Only critisism is that I was asked to Initial on an electronic pad that I agreed to the check in drivers’s assessment of the car’s returned condition. And he told me that the cars condition was norma... See more
Company replied
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Review summary
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Professional courteous staff at Sharjah Branch. Smooth and seamless service from booking to returning the car back. Customer Service professional on the phone are polite and helpful. ezhire Sharja... See more
Company replied
Car was nice , staff is supportive at pickup point. Just one thing to add please provide some sign board at entrance because pickup point inside at paid parking which is confusing.
Company replied
Experience and service is very good .. only thing I want to mention what i felt is the price ,only this one concern i have that the price are higher as compared to the other rentals . But the rest eve... See more
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Company details
Written by the company
eZhire car rental in Dubai, making quick and easy to rent a car in UAE. Now get your desired car WITHOUT ANY SECURITY DEPOSIT, when you visit the emirates.
Contact info
U.A.E.
- ezhire.ae
4.2
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
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All are good except deleted card from…
All are good except deleted card from your app need 90 days that is illogical.
January 20, 2026
Unprompted review
Reply from eZhire
Dear Youssef BENBRAHIM,
Thank you for sharing your feedback with us. We are glad to know that you were satisfied with the overall rental experience and services provided.
We understand your concern regarding the card retention period after rental completion. Please note that this process is part of our standard policy, which is implemented to accommodate any pending post-rental charges such as tolls, fines, or other government-related charges that may be reported after the booking ends.
The policy and related terms are communicated during the booking process and are included within the agreed Terms & Conditions as well as the handover documentation. We would also like to assure you that no unauthorized charges were applied, and all processed charges were valid and related only to applicable post-rental obligations.
Your feedback regarding the policy has been noted and shared internally for review, as customer feedback helps us improve our overall experience and processes.
Thank you for your understanding and for choosing our service.
Best Regards,
Team eZhire
Reply from eZhire
Dear Joyal Tomy, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Great customer service i really loved…
Great customer service i really loved it .car is clean and well maintained .i got my car delivered to my doorstep booking the car is so easy and simple with this app
May 5, 2026
Unprompted review
Reply from eZhire
Dear Derick Anand, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
It was super easy and fast
It was super easy and fast. People are on time nice and proffesional. Would deffinetly reccomend.
May 6, 2026
Unprompted review
Reply from eZhire
Dear Hugo Slabbert, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
It's good experience and fast service.
It's good experience and fast service.
May 6, 2026
Unprompted review
Reply from eZhire
Dear Adeel Farhat, Thank you for your valuable feedback. We’re committed to continuous improvement and look forward to earning that fifth star from you next time! We are thankful to have an amazing customer like you. We hope to see you again soon!
I must say eZhire is by far the best…
I must say eZhire is by far the best retal company I've dealt with and that's worldwide. Costumer service team is always available on the App that is amazing.
Only one thing I'm not happy with is after returning the car earlier there was a lot of deduction on my refund.
May 5, 2026
Unprompted review
Reply from eZhire
Dear Latif Laami, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon
Reply from eZhire
Dear Waseem Arshad, Thank you for your valuable feedback. We’re committed to continuous improvement and look forward to earning that fifth star from you next time! We are thankful to have an amazing customer like you. We hope to see you again soon!
Reply from eZhire
Dear Vicky Vaidya, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
YES EVERYTHING IS FINE
April 27, 2026
Unprompted review
Reply from eZhire
Dear Alpesh Kapadia, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Reply from eZhire
Dear Anil Gowda, Thank you for your valuable feedback. We’re committed to continuous improvement and look forward to earning that fifth star from you next time! We are thankful to have an amazing customer like you. We hope to see you again soon!
Amazing services
Amazing services ! Very professionally handing case by case it’s not just normal rent to car things it’s service with flexible without much hassle! From the app you can do everything except driving 😄😄!
May 1, 2026
Unprompted review
Reply from eZhire
Dear Fahad Sid, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Reply from eZhire
Dear Arif Hussain, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Great service and good options for cars
January 30, 2026
Unprompted review
Reply from eZhire
Dear Stanley Rozario, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
He was helpful...
May 4, 2026
Unprompted review
Reply from eZhire
Dear Fahad Nawab, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Reply from eZhire
Dear Ahsan, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Reply from eZhire
Dear Kevin Thomas Peter, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Pattern of Poor Customer Service and Overcharging — Long-Term Loyalty Means Nothing
I have been a customer with eZhire for over a year and have encountered two significant issues that reveal systemic problems with their customer service.
Issue 1: Parking Fine Overcharge (approximately one year ago)
I parked illegally, acknowledged the error, and paid the fine directly to the police for approximately one thousand AED total. I sent eZhire proof of payment before they even attempted to charge me. Their automated system then debited my credit card for six thousand AED — six times the actual amount owed.
I had to wait between twenty five to thirty days to receive a refund. I understand they have an automated system for these charges, which is fine. What is not fine is the lack of human review before charging me six times the correct amount, and the month-long wait for resolution despite having provided proof of payment upfront.
Issue 2: Dynamic Pricing Trap (current situation)
I have been renting the same car for eight months at approximately two thousand AED per month. I recently noticed the identical car listed in their own app for one thousand three hundred AED. When I asked for either a rate adjustment or a credit to match their current pricing, eZhire refused — claiming that while prices are dynamic and can decrease, they cannot adjust existing bookings or offer any compensation.
Their solution: end my rental, pay additional pickup and delivery fees, and rebook at the new rate. In other words, a loyal customer who has paid consistently for eight months must absorb extra costs just to access their own current pricing. They refused any goodwill adjustment despite my loyalty.
The Pattern
What troubles me most is not the individual issues — it’s the response. In both cases, eZhire hid behind automated systems and policies rather than showing any consideration for a loyal customer. Dynamic pricing exists in most industries, but most companies offer loyalty discounts or at minimum don’t force existing customers to pay premium fees to access better rates.
I would not recommend eZhire. There are better rental companies in Dubai that actually value long-term customers.
May 2, 2026
Unprompted review
Reply from eZhire
Dear Fredrik Lauesgaard,
Thank you for sharing your detailed feedback and for being a long-term user of our service. We truly value the time you’ve taken to highlight your experience.
We have carefully reviewed both concerns in detail through our internal investigation, including system records and coordination logs.
Regarding the non-rental charge concern, we understand how such situations can be frustrating. As per our process, these charges are initially processed through an automated system. However, once valid payment proof is shared, a thorough verification is conducted and any applicable adjustments or refunds are completed accordingly. Based on our review, your case was handled in line with this process, and the necessary action was taken after verification.
For your concern related to rental pricing, we appreciate your loyalty and understand your expectations. Our pricing model is dynamic and may vary based on market conditions, demand, and availability. As per policy, rates applied at the start of a booking remain fixed for the duration of the active rental. While we understand your request for adjustment, changes to pricing during an ongoing booking are not applicable.
We understand that your experience may not have met expectations, and your feedback has been noted. It helps us continue to evaluate how we can improve our service and customer experience moving forward.
Thank you again for your understanding.
Best regards,
eZhire Team
Very good always
May 2, 2026
Unprompted review
Reply from eZhire
Dear Rizza Valiao, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Problem while delivery, balance car is good and service is good
Expenrnce is good
Car maintained good
May 2, 2026
Unprompted review
Reply from eZhire
Dear Gopinath Rajalingam, Thank you for your valuable feedback. We’re committed to continuous improvement and look forward to earning that fifth star from you next time! We are thankful to have an amazing customer like you. We hope to see you again soon!
I have been renting with Ezhire for 7…
I have been renting with Ezhire for 7 months. The best quality they have that they are easy to use. Other than that there is no benefit they offer for long term clients or repeat business. Customer service are nice people who always say sorry but unable to solve issues. Repeat business is key and the staff does not know or acknowledge that customers needs solutions not apologies. Every thing outside their routine is a big issue that they can’t solve. Maybe the need a supervisor that is authorized to take decisions.
May 2, 2026
Unprompted review
Reply from eZhire
Dear Mona Abdelfattah,
At eZhire, we are committed to providing a seamless and hassle-free experience. Your feedback is important, and we take it seriously. We are actively addressing the issues you’ve highlighted to ensure they do not happen again.
We strive to provide a smooth and hassle-free service and we are already addressing the issues you brought to our attention. The team consistently made every effort to assist you with all of your concerns and was always ready to help with each of your queries.
We truly value your patience and understanding and want to assure you that we will make every effort to prevent similar issues in the future.
If there’s anything further, we can do to resolve this matter or assist you, please don’t hesitate to let us know.
Kind regards,
Team eZhire
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