Great clothing and offers - the VIP credit membership is fine as long as you remember to skip the month if you don't want anything. The main problem is trying to speak with a human being if you have a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m not sure of the quality yes as I haven’t received my leggings but I will admit they are quite expensive £89 for a pair of leggings we will see
Company replied
Followed a promotion, advised first pair free as VIP. Says Evri is free delivery but I was charged £4.49 -In reply to the Fabletics reply: All through the checkout process I was advised delivery wo... See more
Company replied
Very disappointed! Every time I try to use a credit to purchase I am confronted at the checkout to enter a billing address which is clearly shown in my payment details section. I have previously been... See more
Company replied
Company details
- Activewear Store
- Couture Store
- Running Store
- Sporting Goods Store
- Sportswear Store
- Sportwear Manufacturer
Written by the company
Co-founded by Adam Goldenberg, Don Ressler, & Ginger Ressler in 2013, Fabletics is a global active-lifestyle brand designed with everyone in mind. It’s the ultimate destination for the world’s best women's and men's lifewear and activewear. With millions of five-star-rated styles, ranging in sizes from XXS to 4X and inseams from short to long, there’s something for everybody—and every workout, no matter how you choose to sweat!
Written by the company
Contact info
210 Euston Road, NW1 2DA, London, United Kingdom
- 020 36953 831
- support@fabletics.co.uk
- fabletics.co.uk
2.6
Poor
19K reviews
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Money trapping scheme for those of us…
Money trapping scheme for those of us who are too busy.
May 7, 2026
Unprompted review
Reply from Fabletics UK
Hi there,
Thank you for reaching out to Fabletics UK.
We are sorry to hear that you feel the information about VIP membership was not clear enough. I will be happy to explain.
There are two ways of shopping on our website, as a regular customer and as a VIP member (by picking a promotion). When you choose a VIP price you are informed about how the membership works both before and after confirming the order. You also receive a confirmation email after your first purchase that provides you with additional information about the VIP membership.
As a VIP member you are not obligated to either buy or pay each month. To keep all the benefits of the VIP membership for free you simply need to log in to your profile between the 1st and the 5th of each month and click on the Skip The Month button. With the Skip option, you can keep your subscription entirely for free.
I hope this has made our policy easier to understand. If you have any questions, please feel free to contact us via chat, email, or phone. Our team will be happy to help.
Kind regards,
Steve
Fabletics Team
Payments declined. Why?
About 15 times my payment was declined. Clearly multiple banks don’t trust this website.
May 6, 2026
Reply from Fabletics UK
Hi,
Thank you for reaching out to Fabletics and for bringing this to our attention. We are very sorry to hear about the trouble you experienced with your payment being declined.
To resolve this, we recommend trying to complete your purchase on a desktop computer using the Google Chrome browser. Please also ensure that you clear your browser cache and cookies before attempting the transaction again.
If you still encounter issues, we are here to help. You can reach out to us through our various support channels, including chat, email, phone, or WhatsApp, and we will be happy to assist you further.
We appreciate your feedback regarding the payment process and will share it with our team. Thank you again for your patience.
Best,
Steve
Fabletics Team
Customer service no help- please just refund my payment and cancel my membership!
Shocking customer service; plus continuing to take my money when I was assured my membership had been cancelled! I was re-signed up without my knowledge just over a month ago. When I contacted customer service (live chat) it took an hour and 3 agents (all possibly AI) to resolve. Each time Id get somewhere with an agent the 'connection would drop' and Id have to start all over again with a new agent trying to get me to stay signed up by offering me deals. By the end I was assured my membership was cancelled and no further payments would be taken. Well its a month later and they've just taken another £59.99 from my account. This is a nightmare and I am beyond frustrated and angry.
May 6, 2026
Unprompted review
Reply from Fabletics UK
Hello, Sian:
Thank you for the review. We are so incredibly sorry to hear about this. We can completely understand why you are feeling frustrated and angry. Be sure that this is certainly not the experience we want for our members.
We want to make this right immediately. We will prioritize your case to ensure that everything gets resolved asap. Therefore, we will reach out to you and we invite you to respond. This way we will investigate the case faster and help in overcoming it. Our aim is to find the best solution for every situation.
Best regards,
Alex, Fabletics Team
£59.99 was taken from my account by…
£59.99 was taken from my account by Fabletics without my knowledge. I never signed up for any subscription, so I have no idea why this happened. Taking money like this, especially when people are already struggling with everyday expenses, is completely unacceptable
May 6, 2026
Unprompted review
Reply from Fabletics UK
Hi,
Thank you for sharing your concerns with us. I am sorry to hear that you were surprised by this charge and for any distress this has caused you.
To clarify how this occurred, our VIP membership is selected during the checkout process when the VIP discount is applied to an order. We aim to be transparent about this by including the membership details in the terms and conditions at checkout and in the confirmation emails sent to our customers.
As a VIP member, the monthly fee is charged if the "Skip the Month" option is not selected between the 1st and the 5th of the month. However, this fee is not lost; it is immediately converted into a VIP Credit. This credit can be used at any time to redeem items or even full 2-piece outfits worth up to £80, ensuring you get more value than the cost of the credit itself.
We understand how important it is to have full control over your expenses. We are here to help you manage your account or discuss your options regarding this charge.
Best regards,
Steve,
Fabletics Team
Reply from Fabletics UK
Thank you for your feedback - we're so glad we could deliver a great experience. We truly appreciate your support and look forward to serving you again!
Absolutely disgusting customer service…
Absolutely disgusting customer service and business. I cancelled two weeks before becoming a member yet this company took £59.99 and you could not cancel straight away… they give you 30 days to process! I would stay away from purchasing anything from this company.
May 6, 2026
Unprompted review
Reply from Fabletics UK
Hi,
Thank you for sharing your feedback. I am sorry for the experience you’ve had regarding the charge and the cancellation process.
Please allow me to explain how our policy works. When a cancellation is requested, we inform our customers about the 30-day notice period. During this time, the account remains active, and the skip option is still available between the 1st and the 5th of the month to avoid the fee. We make sure this is communicated when a request is submitted so that you have the chance to skip while the cancellation is being scheduled.
I apologize for any confusion this caused. Your feedback regarding how we handle these requests is incredibly valuable, and I will be passing it along to our team to ensure we improve.
Best regards,
Steve,
Fabletics Team
Reply from Fabletics UK
Thank you for your feedback - we're so glad we could deliver a great experience. We truly appreciate your support and look forward to serving you again!
Great product, terrible customer experience
Great product. Terrible customer experience. The whole credit thing is such a scam and relies on your forgetting to skip. Their checkout process is also horrendous. Even when there is nothing to pay because you’re using credit and the delivery is free they still want all of your credit card info. Really is a horrendous experience all round. Can’t wait to get rid of these credits they’ve hoodwinked me into buying so I can cancel my member ship and be done.
May 4, 2026
Reply from Fabletics UK
Hello, Jemma-Louise:
Thank you for the review. We are so so sorry to hear that your experience with us has been so frustrating. We completely understand why you feel let down, but be sure that we never wanted this.
Your feedback about skipping and the credit card prompts at checkout is incredibly helpful. We want our service to feel like a convenience, not a burden, and it’s disappointing to know we’ve made things difficult for you. We will give our best to change this and make it much easier for you.
We'd like to make sure your remaining credits are easy to use so you can move forward however you choose. If you're open to it, please reach out to our support team directly at https://help.fabletics.com/hc/en-gb so we can look into your account and see how we can make this right.
Thank you for being honest with us; we truly value the input!
Best regards,
Alex, Fabletics Team
Reply from Fabletics UK
Thank you for your feedback - we're so glad we could deliver a great experience. We truly appreciate your support and look forward to serving you again!
APPALLING BAD CUSTOMER SERVICE
APPALLING BAD CUSTOMER SERVICE
WEBSITE MADE IT DIFFICULT TO SKIP WAS CHARGED AGAIN
HAD TO SPEAK TO 4 DIFFERENT STAFF LAST 3 WEEKS
STILL NO REFUND AND THEY SAY NO RECORD OF CONTACT
AVOID THIS COMPANY AT ALL COSTS
VERY DODGY
May 3, 2026
Unprompted review
Reply from Fabletics UK
Dear Sue,
Thank you very much for taking the time to share your feedback with us. We truly appreciate the insight into our service, as it helps us understand where we can improve.
Please accept our sincerest apologies for the frustration you experienced; we are deeply sorry that our support team did not provide the seamless and enjoyable experience you deserve.
This certainly does not reflect the high standards we strive to maintain for our customers.
We would value the opportunity to make things right and regain your trust, so we kindly invite you to contact us again at your earliest convenience.
Our team is eager to listen and work toward a resolution that meets your needs as quickly as possible.
Kind regards,
Dora
Fabletics Team
Reply from Fabletics UK
Thank you for your feedback - we're so glad we could deliver a great experience. We truly appreciate your support and look forward to serving you again!
Reply from Fabletics UK
Thank you for your feedback - we're so glad we could deliver a great experience. We truly appreciate your support and look forward to serving you again!
Free shorts con
I received an email saying I would receive free shorts with my order if I wrote the code SHORTS4YOU , but there was no option to write this code at the checkout and I was about to be billed for them.
May 2, 2026
Reply from Fabletics UK
Hi there,
Thank you for reaching out to us. We are very sorry to hear that this occurred. We would like to mention that our customer support team is here to assist you in the best possible way.
I would like to advise you that you can reach out to us via several different channels, whichever is most convenient for you. You can contact us via chat, email, phone, or WhatsApp. I assure you that our customer support team will be more than happy to look into this for you.
We really hope that you will give us another chance, as we want to show you that customer satisfaction is the most important thing to us.
Once again, we apologize for the inconvenience.
Best,
Steve
Fabletics Team
Disappointed
I came onto
Your website as I wanted the 2 leggings for £19
I’ve spent hours trying to find right leggings and how to get the deal
But still
Could get the offer despite it being advertised still. And a free sports bra , I got nothing for free and didn’t get the offer.
Also every time I collect ladies it directed me to men’s joggers constantly
If I wanted men’s joggers the offer was there
May 1, 2026
Reply from Fabletics UK
Dear Sarah,
Thank you very much for taking the time to share your review and provide us with your honest feedback. We were truly saddened to learn about the frustration you experienced while shopping with us, as it is never our intention to cause our customers any distress.
We strive to ensure that every interaction with our services is smooth and enjoyable, and it is clear we missed the mark in this instance.
Please accept our sincerest apologies for the inconvenience. We would love the opportunity to support you further, so we kindly invite you to reach out to our dedicated support team.
We are standing by to assist you with website navigation and to clarify our promotional terms to ensure you get the most out of your membership.
Best wishes,
Dora
Fabletics Team
Trying to get assistance
Great clothing and offers - the VIP credit membership is fine as long as you remember to skip the month if you don't want anything. The main problem is trying to speak with a human being if you have any issues - I spent over 20 minutes trying to resolve an issue - couldn't even speak to a person when I called on the phone - the bot just kept going round and round in circles!
January 5, 2026
Reply from Fabletics UK
Hi Samantha,
Thank you for your feedback. We're really glad to hear you're enjoying our offers and clothes, and that the VIP membership is working well for you.
On the other hand, we are sorry to hear you had trouble reaching out customer support, that is not the level of service we aim to provide. We completely understand how frustrating that must have been, when you needed a prompt resolution.
Your feedback matters, and we're taking it seriously as we work on improving how quickly and easily you can connect with a human, instead of a bot.
We appreciate your patience, and hope to provide you with u much smoother experience forward.
With care,
Lena
Fabletics Team
Rubbish
Rubbish.
Subscription model is a retail and commercial disgrace. Absolute mission to cancel as well. I emailed them twice, got ignored and was charged for another month.
I paid £60 for 1 VIP credit. The majority of their stock is always sold out. Whatever is left is priced at £20-£30 so I'd have bought a £60 credit to buy £25 Tshirt. Ridiculous.
Clothing is decent quality but very common quality so nothing special and most certainly not worth the Subscription and headache.
It's just a rubbish business.
May 1, 2026
Unprompted review
Reply from Fabletics UK
Dear Mr. S,
Please accept our sincerest apologies for the frustration you experienced while trying to cancel your membership.
We were genuinely saddened to learn about these difficulties, as the experience you described falls short of the attentive and seamless service we strive to provide every one of our members.
While we are glad to hear that you have been pleased with the quality of our gear, we clearly missed the mark in supporting you through this process. We never want our customers to feel pressured or misled, and it is disheartening to know we left you with that impression.
Although we aim to be transparent about our VIP membership benefits and terms during the checkout process, your feedback makes it clear that we have room to improve.
Your satisfaction is our priority, and we are committed to making things right. We would welcome the opportunity to connect and resolve this for you, and we invite you to reach out to us again so we can look into this further.
Kind regards,
Dora
Fabletics team
App issues
Everything i place an order via the app - it always defaults with an error or no billing address- which is incorrect!! Very frustrating
Most time i miss out on items and the customer service is closed/
April 30, 2026
Reply from Fabletics UK
Hi Rebecca,
Thank you for your feedback.
We appreciate you bringing this billing issue to our attention. It's certainly not ideal when errors occur during the ordering process, especially when it leads to missing out on items. We'll forward this to our tech team for further investigation.
In the meantime, please clear cache and cookies from the app, that might help.
You can always reach us on the following channels:
- **Telephone:** 020 36953 831
Available: Monday to Sunday, 9 AM - 6 PM
- **UK Web Chat:** Monday to Sunday, 9 AM - 6 PM
- **WhatsApp:** Monday to Sunday, 9 AM - 6 PM
- **Facebook Messenger:** Monday to Sunday, 9 AM - 6 PM
- **Email:** support@fabletics.co.uk
We genuinely appreciate your understanding and look forward to supporting you.
Warm regards,
Lena
The Fabletics Team
Scam like activity when you try to…
Scam like activity when you try to purchase an item
Always advertising online like 2 pairs of shorts or joggers for just £19 which is all well and good until you get to the checkout and It says once you complete this purchase you will be enrolled into our vip membership which is £60 a month but oh you can cancel at anytime but your support staff are no help and it just causes many people to be scammed every month all because they think this is acceptable
April 29, 2026
Unprompted review
Reply from Fabletics UK
Hello, Jayden:
Thank you for the review. We are truly sorry to hear about your experience. It sounds incredibly frustrating to go from being excited about a great deal to feeling like this.
We never want our customers to feel misled or pressured. The VIP membership is intended to offer long-term value, great benefits and a free membership. We have posted this information in our terms and conditions and before the checkout. We also send an email to inform the member about the VIP membership after placing the purchase. This way we offer help and make everything on the page transparent.
We are so sorry because of this situation and we will take your feedback very seriously. We will improve our web teams to ensure we make everything much clearer and more user-friendly. We want all of our customers to be satisfied with the service, therefore, we strive to resolve every situation and offer help as soon as it happens. We will reach out to you and we invite you to respond.
Best regards,
Alex, Fabletics Team
Reply from Fabletics UK
Thank you for your feedback - we're so glad we could deliver a great experience. We truly appreciate your support and look forward to serving you again!
Reply from Fabletics UK
Thank you for your feedback - we're so glad we could deliver a great experience. We truly appreciate your support and look forward to serving you again!
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