Eye Clinic London Reviews 

303
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 27 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely friendly, welcoming, and dedicated to providing wonderful and attentive care throughout every single visit. Many people note that the team creates a deeply comfortable and reassuring environment that makes every single patient feel completely relaxed and valued during their appointments. Consumers consistently highlight the exceptional professionalism, warm personal manner, and thorough explanations given by the doctor during all consultations and medical procedures. Reviewers frequently describe truly life-changing results and successful treatments that have greatly improved their vision, giving them immense gratitude and supreme confidence in the quality of care.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their warm, professional, and reassuring... See more

Service

Consumers find service to be positive, highlighting high standards of medical care and expertise. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mr Hamada and his team are amazing. I had bilateral cross linking surgery done and he made it as painless as possible. The surgery was very successful and the aftercare was great. His team are extreme... See more

Company replied

Rated 5 out of 5 stars

Very welcoming and friendly, keep you updated which is reassuring. Everyone seems to genuinely care about the patients. I was quite nervous but the actual procedure was quick and painless and im so gl... See more

Company replied

Rated 5 out of 5 stars

My whole experience from seeing Dr Hamada fot the first time having my consultation to him doing my cataract and lenses surgery was so professional.Dr Hamada was very informative professional and char... See more

Company replied

Rated 5 out of 5 stars

Amazing care and such obvious commitment from Dr Hamada and his team. For me this is life changing surgery after a lifetime of extreme short sightedness. I would totally recommend Dr Hamada. You will... See more

Company replied


Company details

  1. Eye Care Center

Information provided by various external sources

New, innovative, safe and evidence-based approach to the management of wide range of eye diseases in adults and children based in London and Sussex


Contact info

5.0

Excellent

TrustScore 5 out of 5

303 reviews

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5.0

All reviews

(303)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service and good treatment

I am very pleased with my treatment. Mr Hamada and staff were very helpful. Excellent service.

October 27, 2023
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Reply from Eye Clinic London

Hello,

Thank you very much for your 5 star review.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

The staff are the best

The staff are friendly, professional and efficient.

September 22, 2023
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Reply from Eye Clinic London

Dear Kent,

Thank you for your 5 star review and kind words about the team.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

Bilateral ICL eye surgery

I had ICL surgery 3 months ago, a procedure I’ve waited a lifetime for. I have been told by multiple eye surgeons in the UK and NZ that my eyes were too complex and that l should stick to wearing glasses and contact lenses.

So happy I went to see Mr Hamada for a consultation, hoping that things have advanced over the last 10 years in eye surgery. I was still in disbelief when he said he’d operate on me and give me the visual freedom from glasses and contact lenses I’ve always hoped for.

To date (3 and a bit months post op) my vision is absolutely perfect at very close up, intermediate, far and very far distances: both during the day and at night time. I experience very little to almost none dysphotopsia. The only time I see mild light aberrations is during very dark lighting and usually late at night when my eyes are tired and a bit dry. (I also have large pupils so I think that’s maybe a factor?).

All my consultations with my surgeon have been brilliant and what also helps a lot was to see other patients who have gone through the exact same procedure as me. Khansa Maliks YouTube videos helped me a lot as well as chatting with her on social media. It was great to see every single aspect of the procedure from before, during and after. Every part my surgeon explained to me and I knew exactly what l was about to experience as I watched every single video just before each procedure.

I think I’ve seen my eye surgeon about 8-9 times now from my first consultation to 3+ months post op, l am very happy with his aftercare and to have access to his emergency contact details should l ever have an emergency eye issue.

So glad Mr Hamada has operated on me and given me the greatest gift of all, the gift of perfect sight! I can’t thank him enough!!! My whole family who all wear glasses will be signing up too!!! :)

Gary Stevenson
Veterinary Surgeon

March 31, 2023
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Reply from Eye Clinic London

Dear Gary,

Thank you so much for your 5 star review, recommendation and kind words.

We are delighted to hear you have had such a great experience with us and we're so pleased to hear you are glasses and contact lens free.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

Recommend Dr. Hamada

Extremely pleased with Dr. Hamada and his clinic. Great service, great advice and most importantly, Dr. Hamada took the time to discuss various questions and possible next steps. Would highly recommend.

July 18, 2023
Unprompted review
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Reply from Eye Clinic London

Hello Gregory,

Thank you very much for your 5 star review and recommendation.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

Wow 5/5 stars!!!

Wow I’m so happy I booked in with this amazing, professional and caring clinic. I firstly had a conversation with the lovely Joanna. She explained how and what will happen in the appointment. She truly is an asset.
I then had the privilege to speak to Mr Hamada. He truly is an amazing man with so much positivity. He explained things that no other ophthalmologist could. Was open and honest. I’ve been having eye problems over 6 months. I can finally say I now have a plan so far so good. Thank you so so much

June 22, 2023
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Reply from Eye Clinic London

Hello Anita,

Thank you very much for your 5 star review and kind words.

We're so pleased to hear you've had a great experience with us and we look forward to seeing the progress of your eyes.

Best Wishes,

Eye Clinic London Team

Rated 4 out of 5 stars

Very responsive when I submitted a…

Very responsive when I submitted a request for a call back online. The first call, Joanna was so professional, helpful and showed genuine empathy with my dry eyes I instantly knew I wanted to be treated at the eye clinic.
On the day the consultation with Mr Hamada went well, I felt confident in the diagnosis and treatment. I would have given 5 stars but I was left waiting quite a while and whilst I appreciate there was a reason for this, when you travel a long way for the appointment you have to manage train times etc so want to run to schedule and I think they should be mindful of this.

July 6, 2023
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Reply from Eye Clinic London

Hello Annette,

Thank you so much for your review.

We're pleased you felt confident in the diagnosis and treatment but we are sorry we fell short in the waiting time you experienced on the day of your initial appointment.

We hope this will not be the case for your upcoming appointments and look forward to welcoming you back to the clinic.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

Top class experience they made sure I…

Top class experience they made sure I was comfortable and made me feel a lot more confident in my surgery I will highly Recommend.

February 25, 2023
Unprompted review
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Reply from Eye Clinic London

Hello Godfrey,

Thank you very much for your 5 star review and recommendation.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

At the start of my dry eye treatment…

At the start of my dry eye treatment journey, but from my consultation I was so impressed by all the staff at the clinic and was put at ease my Mr Hamada. They were extremely thorough with all the tests they carried out and looking forward to starting my dry eye treatment.

June 15, 2023
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Reply from Eye Clinic London

Hello Hilary,

Thank you so much for your 5 star review.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

A very positive experience.

Everyone at The Eye Clinic was welcoming and took the time to explain the treatment and procedure fully, answering any questions clearly. The course of IPL treatments has made a significant difference, bringing relief to years of persistent irritation.

May 24, 2023
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Reply from Eye Clinic London

Hello Shelagh,

Thank you very much for your 5 star review.

We're delighted to hear you now have relief of your symptoms after the IPL course.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

DMEK Cornea surgery

I had DMEK surgery with Mr Hamada in November 2022, following problems with earlier cataract surgery (not with Eye Clinic London). This has been very successful, and I do not hesitate to recommend Eye Clinic London. Thorough, professional and caring throughout.

May 18, 2023
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Reply from Eye Clinic London

Hello Peter,

Thank you so much for your 5 star review and recommendation.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

The best eye clinic

I went to see Dr Hamada at the Eye Clinic London as I wasn't having much luck with my complaints in my home country. It was certainly worth the trip and extra expense. Dr Hamada diagnosed my condition after a very thorough check and although it wasn't great news for me, he set up a treatment plan and had all the patience in the world when I got so upset. He explained things so I could understand and did his best to reassure me when I was emotional. I feel confident that I am getting and will be getting the best treatment possible. A special mention to Veronika - thank you for being the best support, always answering my frequent questions, chasing prescriptions for me, sharing your own personal story and just being a great comfort. You ARE amazing seriously.

April 21, 2023
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Reply from Eye Clinic London

Hello Lucy,

Thank you very much for your review and kind words about the team.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

Positive experience with Eye Clinic…

Positive experience with Eye Clinic London. Clean environment, helpful staff and excellent Doctor.

April 24, 2023
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Reply from Eye Clinic London

Hello,

Thank you so much for your 5 star review.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

Our doctor mr Samer Hamada was amazing…

Our doctor mr Samer Hamada was amazing thank you once again.. the clinic was very clean and everyone was so helpful..

April 20, 2023
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Reply from Eye Clinic London

Hello Berna,

Thank you very for your 5 star review and kind words.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

Amazing doctors and service

The doctor explained to me everything in small details, they did dozens pf test but made me feel reassured and comfortable. They give you all the information and time you might need. Customer service is perfect.

April 5, 2023
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Reply from Eye Clinic London

Hello Tsvetelina,

Thank you so much for your 5 star review.

We're delighted to hear you had a great experience with us.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

Assessment and treatment for MGD

The liaison, the assessment, treatment plus
any questions answered. All very good. The Consultant, the Office
manager and Optometrist were very helpful, informative
and professional. It's a relief to have received
treatment that has an impact on MGD after years of
maintenance of the condition. Thank you to Mr Hamada, Joanna, Stephanie and all the Team.

April 5, 2023
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Reply from Eye Clinic London

Hello,

Thank you very much for your 5 star review.

We're so pleased to hear your MGD is now under control.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

Experience of Cataract Surgery

Everyone was so kind and caring, and I was looked after so well. I couldn't have wished for more

March 22, 2023
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Reply from Eye Clinic London

Hello Val,

Thank you so much for your 5 star review.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

Excellent ophthalmologist & team

It has been one year since I have undergone ICL surgery with Mr Hamada. I am so grateful to him and the team at Eye Clinic London for allowing me to experience life without glasses or contact lenses!

I would like to say a heartfelt thank you to Mr Hamada personally.
From the initial consultation through to the actual surgery day and the subsequent follow up appointments, he was very thorough and answered all my questions with patience.

Due to a complication, I was one of the very few patients that needed a lens exchange. This would naturally cause any patient to worry. However I knew I picked the right surgeon for my procedure. The calm manner in which Mr Hamada explained everything, coupled with the genuine care and attention he gave, allowed me to reassure even more trust and confidence in him. His ability to handle any situations that may arise during or after eye surgery is nothing short of outstanding.

I will not hesitate to recommend Mr Hamada and his team at Eye Clinic London.

Many thanks once again.

March 7, 2023
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Reply from Eye Clinic London

Dear Sara,

Thank you very much for your 5 star review, recommendation and kind words.

It has been a pleasure looking after you and we are delighted to hear you have had such a great experience with us even through a complication and we're so pleased to hear you are glasses and contact lens free.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

Corneal Dystrophy

Dr Hamada is very experience in this area and has been a great help to me and my daughter with our congenital problem. The team at London Eye Clinic are very helpful.

February 28, 2023
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Reply from Eye Clinic London

Hello Mr Paiser,

Thank you very much for your 5 star review.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

At last, relief from dry, gritty eyes.

Living with excessive dry and gritty eyes is no fun, no amount of eye drops seemed to work. It was suggested that IPL treatment by Mr Hamada would help. After 4 sessions the oily secretions in my eyes are activated again and comfort is regained. Lubricating eye drops no longer take over my every thought.
Thank you Samer Hamada and your wonderful team.

March 13, 2023
Eye Clinic London logo

Reply from Eye Clinic London

Hello John,

Thank you for your 5 star review and thanks; we will pass this over to the team.

We're pleased to hear the eyes are feeling much better

Best Wishes,

Eye Clinic London Team

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