Only critisism is that I was asked to Initial on an electronic pad that I agreed to the check in drivers’s assessment of the car’s returned condition. And he told me that the cars condition was norma... See more
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Review summary
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Professional courteous staff at Sharjah Branch. Smooth and seamless service from booking to returning the car back. Customer Service professional on the phone are polite and helpful. ezhire Sharja... See more
Company replied
In General we did have a great experiance with EZhire. Except the situation at the end of the renting period when we wanted to handover the car to a driver at the Dubai Airport and the driver wasn‘t... See more
Company replied
Service was great and quick. Car was new and good performance. However, must make sure the details in the email are correct so it won't confuse the client.
Company replied
Company details
Written by the company
eZhire car rental in Dubai, making quick and easy to rent a car in UAE. Now get your desired car WITHOUT ANY SECURITY DEPOSIT, when you visit the emirates.
Contact info
U.A.E.
- ezhire.ae
4.2
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Ezhire Hire is the worst rental app.
Ezhire Hire is the worst rental app.
They are taking advantage of their customers, which is bad. I will never recommend them to anyone
July 4, 2026
Unprompted review
The Ezhire is a smooth and stress-free…
The Ezhire is a smooth and stress-free service the staffs are helpful and prompt
August 5, 2026
Unprompted review
Smooth experience as usual
August 4, 2026
Unprompted review
Reply from eZhire
Dear Obai Kamal, Thank you for your valuable feedback. We’re committed to continuous improvement and look forward to earning that fifth star from you next time! We are thankful to have an amazing customer like you. We hope to see you again soon!
Such a fraud company for making money…
Such a fraud company for making money illegally from the customer without any prior notice or call. Even the customer care people are also worst. They are literally saying we can't do anything. Without any information or call they are directly adding one more extra day and charging amount from us. For me I have taken the car from ezhire for 1 day extra charges for delivery and return from the location. So total of 179 I have paid and today after the time they have taken extra charges of 128dhs again. Please guys dont take care from this fraud people. They will kill you without any reason. Total i have lost 350dhs from Ezhire for 1 day rent.
August 2, 2026
Unprompted review
Reply from eZhire
Dear Vyshnav Viswambharan,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you have experienced.
Please know that we are fully committed to addressing your concerns. To help us expedite the resolution process, please email us at connect@ezhire.life with your booking ID and any relevant details.
Rest assured, we will prioritize your case and work diligently to reach a solution that meets your expectations. Please don't hesitate to reach out if you have further questions or require additional clarification.
We’re here to support you and will do our utmost to ensure your satisfaction.
Warm regards,
Team eZhire
Good condition cars and easy for pickup…
Good condition cars and easy for pickup and drop hazel free
July 29, 2026
Unprompted review
Reply from eZhire
Dear Ismail Nafees, Thank you for your valuable feedback. We’re committed to continuous improvement and look forward to earning that fifth star from you next time! We are thankful to have an amazing customer like you. We hope to see you again soon!
All services are good and excellent.
July 27, 2026
Unprompted review
Reply from eZhire
Dear noel cardona, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Everyone was so understanding and…
Everyone was so understanding and amazing. Customer service is great. Special thanks to Rabia from Customer support in assisting me.
July 24, 2026
Unprompted review
Reply from eZhire
Dear Dillon JK, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Horrendous experience
Horrendous experience, terrible car was delivered and unsafe, customer service was awful, hidden charges kept coming off my app. Beware!
July 22, 2026
Unprompted review
Reply from eZhire
Dear Jaydon Burrell,
Thank you for taking the time to share your feedback with us at eZhire. We truly appreciate your input, as it helps us continuously improve our services and deliver a seamless experience to our customers.
We sincerely apologize for any inconvenience you may have experienced. Please be assured that the concerns you highlighted are being reviewed carefully, and corrective measures are being taken to avoid similar situations in the future.
We understand that unexpected charges can be concerning. In this regard, we would like to clarify that, as outlined in the Terms and Conditions shared at the time of booking, all rental and non-rental charges are processed through the card provided during confirmation, ensuring transparency in our billing process.
With respect to the charges in question, please note that as per company policy, collection requests must be placed through the app at least three hours prior to the rental end time. Requests made outside this timeframe may result in an additional day’s rental charge. To support a smooth and hassle-free experience, our app also sends timely notifications and reminders to customers before the rental end time, allowing sufficient time to place a collection request accordingly.
Should you require any further clarification or assistance, please feel free to reach out to us at connect@ezhire.life. Our team will be happy to assist you and ensure your concerns are addressed promptly.
Warm regards,
Team eZhire
1 star
1 star. Would give zero if I could.
I've used U Drive twice now, and both experiences have left me shaken — not just disappointed.
The first time, I booked a Mazda 6 to take my wife out for her birthday dinner. I arrived at the Al Barsha branch all dressed up, reservation booked, only to find the car sitting in a dusty public parking lot — dented, scratched, and clearly untouched for a long time. I refused to take it in that state and ended up waiting 30-45 minutes while a staff member gave it a quick wipe-down before I finally accepted it, already late for our dinner. Once we got in, we noticed a large red stain on the white interior — looked like something had spilled and never been cleaned. Fuel was also low. I raised it with a staff member, who apologized and assured me it wouldn't happen again.
Against my better judgment, I gave U Drive a second chance yesterday and booked a Nissan Kicks. Thirty minutes before delivery, I got a call saying the Kicks wasn't available and I was being "upgraded" to a JAC 4 instead. I had a family emergency and no time to argue, so I took it — reluctantly. Big mistake. The car started malfunctioning on the drive from Dubai to Sharjah and cut out completely three separate times, in the middle of traffic. I can't put into words the panic and embarrassment of being stranded like that with my family in the car. We had to cancel our plans and turn back.
When my wife called customer service afterward, the agent was dismissive and borderline rude, kept asking why we didn't call "earlier," and all but told her he didn't believe us because we had no "proof." No empathy, no ownership, just deflection.
I understand things can go wrong with rentals. What's unacceptable is a company that hands out unsafe, malfunctioning vehicles and then trains its staff to question the customer's honesty instead of resolving the issue. This isn't about getting a cheap car for a cheap price — this was a premium booking, twice, with premium problems both times.
If you value your safety, your time, and being treated with basic respect when something goes wrong, I'd think twice before booking with U Drive. I won't be using this service again.
Booking ID (563304) & (565882)
July 20, 2026
Unprompted review
Reply from eZhire
Dear Rahul Menon,
Thank you for taking the time to share your feedback with us at eZhire. We truly value your input, as it helps us improve our services and enhance the overall customer experience.
Please be assured that the concerns you highlighted have been taken seriously. We are actively reviewing the matter internally and working with the relevant teams to ensure such issues are addressed and prevented in the future. Your experience does not reflect the standards we aim to deliver, and we regret any inconvenience this may have caused.
We appreciate your patience and understanding while we work on these improvements. Should you require any further assistance or wish to share additional details, please feel free to reach out to us.
Thank you once again for bringing this to our attention. We sincerely apologize for any inconvenience experienced.
Kind regards,
Team eZhire
My experience with them was very…Disappointing
My experience with them was very disappointing, and would not recommend their service.
First the car delivered to me was not fit to drive. Within two hours of receiving it, the vehicle developed issues and was no longer in a condition that could be safely driven. I reported the problem immediately, but it took the company an entire day to provide a replacement vehicle.
What is even more disappointing is that I was not compensated for the day that I lost due to their faulty vehicle. I rented the car for two days, yet I was still charged for the day on which I could not use the vehicle because of a problem that was entirely their responsibility.
After completing my rental and returning the replacement vehicle, I settled all outstanding dues.
However, nearly one month later, I am still unable to remove my payment card details from their app. I find this concerning from both a customer service and privacy perspective. Customers should have the ability to delete their payment information once all transactions have been completed.
Overall, I am unhappy with the quality of service, the lack of accountability, and the handling of customer payment information. I hope improves its vehicle inspections, customer support, and app functionality to prevent other customers from having a similar experience.
June 21, 2026
Unprompted review
Reply from eZhire
Dear Musafir Venture,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you have experienced.
Please know that we are fully committed to addressing your concerns. To help us expedite the resolution process, please email us at connect@ezhire.life with your booking ID and any relevant details.
Rest assured, we will prioritize your case and work diligently to reach a solution that meets your expectations. Please don't hesitate to reach out if you have further questions or require additional clarification.
We’re here to support you and will do our utmost to ensure your satisfaction.
Warm regards,
Team eZhire
Exploring and building a confidence!
I can try different cars and learn different experiences with the car I used.
Helpful for me a lot when I try to build my confidence by driving alone.
July 17, 2026
Unprompted review
Reply from eZhire
Dear Naw. Marinape, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Excellent car rental service from start…
Excellent car rental service from start to finish. The booking process was easy, and the car was clean, well-maintained, and exactly as described. The pickup and drop-off service was smooth and right on time, which made the whole experience very convenient. The drivers were friendly, professional, and courteous throughout. I highly recommend this service and will definitely use them again.
July 9, 2026
Unprompted review
Reply from eZhire
Dear Mohamed Ahmed, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Reply from eZhire
Dear Ashish Waiba, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
⭐☆☆☆☆ (1/5)
⭐☆☆☆☆ (1/5)
My experience with eZhire has been extremely disappointing, and I will never use their service again.
The biggest issue was that they charged my card for a fine payment after I had already contacted them and informed them that I would pay it myself. Instead of cancelling the automatic charge, they still deducted the amount plus their service fee. I then had to waste my own time chasing a refund.
Even worse, they closed my complaint and marked it as “resolved” before I had actually received my money back. Meanwhile, the delay disrupted my personal finances and even created problems with one of my cheque payments.
Another issue that many customers may not realize is the excessive fees they charge for Salik and traffic fines. For example, a 4 AED Salik toll becomes around 5 AED, and a 600 AED traffic fine becomes around 700 AED because they add a significant service fee and automatically deduct it from your payment method. These charges are not made sufficiently clear within the app, even though customers can easily pay Salik or traffic fines themselves directly through the official channels without paying these extra fees.
The whole experience showed a lack of coordination, poor customer service, and a complete disregard for the inconvenience caused to customers.
I cannot recommend eZhire to anyone looking for a transparent or customer-focused rental company.
July 7, 2026
Unprompted review
Reply from eZhire
Dear Rouin Samadzadeh,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced. We understand your concerns regarding the charge and appreciate the opportunity to address them.
We recognize that unexpected charges can be concerning and remain committed to ensuring transparency in our processes. As outlined in the Terms and Conditions shared with your booking confirmation, the payment method provided for the booking may be used for applicable rental and non-rental charges, including traffic fines, Salik/toll fees, and other related charges.
We acknowledge your concerns regarding the fine payment and regret any inconvenience caused. Upon reviewing and verifying the relevant details, the necessary action was taken, and the applicable refund process was completed accordingly.
We truly appreciate your feedback and have shared your comments with the relevant teams as part of our ongoing efforts to improve our processes and enhance the overall customer experience.
Should you require any further assistance or clarification, please feel free to contact us at connect@ezhire.life. Our team will be happy to assist you.
Thank you for your understanding and cooperation.
Best regards,
Team eZhire
I cannot recommend this company.
I cannot recommend this company.
I rented a car for three days. The collection date, time and address had been agreed in advance and were visible in the app throughout the rental period. Because of that, I had every reason to believe that the vehicle would be collected automatically as scheduled.
When the driver had still not arrived about 10 minutes after the agreed collection time, I contacted customer service. I was then told that I had not submitted a separate collection request, even though the app continued to display the agreed collection details.
I had actually tried to submit the request earlier, but the app would not accept my address, so it was impossible to complete the process. Since the agreed collection details remained visible in the app, there was no indication that anything was missing.
The company immediately charged me for an additional day's rental because, according to their terms and conditions, a separate collection request was required. While this may be stated in the terms, the entire process is extremely misleading. If the collection date, time and address are already confirmed and displayed in the app, customers naturally expect that the collection has been arranged. Requiring an additional request, especially when the app does not work correctly, is poor system design and unfair to customers.
This was a clear communication failure, and unfortunately the customer was the one who had to pay for it.
July 8, 2026
Unprompted review
Reply from eZhire
Dear Viktoria Rueffer,
Thank you for taking the time to share your feedback with us at eZhire. We truly appreciate your input, as it helps us continuously improve our services and deliver a seamless experience to our customers.
We sincerely apologize for any inconvenience you may have experienced. Please be assured that the concerns you highlighted are being reviewed carefully, and corrective measures are being taken to avoid similar situations in the future.
We understand that unexpected charges can be concerning. In this regard, we would like to clarify that, as outlined in the Terms and Conditions shared at the time of booking, all rental and non-rental charges are processed through the card provided during confirmation, ensuring transparency in our billing process.
With respect to the charges in question, please note that as per company policy, collection requests must be placed through the app at least three hours prior to the rental end time. Requests made outside this timeframe may result in an additional day’s rental charge. To support a smooth and hassle-free experience, our app also sends timely notifications and reminders to customers before the rental end time, allowing sufficient time to place a collection request accordingly.
Should you require any further clarification or assistance, please feel free to reach out to us at connect@ezhire.life. Our team will be happy to assist you and ensure your concerns are addressed promptly.
Warm regards,
Team eZhire
I do not recommend Ezhire
I do not recommend Ezhire. They deducted money from my card without my authorization, even though the booking was not mine.
I explained to their customer service that I never authorized any automatic payment using my card. However, they told me it was my fault for sharing my card details with another person.
The main issue is that they processed the payment without obtaining the cardholder's consent. Before charging a card, they should verify and obtain authorization from the actual owner of the card, especially when it is being used for someone else's booking.
This experience has left me very disappointed with their payment process and customer service. I hope they improve their security measures to better protect customers from unauthorized charges.
June 26, 2026
Unprompted review
Reply from eZhire
Dear Tony Meguiso,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the inconvenience and frustration you have experienced. We understand how concerning unexpected charges can be, and we appreciate the opportunity to clarify the details.
As outlined in the Terms and Conditions provided in your booking confirmation email, any rental or non-rental charges may be processed after the rental has ended. The finalization of such charges can take between 15 and 90 days, as we must first receive the relevant information from external authorities, such as the RTA and Dubai Police. Once the required information is received, the charges are automatically processed, and a detailed invoice is shared with the registered email address within 24–48 hours.
Regarding the Salik and traffic fine charges, these are issued by the relevant authorities. If you wish to dispute either charge, we kindly recommend contacting the respective authority directly for further review.
With respect to the excess mileage charge, your booking included an allowance of 225 km. Our records show that the vehicle was driven for 438 km, resulting in 213 km of excess mileage. In accordance with the Terms and Conditions of your booking, the applicable excess mileage charge was processed based on the standard rates, and the corresponding invoice has already been shared with you.
We value your trust and remain committed to maintaining transparency in all our processes. Should you require any further clarification or have additional questions, please feel free to contact us at connect@ezhire.life.
Thank you for your understanding. We appreciate your patience and look forward to assisting you whenever needed.
Kind regards,
Team eZhire
Had two terrible experiences with…
Had two terrible experiences with EZhire rent a car, definitely will not recommend their services.
First I had rented a car for a month and then my mom got really sick so I had to rush out of the country and cancel the lease. I had only used 9 days of the service and they cut pretty much the entire amount based on early return penalty daily charges pickup charges and god knows what all charges. They sent me an invoice saying we will be returning you 30% of.the total amount. I had no choice so I was like whatever. I went to my home country and got busy with my moms health i came back after 3 months only to find out the money was never returned. Upon complaining they said oh sorry we will refund it, and then they cut the amount further and I only got like 20% of the total amount.
Second I recently rented a car for some urgent work. I booked a self pickup from Emirates Towers branch. They confirmed me the car to be ready at 4:30. I reached there close to 5 firstly there was nobody there the address given didn't have any rent a car company in it, i tried looking around but there was no number no address nothing. Then I called helpline for the car they said someone will call you back and they called saying car is not ready you can come and pick it up from Al Qouz. I told them I cant so they didn't know what to do. I called the help desk again and they were equally clueless and kept saying please wait. Its been more than 1.5 hours im waiting in the heat with no sign of the car yet.
June 30, 2026
Unprompted review
Reply from eZhire
Dear Salman Yousuf,
Thank you for taking the time to share your feedback with us at eZhire. We truly value your input, as it helps us improve our services and enhance the overall customer experience.
Please be assured that the concerns you highlighted have been taken seriously. We are actively reviewing the matter internally and working with the relevant teams to ensure such issues are addressed and prevented in the future. Your experience does not reflect the standards we aim to deliver, and we regret any inconvenience this may have caused.
We would also like to confirm that the applicable refund was processed from our end on 21 June. If you have not yet received the refunded amount, we kindly recommend checking with your bank, as processing times may vary depending on your payment provider.
We appreciate your patience and understanding while we work on these improvements. Should you require any further assistance or wish to share additional details, please feel free to reach out to us.
Thank you once again for bringing this to our attention. We sincerely apologize for any inconvenience experienced.
Kind regards,
Team eZhire
I am extremely disappointed with the…
I am extremely disappointed with the way this issue has been handled.
Without my approval or prior explanation, you charged AED 220 to my card, claiming it was for vehicle damage. Since the day I returned the vehicle, I have sent five emails requesting details of the alleged damage, including evidence and an explanation of the charge. Unfortunately, I have not received any meaningful response.
Charging my card without my consent and then failing to provide any documentation or update is completely unacceptable. I expect transparency regarding the damage you claim was found, along with supporting evidence and a detailed breakdown of the charges.
This experience has caused me to lose trust in your company. I request an immediate response with all the relevant details and a prompt resolution of this matter.
June 27, 2026
Unprompted review
Reply from eZhire
Dear Laraib Javaid,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for any inconvenience you have experienced and understand how concerning unexpected charges can be. We appreciate your patience and would like to assure you that we are committed to addressing your concerns with transparency and fairness.
Regarding the charge, as outlined in the Terms and Conditions provided with your booking confirmation, all rental and applicable non-rental charges are authorized to the payment method on file. In accordance with our policy, the vehicle must be returned in the same condition in which it was delivered.
Following the assessment conducted in line with our standard procedures, the reported damage falls under the customer's responsibility as per the agreed Terms and Conditions. Accordingly, the applicable damage charges have been calculated based on our standard damage rates and remain payable.
If you require any further clarification regarding the assessment or the applicable charges, please feel free to contact us at connect@ezhire.life. Our team will be happy to assist you and provide any additional information you may need.
We value your feedback and appreciate your understanding.
Kind regards,
Team eZhire
Ease of booking process
Ease of booking process. Customer service oriented staff,
June 27, 2026
Unprompted review
Reply from eZhire
Dear Shaun San Jose, Thank you for your valuable feedback. We’re committed to continuous improvement and look forward to earning that fifth star from you next time! We are thankful to have an amazing customer like you. We hope to see you again soon!
I didn’t get the car I originally…
I didn’t get the car I originally wanted. The app saved my card and I was not able to delete. So I just got the notification whenever my card was charged…
Which is understandable because of salik
But at least they could have send me more details
I requested their customer service also to remove my card or at least explain why they keep charging me
No help at all
I wouldn’t recommend
And was super expensive
June 25, 2026
Unprompted review
Reply from eZhire
Dear Vezner Ramona,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration you’ve experienced. We understand how important it is for everything to run smoothly, and we truly appreciate your patience.
We want to assure you that we are fully committed to resolving the issues you’ve raised. We understand that unexpected charges can be concerning and strive to maintain transparency throughout our processes.
As outlined in the Terms and Conditions section of your confirmation email, any rental or non-rental charges are charged to the customer’s card. As per our policy, it can take 15–90 days after the rental ends to finalize any pending charges. We need to receive relevant details from external authorities, such as the RTA and Dubai Police, before confirming the charges. Once we receive this information, the system automatically processes the payment on your card and provides a detailed breakdown via email within 24–48 hours.
We value your trust and want to make things right. For any disputes regarding the Salik or Fine, kindly contact the relevant authorities.
We genuinely appreciate your understanding in this matter. Should you need further clarification or have any additional questions, please don’t hesitate to reach out to us at connect@ezhire.life.
We are here to assist and will ensure that this issue is resolved to your satisfaction.
Best regards,
Team eZhire
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