eZhireReviews 

1,312
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 719 reviews, reviewers had a great experience with this company. Customers consistently praise the professional and courteous staff, highlighting their helpfulness and positive attitude throughout the service process. The overall service is described as smooth, seamless, and efficient, from booking to car return, making the user experience very convenient. Many appreciate the quick response times and the ease of reaching customer service, which is often noted for being polite and respectful. However, some customers also noted issues with pricing, finding it higher compared to other rental options, and experienced unexpected charges for parking tickets or speeding fines. A few other people also felt that customer service, despite being polite, was sometimes unable to resolve complex issues or provide necessary documentation like initial car pictures, leading to frustration.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the smooth and easy rental process,... See more

Staff

Clients share positive opinions on staff, with many reviewers describing them as friendly, professional, and... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers reporting positive experiences, citing... See more

User experience

Customers consistently note positive experiences with user experience, describing it as easy, fast, clear,... See more

Price

People report ambiguous experiences with price, with many customers expressing dissatisfaction over... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Only critisism is that I was asked to Initial on an electronic pad that I agreed to the check in drivers’s assessment of the car’s returned condition. And he told me that the cars condition was norma... See more

Company replied

Rated 4 out of 5 stars

Professional courteous staff at Sharjah Branch. Smooth and seamless service from booking to returning the car back. Customer Service professional on the phone are polite and helpful. ezhire Sharja... See more

Company replied

Rated 4 out of 5 stars

Car was nice , staff is supportive at pickup point. Just one thing to add please provide some sign board at entrance because pickup point inside at paid parking which is confusing.

Company replied

Rated 4 out of 5 stars

Experience and service is very good .. only thing I want to mention what i felt is the price ,only this one concern i have that the price are higher as compared to the other rentals . But the rest eve... See more

Company replied


Company details

  1. Car Rental Agency

Written by the company

eZhire car rental in Dubai, making quick and easy to rent a car in UAE. Now get your desired car WITHOUT ANY SECURITY DEPOSIT, when you visit the emirates.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(1,312)

714 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience hiring from eZhire

April 26, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Anant Patel, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

Good service

Good service

April 26, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Joi Mark, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

Highly recommended

On time. Clean. I didn’t experience any trouble with the car.

April 24, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Pamela Bulaybulay, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

Great experience

Great experience very easy process of booking the delivery and pick up makes the whole experience very smooth and seem less the car itself was very comfortable and clean I would definitely recommend it

April 24, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Houda, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

Best in Dubai

I rent only with this company in Dubai, the customer service is om point and they are always available.ADNAN was collecting the car. very polite and professional. Thank you

April 25, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Rania, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 4 out of 5 stars

I would rate higher but you all keep…

I would rate higher but you all keep asking for comments. Here is some advice. Don’t force these surveys on people we hate them

April 24, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Terry Sopha,

Thank you for your feedback and for sharing your honest thoughts with us. We’re really glad to know that you were satisfied with our service.

We sincerely apologize if the feedback requests felt excessive or inconvenient. Please allow us to explain that these surveys are shared with the intention of continuously improving our services based on valuable input from our customers. Your suggestions help us identify areas of improvement and ensure we provide a better experience every time.

That said, we completely understand your concern and truly respect your preference. We will take this into consideration to ensure a more balanced approach going forward.

Thank you once again for your understanding and for choosing us. We look forward to serving you even better in the future.

Warm regards,
 eZhire Team

Rated 5 out of 5 stars

Amazing service

Amazing service, clean and new cars, available for first time drivers after getting license..mine was a week old..i loved the experience..first timers there is discount as well.

April 25, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Fancy Chumba, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

Great

Great, appreciate help of mr. Mohsin, from collection team for good support

April 25, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Rafael Mercato, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

Thank you for Both the delivery and…

Thank you for Both the delivery and pick up guy's was amazing very helpful and humble honest special mr adnan hameed
If I visit dubai again definitely ezihire again and again😀

April 24, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Fazal Rehman, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

Good company

Good company

January 1, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Mohammad Hani, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 1 out of 5 stars

Very bad service

Very bad service
Don’t recommend this application

April 22, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Ahmed Shafeeh,

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you have experienced.

Please know that we are fully committed to addressing your concerns. To help us expedite the resolution process, please email us at connect@ezhire.life with your booking ID and any relevant details.

Rest assured, we will prioritize your case and work diligently to reach a solution that meets your expectations. Please don't hesitate to reach out if you have further questions or require additional clarification.

We’re here to support you and will do our utmost to ensure your satisfaction.

Warm regards,
Team eZhire

Rated 4 out of 5 stars

Professional courteous staff at Sharjah…

Professional courteous staff at Sharjah Branch. Smooth and seamless service from booking to returning the car back.
Customer Service professional on the phone are polite and helpful.
ezhire Sharjah branch is difficult to find because of no outside branding. However, customer service department should know the exact location and name of Sharjah branch.
The name on signboard of Sharjah branch is not "ezhire", it's a different name.
Hoping their after rental service is good too.

April 24, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Saifullah Khan,

Thank you for taking the time to share your honest feedback with us. Your input is invaluable, and we are committed to continuously improving our services based on the suggestions you’ve provided.

We truly appreciate your support and look forward to the opportunity to earn that fifth star from you in the future. It is customers like you who inspire us to strive for excellence.

We hope to serve you again soon!

Best regards,
Team eZhire

Rated 4 out of 5 stars

Service was great and quick

Service was great and quick. Car was new and good performance. However, must make sure the details in the email are correct so it won't confuse the client.

April 22, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Kim Co,

Thank you for taking the time to share your honest feedback with us. Your input is invaluable, and we are committed to continuously improving our services based on the suggestions you’ve provided.

We truly appreciate your support and look forward to the opportunity to earn that fifth star from you in the future. It is customers like you who inspire us to strive for excellence.

We hope to serve you again soon!

Best regards,
Team eZhire

Rated 5 out of 5 stars

it was a great experience..very good…

it was a great experience..very good service..I will recommend to all..

April 23, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Althea Alexah Dimaguipo, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

The delivery and collection was on time…

The delivery and collection was on time and polite staff.

Keep up the good work

April 22, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Janice Carillo, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

Very easy to book

April 10, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Aries Oliveros, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

Good customer service

Good customer service

April 20, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Vivek, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

Prompt and efficient

Ezhire's service is great, they were prompt in responding, solving all the concerns i had, very efficient

April 19, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Dina Hassan, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 1 out of 5 stars

1 Star- underlined charges beware

1. Even with full coverage, tire punctures are not included, and no assistance is provided for tire-related issues.
2. If your car is faulty, they will replace it with a new one. However, be careful with fuel, if you’ve already filled the tank and the car stops working, they won’t compensate you for the fuel you added.

April 14, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Shanu Varghese,

Thank you for taking the time to share your feedback with us at eZhire. We truly value your input, as it helps us improve our services and enhance the overall customer experience.

Please be assured that the concerns you highlighted have been taken seriously. We are actively reviewing the matter internally and working with the relevant teams to ensure such issues are addressed and prevented in the future. Your experience does not reflect the standards we aim to deliver, and we regret any inconvenience this may have caused.

We appreciate your patience and understanding while we work on these improvements. Should you require any further assistance or wish to share additional details, please feel free to reach out to us.

Thank you once again for bringing this to our attention. We sincerely apologize for any inconvenience experienced.

Kind regards,
Team eZhire

Rated 5 out of 5 stars

Make discount on weekends

Excellent service

April 17, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Hilal Ismail, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

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