Same Experience as all recent reviews... Ordered goods... Goods not dispatched... All attempts to contact via Email, Social Media & Telephone have been unsuccesful. ... No refund recieved so... See more
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I was initially worried about my purchase after reading all the negative reviews on here. So much so that i tried to cancel my order ! However, i had nothing to worry about. I got a swift email r... See more
Company replied
Incapable of fulfilling orders to customers. Website shows items as ‘in stock’ with short delivery estimates which are all untrue. They then just send you generic template email excuses saying “there... See more
I've never experienced such appalling customer service in my life! I've sent TWO emails requesting a refund over a month ago, and guess what? Not a single reply! It's beyond frustrating and downright... See more
Company replied
1.7
Bad
4K reviews
Hasn’t replied to negative reviews
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Would give zero if I could
Would give zero if I could. Have taken my money after product returned. Refund being chased after c.50 emails - still nothing. Pay my refund.
September 26, 2023
Unprompted review
Reply from eXXpozed - sports & fashion
Sehr geehrter Kunde,
vielen Dank für Ihre Bewertung.
Wir bedauern die Unannehmlichkeiten, die Sie bei Ihrer Rückerstattung erlebt haben, und entschuldigen uns aufrichtig für die Verzögerungen. Ihre Rückerstattung ist unser Anliegen, und wir werden alles darlegen
Wir danken Ihnen für Ihre Geduld und stellen sicher, dass Ihre Rückerstattung unverzüglich erfolgt.
Sportliche Grüße
Ihr eXXpozed Team
Terrible customer service
Terrible customer service. They don't answer emails, they don't pick up the phone. They keep your money and run away with it. I rarely write reviews, but fell compelled here to warm people of these blatantely illegal practices.
Sent multiple emails after receiving the wrong item, zero reply. I have sent the item back for a return, which was successfully delivered by the courrier two weeks ago, and yet they have not refunded me—despite me sending more emails. Do not shop with them!
September 23, 2023
Unprompted review
Reply from eXXpozed - sports & fashion
Sehr geehrte Kundin, vielen Dank für Ihre Bewertung.
Wir bedauern zutiefst die Schwierigkeiten, die Sie bei Ihrer Bestellung und der anschließenden Rücksendung erlebt haben. Ihre Unzufriedenheit ist für uns von großer Bedeutung, und wir entschuldigen uns aufrichtig für die entstandenen Unannehmlichkeiten.
Ihr Feedback ist für uns äußerst wichtig, und wir werden uns umgehend mit Ihrem Fall befassen. Es ist unser Ziel, solche Probleme zu verhindern und sicherzustellen, dass die Rückerstattung für falsch gelieferte Artikel reibungslos abläuft.
Wir entschuldigen uns erneut und hoffen, dass wir die Situation so schnell wie möglich klären können.
Sportliche Grüße
Ihr eXXpozed Team
Ordered a Fjallraven jacket arrived…
Ordered a Fjallraven jacket arrived super quick I fortunately can’t fault the experience
September 22, 2023
Unprompted review
Reply from eXXpozed - sports & fashion
Sehr geehrter Kunde,
vielen Dank für Ihre Bewertung.
Wir freuen uns, dass Ihre Bestellung der Fjallraven-Jacke reibungslos und schnell bearbeitet wird. Ihre Zufriedenheit ist uns wichtig, und es ist schön zu hören, dass Sie mit Ihrer Erfahrung zufrieden sind.
Vielen Dank für Ihr positives Feedback, und wir stehen Ihnen gerne für weitere Bestellungen oder Fragen zur Verfügung.
Sportliche Grüße
Ihr eXXpozed Team
The climbing shoes I was looking for were only here.
They said they would give you a discount if you transfer cash. I sent money because I believed them like a fool.
I sent them exact amount of dollars as their order confirmation.
But they used the exchange rate as an excuse to ask me send more money. I canceled the order and requested for a refund.
They canceled the order but didn't return the money. I've been sending multiple emails for a month now, but they haven't replied at all.
I regret accessing their homepage and sending money stupidly.
They are crooks.
+ In my review, they commented that they will take the necessary actions for the refund, thank you for the feedback.
I'm still sending them an email asking for a refund until now, and they still haven't answered back.
They try to find new victims even in this TrustPilot. They are crooks. - 2023-10-17
September 20, 2023
Unprompted review
Reply from eXXpozed - sports & fashion
Sehr geehrter eXXpozed-Kunde, wir danken Ihnen für Ihre Rückmeldung, wenngleich die Kritik bedauerlich ist.
Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten und die unbefriedigende Erfahrung, die Sie mit unserer Firma gemacht haben. Es ist dauerhaft, von Ihren Problemen mit der Bestellung und der Rückerstattung zu hören.
Ihr Feedback ist uns äußerst wichtig, und wir nehmen diese Angelegenheit sehr ernst. Wir werden sofort Maßnahmen ergreifen, um Ihre Rückerstattung zu bearbeiten und sicherzustellen, dass Sie Ihr Geld so schnell wie möglich zurückerhalten.
Wir bedauern die Unannehmlichkeiten und danken Ihnen für Ihre Geduld, während wir daran arbeiten, dieses Problem zu lösen. Ihr Anliegen ist uns wichtig, und wir werden sicherstellen, dass solche Vorfälle in Zukunft vermieden werden.
Sportliche Grüße
Ihr eXXpozed Team
If I could give 0 stars I would
If I could give 0 stars I would.
DO NOT BUY FROM THIS COMPANY. SCAM ALERT. FRAUDULENT COMPANY.
order number: UK-00146751. I ordered on 10th sept, I stupidly opted to pay them via bank transfer ( I have done this many times with other companies and have had no issues). They received my money into their bank account on 12th Sept at the latest.
I emailed them to follow this up and get confirmation of receipt of payment. No reply.
On 17th sept I receive an automated message stating that I have not paid for the items and so they cannot send them. I have since emailed the company almost daily to both info@exxpozed co uk and info@exxpozed com and I have even emailed the owner of the company Andreas Oliver Bindhammer (a.bindhammer @ exxpozed com). I have had no reply to any of these messages. I have also tried to contact them via Facebook and Instagram. I have also called their shop in Germany as well on the number provided +4983193062470. I waited for 30 mins and had no answer. I called again and this time waited for 45 mins with no answer.
This is beyond unacceptable behaviour. I cannot believe Exxpozed continues to get away with this. I have emailed now to request a refund. I do hope that I will actually get some kind of response this time. If not i will be sending a formal complaint to econsumer . gov who although they may not be able to investigate my personal issue they will at least be able to investigate this company and expose them.
www. econsumer . gov / en / FileAComplaint#crnt
I would encourage anyone else who has had a similar problem with Exxpozed to do that same.
Hopefully Exxpozed read this and sort their incompetence out.
September 10, 2023
Unprompted review
Reply from eXXpozed - sports & fashion
Sehr geehrter eXXpozed-Kunde, vielen Dank für Ihre ausführliche Schilderung. Wir bedauern zutiefst die Unannehmlichkeiten und den Mangel an Kommunikation, den Sie erlebt haben. Dies entspricht nicht unseren Standards und wir entschuldigen uns aufrichtig für die Schwierigkeiten, die Sie bei Ihrer Bestellung und Zahlung erfahren haben.
Wir werden Ihr Anliegen umgehend überprüfen und sicherstellen, dass Sie eine Antwort auf Ihre E-Mail-Anfrage erhalten. Ihre Geduld und Ihr Feedback sind wichtig für uns.
Sportliche Grüße
Ihr eXXpozed Team
I'm still waiting for my refund
16 business days passed since the customer service told me that they initiated the refund but I did not received it still. They do not answer to my mails, despite being officially told they are always welcome to help.
Now I request to immediately transfer my money back and send me the official bank transfer slip that you really initiated the transfer.
August 29, 2023
Unprompted review
Reply from eXXpozed - sports & fashion
Dear Customer, I sincerely apologise for the delay in processing your refund. Your situation is unacceptable and I understand your frustration.
I have forwarded your request to our finance team to expedite the refund process immediately. In addition, I have requested that an official transfer confirmation be sent to you to ensure transparency about the initiation of the transfer.
We appreciate your patience and we are committed to resolving this issue promptly. Please allow us a little more time to process the refund and provide you with the necessary documentation.
We appreciate your business and are working diligently to remedy this situation. If you have any further questions or concerns, please contact us directly.
Thank you for bringing this matter to our attention and we apologise for any inconvenience.
Sporty greetings
Your eXXpozed Team
Still waiting for my refund since May!
I returned my order in May and still waiting for my refund. Several emails with no response. I've been on the phone to them waiting for 2h in the line got to number 1 in the line and then they hung up. This happened twice. I want my refund. This is not acceptable!
September 19, 2023
Unprompted review
Reply from eXXpozed - sports & fashion
Dear Customer,
first of all, we would like to sincerely apologise for the inconvenience caused. We understand your frustration and regret the delays in your refund and the difficulty you had in reaching our customer service team.
We take your concerns very seriously. Please provide us with your order number so that we can promptly review your matter and ensure that your refund is processed as quickly as possible.
We understand that this has been a frustrating experience for you and we would like to do everything in our power to regain your trust. Thank you for giving us the opportunity to resolve this issue.
Again, we apologise for the inconvenience you have experienced and thank you for your feedback.
Sporty greetings
Your eXXpozed Team
not refunding return
if only i checked the reviews before hand - orders lots of items from this store and kept a small percent of them - send back the rest and at least 30 emails and not heard anything back. The return is marked as delivered, my emails are delivered but no money or communication - UK****43605 is my order number
June 26, 2023
Unprompted review
Reply from eXXpozed - sports & fashion
Dear Customer,
I am truly sorry to hear about the difficulties you encountered on your return and the lack of communication. Your experience certainly does not reflect the level of service we aim to provide.
Please be assured that we take this matter very seriously. I will immediately forward your case to our customer service team to ensure that your return is processed promptly and you receive the appropriate refund.
Thank you for your patience and we apologise for any inconvenience. Please be assured that we will do our best to resolve this issue for you as quickly as possible. If you have any further concerns or questions, please feel free to contact us directly.
Thank you for bringing this matter to our attention and we apologise for any frustration this may have caused.
Unfortunately, we were unable to allocate the order number UK****43605 and therefore unable to verify the transaction. Please let us have further information regarding your order. Thank you very much.
Best wishes
Your eXXpozed Team
Dreadful customer service
Dreadful customer service
UK-00145199
Ordered on 26/7/23, I knew one of the items wasn't in stock at the time.... but apart from one email on 10th august I've heard nothing since !.....
So I emailed on the 8/9/2023, I got an automated response saying delays of up to 72 hours might be possible for a reply .... TEN days later and I've still not had a reply (and YES I checked my spam folder !)
This is absolutely TERRIBLE customer service.... my message has been completely IGNORED !!!
So I come on to trustpilot and see so so soooo many 1 star reviews about the non-existant customer service!!!!...
WHAT IS GOING ON EXXPOZED !!???
AND WHERE IS MY ORDER !!??!?
JUST AN UPDATE WOULD BE OK
You confirmed you had received my email, but have chosen to ignore it ??!?!?
And just to rub salt into the wound they say on their website "We at eXXpozed are convinced that customer service is the most important factor when selling products. "
So why don't you stand behind your convictions that customer service is the most important factor !?!?!?!?
July 26, 2023
Unprompted review
Reply from eXXpozed - sports & fashion
Dear Customer,
We sincerely apologise for the inconvenience and lack of communication you experienced when placing your order and making your request to our customer service. Your feedback is of great importance to us and we take your concerns very seriously.
We are sorry to hear that you have not received a response since placing your order on 26/07/2013 and that your emails have gone unanswered. This is not up to our standards of customer service and we understand your frustration.
We are aware that you have already received an automated response which mentioned delays in processing your request. However, it is unacceptable that after so many days you have still not received a satisfactory response.
We will ensure that your request is processed and we sincerely apologise for the inconvenience caused. We appreciate your patience and understanding in this matter.
Your opinion is important to us and we are committed to improving our customer service to ensure that such issues are avoided in the future.
Again, sorry for the inconvenience you have experienced and thank you for your feedback.
Best wishes
Your eXXpozed Team
CALL ACTION FRAUD 0300 123 2040
PEOPLE PLEASE REPORT TO ACTION FRAUD 0300 123 2040 NOW!! I JUST HAVE.
EXXPOZED IS A CON!
ZERO star review
WARNING people this is a scam website!! Exxposed took payment for a Mountain Equipment jacket via PayPal on 25th July. Website said it was in stock. After payment taken suddenly out of stock.
I have emailed the company twice on two different email addresses but have never received any response nearly two months later.
Other people are having similar problems....LOOSING LOTS OF MONEY!!!
I'm £300 down and im sure this was planned. No way to chase this as they are based in Germany.
Probably never had it in stock, just a flashy website to lure you in and take your money.
Nothing more than a bunch of common thieves.
Wish I'd checked out trustpilot before I handed over a load of money.
AVOID THESE CON MEN AT ALL COSTS!!!
September 16, 2023
Unprompted review
Reply from eXXpozed - sports & fashion
Sehr geehrter Kunde,
Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Sie bei Ihrer Bestellung von uns erfahren haben, und wir verstehen Ihre Frustration. Ihr Feedback ist äußerst wichtig für uns, da es uns hilft, unsere Dienstleistungen zu verbessern und solche Probleme in Zukunft zu vermeiden.
Es tut uns leid zu hören, dass Ihre Erfahrung mit unserer Website und Ihrem Kauf negativ war. Wir möchten klarstellen, dass es niemals unsere Absicht ist, Kunden zu täuschen oder Geld unrechtmäßig zu erlangen. Wir bedauern die Verzögerungen bei der Kommunikation und die Schwierigkeiten, die Sie hatten, unsere Unterstützung zu erreichen.
Es ist dauerhaft, dass die Jacke von Mountain Equipment, die Sie bestellen wollten, plötzlich ausverkauft war, nachdem Ihre Zahlung eingegangen war. Dies sollte nicht passieren, und wir entschuldigen uns für die entstandenen Unannehmlichkeiten. Wir nehmen Ihr Anliegen sehr ernst und werden alles in unserer Macht Stehende tun, um die Angelegenheit zu klären.
Wir möchten betonen, dass wir Ihre Anliegen ernst nehmen und bereits Maßnahmen ergreifen, um sicherzustellen, dass solche Probleme nicht wieder auftreten. Unser Kundendienstteam wird umgehend mit Ihnen in Verbindung treten, um eine Lösung zu finden und sicherzustellen, dass Sie angemessen entschädigt werden.
Wir bedauern zutiefst, dass Ihr Vertrauen in uns erschüttert wurde, und wir werden hart daran arbeiten, Ihre Zufriedenheit wiederherzustellen. Wenn Sie weitere Informationen teilen möchten oder Fragen haben, wenden Sie sich bitte nicht direkt an uns.
Nochmals, entschuldigen Sie die Unannehmlichkeiten, die Sie erfahren haben, und vielen Dank für Ihr Feedback.
Sportliche Grüße
Ihr eXXpozed Team
Absolutely appalling customer service
Absolutely appalling customer service. I cancelled an order the same day it was placed (it had not been shipped, and I paid via a direct payment method). It has been almost three weeks and I have not received my refund - in breach of EU consumer protection law. I have emailed Exxpozed on three different occasions and they keep responding with ‘we will inform the accountancy department’ - yet nothing happens and I haven’t been refunded. They also take several days to respond to emails. Do not order with them, use a competitor like Bergfreunde.eu instead who have much better customer service.
September 15, 2023
Unprompted review
Reply from eXXpozed - sports & fashion
Sehr geehrter Kunde,
vielen Dank für Ihre Bewertung.
Wir bedauern zutiefst, von Ihrem enttäuschenden Erlebnis mit unserem Kundenservice zu hören und entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Ihnen dadurch entstanden sind. Ihre Zufriedenheit ist uns äußerst wichtig, und Sie müssen hören, dass wir Ihre Erwartungen nicht erfüllt haben.
Wir verstehen Ihre Frustration und Enttäuschung darüber.
Ihre Kommunikation mit unserem Kundenservice sollte nicht zu solchen Verzögerungen führen, und wir entschuldigen uns aufrichtig dafür, dass unsere Antworten nicht effektiv waren. Das Weiterleiten an die Buchhaltungsabteilung sollte zu einer schnelleren Lösung führen.
Wir werden umgehend Maßnahmen ergreifen, um sicherzustellen, dass Ihre Rückerstattung so schnell wie möglich bearbeitet und auf Ihr Konto überwiesen wird. Wir werden auch unsere Antwortzeit auf E-Mails verbessern, um sicherzustellen, dass Kundenanfragen effizienter bearbeitet werden.
Es ist bedauerlicherweise zu hören, dass Sie enttäuscht sind und unsere Dienstleistungen nicht Ihren Erwartungen entsprochen haben. Wir nehmen Ihr Feedback sehr ernst und werden daran arbeiten, unsere Prozesse zu verbessern, um solche Probleme in Zukunft zu vermeiden.
Wir danken Ihnen für Ihre Geduld und hoffen, dass Sie uns die Gelegenheit geben, Ihr Vertrauen zurückzugewinnen. Wenn Sie weitere Fragen oder Bedenken haben, stehen wir Ihnen gerne zur Verfügung.
Sportliche Grüße
Ihr eXXpozed Team
I ordered and returned at great cost …
I ordered and returned at great cost cycling shoes in August as they did not fit. I have emailed three times and still no refund only automated replies to emails , unable to speak to anyone on phone. AVOID a this company
August 10, 2023
Unprompted review
Reply from eXXpozed - sports & fashion
Sehr geehrte Kundin,
wir danken Ihnen für Ihre Rückmeldung, wenngleich die Kritik bedauerlich ist.
Es tut uns aufrichtig leid, von Ihrer enttäuschenden Erfahrung mit unserer Firma zu hören. Wir entschuldigen uns für die Verzögerung bei der Rückerstattung und die Schwierigkeiten, die Sie beim Erreichen unseres Kundendienstes hatten. Das ist nicht der Service, den wir anbieten möchten.
Wir werden Ihre Angelegenheit umgehend prüfen und sicherstellen, dass Ihre Rückerstattung so schnell wie möglich bearbeitet wird. Wir entschuldigen uns erneut für die Unannehmlichkeiten und hoffen, dass Sie uns in Zukunft eine weitere Chance geben. Ihre Zufriedenheit ist unser oberstes Anliegen.
Sportliche Grüße
Ihr eXXpozed Team
Still no reply to my numerous emails…
Still no reply to my numerous emails and messages about my order.
They responded very quickly to my negative trustpilot review but didn't actually make any effort to resolve my problem.
Check their facebook postings, comments have been disabled so only exxpozed can post, they post and it looks like business as usual but customers can't post or respond to posts, its all smoke and mirrors.
Do not trust this company
15/9/23 edited to reply to eXXpozed response, it would have taken less time to resolve my issue than you have spent responding to the negative trustpilot reviews.
July 23, 2023
Unprompted review
Reply from eXXpozed - sports & fashion
Dear eXXpozed customer,
We apologize for the inconvenience caused by your order and for the lack of response to your emails and messages. Your feedback is important to us and we are sincerely sorry for any frustration you may have experienced during this process.
We appreciate you bringing this to our attention and apologize for any misunderstanding regarding our response on Trustpilot. We will make every effort to resolve your issue as quickly as possible.
Regarding our Facebook page, we have noted your concerns. We strive for transparency and open communication with our customers and will investigate this matter to ensure that our social media presence reflects our commitment to our customers' concerns.
Your trust is important to us, and we want to assure you that we take your feedback seriously. We will make every effort to resolve your issue and improve our customer service. Please expect to hear from us soon about the status of your order.
Once again, we apologize for the inconvenience and thank you for your patience.
Sporty greetings
Your eXXpozed Team
Nog steeds geen refund ad €460 na dikke vijf maanden
8 juli bestel ik twee verschillende bergwandelschoenen voor €460. Ze komen vrij snel aan maar helaas verkeerde maat. Ik stuur die onmiddellijk terug en op 27 juli krijg ik een schriftelijke ontvangstbevestiging van eXXposed en verzekering dat de refundprocedure is gestart. Vreemd genoeg kwam deze brief niet van eXXposed maar van hen alias bedrijf OutdoorSports24. Tot nu toe (7 september) heb ik nog steeds geen geld gezien ondanks mijn herhaaldelijke brieven en ingeplande terugbelafspraken. Hun officiële telefoon op de website (+49 (0) 831-930 62 47-0) tot twee uur aan de lijn gehangen en op het laatste moment keer op keer de verbinding werd verbroken. Dietmannsried is ca. 800km hier vandaan, dus even op en neer rijden gaat ook niet zomaar. Ik snap niet hoe men op deze slordige manier met de klanten om kan gaan.
Update per 23-09-2023. A week has passed since the reaction of eXXposed. Nobody has taken contact with me to resolve this issue.
Update per 17-10-2023. On 10-10-2023 I got a message with excuses and that he forwarded my matter to the accounting department. Today I have received a message from them asking me to contact PayPal for my refund as according to them it was holding my €460. I did contact PayPal and spoke to a person from their Customer Service who did the research and wrote me a confirmation they held no such funds. A copy of that confirmation I sent back to eXXposed asking them to forward it to the accounting department.
Update per 02-12-2023. As of today, no reaction from their side in spite of my several messages asking them about the status quo of my matter. Very disappointing!
December 15, 2023
Unprompted review
Reply from eXXpozed - sports & fashion
Geachte eXXpozed klant,
wij willen u onze oprechte excuses aanbieden voor de problemen die zich hebben voorgedaan met uw bestelling van twee bergwandelschoenen. Het spijt ons zeer dat u de verkeerde maat heeft ontvangen en dat het terugbetalingsproces zo lang duurt.
We begrijpen uw teleurstelling over de vertraging in de restitutie en de moeilijkheden om contact met ons op te nemen.
Wij nemen deze zaak zeer serieus en zullen onmiddellijk actie ondernemen om de situatie op te lossen en uw restitutie te bespoedigen. We verontschuldigen ons voor het ongemak en de vertraging.
We zullen ervoor zorgen dat iemand van ons team zo snel mogelijk contact met je opneemt om de status van je restitutie te controleren en je te voorzien van een meer gedetailleerde tijdslijn voor het oplossen van je zaak.
Nogmaals onze oprechte excuses voor de problemen en bedankt voor uw geduld.
Met vriendelijke groet,
Het eXXpozed Service Team
My order came! So excited!
I ordered from this company/website on 20-08-23 and my delivery was just made today 07-09-24 via DHL but my package sat at Frankfurt international airport for nearly 2 weeks, and then was delivered within the week in Australia once cleared customs from Frankfurt.
I was concerned making my purchase from this company due to the negative reviews, but I really wanted some Helly Hansen ski pants which I wasn’t able to locate anywhere else in my size and the colourway I wanted!
My first attempt didn’t work using my Australian credit card - I received an order confirmation via email but my credit card was never charged and about a week later my order was cancelled via an email from the company.
Being determined that I wanted my new ski pants, I placed the order again BUT using Amazon Pay, and my credit card was charged straight away and my order was shipped 24hrs later via DHL.
I was able to track my DHL order and then it converted the tracking number to AusPost which was super.
I have now received my ski pants, and I love them! They fit well and are exactly as advertised- I would buy from this company/website again, although the shipping is a little longer than I would like, the prices are quite good even with shipping.
Thank you for my order :) from Australia, made it!
September 7, 2023
Unprompted review
Reply from eXXpozed - sports & fashion
Dear Customer,
thank you for sharing your feedback and experience with us. Thank you for your patience throughout the delivery process and we are happy to hear that you finally received your Helly Hansen ski pants in the size and color you requested.
Dear Customer,
we apologize for the inconvenience you experienced with your first purchase attempt, but we are happy to hear that your second order went smoothly with Amazon Pay and your order was shipped promptly. We always strive to provide our customers with a smooth shopping experience.
It's great to know that you are happy with the quality and fit of your ski pants. We take great pride in offering products that meet our customers' expectations.
Regarding shipping time, we are constantly working to improve our delivery times and thank you for your understanding. Your feedback helps us refine our processes and provide even better service in the future.
Thank you for choosing us and for your kind words. We look forward to serving you in the future and hope you enjoy your new ski pants on your adventures.
Sporty greetings
Your eXXpozed team
Placed my order on June 18th
Placed my order on June 18th. After numerous unanswered emails they eventually advised on August 25th that "we have cancelled your order. The amount will be refunded as soon as possible." As of today (September 6th) they still have not refunded my €125.86 nor have they responded to emails since then requesting an update on the refund.
Please avoid this company, and ensure you use PayPal or some payment method that allows you to reclaim your money, as Exxpozed will take your money immediately but not refund, even 2.5 months later.
I will not request a refund through PayPal.
September 6, 2023
Unprompted review
Reply from eXXpozed - sports & fashion
Dear eXXpozed customer,
I want to sincerely apologize for the extremely frustrating experience you've had with your order and the subsequent refund process. I completely understand your frustration, and I'm truly sorry for the delay in processing your refund and the lack of communication.
Your feedback is invaluable to us, and we take this matter very seriously. I have escalated your complaint to our team immediately, and we are going to prioritize resolving your refund as soon as possible. Additionally, we will investigate the communication issues that occurred and work to improve our customer service to prevent such delays and frustrations in the future.
I completely understand your decision not to request a refund through PayPal, and I assure you that we will process your refund promptly. Your satisfaction is important to us, and we are committed to making this right for you.
Once again, I apologize for the inconvenience you've experienced. We value your business and hope to regain your trust in the future. If you have any further concerns or questions, please don't hesitate to reach out.
Sporty greetings
Your eXXpozed Team
really bad after sales (NO) support
really bad after sales (NO) support
really bad after sales support, after 3+ months am trying to receive my money back or my product.
i tried so many time to found support by phone, no chance, sometimes they reply after every 10 emails, without any point and an official answer or solution, its totally ridiculous company....probably i lost my money and product and seems that i cant do nothing!
September 6, 2023
Unprompted review
Reply from eXXpozed - sports & fashion
Dear Customer, we're truly sorry to hear about your frustrating experience, and we deeply regret the inconvenience you've faced with your order. This is certainly not the level of service we aim to provide.
We understand your concerns and the difficulties you've encountered with your purchase. While we cannot undo what has already transpired, we are committed to resolving this issue to the best of our ability. We will make every effort to rectify the situation and address your concerns promptly.
We value your feedback and are dedicated to improving our services to prevent such issues from happening in the future. Your satisfaction is important to us, and we hope to have the opportunity to make this right.
Sporty greetings
Your eXXpozed Team
AVOID THIS COMPANY
Expozzed responded to my second review of them yesterday on this site. Today I received an email from them advising me to get my refund from Paypal. Why did they not tell me this in the first place? Numerous emails were sent to them to sort a refund out for the return which they received on 16.8.23, three weeks ago. They never intended to refund me in the first place. To anyone thinking of ordering from them AVOID.
UPDATE TO THEIR REPLY: Please do not be fooled by their polite replies, in reality there is no substance to them. Exxpozed do not care about problems and issues raised.
July 22, 2023
Unprompted review
Reply from eXXpozed - sports & fashion
Dear eXXpozed customer,
we apologize for any confusion. Your feedback is important to us, and we appreciate your patience. We will work to improve our communication and service to ensure such situations are avoided in the future. Thank you for bringing this to our attention.
Sporty greetings
Your eXXpozed Team
Avoid at all cost
I ordered two shirts from Expozzed in late April 2023. After two weeks there was no communication to say that my order had been dispatched so I emailed them. The order was posted the next day. After some delay in the post it finally arrived (20th May) and one of the shirts had a fault. I sent an email to the company that I was returning the item for exchange and followed their returns instructions to the letter, even paying extra (£14!) for registered postage so that I could track its delivery (23rd May). Delivery was delayed by German post but the parcel finally arrived reached them on 13th June.
After that.....nothing. I emailed them multiple times and tried phoning multiple times but never got through and had no reply.
Even if they had sent me an email to say that I had exceeded the period allowed for returns (due to delays incurred in the postal service) and returned the faulty shirt, I would not have minded. But I had no response whatsoever.
Eventually I had to raise a case with Paypal and thankfully they managed to refund me but I expect they did that as a goodwill gesture rather than actually managing to get any money back from Expozzed.
I have bought several items from Expozzed since 2015 and even had to return a faulty pair of trousers for exchange in 2018. It was as slow process but at least I did succeed on that occasion.
Their customer service appears to now be non-existent. I will not be purchasing anything from them in the future and would advise that you don't either. I just wish that I had posted this review sooner to help others avoid such a situation.
EDIT: Isn't it amazing how Exxpozed can reply to a bad review in one day but can't reply to a Customer Service enquiry in 4 months? I can assure you that on no account will you ever win my confidence back and I hope that my experience serves as a warning to other 'potential' customers.
April 30, 2023
Unprompted review
Reply from eXXpozed - sports & fashion
Dear eXXpozed customer,
we sincerely apologize for the disappointing experience you had with your recent order from eXXpozed. It is clear that your experience fell short of our usual standards, and we appreciate you taking the time to share your feedback with us.
The delays in communication, shipping, and the subsequent lack of response to your return request are unacceptable, and we understand your frustration. We take these issues seriously and will investigate them to ensure they are not repeated.
We regret that you had to go through the process of raising a case with PayPal to receive a refund, and we appreciate your patience during this time. Rest assured that we will be reviewing our internal processes to prevent such situations from occurring in the future.
Your loyalty as a customer since 2015 means a lot to us, and we understand that this experience has been disappointing. We are committed to regaining your trust and improving our customer service. Please feel free to reach out to us directly if you have any further concerns or if there's anything we can do to make this right.
Once again, we apologize for the inconvenience and appreciate your feedback, which helps us identify areas for improvement.
Thank you for sharing your experience, and we hope to have the opportunity to serve you better in the future.
Sporting greetings,
Your eXXpozed Team
I should have read the reviews…
I should have read the reviews first...... ordered walking shoes on 4th July. Over 8 weeks later, still not got them. I payed by Amazon Pay so Im hoping Im covered 😳. Raised an issue re goods not received- no response. I've just registered a refund claim so we'll see what happens with that - not hopeful. If you wish to respond Exxpozed please don't spout a load of sympathetic bull without actually saying you're going to do something. Just say "Sorry, refund sent".
September 3, 2023
Unprompted review
Reply from eXXpozed - sports & fashion
Dear customer,
I apologize for the inconvenience you've experienced with your order. It's frustrating to hear about the long delay and lack of response. Your feedback is important, and we take your concerns seriously.
I understand your desire for a straightforward resolution. We will ensure that your refund is processed promptly. Please accept our apologies for the delay and any inconvenience this has caused.
Thank you for bringing this to our attention, and we'll make sure to take the necessary steps to improve our services.
Sporty greetings
Your eXXpozed team
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