Frankie Widdows Eyelash Excellence Reviews 71

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I have been in the lash industry for 10 years, this is by far the best glue I have ever used. The retention my clients have is amazing! So glad I found Eyelash Excellence.

Rated 5 out of 5 stars

Great Products, Great Service. Me and my clients absolutely love EE YY lashes (Brown, Black, Green, Purple, Blue)…all brilliant!!! The YY lashes offer a volume effect, whilst keeping the set... See more

Rated 3 out of 5 stars

I love their lashes, glues and anything they have to offer but I am getting so annoyed when products are not cheap and then at the end there is vat calculated on top of it. I would much prefer include... See more

Company replied

Rated 5 out of 5 stars

I am a Master Lash Artist with more than 12 years of experience. I have tried dozens of brands over the years, but I LOVE Eyelash Excellence products. I have finally found my forever supplier. Fr... See more

Company replied

Company details

  1. Beauty Supply Store
  2. Beauty Product Supplier
  3. Beauty Products Wholesaler
  4. Beauty School
  5. Health and Beauty Shop

Written by the company

Online lash shop, online video courses, Lash Tech Tutorials memberships. Quality assurance on all of our products and services.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

71 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

You need to try this glue!

I have been in the lash industry for 10 years, this is by far the best glue I have ever used. The retention my clients have is amazing! So glad I found Eyelash Excellence.

August 12, 2024
Unprompted review
Rated 5 out of 5 stars

clear supersonic

Love the clear supersonic. After a day of lashing my eyes would sting from the fumes. This is a quality glue and I'm so much more comfortable at work. No more stingy eyes and great retention❤️

March 11, 2024
Unprompted review
Rated 5 out of 5 stars

oil resistant adhesive

This oil resistant adhesive is fantastic for clients that previously didn’t have the best retention
It is thicker than what I was used to and it took a short while to adapt to however it was worth it!!my clients are happy and I’m happy I even do volume lashes with it just be mindful to hold for a little longer than normal

February 12, 2024
Unprompted review
Rated 5 out of 5 stars

Master the Art of Eyelash Extensions…

Master the Art of Eyelash Extensions for Asymmetrical Eyes is a game-changer! The techniques offered are tailored for unique eye shapes, ensuring a customized, natural look. A must for lash artists seeking precision and perfection.
Also Frankie was very responsive to questions and advice which I truly appreciated

November 23, 2023
Unprompted review
Rated 5 out of 5 stars

Super Easy and Efficient!

I purchased the classic lash style overlays and let me tell you they are super easy to use! Frankie shows you tutorials on several different apps trust me you don't need to be computer savy to use them! Highly recommend

October 4, 2023
Unprompted review
Frankie Widdows Eyelash Excellence logo

Reply from Frankie Widdows Eyelash Excellence

Hi Leeanna, thank you so much for the lovely review and we are so glad you love the product :)

Rated 3 out of 5 stars

I love the company and the products BUT

I love the company and the products, not getting on with the website.

Used to find items by google and saved links on my phone, now lots I have don't work and google doesn't bring up many products like it used to.

Get problems with changing from pounds to dollars to others randomly, when adding lashes to my cart they don't show as expected (over 20 and value stays the same on some), mixtures of lash trays totalling 20+ also don't seem to discount and save 20% so ordering 20 of just one lash, isn't really practical.
I find VAT is added after adding to the cart unlike other suppliers that show prices with vat on the item before adding, which is a shock after adding items to basket.
Also noticed that discounts now only are on offer for 20+ lash trays for 20%, this used to be 40% I am sure a few weeks ago, others have discounts on lower volumes which loses incentive to shop.
Trying to find the contact details when having a problem is really difficult now too, this used to be easy to find when having a problem as support was excellent but now its as if the support has been removed unless you go to the bottom of the page, when I have contacted I never received a message they got the message nor a response which is unusual so not even sure if my message was received?
Site seems to stop as well or slow certain times, mornings often, at which point I can't do anything which is frustrating.
While I still love the products, I don't know if I am the only one finding these issues but they do make me frustrated and shop elsewhere if I can't access the site.
Great products though as others have said.

September 5, 2023
Unprompted review
Frankie Widdows Eyelash Excellence logo

Reply from Frankie Widdows Eyelash Excellence

Hello and thank you for raising the issues that you report. We can't seem to find any emails relating to the problems you state you are having when using our website, and as your review has been left as an "anonomous", we sadly cannot manually search our systems to find your customer details so that we can assist you further.

To help us trouble shoot with you, please contact us at info@eyelashexcellence.com, you can also use the contact form that can be easily found at the bottom of the website, or reply to the email address that you have on your order confirmations.

We look forward to hearing from you.

Many thanks

Rated 5 out of 5 stars

YY orginial

The quality is super high!

August 2, 2023
Unprompted review
Frankie Widdows Eyelash Excellence logo

Reply from Frankie Widdows Eyelash Excellence

Thank you for your lovely review :)

Rated 5 out of 5 stars

Eyelash Excellence- excellent products for technicians

As a busy lash technician I need to be able to rely on and trust the products I use on my clients. Eyelash Excellence deliver on this time and time again. I can trust the products in the shop to be of the highest safety and quality standards. Delivery is super fast and reliable. Iv also purchased various online courses and have learned so much from the content.

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

Knowledge & great service are the forefront of eyelash excellence

I’ve been a lash artist for 14/15yrs now, training the old school way and starting off with those heavy classic lashes. Not anymore … I’ve used several companies and products but nothing compares to eyelash excellence. Not only are the products safe and of high quality but Frankie’s knowledge has moved the industry forward. Constantly updating new products & sharing her educational knowledge means that I’m am constantly learning and will never worry that I’m not delivering a great service also to my clients.
I would highly recommend eyelash excellence ❤️

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

Great Products

Great Products, Great Service.

Me and my clients absolutely love EE YY lashes (Brown, Black, Green, Purple, Blue)…all brilliant!!!
The YY lashes offer a volume effect, whilst keeping the set feeling and looking super lightweight and pretty…

…I also adore EE adhesives…the ultra fast and oil resistant in particular. The Oil resistance adhesive works well in all weather conditions…I have even tried it out in ski ice cold conditions, and lashes lasted amazing, likewise with summer heat.

Service is great, Frankie and her team are lovely people & products deliver fast. Could not fault!

Ps…the new 6D clover lashes are fab!!!!! Easy to use and amazing results.

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

Great products and communication

Communication from Frankie is brilliant, always keeping me up to date with new products and eager to receive feedback after using them. The products are excellent, I wouldn’t shop anywhere else now that I’ve found these.

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

Highest Quality professional products

I have been a Lash Artist for over 12 years and Eyelash Excellence is a fantastic company with fantastic products and customer service.
Supersonic Adhesive is the best lash adhesive I’ve ever worked with, and what makes it even better is the confidence and peace of mind in knowing I’m using safe and compliant products on my clients.

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

I have been using Eyelash Excellence…

I have been using Eyelash Excellence products for most of my Lashing career, and thes products have helped me to become one of the busiest and highest rated artists in my city. The quality and durability of the lashes and adhesive allow me to continue wowing clients.

May 1, 2023
Unprompted review
Rated 5 out of 5 stars

Totally brilliant!

Brilliant! Their products are amazing, always super fast delivery and great customer service. Also, the lash education is second to none! 😊

July 20, 2023
Unprompted review
Frankie Widdows Eyelash Excellence logo

Reply from Frankie Widdows Eyelash Excellence

Hi Georgina, thank you so much for taking time to write us a lovely review and for being such a valuable customer of ours :)

Rated 5 out of 5 stars

Perfect products and service.

I am really satisfied shopping here. The lashes are very high quality and so is the service. I had problems receiving the items and Frankie and staff fixed that right away and now I get my lashes without any hassle or trouble. Thank you so much for everything.

July 7, 2023
Unprompted review
Rated 5 out of 5 stars

I bought Frankies Tweezers and am 100%…

I bought Frankies Tweezers and am 100% satisfied for YEARS now! I am a fulltime Lashartist since 2017, still using the same Tweezers from her. They are all hand testet, what i loved !! And thats why i ordered from uk to germany.
Other 1 € Tweezers are Not exact! You need to have High quality to Do a perfect Set of lashes! (Sorry for Not perfect english) bellabeauty.mallorca insta for lash nerds and frankie lovers

May 30, 2023
Unprompted review
Frankie Widdows Eyelash Excellence logo

Reply from Frankie Widdows Eyelash Excellence

Hi Bella, thank you so much for such a glowing review on my tweezers. I am so happy that you love them and they have lasted you well, love Frankie xx

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look