I was contacted by Kemi at Whitstable audiology offering a free hearing health check. She had an appointment available the same day. She explained everything that was going to happen in a clear an... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About Eye Emporium
Written by the company
About Eye Emporium
Independent Opticians with stores in London & Kent. For over 25 years, we've been looking after our community's eyes, one pair at a time.
We believe that better vision and hearing are one of the key ingredients to living a more fulfilling life. We believe that everyone deserves to see and hear the world clearly and comfortably.
At Eye Emporium we’re all about going the extra mile. Going beyond just hearing and vision, and helping our patients reach their wellness goals. Every person who walks through our doors is given personalised care, so we can improve the health and wellness of our communities, one pair of eyes and ears at a time.
Making the right choice when it comes to looking for glasses can be a little overwhelming. We get it. Whether you're searching for the perfect frames to suit your face shape, or looking for styles that make a statement – we're here to help.
From clear glasses frames to modern round styles, we have the shapes and colours to suit every face and taste.
Contact info
United Kingdom
- info@eye-emporium.com
- eye-emporium.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Munira and Maya were amazing
Munira and Maya were amazing!
i’ve gone to quite a few opticians to try on glasses and Munira found me a pair that i love in just a few minutes. Both lovely and patient , fantastic service. 100% recommend
John High Rainham
The rainham branch did my eye test for me today, all staff couldn’t have been lovelier if they tried, got me all sorted and I have 2 new pairs of glasses on way. Thank you x
Fantastic customer service every time
I've been a customer of this fantastic opticians for around 30 years.
Jan at the Sittingbourne branch is always so lovely on the phone and in person. Today I popped into the Faversham branch and met Lewis, also really helpful.
Yesterday my son found out he needed glasses, we ordered them and they arrived today! To say I'm shocked at the fast turnaround is an understatement.
The whole service was really great
The whole service was really great. Saida was very thorough and knowledgeable. Farooq was helpful. Highly recommend
I visited for an eye test in the Summer…
I visited for an eye test in the Summer and Sabine picked up a problem she was very thorough I was seen a couple of times and referred to a Corneal Specialist and need an operation
Sabine was really kind and helpful I have new glasses which I’m very pleased with .
Amy was very helpful with choosing and fitting my glasses
Thank you
Bent sunglasses
Sat on my sunglasses on holiday, thought they were ruined. Eye Emporium straightened them straight away with no quibble - all perfect again :)
Rainham Kent branch
At the Rainham Kent branch, Emily the optician was excellent. Thorough, took time to explain everything. Rita front of house, superb in showing me the range of frames with advice in what works with the lenses I needed all with no pressure whatsoever.
Very knowledgeable and attentive staff
Served by Salim who is very inviting…
Served by Salim who is very inviting and friendly. Always have a good experience in the Wandsworth branch. Always very inviting and make me feel comfortable!
John - High Opticians
I had a really good experience at John - High opticians today, Rita & Emily were very helpful & friendly.
My new glasses were sorted out in a timely fashion, i would definitely recommend this opticians
Thank you ladies
Professional and friendly service with…
Professional and friendly service with a genuine focus on eye health not just selling.
Very helpful and informative
I have recently went the Rainham branch and I cannot tell you how amazing they are, every visit I’ve had is Wonderful, the service and staff genuinely couldn’t be improved.I had Rita help me during this recent visit, she is a lovely person , very helpful, talkative and you can tell immediately after just a conversation how knowledgeable she is about optometry, my first visit I had Angelina who was just as good! I have found it difficult choosing frames for my glasses previously but the assistance/support given here made it a lot easier!
I owe Lewis a big thank you
I owe Lewis a big thank you. On the day I asked his help, he did his best to book me in for an eye exemination and the next day I had an urgent laser surgery which saved my right eye. I’ll always be grateful.
Excellent glasses repair job
I trod on my favourite glasses. They were pretty mangled, but I didn’t want to replace them because they fit so perfectly. So I researched online, but I found it difficult to find impartial advice on good value glasses repair.
With just previous good experience to go on, I went to the Eye Emporium in Faversham as I found them reliable in the past. They had fixed them perfectly and corrected the slant which I hadn’t expected. I’m very pleased with the results and recommend the team 😊
Amazing staff very friendly and very…
Amazing staff very friendly and very fast delivery
Amazing service and lovely staff .
Ali @ Wandsworth was incredibly helpful…
Ali @ Wandsworth was incredibly helpful and very nice.
The staff and the care and time they…
The staff and the care and time they take with you. I was helped & advised as to which glasses were best for what I needed. Time disappeared I did not feel pressure to make my mind up. Very friendly lovely staff at Rainham branch. I would highly recommend this opticians.
⭐️⭐️⭐️⭐️⭐️ Outstanding Service
⭐️⭐️⭐️⭐️⭐️ Outstanding Service – Highly Recommend!
I had a truly great experience at Eye Emporium Opticians and Audiologists. The whole team was friendly, professional, and made me feel genuinely cared for from start to finish.
A special thanks to Maya, Saida, and Bianca — they were exceptional! Each of them showed great professionalism, kindness, and patience, explaining everything clearly and making the whole process smooth and comfortable.
It’s rare to find such a perfect balance of expertise and warmth these days. I highly recommend Eye Emporium to anyone looking for exceptional eye or hearing care. 👓👂✨
I went to John High in Rianhan for my…
I went to John High in Rianhan for my safety glasses. For Work it is a wonderful friendly place. They are so helpful. I would recommend which I did to all of my coworkers and to anybody looking for glasses.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
