I was contacted by Kemi at Whitstable audiology offering a free hearing health check. She had an appointment available the same day. She explained everything that was going to happen in a clear an... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About Eye Emporium
Written by the company
About Eye Emporium
Independent Opticians with stores in London & Kent. For over 25 years, we've been looking after our community's eyes, one pair at a time.
We believe that better vision and hearing are one of the key ingredients to living a more fulfilling life. We believe that everyone deserves to see and hear the world clearly and comfortably.
At Eye Emporium we’re all about going the extra mile. Going beyond just hearing and vision, and helping our patients reach their wellness goals. Every person who walks through our doors is given personalised care, so we can improve the health and wellness of our communities, one pair of eyes and ears at a time.
Making the right choice when it comes to looking for glasses can be a little overwhelming. We get it. Whether you're searching for the perfect frames to suit your face shape, or looking for styles that make a statement – we're here to help.
From clear glasses frames to modern round styles, we have the shapes and colours to suit every face and taste.
Contact info
United Kingdom
- info@eye-emporium.com
- eye-emporium.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The stuff are so wonderful and helpful
The stuff are so wonderful and helpful, I cannot fault them
Excellent service given by excellent…
Excellent service given by excellent staff. Very helpful, competent and caring advice given by all staff. Highly recommended.
Great staff at the Stratford store.
I’d like share the positive experience I’ve had at the London Stratford store which is a short walk from Westfield.
It’s not the most hi-tech optician that I’ve visited from an equipment point of view, but this is more than made up for by the quality of the staff all of whom were welcoming, friendly and knowledgeable.
Recommend for an easy stress free experience:)
Eye emporium - 184 high road
Eye emporium team at 184 high road are the best! So professional and very helpful. I've been going to this branch over 10years, they were the ones that alerted that I needed to be reviewed in the eye hospital. Sadia is always so thorough when examining and patient. I recommend them to anyone I speak to because of their professional approach and love that their glasses selection has improved.
Eye emporium, Willesden is great
I’ve been going to Eye emporium in Willesden green since my first pair of glasses now some 10+ years ago and I trust these competent, friendly and lovely mannered ladies implicitly with the status & tests of my eyes and what subsequently is recommended to remedy/help. They’re honest, thorough and helpful, including when there have been no changes to my prescription and no new glasses needed. I still go to them even after moving out of the area.
Excellent service
Excellent service, best prices. Ali helped me at the counter, he was very polite. Zayn did my eye test brilliantly.
Great service
Great service, very good prices , 10/10 would recommend. Ask for Ali or Sajjad and Zayn, best customer service.
Outstanding service offered
Outstanding service offered. Staff super friendly and helpful and I really enjoyed the way they educated me about eye health and explained everything that they did
Brilliant Very helpful well beyond…
Brilliant Very helpful well beyond expectations they have managed to locate a frame that I wanted thru diligence and HARD work much appreciated.
Amazing customer service from Farooq (Roman Road)
Amazing customer service - extremely helpful and very attentive. Went above and beyond to find the correct frame for me. Much appreciated
Thank you Farooq (Roman Road)
good customer service
good customer service
184 High Road Willesden.
I had a great experience with my eye…
I had a great experience with my eye test. The staff were incredibly kind, and the whole process was explained clearly from start to finish. I felt very comfortable throughout. A special thank-you to Saida — she was absolutely wonderful and made the appointment even better. Highly recommend!
Excellent customer service
A very helpful service in the community exceeding my expectations by a long shot.
Excellent opticians
I came to eye emporium Roman road and my experience was successful and professional. Farooq was very helpful and accepting of my my queries. Would recommend.
Great service
Great service in a warm and friendly environment. Nothing is ever too much trouble and the staff are fantastic!
Cricklewood branch - Maya was amazing help
Was recommended Eye Emporium Cricklewood by a friend. So glad I went as I had been suffering with poor eyesight for the past 2 years, and realised my glasses were over 5 years old, so I needed an adjustment and some new glasses. Maya was amazing, so friendly, knowledgeable and professional. Gave me such good advice about what frames best suited my face shape and size, perfect. I highly recommend Eye Emporium, and big thanks to Maya, I can see clearly now. She is a true credit to the company.
Honest, friendly and welcoming
What I love about this business is that they don't 'push' you to buy the more expensive glasses, or to buy a new pair each time I have my eyes tested. Honest, friendly and welcoming.
Very good working and nice people thank…
Very good working and nice people thank you so much
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
