Eye Emporium Reviews 

984
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 275 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and professional, often going above and beyond to provide exceptional service. Many highlight the personalized care and patience received, making interactions pleasant and reassuring. The customer service is frequently described as amazing, with people appreciating the helpful and understanding approach from start to finish. Reviewers also note the thorough examinations and clear explanations provided by the opticians. Customers are also very satisfied with the products, including a great range of stylish glasses and effective solutions for various needs. The company's ability to repair damaged glasses, often at no charge, and provide thoughtful aftercare further enhances the positive user experience. People consistently recommend the services for their efficiency and the overall excellent care received.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

People report positive experiences with service, often highlighting the excellent care, professionalism, and... See more

Product

Customers had positive experiences with product, consistently praising the high quality of contact lenses and... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting the staff's professionalism,... See more

User experience

Customers consistently note positive experiences with user experience, with many describing it as a great or... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was contacted by Kemi at Whitstable audiology offering a free hearing health check. She had an appointment available the same day. She explained everything that was going to happen in a clear an... See more

Rated 5 out of 5 stars

My daughter had an appointment today and we were kindly greeted by the reception staff. The actual optician Najiya had such a lovely presence and manner. My daughter is very anxious about her eyesight... See more

Rated 5 out of 5 stars

All the staff at John High Faversham are friendly, approachable, knowledgeable and above all, go that extra mile to ensure your experience in their branch is a great one! Special mention to Lewis... See more

Rated 5 out of 5 stars

Was recommended Eye Emporium Cricklewood by a friend. So glad I went as I had been suffering with poor eyesight for the past 2 years, and realised my glasses were over 5 years old, so I needed an adj... See more


Company details

  1. Glasses Store
  2. Contact Lenses Supplier
  3. Hearing Aid Store
  4. Optical Wholesaler
  5. Optician
  6. Sunglasses Store

About Eye Emporium

Written by the company

About Eye Emporium

Independent Opticians with stores in London & Kent. For over 25 years, we've been looking after our community's eyes, one pair at a time.


We believe that better vision and hearing are one of the key ingredients to living a more fulfilling life. We believe that everyone deserves to see and hear the world clearly and comfortably.

At Eye Emporium we’re all about going the extra mile. Going beyond just hearing and vision, and helping our patients reach their wellness goals. Every person who walks through our doors is given personalised care, so we can improve the health and wellness of our communities, one pair of eyes and ears at a time.

Making the right choice when it comes to looking for glasses can be a little overwhelming. We get it. Whether you're searching for the perfect frames to suit your face shape, or looking for styles that make a statement – we're here to help.

From clear glasses frames to modern round styles, we have the shapes and colours to suit every face and taste.

BOOK AN EYE TEST BROWSE OUR COLLECTIONS

Contact info

5.0

Excellent

TrustScore 5 out of 5

984 reviews

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5.0

All reviews

(984)

272 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A highly professional and warm experience

My experience at John High Rainham was absolutely brilliant.

The gentleman optician was a delight and has travelled from Bristol for the day. He was very kind to my 5yr old telling her jokes and looking at her toys. The eye exam was thorough and well explained, particularly the benefits of the the eye health checks they can do to spot any problems early. With macular degeneration and cataracts in the family it's worth the extra for peace of mind. As suspected, I did need a new prescription!

The ladies (who were sisters and I'm kicking myself not to have retained their names!) in the store were so helpful in finding frames that suited. There was no beating around the bush about what didn't suit me which I very much appreciated! It's a lot of money to spend and doesn't help if people give you lip service and you end up buying something not right.

We had such lovely genuine conversations through the process, it was a really warm experience.

It was both a personable and highly expert experience by all in the team. I spoke to and saw the same people each visit and call which really does make a difference in building trust and feeling valued as a customer.

I love my new glasses and frames and it's made such a difference to my vision already. I couldn't recommend them more as a practice.

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

John High Opticians (Rainham)

I want to say a huge thank you to Rita and all the staff at John High Opticians (Rainham) for their excellent service! Everyone was so friendly, helpful, and professional throughout my visit. I was especially impressed with how quickly my new glasses were ready — such a fast turnaround! I really appreciate the care and attention they gave me. Highly recommend John High Opticians (Rainham) to anyone looking for great service and quality eyewear.

October 18, 2025
Unprompted review
Rated 5 out of 5 stars

Rita was so helpful

I am reviewing this for my dad.
Rita could not have been more helpful if she had tried, considering I didn’t even buy anything.
She went out of her way to help me and gave an honest opinion.

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

amazing

my son came for an appointment and had an amazing experience he suffers with sen issues and he was made to feel so comfortable . the selection of glasses was amazing and he got to choose some under armour ones he was so chuffed have recommened the rainham branch to all family and friends

September 20, 2025
Unprompted review
Rated 5 out of 5 stars

🌟Stratford broadway branch in East…

🌟Stratford broadway branch in East London is really good.
I have just returned for my second set of lenses for my other glasses.
They do a very high quality range of optical lenses. I have sunglasses that I converted into occupational distance with a yellow tint for screen use & fashion and yesterday a reading only pair.
Malaika who has assisted me with both pairs is so professional has great knowledge and explains clearly all the options. She is wonderful to deal with very patient and a lovely personality. A true credit to Eye Emporium and makes all the difference. I will only use this branch now and always ask for Malaika. Thank all of the Team.Paula Pixie Carney

October 19, 2025
Unprompted review
Rated 5 out of 5 stars

Best decision to visit

Best optician and optical shop I have ever visited. Every single person in wandsworth branch I came across is phenomenal. They help you and guide you for very depth. Glasses range are various from basic to latest updated one, frames are too good with range of brand. Delivery on time.
My lifetime stop for new glasses and routine eye checkup.

October 18, 2025
Unprompted review
Rated 5 out of 5 stars

Long standing customer

Having been a long standing customer of John High Opticians, Faversham. Their friendly persona, enthusiasm to give the utmost in customer service and professional excellence has kept me coming back since I was a teenager. Receiving both my contact lenses and my glasses from John Highs, the team have ensured my optimal vision as well as looking after my eye health and are always happy to help if I phone in or turn up with matters regarding my care.
Now, having a family of my own, my children enjoy attending for their eye checkups and my son now has his own glasses. I wouldn’t go anywhere else.

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

I went for a routine eye test and the whole process was explained well. They were very welcoming and professional. Would recommend.

October 4, 2025
Unprompted review
Rated 5 out of 5 stars

Staff at Eye Emporium Wandsworth are so…

Staff at Eye Emporium Wandsworth are so professional, nice and friendly. They fixed my sunglasses frame even thought it wasn’t from their store for free, very nice and kind of them. I would absolutely recommend visiting this store. They also have great frames!

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

First of all I love the staff at Eye…

First of all I love the staff at Eye Emporium Stratford. Excellent service and great care with helpful tips on what frame would be the best one for me. The range of frames to choose from is extensive and there’s a great variety one you enter the shop you’ll be stuck trying to pick the best one :). Would I go there again? Yes I would and I am a regular customer. Any issues regarding my frames I just go to them that’s how good they are.

October 3, 2025
Unprompted review

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