They charged me so much for poor customer service and late delivery- I took a day off to wait for their delivery, and it ended up being extremely late. The customer service was also very unhelpful- th... See more
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See what reviewers are saying
EZ Storage Capitol Heights is a gem! Always smells fresh in clean each time I come. No clutter, trash, litter or anything... Basically a BRAND NEW property with new storage units. Also, Property Manag... See more
Coming in the door to do business with your company and rent one of your storage space , Georage verblally attacked me on my 1st visit 2rd visit . §o i asked him to treat me like every other customer... See more
Company replied
Worst scammers ever, Life Storage and EZ storage merged and they had a problem with their automatic payments, resulting in a 175.00$ fee charged to me for being late when it was their billing issue.... See more
Company details
Information provided by various external sources
For homeowners, renters, students and businesses, ezStorage is the local self storage company that delivers clean, safe and secure storage within state-of-the-art facilities.
Contact info
8221 Snowden River Parkway, 21045, Columbia, MD
- 443-539-3000
- ezstorage.com
1.7
Bad
3K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
we signed up for a second unit because…
we signed up for a second unit because we are so pleased with the service and how well the units and grounds are maintained.
September 2, 2019
Unprompted review
Signing up for a storage space was very…
Signing up for a storage space was very easy and inefficient.
September 2, 2019
Unprompted review
Great service
September 2, 2019
Unprompted review
Ivon and Juan are first-rate managers…
Ivon and Juan are first-rate managers (and people). They are exceptionally organized, helpful, professional, smart and thorough. They are a great asset for the E-Z Storage in Ellicott City...also, this is my first experience with E-Z Storage - love the business model, with clean, well-lit, safe, climate-controlled, secure and easy access (and plenty of carts, all in good condition!).
September 2, 2019
Unprompted review
Reply from ezStorage
We are sorry you were not satisfied with your experience. We pride ourselves on exceptional customer service and attention to detail but it looks like we did not meet your expectations. Someone from our customer service department will contact you shortly to learn more and to see how we can help.
The concern about ezStorage's ability…
The concern about ezStorage's ability to change rent month to month is concerning.
September 2, 2019
Unprompted review
Ezstorage is worth the money....
Ezstorage was better than I thought. They provided flatbed dolly to carry your items to your storage unit. They do have climate control which is a great thing. Previous units that I used had cause my things to worp due to the heat inside the unit.
September 2, 2019
Unprompted review
The area is clean
The area is clean, the people friendlyand very helpful.
September 2, 2019
Unprompted review
Great location
The customer I receive from the team at the Herndon/Sterling location is unmatched. They're always courteous and helpful. The location is clean and well maintained. I highly recommend this location for your storage needs.
September 2, 2019
Unprompted review
New customer
New, secure, and very clean facility. All the staff are knowledgeable, helpful, and friendly. Very glad we found ez storage!
September 2, 2019
Unprompted review
Your one month free/$1 Policy is…
Your one month free/$1 Policy is Deceptive!
September 2, 2019
Unprompted review
Reply from ezStorage
We are sorry you were not satisfied with your experience. We pride ourselves on exceptional customer service and attention to detail but it looks like we did not meet your expectations. Someone from our customer service department will contact you shortly to learn more and to see how we can help.
I love tonya and Scott
I love tonya and Scott! They are so sharp and efficient! Helpful, professional and wonderful. They are terrific with every customer that comes in. I also like the storage units and the prices. You are the best!
September 2, 2019
Unprompted review
Highest recommendation
Patrick was exceptionally professional while being patient and considerate and it was most appreciated as this is the first storage rental we have ever done. The facility is clearly well managed and in pristine shape! Highly recommend.
September 2, 2019
Unprompted review
Exceptional Service
Excellent customer service. Well kept and clean facility.
September 2, 2019
Unprompted review
The team is very nice and friendly
The team is very nice and friendly! They were helpful with setting up and confirming the storage and supportive during the move.
I highly recommend EZ storage - clean, air conditioned and well managed!
September 2, 2019
Unprompted review
My inquiry was warmly welcomed...
My inquiry was warmly welcomed and I was provided great customer service. And, my numerous questions were answered! The facilities are spic span clean too!
September 2, 2019
Unprompted review
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