Eye Emporium Reviews 

983
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 275 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and professional, often going above and beyond to provide exceptional service. Many highlight the personalized care and patience received, making interactions pleasant and reassuring. The customer service is frequently described as amazing, with people appreciating the helpful and understanding approach from start to finish. Reviewers also note the thorough examinations and clear explanations provided by the opticians. Customers are also very satisfied with the products, including a great range of stylish glasses and effective solutions for various needs. The company's ability to repair damaged glasses, often at no charge, and provide thoughtful aftercare further enhances the positive user experience. People consistently recommend the services for their efficiency and the overall excellent care received.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

People report positive experiences with service, often highlighting the excellent care, professionalism, and... See more

Product

Customers had positive experiences with product, consistently praising the high quality of contact lenses and... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting the staff's professionalism,... See more

User experience

Customers consistently note positive experiences with user experience, with many describing it as a great or... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was contacted by Kemi at Whitstable audiology offering a free hearing health check. She had an appointment available the same day. She explained everything that was going to happen in a clear an... See more

Rated 5 out of 5 stars

My daughter had an appointment today and we were kindly greeted by the reception staff. The actual optician Najiya had such a lovely presence and manner. My daughter is very anxious about her eyesight... See more

Rated 5 out of 5 stars

All the staff at John High Faversham are friendly, approachable, knowledgeable and above all, go that extra mile to ensure your experience in their branch is a great one! Special mention to Lewis... See more

Rated 5 out of 5 stars

Was recommended Eye Emporium Cricklewood by a friend. So glad I went as I had been suffering with poor eyesight for the past 2 years, and realised my glasses were over 5 years old, so I needed an adj... See more


Company details

  1. Glasses Store
  2. Contact Lenses Supplier
  3. Hearing Aid Store
  4. Optical Wholesaler
  5. Optician
  6. Sunglasses Store

About Eye Emporium

Written by the company

About Eye Emporium

Independent Opticians with stores in London & Kent. For over 25 years, we've been looking after our community's eyes, one pair at a time.


We believe that better vision and hearing are one of the key ingredients to living a more fulfilling life. We believe that everyone deserves to see and hear the world clearly and comfortably.

At Eye Emporium we’re all about going the extra mile. Going beyond just hearing and vision, and helping our patients reach their wellness goals. Every person who walks through our doors is given personalised care, so we can improve the health and wellness of our communities, one pair of eyes and ears at a time.

Making the right choice when it comes to looking for glasses can be a little overwhelming. We get it. Whether you're searching for the perfect frames to suit your face shape, or looking for styles that make a statement – we're here to help.

From clear glasses frames to modern round styles, we have the shapes and colours to suit every face and taste.

BOOK AN EYE TEST BROWSE OUR COLLECTIONS

Contact info

5.0

Excellent

TrustScore 5 out of 5

983 reviews

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Replied to 100% of negative reviews

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5.0

All reviews

(983)

272 reviews in the last 12 months

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Rated 5 out of 5 stars

Great staff at the Stratford store.

I’d like share the positive experience I’ve had at the London Stratford store which is a short walk from Westfield.

It’s not the most hi-tech optician that I’ve visited from an equipment point of view, but this is more than made up for by the quality of the staff all of whom were welcoming, friendly and knowledgeable.

Recommend for an easy stress free experience:)

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Eye emporium - 184 high road

Eye emporium team at 184 high road are the best! So professional and very helpful. I've been going to this branch over 10years, they were the ones that alerted that I needed to be reviewed in the eye hospital. Sadia is always so thorough when examining and patient. I recommend them to anyone I speak to because of their professional approach and love that their glasses selection has improved.

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

Eye emporium, Willesden is great

I’ve been going to Eye emporium in Willesden green since my first pair of glasses now some 10+ years ago and I trust these competent, friendly and lovely mannered ladies implicitly with the status & tests of my eyes and what subsequently is recommended to remedy/help. They’re honest, thorough and helpful, including when there have been no changes to my prescription and no new glasses needed. I still go to them even after moving out of the area.

December 6, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, best prices. Ali helped me at the counter, he was very polite. Zayn did my eye test brilliantly.

November 8, 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience with my eye…

I had a great experience with my eye test. The staff were incredibly kind, and the whole process was explained clearly from start to finish. I felt very comfortable throughout. A special thank-you to Saida — she was absolutely wonderful and made the appointment even better. Highly recommend!

November 29, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent opticians

I came to eye emporium Roman road and my experience was successful and professional. Farooq was very helpful and accepting of my my queries. Would recommend.

November 29, 2025
Unprompted review
Rated 5 out of 5 stars

Cricklewood branch - Maya was amazing help

Was recommended Eye Emporium Cricklewood by a friend. So glad I went as I had been suffering with poor eyesight for the past 2 years, and realised my glasses were over 5 years old, so I needed an adjustment and some new glasses. Maya was amazing, so friendly, knowledgeable and professional. Gave me such good advice about what frames best suited my face shape and size, perfect. I highly recommend Eye Emporium, and big thanks to Maya, I can see clearly now. She is a true credit to the company.

October 31, 2025
Unprompted review

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