We have used FabulousPhotoGifts for many years. Each Christmas I like to get my mom a personalised jigsaw - mum is over 90 so to have her 'very own' jigsaw makes her present all that bit extra spe... See more
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Review summary
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Reviews shaping this summary
My jigsaw was made from a photograph I had taken of my daughter in an Oxford Street. It was a great shot but the puzzle enhanced it. One of the things I enjoyed as the picture came together was the ch... See more
My puzzle came out looking brilliant! Great service, I would definitely recommend to anyone thinking about doing this. The shipping time was more or less as predicted. I have had no issues whatsoever... See more
The personal service in checking our photo and giving advice, over and beyond what I expected. The efficiency of producing and mailing the jigsaw. The quality and clarity of the finished jigsaw. Will... See more
Company details
Information provided by various external sources
Puzzles custom-made by VenusPuzzle are great for fun … or marketing your business! Unique and fabulous photo gifts!
Contact info
Soblahov 480, 91338, Soblahov, Slovakia
- support@venuspuzzle.com
- fabulousphotogifts.co.uk
4.8
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Lovely personalised puzzle
Such absolutely lovely quick service for a personalised picture puzzle.
Given as a gift and recieved with delight.
Great quality. Very goid service.
November 3, 2025
Great puzzles!
The puzzles look great and we're just what we wanted. Pleased with the quality of them and the speed of service.
October 27, 2025
A brilliant product!
My puzzle came out looking brilliant! Great service, I would definitely recommend to anyone thinking about doing this. The shipping time was more or less as predicted. I have had no issues whatsoever with my order
October 16, 2025
Missing pieces
The parcel arrived quickly and on time, but there were three pieces missing from the puzzle which is really disappointing, especially as it was a gift. Rather than a discount or refund, they only offer to send the remaining puzzle pieces, which is pointless given the puzzle has already been completed by the time you realise pieces are missing.
October 9, 2025
Unprompted review
Reply from FabulousPhotoGifts
Hello,
We’re truly sorry to hear that your puzzle was missing a few pieces — we completely understand how disappointing that can be, especially when it was meant as a gift.
Every puzzle is produced and packed individually, and although our quality checks are very strict, a rare mistake can occasionally happen. We’ve already reached out to you directly to offer a suitable solution, including the option of receiving the missing pieces or a replacement puzzle, and a gesture of goodwill for the inconvenience.
We hope we can make things right and ensure you’re happy with your experience.
~
Kind regards
VenusPuzzle
Feel ripped off as paid extra to get…
Feel ripped off as paid extra to get delivery in time for a gift - this didn’t happen and I was not refunded
October 17, 2025
Reply from FabulousPhotoGifts
Dear Suzanne,
We’re very sorry to hear about your experience and truly understand how disappointing a delayed delivery can be — especially when express shipping has been selected.
As soon as we learned that the initial parcel was being returned due to an address issue, we immediately produced a new puzzle and sent it out again with express shipping completely free of charge. We have since also refunded your express delivery fee as a gesture of goodwill.
We have also reached out to you directly via email to offer you further support.
~
Warm regards
VenusPuzzle
Great service
Good choice of jigsaws, easy website, great delivery service. Would definitely recommend.
September 2, 2025
Our niece loves jigsaws and loves our…
Our niece loves jigsaws and loves our dog - so birthday present was a complete hit! Really easy to create the jigsaw - and you can personalise the box with a name and colour of your choice! We would definitely use again.
August 8, 2025
Nicely produced puzzle in attractive…
Nicely produced puzzle in attractive box. Very quick turnaround
July 2, 2025
Very easy to upload photo for…
Very easy to upload photo for personalized jigsaw.
Great quality, very well packaged.
Will definitely use again.
July 2, 2025
Easy to order
Easy to order , sending you the photo to have it made to being able to design the box and colour of it was brilliant
Wonce received product overbthe moon with it beautiful presentation of the picture unfortunately was a gift so hadn't opened it check the pieces wait to here about it from the person it was gifted to
June 15, 2025
exellent product +++++++++++++++++
June 10, 2025
Delivered to the wrong address.
Delivered to the wrong address.
Live chat was basically rubbish asking the same question
June 8, 2025
Reply from FabulousPhotoGifts
Hi there,
We're very sorry for the inconvenience and frustration you've experienced. We’ve also reached out to you via email to gather more information and to find a suitable solution, as we truly don’t want you to be disappointed. Your satisfaction is important to us, and we're committed to making this right. Thank you for bringing this to our attention.
Venus Puzzle
It was a 80th birthday present for my…
It was a 80th birthday present for my mother she loves it
May 23, 2025
Fast service. Great creator tools.
Great easy to use editing tools on the website to make creating a photo collage easy.
April 28, 2025
Simple website to create a jigsaw for…
Simple website to create a jigsaw for family and friends. Would recommend and will use again for birthdays and Christmas. Faster service and delivery then imagined before my first order was placed. Kept me updated through to delivery.
April 29, 2025
Arrived promptly and recipients seemed…
Arrived promptly and recipients seemed very pleased.
April 28, 2025
It was the perfect gift
It was the perfect gift, and personalised perfectly, where you could upload a personal photo for a puzzle! The product was an overall perfect, 100%!!
April 12, 2025
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