Excellent service First order was damaged in transit but replacement was sent quickly and free of charge and more importantly without damage. An excellent company. Would definitely use them again.... See more
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Excellent customer service. Evri delivered to the wrong address however Facegift replaced as soon as I contacted them. Lovely quaality mugs for my grandsons with pictures of their puppy onthem
My son loved his cup, thank you. Customer service was excellent, the first cup arrived broken but I was sent out a replacement for it immediately. I would 100% recommend this company 😊
Great product. The mug arrived with a broken handle and a replacement one was sent out promptly which I have now received intact! The complaint was dealt with very quickly with excellent customer serv... See more
Company details
Written by the company
Welcome to Face Gift, a proudly UK-based company, based in the heart of Huddersfield. Recognised for its authentic and unique products, Face Gift is the ideal platform for those seeking personalised gifts that bear meaningful value and create lasting impressions. Established on the grounds of love for individuality and uniqueness, Face Gift has built its brand in offering wonderfully personalised items. Each of our unique gift options is enhanced by photo personalisation—a thoughtful touch that brings joy and nostalgic memories, instantly making the gift more personal and memorable. Our diverse range of items includes mugs, cushions, prints, keyrings, and so much more. The hidden charm of our gifts is that they are designed and produced entirely in the UK, from the first design sketch to the final product, ensuring that you are buying homegrown and quality-ensured products. At Face Gift, our commitment is not only to provide unique gifts but also to deliver an unparalleled shopping experience. That starts with a user-friendly online interface, secure payment methods, and ends with fast, safe, and efficient delivery services. Our corporate mission surpasses mere transactions. We aim to be a part of your special moments, to help you encapsulate beautiful memories within our products, and to bring smiles when your loved ones open the gifts customised by you — and for you — at Face Gift. Face Gift prides itself on ensuring customer satisfaction and is always here to aid you in finding the perfect personalised gift. We invite you to experience Face Gift and to discover the joy of personalised gift giving! Be assured, when you choose Face Gift, you are choosing a deluxe service with high-quality products designed to delight every time. Thank you for your interest in Face Gift - where your photos mould into memories, and the gifts you choose become keepsakes treasured forever!
Contact info
1-75 Shelton Street, WC2H 9JQ, London, United Kingdom
- trustpilot@facegift.co.uk
- facegift.co.uk
4.6
Excellent
231 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 24 hours
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Reply from Facegift
Thank you so much Jane
Not all your fault but not happy with…
Not all your fault but not happy with end product. Photo looks awful
June 5, 2023
Reply from Facegift
Hi Karen, thank you for your feedback. Due to your comment and others similar we have decided to discontinue this product until we can improve quality. Apologies for your bad experience.
Jamed
Excellent product
Excellent product, quick delivery, well packaged. Kept informed about status of purchase 👍🏻
May 30, 2023
Reply from Facegift
Thank you Lynn for your business
Disappointing
I ordered the socks as a gift 3 weeks ago, not received them and because I do t have the order number I cannot retrieve my order
April 28, 2023
Reply from Facegift
Hi please get in touch with us about your order via Facebook or Instagram and we can look into this for you.
Thanks
James
Not keen on the material but guess that…
Not keen on the material but guess that was best for photos? Expensive but a novelty buy so one off not to be repeated
May 1, 2023
Reply from Facegift
Thank you for your feedback. We have now discontinued this specific sock and concentrate on other personalised gifts.
Reply from Facegift
Hi Julie. Apologies for your bad experience with our product we have decided to discontinue our socks until we can improve the quality.
Thanks
James
Novelty idea that looks fabulous for…
Novelty idea that looks fabulous for the person that has everything.
May 3, 2023
Reply from Facegift
Thank you for your kind review!
Reply from Facegift
Thank you Fiona
Disappointed!
I was quite disappointed with the quality of the goods. These socks were bought as a gift, I was also disappointed at the way they were presented, I agree that packaging should be minimal however there wasn't any packaging at all, all looked very low quality and let's face it they aren't the cheapest.
April 27, 2023
Reply from Facegift
We have now discontinued this product so thank you for your valued feedback
Ordering was easy and print was really…
Ordering was easy and print was really good however fabric is not what I expected so needs to stetch quite a lot when worn which spoils the picture.
Delivery was quick though 😊
April 25, 2023
Reply from Facegift
Thank you Karen
Poor quality product
April 25, 2023
Reply from Facegift
We have now decided to discontinue the product due to comments similar to yours. Apologies for
Your bad experience
Reply from Facegift
We appreciate your honest feedback and have now decided to discontinue our socks
Personalised dog socks 🧦
Super fast service could be a better quality sock but can’t fault the personalisation!
April 21, 2023
Reply from Facegift
Thank you for the feedback
The socks looked great but the material…
The socks looked great but the material they are made from is awful. I ordered size 11 for my husband but they wouldn't even fit me and I am a size 6
April 3, 2023
Reply from Facegift
Totally agree with your comments and we have decided to discontinue these for now until we can improve the quality
Wasn’t overly keen on the material used…
Wasn’t overly keen on the material used for the socks; it’s not a great sock material unfortunately.
April 3, 2023
Reply from Facegift
We have now discontinued this product so we appreciate your feedback and apologise for the quality
Fantastic product and so personal
Fantastic product and so personal. Better than I was expecting. I’m sure the recipient will love them
March 31, 2023
Reply from Facegift
Awesome to hear Wendy. Thank you!
Great pair of socks and picture of our…
Great pair of socks and picture of our dog is perfect
April 2, 2023
Reply from Facegift
Thank you Gill
Super fast delivery but very expensive
Super fast delivery but very expensive. Good fun as a quirky gift.
March 28, 2023
Reply from Facegift
Thank you for your feedback
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