I had many questions because there seems to be a lot of confusing information on-line. Some of this is due to outdated no longer applicable web pages. Eye-Que support answered all my questions i... See more
Company replied
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Verai EyeQue isn’t ideal for international customers like me. You don’t get the same services, there’s no option to have the try-on glasses shipped to you, to check if your eye measurements are accura... See more
Your customer service is second to none! The online chat service tech knew his product well and easily guided me through my difficulty. Even after the problem was solved and I had used my EyeQue for... See more
Company replied
It's impressive how accurate the technology is. I'm quite near-sighted, though my vision hasn't changed that much in recent years. Being able to visualize the frames on a photo of myself was really he... See more
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Company details
Written by the company
Home | Vision Test From Home | EyeQue
Contact info
Eureka Dr 39608, 94560, Newark, United States
- support@eyeque.com
- eyeque.com
4.0
Great
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from EyeQue
Hello Patricia,
We are excited to learn that you are pleased with our products. If you need any future assistance, please feel free to contact our support team at support@eyeque.com. Hope you have a great rest of your day!
Worked Great with One Caveat
Worked very well. They walk you through the whole process. No problems. They recomend doing 3 tests for more accuracy but I did 6 tests to be safe.
I'm giving it 4 stars instead of 5 because the glasses I received in the mail will slide right off my face if I look down(got them from Zenni). So I assume it was a problem with the plastic frames that measure your pupilary distance? Or was it Zenni? Don't know.
Otherwise the glasses I received work great.
July 27, 2022
Reply from EyeQue
Hi Jason,
We're happy to hear that your EyeGlass Numbers (EGN) worked great for you! As you mentioned, a minimum of 3 (consistent) tests are required to generate an EGN, but more tests are always better to help refine and improve the reliability of your results.
As for the glasses you ordered, the slipping is likely due to the frames needing some adjustment so they fit you properly. If you can stop by a nearby eyeglass retailer, they can help fix your frames so they form better to your face and stop slipping.
Please feel free to reach out to our support team with any other questions.
Reply from EyeQue
Hi Ken and thank you for your review! We're happy to know you were happy with the support you received, and that the EGNs worked out great for you! Should you need help with anything else, please feel free to contact our support team. Have a great week!
Good service.
July 26, 2022
Reply received in a timely manner
A reply was received in a timely manner and the rep explained why my order did not go through.
July 26, 2022
Reply from EyeQue
Hello,
It seems there is a misunderstanding, as another email (separate from the auto generated reply you are referencing) was sent to you with an explanation of the problem you were experiencing. The support representative will be reaching out to you separately.
Honest, Fast, Easy to talk to
They have good customer service that is available in more than one way. I had no trouble getting my problem resolved.
July 22, 2022
Reply from EyeQue
Hello Joe,
We are so pleased to hear that you had a great experience with our support team! More importantly, the issue you contacted us about was resolved quickly and easily. Please feel free to reach out again should you need help with anything else.
I’ve used EyeQue for about 5 years
I’ve used EyeQue for about 5 years. In that 5 years, I have used prescriptions generated by EyeQue to order glasses online. I have been very pleased with the results.
July 22, 2022
Reply from EyeQue
Hi Richard!
Thank you for sharing your experience with us! We are delighted to learn that you've continued to use our products over the years to help you achieve clearer vision, and that you are very happy with the results. Your ongoing support of EyeQue is greatly appreciated!
Am unsatisfied because you did not give useful information
I requested for information on the treatment of Retinitis Pigmentosa for my friend Kester Maxwell Paive who is serious visually impaired from birth. Am assisting him to seek help that is why I sent you an enquiry on any eye Foundation that can help him see for he is from a poor humble family and am only trying to help but am getting frustrated as no help from anywhere which includes your organisation
July 17, 2022
Reply from EyeQue
Hello there,
I am sorry to hear that you were not satisfied with the support you received regarding your friend. However, please understand that we are unable to assist with questions regarding eye health, as our products are not diagnostic tools. These questions are best directed to an Ophthalmologist, who can provide the appropriate advice and/or direct you to any organizations for more guidance.
Difficulty reaching support/ live chat
I have difficulty reaching support/ finding live chat to enquire on Serial Number for VisionCheck which I received but the packaging was accidentally discarded by someone else.
July 15, 2022
Reply from EyeQue
Hello BHGoh,
Thank you for leaving us your review. I'm sorry to hear you felt that it was difficult to get a hold of our support team. However, your message was sent to us outside of our normal business hours. One of our representatives responded shortly after business hours resumed today and provided with the requested information. Please let us know if there are any issues with the serial number.
Answered fast
July 14, 2022
Insight has defect in lense
Insight has defect in lense. Still awaiting replacement for that and the visioncheck will not recharge after one use. Waste of money and won't suggest to others. I've actually steered people away do to poor quality and customer service.
Update: After writing this review, a custom service representative reached out and got me a new kit.
July 12, 2022
Reply from EyeQue
Hello Brandon,
Thank you for your review! Per your conversation with one of our agents, we would send a replacement after we have received the defective device. We do apologize if you did not receive a return label to utilize. It may have been a possibility that the return label was buried in your inbox, or perhaps landed in your spam folder. Another one of our agents has contacted you to ensure that everything has been situated.
My new glasses are great!
I'm delighted and amazed that this works, and so glad I finally have my new glasses!
July 12, 2022
Reply from EyeQue
Hello Elizabeth,
We are very happy to hear that your new glasses are working well for you! If you need any future assistance, please feel free to reach out to our support team again at support@eyeque.com. Hope you have a great rest of your week!
I love the idea of the product
I love the idea of the product, but couldn't use it right now as my eyes are a mess after cataract surgery. Can't focus properly. Returned and received prompt refund.
July 5, 2022
Reply from EyeQue
Hello Cheryl,
Thank you for taking the time to leave us a review. We are sorry to learn that the VisionCheck did not work for you. It does take some time for your vision to stabilize after cataract surgery, so we can understand the frustration you must have experienced trying to focus while doing the test. Hopefully in the future you can revisit and give our products another try.
This actually works
This actually works. The only reason I didn’t give five stars is because it’s not an easy process to get your numbers correct. You need to do the test multiple times as it averages out the results to assure they’re correct. It’s quite a time consuming process. It however worked very well for me. My glasses were damaged and I couldn’t get an appointment for an exam for almost six months. I would still recommend an exam by a professional as there are many other eye issues besides your vision. But this device will give you a good “prescription “ to get you going
July 3, 2022
Reply from EyeQue
Hello Larry,
Thank you for your review. It is great to hear that your EyeGlass Numbers (EGN) worked well for you! We realize that our tests do require some time to complete, but it is important to have multiple tests to ensure there is a level of consistency with your results before EGNs are generated.
We also appreciate you stressing the importance of maintaining regular eye exams with a doctor - we mention this in our website as well. Eye health is just as important, if not more, than obtaining vision correction alone.
We'll be sure to share your comments with our developers in an effort to help improve the test process. Have a great day!
I had a problem getting an online order…
I had a problem getting an online order to complete and the support team worked for 3 days resolving my issue. The care and teamwork was outstanding! Thank you.
June 28, 2022
Reply from EyeQue
Hello Tonya,
We appreciate your feedback regarding your experience with our support team. It was a pleasure helping you throughout the entire process. You are more than welcome to contact us again, should you need any future assistance. Hope you have a great rest of your day!
Excellent Service and informative
June 26, 2022
Reply from EyeQue
Hello Kimberly,
Thank you for your review! We are happy to have been able to help with your inquiry. Should any other questions arise, feel free to contact us again.
Wrong results
June 26, 2022
Reply from EyeQue
Hello Hamid,
We appreciate your review. One of our agents has reached out to help troubleshoot the issue regarding your results.
Thank you for your patience and understanding.
Excellent service from the beginning to…
Excellent service from the beginning to the end. Denzel deserves a raise and I'm not talkin about platform shoes haahah
June 22, 2022
Reply from EyeQue
Hello Cherisa,
We are pleased to hear about your positive experience with our support team. You are more than welcome to reach out to us again if you need any future assistance. Hope you have a great rest of your day!
Denzel did a great job offering…
Denzel did a great job offering support. He did not assume that I was doing something wrong, and when we got disconnected he verified that we were connected again.
I appreciate the type of assistance he offered.
June 18, 2022
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