Eyeworks Optical Limited Reviews 128

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Simon is passionate about eyes, just what you really want and need in an optician. Extremely knowledgable and helpful in explaining the details of the eye to you. Making you at ease from the outset, w... See more

Rated 5 out of 5 stars

Simon was very friendly, knowledgeable, and detailed. Was open and honest throughout the whole eye test appointment. I would highly recommend.

Rated 5 out of 5 stars

Best eye test I have ever had (I’m 46) with everything explained in excellent detail and above all, an honest assessment that resulted in me being told I don’t need glasses (where other opticians may... See more

Rated 4 out of 5 stars

Good service but glasses not perfect. I was recommended a type of glasses after giving my requirements, unfortunately not sure what I was recommended did the job as explained by optician, does 2/3 but... See more

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4.8

Excellent

TrustScore 5 out of 5

128 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Simon is passionate about eyes

Simon is passionate about eyes, just what you really want and need in an optician. Extremely knowledgable and helpful in explaining the details of the eye to you. Making you at ease from the outset, with an excellent bedside manner. You feel well supported and treated as an individual rather than being left feeling like cattle as you might at other chain opticians.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Simon was super friendly, thorough and very helpful. Prices at the end were surprisingly affordable and I definitely won't be using anywhere else in the future!

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

For the first time in years I needed to…

For the first time in years I needed to have an eye test and after many recommendations from friends and family I decided to go to Eyeworks. Simon was amazing. He gave a really in-depth and informative examination. Nothing was rushed - he was passionate and clearly a very skilled and experienced optician. Would fully recommend to anyone.

September 25, 2025
Unprompted review
Rated 1 out of 5 stars

I never got refunded

I would not recommend this business. It is only run by 2 people. Getting an appointment is difficult, how no none answers the telephone.

I couldn’t wear my contacts because of my allergies. I emailed them. They replied.

Your contact lens supply is part paid in arrears and in order to cancel your direct debit you have one more payment to clear on 21/9/2023.
Contact lenses cannot be returned to the suppliers and unfortunately no refunds can be paid to you.

I feel this response is unprofessional. I triedto get an appointment. No one answered. When I eventually did get an answer receptionist brung up that I had missed my appointment 6 months before which I feel is irrelevant. I get held up in traffic. I told her tried to ring 10 minutes before. She replied you didn’t leave a voicemail which I refuted that I left a voicemail for you and didn’t I get a reply!

I got the appointment burgundy. The optician said my prescription has not changed. I brought up the receptionist he wasn’t bothered! I went to another optician my prescription had changed!

September 18, 2025
Unprompted review
Eyeworks Optical Limited logo

Reply from Eyeworks Optical Limited

Thank you Karlos D for your review.

Having checked our records we do not have a Karlos D registered with us.

In response we are indeed very proud to run a popular small independent business which delivers high quality personal service rather than mass processed volume.

We are disappointed that you failed to attend your scheduled appointment on time and it appears from your written review another appointment 6 months prior. We are sure you can appreciate that appointment structures are important to ensure that the rest of our patients who attend on time are seen on time and without delay.

Ocular symptoms and Visual concerns can be examined and dealt with at scheduled appointments. However having missed your appointments this was obviously not possible.

We are delighted you have managed to address your issues however and wish you all the best for your ongoing Eyecare.

Rated 5 out of 5 stars

Excellent service

Excellent service. Simon talked us through every part of the process and showed us our results on screen. Very knowledgable and efficent. Ordered new lenses and frames there and then, Highly recommended.

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience!

Made to feel welcome straight away by Simon. He explained everything clearly & talked me through the whole process. Really happy with my experience & will be back in future.

December 16, 2024
Unprompted review
Rated 5 out of 5 stars

Eye Health Check

Booked in for an eye health check with Simon. Customer service was excèllent, the optician was extremely knowledgeable and explained everything. Would highly recommend. Thank you

December 9, 2024
Unprompted review
Rated 5 out of 5 stars

First visit

The most thorough eye examination I’ve ever had, and very happy with the advice given. Pleased to have chosen you as optician for all our family from now on. Thank you.

November 21, 2024
Unprompted review
Rated 5 out of 5 stars

The best!!

That was the best eye test I have ever had. Simon took time to explain everything in detail and I left knowing more about my eyesight than I could have imagined. I will definitely be returning next year.

September 11, 2024
Unprompted review
Rated 5 out of 5 stars

Superb

Simon is an excellent optician.
Clearly explaining every step of my examination and my treatment options regarding issues found with my eyes and referring me to specialist there and then. Cannot recommend highly enough, 5 stars seems insufficient.

June 5, 2024
Unprompted review

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