Simon is passionate about eyes, just what you really want and need in an optician. Extremely knowledgable and helpful in explaining the details of the eye to you. Making you at ease from the outset, w... See more
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See what reviewers are saying
Simon was very friendly, knowledgeable, and detailed. Was open and honest throughout the whole eye test appointment. I would highly recommend.
Best eye test I have ever had (I’m 46) with everything explained in excellent detail and above all, an honest assessment that resulted in me being told I don’t need glasses (where other opticians may... See more
Good service but glasses not perfect. I was recommended a type of glasses after giving my requirements, unfortunately not sure what I was recommended did the job as explained by optician, does 2/3 but... See more
Company details
Contact info
38 Hepscott Drive, NE25 9XJ, Whitley Bay, United Kingdom
- 0191 2903393
- info@eyeworksoptical.co.uk
- eyeworksoptical.co.uk
Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent eye exam
Excellent eye exam, so informative and interesting
Fantastic!
Great eye test service
Simon was very friendly, knowledgeable, and detailed. Was open and honest throughout the whole eye test appointment. I would highly recommend.
Very knowledgeable and took time to…
Very knowledgeable and took time to explain the whole process and results. Really reassuring, thorough eye examination and eye test. Would recommend to anyone.
Simon is passionate about eyes
Simon is passionate about eyes, just what you really want and need in an optician. Extremely knowledgable and helpful in explaining the details of the eye to you. Making you at ease from the outset, with an excellent bedside manner. You feel well supported and treated as an individual rather than being left feeling like cattle as you might at other chain opticians.
Excellent service
Simon was super friendly, thorough and very helpful. Prices at the end were surprisingly affordable and I definitely won't be using anywhere else in the future!
Simon is very friendly
Simon is very welcoming, patient and obtains a very gracious and warm manner.
Just had my first appointment and could not reccomend him more!
My first eye test
My first eye test - a pleasant & informative experience. Highly recommended.
The most comprehensive eye test I have…
The most comprehensive eye test I have had, very friendly and explains everything in detail. Brilliant
For the first time in years I needed to…
For the first time in years I needed to have an eye test and after many recommendations from friends and family I decided to go to Eyeworks. Simon was amazing. He gave a really in-depth and informative examination. Nothing was rushed - he was passionate and clearly a very skilled and experienced optician. Would fully recommend to anyone.
I never got refunded
I would not recommend this business. It is only run by 2 people. Getting an appointment is difficult, how no none answers the telephone.
I couldn’t wear my contacts because of my allergies. I emailed them. They replied.
Your contact lens supply is part paid in arrears and in order to cancel your direct debit you have one more payment to clear on 21/9/2023.
Contact lenses cannot be returned to the suppliers and unfortunately no refunds can be paid to you.
I feel this response is unprofessional. I triedto get an appointment. No one answered. When I eventually did get an answer receptionist brung up that I had missed my appointment 6 months before which I feel is irrelevant. I get held up in traffic. I told her tried to ring 10 minutes before. She replied you didn’t leave a voicemail which I refuted that I left a voicemail for you and didn’t I get a reply!
I got the appointment burgundy. The optician said my prescription has not changed. I brought up the receptionist he wasn’t bothered! I went to another optician my prescription had changed!

Reply from Eyeworks Optical Limited
Excellent service
Excellent service. Simon talked us through every part of the process and showed us our results on screen. Very knowledgable and efficent. Ordered new lenses and frames there and then, Highly recommended.
Great experience and very professional
Great experience and very professional, can’t recommend him enough.
Very professional and friendly service
Very professional and friendly service
Great Experience!
Made to feel welcome straight away by Simon. He explained everything clearly & talked me through the whole process. Really happy with my experience & will be back in future.
Eye Health Check
Booked in for an eye health check with Simon. Customer service was excèllent, the optician was extremely knowledgeable and explained everything. Would highly recommend. Thank you
First visit
The most thorough eye examination I’ve ever had, and very happy with the advice given. Pleased to have chosen you as optician for all our family from now on. Thank you.
The best!!
That was the best eye test I have ever had. Simon took time to explain everything in detail and I left knowing more about my eyesight than I could have imagined. I will definitely be returning next year.
Excellent first visit to eye works
This was my first visit to eye works the the service & information I received was absolutely superb. Completely put at ease & so professional.
Highly recommend !
Totally enjoyable experience
Totally enjoyable experience! Knowledgeable & kind man so very attentive to my needs..will never go anywhere else again!! Highly & totally recommend Simon..
Superb
Simon is an excellent optician.
Clearly explaining every step of my examination and my treatment options regarding issues found with my eyes and referring me to specialist there and then. Cannot recommend highly enough, 5 stars seems insufficient.
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