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Rated 1 out of 5 stars

All summer, I've had issues signing in to F1TV. It just does not work whenever I try to sign in. I then contact them, and they managed to update something that solves it for a short time. But s... See more

Rated 2 out of 5 stars

Error codes, can't use multiview without crashing. Steep price for a very poor streaming experience. No fix or possibility to complain, or get any kind of valuable response. Do not recommend.

Rated 2 out of 5 stars

F1TvPro is a joke. I have no issues streaming any other service and I also play games online with no lag issues. But streaming ANY content from their website (because there's no smart TV app) is a pai... See more

Rated 1 out of 5 stars

There is literally no customer service. The streaming quality is appalling. I can stream multiple 8K videos on Youtube simultaneously, but F1TV won't even stream at basic HD - even on a REPLAY. The... See more

Company details

  1. Motorsports Store

Information provided by various external sources

Formula One is the highest class of single-seater auto racing sanctioned by the Fédération Internationale de l'Automobile and owned by the Formula One Group.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

803 reviews

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No history of asking for reviews

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1.4

All reviews

(803)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Unlegally charging my credit card and…

Unlegally charging my credit card and unwilling to solve the problem.

As part of a deal with Viaplay I was supposed to be able to join f1tv for free. But they have been charging my cc. And now they’re not willing to solve the problem. F1 keeps directing me to Viaplay, saying they need to solve it - even though the withdrawels are done by f1tv. Viaplay points their finger at F1tv. Both are sh31t.

Both apps offer streams that stagnate many times during quali or the race.

April 23, 2024
Unprompted review
Rated 1 out of 5 stars

Constant Buffering, choppy video, awful service

I've paid for a premium F1 TV account since inception.

The app is completely unusable for viewing any video of any kind.

I have Gigspeed internet access, and the experience is a horrible buffering choppy disaster.

Imagine being "the pinnacle" of racing, charging a premium price to view your content, and being unable to use it.

DO NOT SPEND YOUR MONEY ON THIS SERVICE.

April 21, 2024
Unprompted review
Rated 5 out of 5 stars

Superb service my Mack

We've just returned from Formula 1's Leeds branch, where the service provided by Mack regarding our Renegade Jeep was absolutely exceptional. Mack was friendly, courteous and, above all, truly professional, sorting an issue with our car to our immense satisfaction.
This was very much in line with how he and his colleagues looked after us when we had the car (which is in my wife's name, Julia Broadbent-Hodgson) serviced in early February. On our experience, Formula 1 is highly recommended!

otu t pectional ley te the

April 19, 2024
Unprompted review
Rated 1 out of 5 stars

Absolute joke of a company and customer support

Absolute joke of a company and customer support.

They charged me for a renewal even if the subscription was cancelled a week prior.
After sending them screenshots of this, we had to exchange 3-4 meaningless emails before they accept to provide a refund which after a whole month is nowhere to be seen.

Terrible staff and support all along, avoid these scammers at all costs.

March 7, 2024
Unprompted review
Rated 1 out of 5 stars

They scam you and don't care about it.

It was the worst customer experience I've ever had. They decided to raise the prices and only sent me an informational email about it. I was upset because I'm a loyal customer, yet at the same time, while raising the price for me, they were offering discounts to new customers. I reached out to the customer service and started to reason with them. In the end, I was assured that they would not charge me more for this year. I thought, 'well, that's fair enough.' But it was an empty promise. They did charge me more. I have proof of the promise, so I thought it's a mistake; we will sort it out. But no. I was sending emails back and forth, attaching the screenshot several times, but they are acting like bots. Every time a different person is responding, asking for the screenshot, and then just ignoring it. They just want your money and don't care about anything else.

April 2, 2024
Unprompted review
Rated 1 out of 5 stars

What have they done to the TV coverage

What have they done to the TV coverage? This studio idea is taking it away from the fans what are the women wearing? Why would we want to watch? You sat in a studio? Oh well, just have to watch the race that if it’s not a fix.

March 23, 2024
Unprompted review
Rated 1 out of 5 stars

Second year: €64.99 ? Not really !

Second year: €64.99 - that was the amount shown in their subscription page till the day i was charged 74.99€ :) Asked for refund - no way dude.. More races - higher price... that's what she said ;) Explained that some kind of email about price increase was sent (found in spam folder... lol)

February 28, 2024
Unprompted review
Rated 1 out of 5 stars

If I could give zero stars I would

If I could give zero stars I would. They are a bunch of sheisters. I have not been able to view the full race replays, for dear knows whatever reason, and when I messaged them, I had a lot of trouble getting any answers. I had a lot of trouble getting through the security questions, and in the end i sent them a screen shot of my account, and they still did not believe who I was. I am so peed off with them. I will never pay F1 another penny. I have a subscription and i still cannot view replay races. They can do one.
They give me a load of crap possible reasons why I could not view the races. DO NOT SUBSCRIBE TO F1, as they are a bunch of corporate crooks, just like a lot of greedy effing corporate organisations.

March 10, 2024
Unprompted review
Rated 1 out of 5 stars

They upped the price with 50%

They upped the price with 50%. Even the people that are also paying in the times that there is no F1 (half season stop and in between seasons) can pay more now. Its ridiculous. I had contact with customor support and they dont even budge an inch.

March 9, 2024
Unprompted review
Rated 1 out of 5 stars

Its disgusting

Its disgusting, i wanted to watch the race online because i didint get home in time so i thought it was a good time to buy a f1tv subscription. Marketing was missleading and you coulden't tell that the basic subscription plan just include race highlights not entire races. I bought the standard plan without knowing, then i tried to upgrade my plan. Unfortunatly there is no upgrade, u still need to pay the entire price of the pro subscription even tho i bought it 3 mins ago. I also think that this is intentional so they wont tell u clear that the basic plan is only for highlights, just dont want to watch anymore.

March 8, 2024
Unprompted review
Rated 1 out of 5 stars

Charging whatever they want!

My dad had a yearly subscription, stating 110.99 for 2024, but when it was renewed they charged 139.99. Tried to get the difference back, but the refused and told that they had to charge extra, because they want to deliver a good service. What a load of bulls*** - F1 TV is a fraud-service.

March 2, 2024
Unprompted review
Rated 1 out of 5 stars

Unfair practices

They removed access to F1TV PRO in my country and didn't even give me a partial refund for my annual subscription that I couldn't use anymore.

July 1, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely a great joy to use F1TV pro

Absolutely a great joy to use F1TV pro, to watch the races. Streaming quality is in order nowadays. Choose your language, choose driver cam etc. I am a happy customer.
(Downside is the recent subscription increase, lookes like customers have to pay for the ViaPlay 'service' in 2024, hopefully F1TV reconsiders)

February 15, 2024
Unprompted review
Rated 5 out of 5 stars

Simply a great streaming experiences and great content!

I have been using F1tv for four years now.
And whether I'm watching at home or on my mobile device elsewhere, I've had no problems watching my favorite sport live. I'm happy with the different channels they provide. Never missed a race and never had a failing or bad stream.

All in all, very happy!

October 15, 2023
Unprompted review

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