the item was delivered to your address and we also sent you an email to follow up your issue, please check and reply to us if there is any thing else we can do.
Love to hear from you soon!
READ THIS FIRST BEFORE BUYING FROM THIS…
READ THIS FIRST BEFORE BUYING FROM THIS COMPANY EXRAIN. The products are garbage. Artwork used are just stamped images that are so pixelated, will make you sick to look at. Cloth is cheap polyester,
I literally just through 80 bucks in the trash, because they refuse to give any refunds. DON'T MAKE THE SAME MISTAKE I DID!
May 21, 2021
Unprompted review
Reply from Exrain
Hi there,
It is a regret that the item does not work for you. Unfortunately, I am unable to find the order without either your email or the order number, Please provide me with the information or reach out to us at support@exrain.com if you need further assistance.
We will try harder to imprve this and sorry again for your experience.
The worst company, Do not Buy!!!
I wanted to give it a 0 star, because it was deserving of the rate! Unfortunately they wont let me choose 0, so i'am forced to give it a 1! The worst place to buy anything, This company is a Scammers and will only take your money. I purchased a bed sheets from this company. Unfortunately the Item I bought is not the same as described and look! It also took a month to
arrived. I have pictures to provide if everyone wants to see let me know i"ll send it to you! Please if you’re thinking of buying i'm telling you is not worth it !!!! Another thing is not coming from US even though it says in their add that it’s here in Portland Oregon, or Vernon CA all lies! It’s coming from Vietnam, that is the address i was giving to send the item back which they expected you to pay for shipping and return! Return policy is void when the Seller broke the contract by sending the wrong items, knowingly is unacceptable and not the right item! Second why offered 30% and then 40% if you thing that you did the right thing even though I asked for my full refunds. 3rd why wait till i filed a case for claim before you responded? Why give me a name and a phone numbers of some random guy to contact in Vietnam to send the item back? My own opinion is that this company intentionally deceive consumer’s of our money. I will report you to Better Business Bureaus so that you cannot scams and operates here in US anymore!
May 20, 2021
Unprompted review
Reply from Exrain
Hi Myrasol,
We are a US-based company and we have an office here in the USA, however, some of our products are imported from other countries due to the fact that our factory takes resources there.
It is a regret that the item does not work for you and we have replied to give you a better solution. In addition, we do state the return and refund policy on our store, you can check it at the end of our website.
We will try harder to imprve this and sorry again for your experience.
I ordered my LV bedding set (king) some…
I ordered my LV bedding set (king) some time ago. Where is it and why haven't we received it? I was unable to reset my password to get some sort of an update. Your delivery is below substandard and I want answers now. Plus the one pictured currently does not look like what I purchased.
Sincerely,
Thomas GaXXX
727-688-1XXX
May 13, 2021
Reply from Exrain
Hi Thomas,
I am sorry to hear that you have not received the item. I have hold an agent to reach you out and keep you posted with the delivery status. Please check your inbox and get back to us if you need any further assistance.
Thank you!
It’s been four weeks
It’s been four weeks. It says it’s out for delivery and yet I’ve still gotten nothing. Very disappointed. I’m NOT saying that it’s not coming but if it does when?! I will update once I receive my package.
May 8, 2021
Reply from Exrain
I am sorry to hear that you have not received the item.
We are working with the carrier to delivery the item as quickly as possible. In addition, I also told an agent to reach out to you and give further updates with an ETA. Please check and contact if you have any other question.
Thank and best regards,
I was patiently waiting for 3 weeks for…
I was patiently waiting for 3 weeks for my Chanel bed covers and when it got here I was extremely disappointed. It is supposed to be 3D but the print is so bad it’s blurry and can barely tell what it is. I kindly asked for a refund and they would not take it back and ended up giving me a 15% only.
May 4, 2021
Unprompted review
Reply from Exrain
Hi Mayra,
I am so sorry to hear that the item did not work for you. We will try to improve the quality and reach out privately to solve the issue.
We at Exrain deeply apologize for any inconvenience caused.
I’m so please with the bed set and will…
I’m so please with the bed set and will placing another order soon!
April 26, 2021
Reply from Exrain
Hi Veda,
Thank you so much for taking the time to leave us a review! We are so glad you are happy with your product so much so that you made more orders. We work so hard to make sure our customers have a positive experience with us. Thank you for choosing Exrain.
Love to see you again soon
I have bought two items from Extain…
I have bought two items from Extain both have been delivered within 3 weeks of ordering and both have been as described.
April 26, 2021
Reply from Exrain
Hello Patrick,
You are so kind to take the time to give us your feedback. Thank you for being a customer of Exrain. We take great pride in our products and our customer service, so I am pleased to hear that you are impressed with your bedding set! We intend to keep impressing you with all of your future orders.
Have a great day!
Thank you it’s great
April 24, 2021
Reply from Exrain
Dear Lorraine,
We appreciate your review! Thanks for letting us know we achieved perfection on your order! This is what we love to hear! We look forward to serving all of your future and we'll certainly aim to please each and every time!
Thank you!
Still havent received my seat covers…
Still havent received my seat covers and no emails on updates just tels me its waiting for shipment
April 23, 2021
Reply from Exrain
Hi Megan, I am so sorry that you have not received any updates. I have told an agent to reach you out and keep you posted with the status. Please check your inbox and reply to us if there is anything we can assist you with.
Thank you!
Can’t seem to get anyone to answer me
Can’t seem to get anyone to answer me. I bought this as a gift for a very dear friend. Who lives two states over. I would like to of been able to surprised her by letting her daughter know when it was on its way. I can’t get the tracking to work so I have sent
Email after email trying to get some kind of info. So I’m not real happy with being ignored.
April 23, 2021
Reply from Exrain
I am sorry to hear that you have not been updated with order status, Darryl.
I have checked and found that our agent did reply to your email within 24 hours (during opening times), so if you haven't heard anything back that would mean its gone into your spam box.
Please check it accordingly to have further information on delivery status.
It was perfect in my newly remodeled…
It was perfect in my newly remodeled bedroom! Perfect fit and perfect look!
April 21, 2021
Reply from Exrain
Hi Sonya,
You are so kind to take the time to give us your feedback. Thank you for being a customer of Exrain. We take great pride in our products and our customer service, so I am pleased to hear that you are impressed with your bedding set! We intend to keep impressing you with all of your future orders.
Have a great day!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.