Expensive junk. Your paying premium price expecting premium goods but it’s no better than other cheap junk available at 10% of the price
Company replied
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See what reviewers are saying
The surveillance camera in a clock is useless. Disconnects without a reason all the time. Poor quality of footage. The worst part is the manual provided is extremely impractical. It doesn't give any... See more
Company replied
Excellent service from Eyetek as usual. A fault developed with one item which I was asked to return, and a replacement was supplied without quibble nor delay. Website well designed and easy to na... See more
Good size and most importantly very good battery life. Have now bought a couple of Eyetek and their customer service and technical help is second to none. Even very stupid questions and problems cau... See more
Company details
Information provided by various external sources
Eyetek Surveillance was established in 1995 after the proprietor Phil Stevens an ex electronics technician, in the Royal Navy, decided he wanted to utilize the skills and knowledge gained during military service working in both intelligence and electronic engineering. As well as selling a wide range of devices we also manufacture and supply equipment to many detective and government agencies throughout the world, as well as dealing with the private individual on a one to one basis. If a customer has a particular requirement we can custom manufacture one off items to order. please feel free to contact us about this. What sets us apart from many other companies in the same line of business is that we pride ourselves on giving friendly free advice and working with the customer to try to find a cost effective solution to an often complex and distressing situation, we will always try to advise on the best course of action even if this results in us not making a sale as we have found to our benefit that recommendations from past clients are an extremely valuable asset.
Contact info
Unit 3, 229 Derby Road,, DE21 6SY, Derby
- 01332 280887
- sales@eyetek.co.uk
- eyetek.co.uk
2.9
Average
317 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great products and great customer…
Great products and great customer support. Im not very tech savvy and kept emailing for help with basic stuff and they were fantasic and very helpful
January 4, 2020
Unprompted review
Quick and fast delivery
December 28, 2019
Unprompted review
Looks like good kit but at present is…
Looks like good kit but at present is not working as should do?
Work in progress. Great helpful staff.
December 24, 2019
Unprompted review
Remote cameras
I called with queries with a few product, was able to narrow it down to make an order online. Product arrived next day as promised, works perfectly and was easy to set up. Will return in the future
December 23, 2019
Unprompted review
smoke detector camera
I am still not waiting for the correct instruction manuals for my surveillance camera.
No no has contacted me as promised
Disgusted with service
December 6, 2019
Unprompted review
Reply from Eyetek Surveillance
Reply 14th of December
Dear Ricky
I have just e mailed them again to you, please check your spam folder if you do not receive it, all you had to do was e mail or call us to inform us that you have not received the e mailed instructions and we would have resent it. Our e mail is sales@eyetek.co.uk and our telephone number is 01332 280887
There is no need to use this review platform as a messaging service.
Regards
Phil Stevens
Director.
Reply 6th December
Dear Ricky
As soon as you contacted us we e mailed the correct instructions, if you have problems setting it up to your phone you can always call us and someone will talk you through setting it up step by step.
The 1 star review you have given is is for our service, I hope you do not think our service is poor as we strive to offer a first class service to our customers, there is a separate section for product reviews, this camera has been very popular and works well. If you are not happy with it ou do have 14 days to return it for a full refund.
Regards
Phil Stevens
Director.
Fantastic service
Fantastic service. They forgot to send me the micro SD card however sent it the very next day. Very fast and it exceeded my expectations. Reliable fast and great company. Definitely recommend
November 30, 2019
Unprompted review
What fantastic customer service
What fantastic customer service. The item I ordered arrived next day. Unfortunately it would not work with the equipment that I already had and when I asked for advice I was amazed to be told that although there was nothing wrong with the item I could return for a full credit and I did. Thank you Eyetek.
November 18, 2019
Unprompted review
Very helpful staff.
November 11, 2019
Unprompted review
Hi my five I had to change it but still…
Hi my five I had to change it but still doesn't work can you send me a new charger pls
October 24, 2019
Unprompted review
Reply from Eyetek Surveillance
Hi the first we knew of your problem was from your e mail,asking for a replacement charger, we immediately sent you a new charging lead out first class for you to receive today or tomorrow. I did e mail you yesterday on your outlook e mail to confirm the charger had been posted.
If this does not solve the problem we will send you a replacement bug .
I do not understand why you are giving us a 1 star service review as we pride our self's in giving a first rate service to all of our customers. I can understand you giving the product a poor review at the moment but I hope you will change your mind on our company once this has been resolved to your satisfaction.
Regards
Phil Stevens
Director
Fantastic service
Fantastic service, very quick to respond to emails.
October 19, 2019
Unprompted review
Good Service
October 16, 2019
Unprompted review
Good product,fast delivery time and…
Good product,fast delivery time and good online support.
September 30, 2019
Unprompted review
Great products and even better service
Great products and even better service, delivery is very quick.
September 28, 2019
Unprompted review
Excellent customer service.
Excellent customer service.
Product does the job.
September 14, 2019
Unprompted review
Audio surveillance
As this product is voice activated, its not useful if installed near a TV or radio. The SD card is taken up with the TV and radio the cost of this product is not worth the money under these condition's
September 12, 2019
Unprompted review
Reply from Eyetek Surveillance
Dear Lynne
I am sorry that you are not happy with the product, you would have the same problem with any voice activated device when positioned near a TV or radio.
Regards
Phil Stevens
Eyetek demonstrated excellent after…
Eyetek demonstrated excellent after sales service when I lost my charging lead and they immediately sent a replacement free of charge
August 30, 2019
Unprompted review
As always
As always, the phone is answered enquiries are dealt with quickly which is why i keep coming back
August 28, 2019
Unprompted review
After dealing with Eyetek for a number…
After dealing with Eyetek for a number of years, they have always been excellent to deal with, Mandy and the support team are very helpful and patient, with a wealth of knowledge about the products they sell. If you need something that works, phone these guys.
August 24, 2019
Unprompted review
Highly recommend 5* throughout
Highly recommend 5* throughout - thankyou for your technical support in setting it up and your patience.
Ill definately buy from you again
August 14, 2019
Unprompted review
Exceptional Customer Care & Support - Highly recommended
Very helpful and super-fast delivery with exceptional customer care and support. Happy to give full 5 stars and highly recommend Eyetek.
August 14, 2019
Unprompted review
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