Absolutely fantastic product and exceptional customer service from start to finish. We were working to a very tight deadline, and the team went above and beyond to ensure everything was delivered on t... See more
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Negative brownie points for supplying a duff activation code and then taking 4 days to fix it Positive brownie points for initial swift delivery and for getting it fixed rather than just bottling it... See more
Ordered anti virus software from this site for first time. My initial query was answered very promptly and ordering was easy, unfortunately made error of opting for postal delivery, 10 days and no sig... See more
I've bought a few things from Extreme Hardware, the quality of the cabinets is amazing. They're really well made. The instructions on assembly are clear, it didn't take me long at all to put it to... See more
4.7
Excellent
99 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reliable organisation
Lowest price and reliable delivery, although prices were well up on last year.
March 19, 2024
AVOID AVOID AVOID..!!Shocking after sales & customer relations.!
I haven’t received my parcel.!
Since leaving this rating I have been bombarded with emails, some as late as 9pm, telling me to change my rating to 5 stars as low ratings harm their business.
Poor customer relations on top of late arrival of my order.
Would give zero stars if I could.
Since updating my review I have been accused by this company of being rude and unreasonable.
This is total nonsense and just highlights and proves my point that their customer relations is absolutely shocking.
What company sends emails out at 9 o’clock at night, not just telling their customer to reconsider their rating but to specifically change it from 1 star to 5 stars? (baring in mind that when I was invited to leave a review of my experience I hadn’t even received my order).
Now they are trying to discredit my review in a desperate attempt to salvage some reputation.
Everything I have said is true and I have all their emails which will absolutely justify my 1 star rating.
They are now saying I have ‘a history of giving 1 star reviews.
ONE (yes just one) many years ago.
This company really has no shame and I can see that I am not the only one to leave a 1 star rating. Says it all.
What they fail to understand is, I gave my honest review at the time that I was invited to leave a review. At which point I hadn’t even received my order when it was only supposed to take a couple of days.
But even so, if it was just a matter of my item turning up late I may have changed the star rating to a higher one as it did eventually arrive. The fact it arrived late is now irrelevant to my 1 star rating.
It’s the subsequent bombardment of emails they sent me at all times of day/evening which borderlines harassment, not just asking me to reconsider my rating but actually telling me to change it to a 5 star.
I can back all this up.
But because I refused they are now trying to discredit me and my rating.
Avoid this company.!!
March 8, 2024
Reply from Extreme Hardware
We are sorry that you felt you had an issue with your order. We have looked in to it and can see that your order was in fact delivered just after you left the review. It was just a couple of days late due to unexpected delays with Royal Mail. We ship orders in a timely manner and unfortunately Royal Mail failed to deliver in the usual time frame on this occasion.
We were not contacted by you regarding your issue and had no idea you had a problem until we saw this review, at which point we had immediately arranged for a replacement order to be sent, until we saw that your original order was delivered successfully.
It is always best to contact us with any issues prior to leaving a review so we have a chance to put things right. If we are not aware of the issue then we are unable to try and resolve it. We did ask that the review kindly be revised due to the feeling that it was unfair, but was met with more negativity.
This review is not a reflection of our service. We will always work with our customers to resolve issues, so please always get in touch. We are just an email or phone call away.
great price and service for antivirus key
I purchased an antivirus product key and the service and price was so good I went back and actually ordered another one for another year stacked.
Would defo use this company again
January 26, 2024
Unprompted review
extremely happy by Extreme Hardware
surprised by the lack of reviews and the rating. I had an amazing experience. Bought antivirus kit product key and it was very easy to use it.
January 10, 2024
Unprompted review
Extremehardware
Sent me a empty grizzly thermal paste no support to replace, spoke to me like dirt and called me a scammer was it really worth it avoid
Use the name Extremehardware on eBay
Avoid like the plague
January 10, 2023
Unprompted review
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