Frankie Widdows Eyelash Excellence Reviews 71

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I have been in the lash industry for 10 years, this is by far the best glue I have ever used. The retention my clients have is amazing! So glad I found Eyelash Excellence.

Rated 5 out of 5 stars

Great Products, Great Service. Me and my clients absolutely love EE YY lashes (Brown, Black, Green, Purple, Blue)…all brilliant!!! The YY lashes offer a volume effect, whilst keeping the set... See more

Rated 3 out of 5 stars

I love their lashes, glues and anything they have to offer but I am getting so annoyed when products are not cheap and then at the end there is vat calculated on top of it. I would much prefer include... See more

Company replied

Rated 5 out of 5 stars

I am a Master Lash Artist with more than 12 years of experience. I have tried dozens of brands over the years, but I LOVE Eyelash Excellence products. I have finally found my forever supplier. Fr... See more

Company replied

Company details

  1. Beauty Supply Store
  2. Beauty Product Supplier
  3. Beauty Products Wholesaler
  4. Beauty School
  5. Health and Beauty Shop

Written by the company

Online lash shop, online video courses, Lash Tech Tutorials memberships. Quality assurance on all of our products and services.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

71 reviews

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Rated 2 out of 5 stars

Bought a tester of the supersonic lash…

Bought a tester of the supersonic lash glue and it came all dried out so I have not been able to try this product out. Disappointing.

October 22, 2022
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Reply from Frankie Widdows Eyelash Excellence

We are sorry to hear this. If there is ever an issue with a product, we always ask that in first instance the customer contact us directly so that our amazing team can rectify the issue asap rather than just leave a negative review on here. Customer service is always our top priority and we like to be given the opportunity to be able to assist which it seems we have been unable to do here.

Rated 5 out of 5 stars

Fast service

October 4, 2022
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Reply from Frankie Widdows Eyelash Excellence

Thank you for your review, we always love to get our products out asap.

Rated 5 out of 5 stars

I love these eyepads the lower lashes…

I love these eyepads the lower lashes don’t budge!! Clients can talk as much as they want now 😃 thanks Frankie for always making great products

October 7, 2022
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Reply from Frankie Widdows Eyelash Excellence

Thank you for your lovely review, and we are so glad you love these super sticky eye pads and can now have your clients chat away :)

Rated 5 out of 5 stars

Very happily customer!

I have have been using these products for 4 or 5 years now and my retention is great and consistent. If there was ever a problem with my order it was taken care of immediately. Shipping is fast, I live in the California.

September 26, 2022
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Reply from Frankie Widdows Eyelash Excellence

This is so great to hear, thank you :)

Rated 5 out of 5 stars

It is extremely quick delivery and…

It is extremely quick delivery and always everything included that I ordered! Packaged so beautifully.

August 17, 2022
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Reply from Frankie Widdows Eyelash Excellence

Hi Kailyn and thank you for your lovely review. We are so happy you love our products as we as the care our team put into packaging your products, so that they arrive with you safely.

Rated 5 out of 5 stars

Best microfoam pads around

Best microfoam pads around , quick delivery
Highly recommend.

August 7, 2022
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Reply from Frankie Widdows Eyelash Excellence

Thank you for your 5 star review on our microfoam pads

Rated 5 out of 5 stars

Beautiful lashes

Beautiful lashes! They wear well!!!

July 3, 2022
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Reply from Frankie Widdows Eyelash Excellence

Thank you for your 5 star review

Rated 5 out of 5 stars

Best adhesive on the market

Eyelash excellence has the absolute best adhesive on the market. I have been using the adhesives for about 5 years now and will never switch!

May 30, 2022
Unprompted review
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Reply from Frankie Widdows Eyelash Excellence

Thank you for your 5 star review on our adhesive

Rated 5 out of 5 stars

Love using eyelash excellence

Love using eyelash excellence. They are great
At communicating love their lash adhesive and they are always prompt with delivery

May 29, 2022
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Reply from Frankie Widdows Eyelash Excellence

Thank you for your 5 star review

Rated 5 out of 5 stars

Love Eyelash Excellence and all they…

Love Eyelash Excellence and all they stsnd for, for the eyelash industry. I absolutely love the products and now use all there range in my salon. Great support and would highly recommend for training so pleased I found it. Xx

May 27, 2022
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Reply from Frankie Widdows Eyelash Excellence

Thank you for your detailed 5 star review

Rated 1 out of 5 stars

Ordered Y Lashes and a tweezer

Ordered Y Lashes and a tweezer. First issue Tweezer was not long as stated.
Y lashes don't pull from strip easy and split apart. The strips also rip when removing from the tray. Emailed but never received response.

May 23, 2022
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Reply from Frankie Widdows Eyelash Excellence

Hi Rachel, we are sorry to hear you were not happy, however we did respond to you and you the emailed us back, we again responded. The tweezers we sent are the extra long tip with an angled head length (excluding the shaft) of 3cm compared to the usual 0.5cm so the longest we offer a one of the longest you will find in the industry, so we are confused when you say they are not long as well as the comment that you never received a response from us? We asked you to send us a quick video of the issue with the lashes so we could see the fault and if they was one refund you, however you said you didn't have time to send us a short video. So we then asked you to send them back for us to test as well as send back the tweezers you did not like so we could issue you a refund. We have not heard back from you so are a confused as to this review. Customer satisfaction is always at the top of our priority however we can only assist if the customer gets back to us. Please do reply to our email so we assist you further.

Rated 5 out of 5 stars

The BEST!!

Honestly the best tweezers I have ever used! My salon is located in Canada and I have taken Frankie’s training and used her supplies and they nothing but top quality. The dumonts are perfection! Thank you for saving my fans!!

May 23, 2022
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Reply from Frankie Widdows Eyelash Excellence

Hi Ashley, thank you so much for taking the time to write a review. We are so pleased you love our products especially our Dumonts :)

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