Excellent service First order was damaged in transit but replacement was sent quickly and free of charge and more importantly without damage. An excellent company. Would definitely use them again.... See more
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Excellent customer service. Evri delivered to the wrong address however Facegift replaced as soon as I contacted them. Lovely quaality mugs for my grandsons with pictures of their puppy onthem
My son loved his cup, thank you. Customer service was excellent, the first cup arrived broken but I was sent out a replacement for it immediately. I would 100% recommend this company 😊
Great product. The mug arrived with a broken handle and a replacement one was sent out promptly which I have now received intact! The complaint was dealt with very quickly with excellent customer serv... See more
Company details
Written by the company
Welcome to Face Gift, a proudly UK-based company, based in the heart of Huddersfield. Recognised for its authentic and unique products, Face Gift is the ideal platform for those seeking personalised gifts that bear meaningful value and create lasting impressions. Established on the grounds of love for individuality and uniqueness, Face Gift has built its brand in offering wonderfully personalised items. Each of our unique gift options is enhanced by photo personalisation—a thoughtful touch that brings joy and nostalgic memories, instantly making the gift more personal and memorable. Our diverse range of items includes mugs, cushions, prints, keyrings, and so much more. The hidden charm of our gifts is that they are designed and produced entirely in the UK, from the first design sketch to the final product, ensuring that you are buying homegrown and quality-ensured products. At Face Gift, our commitment is not only to provide unique gifts but also to deliver an unparalleled shopping experience. That starts with a user-friendly online interface, secure payment methods, and ends with fast, safe, and efficient delivery services. Our corporate mission surpasses mere transactions. We aim to be a part of your special moments, to help you encapsulate beautiful memories within our products, and to bring smiles when your loved ones open the gifts customised by you — and for you — at Face Gift. Face Gift prides itself on ensuring customer satisfaction and is always here to aid you in finding the perfect personalised gift. We invite you to experience Face Gift and to discover the joy of personalised gift giving! Be assured, when you choose Face Gift, you are choosing a deluxe service with high-quality products designed to delight every time. Thank you for your interest in Face Gift - where your photos mould into memories, and the gifts you choose become keepsakes treasured forever!
Contact info
1-75 Shelton Street, WC2H 9JQ, London, United Kingdom
- trustpilot@facegift.co.uk
- facegift.co.uk
4.6
Excellent
231 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 24 hours
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I found the team very helpful and fast…
I found the team very helpful and fast when answering my questions. Love my two cushions for my grandsons.
August 14, 2023
Reply from Facegift
Thank you Karen!
Highly recommend this company
Would highly recommend. I purchased the personalised cushion for my grand daughter’s nursery and it came exactly as advertised and the quality on this product is amazing! Definitely worth the money! And packaged very well so no damage came to it during delivery.
My daughter fell in love with it straight away and put straight in the nursery for the little one
August 9, 2023
Reply from Facegift
Thank you Debbie
I order an initial cushion for my…
I order an initial cushion for my grandsons nursery.
It arrived in good time and well packaged and it was beautiful.
Thank you
August 6, 2023
Reply from Facegift
Thank you Julie really appreciate it!
Reply from Facegift
Thank you Agnes
I bought the personalised cushion
I bought the personalised cushion. It came promptly and looked exactly as I expected. Very pleased with it.
August 1, 2023
Reply from Facegift
Thank you so much Lynne
Excellent.
So pleased with my purchase. Very good quality and just as described. Delivered really quickly. Excellent.
July 31, 2023
Reply from Facegift
Thank you Sue!
Beautiful.
I have bought 2 of their cushions as gifts for young children. They are absolutely lovely. I will certainly buy again. ❤️
July 30, 2023
Reply from Facegift
Thank you Carole we really value your custom!
I bought a cushion for my new…
I bought a cushion for my new granddaughters nursery. It arrived quickly and was just as I hoped. It was well made and beautiful, and I would definitely recommend it. 😃
July 27, 2023
Reply from Facegift
Thank you Susan for taking the time to review us 🥰
Personalised baby cushion was lovely
Personalised baby cushion was lovely
Delivery was ver quick
July 23, 2023
Reply from Facegift
Thank you Barry it means a lot!
Fantastic delivery service
Fantastic delivery service. Ordered 1 day prior and received on time that wasn't expected.
July 19, 2023
Reply from Facegift
Thank you Natalie for taking the time
To review us
Amazing cushion
Amazing cushion . Beautiful and will be ordering more from them . Delivery was quick .. highly recommend
July 24, 2023
Unprompted review
Reply from Facegift
Thank you so much for your kind review Caroline
Excellent service exactly as advertised…
Excellent service exactly as advertised and good packaging and delivery time
July 13, 2023
Reply from Facegift
Thank you Carole
Reply from Facegift
Thank you so much Sharon
Reply from Facegift
Thank you Claire for your kind review
Reply from Facegift
Thank you so much
Disappointed
Disappointed. The socks weren’t black they were a navy blue, and the stretch once on your feet distorts the image more than you’d think and because the inner lining is white it really shows through. For the price I was unsatisfied with what I got.
Great idea. But I think the quality of the actual sock material could be better.
June 14, 2023
Reply from Facegift
Thank you for your feedback and will take this on board
As lovely as the socks were
As lovely as the socks were, they said they'd fit a foot size 6-11 but my husband is a size 10 & he couldn't get his foot in them, they did however my son who's a size 2! These sizes REALLY need improving as i wasnt impressed especially as they were not cheap either!!!
June 6, 2023
Reply from Facegift
Hi Emma, we appreciate your review. Due to other similar reviews like yours we have decided to discontinue our sock range. Thank you for your valued feedback.
James
Very expensive for the quality
Very expensive for the quality I am disappointed to be honest wouldn’t recommend or use again
June 7, 2023
Reply from Facegift
Hi Karen thank you for your review. Due to other similar reviews like yours we have decided to discontinue our sock products until we can find a better supplier. We appreciate your honest feedback.
James
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