Excellent service First order was damaged in transit but replacement was sent quickly and free of charge and more importantly without damage. An excellent company. Would definitely use them again.... See more
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Review summary
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Excellent customer service. Evri delivered to the wrong address however Facegift replaced as soon as I contacted them. Lovely quaality mugs for my grandsons with pictures of their puppy onthem
My son loved his cup, thank you. Customer service was excellent, the first cup arrived broken but I was sent out a replacement for it immediately. I would 100% recommend this company 😊
Great product. The mug arrived with a broken handle and a replacement one was sent out promptly which I have now received intact! The complaint was dealt with very quickly with excellent customer serv... See more
Company details
Written by the company
Welcome to Face Gift, a proudly UK-based company, based in the heart of Huddersfield. Recognised for its authentic and unique products, Face Gift is the ideal platform for those seeking personalised gifts that bear meaningful value and create lasting impressions. Established on the grounds of love for individuality and uniqueness, Face Gift has built its brand in offering wonderfully personalised items. Each of our unique gift options is enhanced by photo personalisation—a thoughtful touch that brings joy and nostalgic memories, instantly making the gift more personal and memorable. Our diverse range of items includes mugs, cushions, prints, keyrings, and so much more. The hidden charm of our gifts is that they are designed and produced entirely in the UK, from the first design sketch to the final product, ensuring that you are buying homegrown and quality-ensured products. At Face Gift, our commitment is not only to provide unique gifts but also to deliver an unparalleled shopping experience. That starts with a user-friendly online interface, secure payment methods, and ends with fast, safe, and efficient delivery services. Our corporate mission surpasses mere transactions. We aim to be a part of your special moments, to help you encapsulate beautiful memories within our products, and to bring smiles when your loved ones open the gifts customised by you — and for you — at Face Gift. Face Gift prides itself on ensuring customer satisfaction and is always here to aid you in finding the perfect personalised gift. We invite you to experience Face Gift and to discover the joy of personalised gift giving! Be assured, when you choose Face Gift, you are choosing a deluxe service with high-quality products designed to delight every time. Thank you for your interest in Face Gift - where your photos mould into memories, and the gifts you choose become keepsakes treasured forever!
Contact info
1-75 Shelton Street, WC2H 9JQ, London, United Kingdom
- trustpilot@facegift.co.uk
- facegift.co.uk
4.6
Excellent
231 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 24 hours
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Quick efficient service I would order…
Quick efficient service I would order again from them
November 30, 2023
Reply from Facegift
Thank you much appreciated
Superb gifts
Fabulous gift of excellent quality. Suede cushion personalised. Will definitely use this company again
November 10, 2023
Reply from Facegift
Thank you this review means a lot to us 🥰
Very pleased with my very special cat…
Very pleased with my very special cat mug! Great idea. Delivery all fine.
October 31, 2023
Reply from Facegift
Great to hear! Thank you for leaving your review!
Original mug was a little dark but…
Original mug was a little dark but company have replaced it and this one is lovely. Nice gift for my daughter.
November 1, 2023
Unprompted review
Reply from Facegift
Thank you for your review 🥰
Great service
Great service
Mug came very quickly and is perfect gift for my sister for Christmas
October 25, 2023
Reply from Facegift
Thank you for your kind review. Many thanks, James
Absolutely delighted with my purchases
October 17, 2023
Reply from Facegift
Thank you for your review it means a lot to us!
Love this idea
Love this idea of your own pets picture on things. Came very quickly too
October 19, 2023
Reply from Facegift
Thank you for your kind review we really appreciate it
Mug with dogs face
The mug had the dogs face printed on it - very clear good quality picture
October 17, 2023
Reply from Facegift
Thank you for your review!
Reply from Facegift
Thank you for your kind review!
Gorgeous name cushion exactly as…
Gorgeous names cushion exactly as ordered. Lovely colours and soft full cushion.
September 28, 2023
Reply from Facegift
Thank you so much for your kind review
The cushion itself is lovely but…..
The cushion itself is lovely, but the 1st letter of the name has been printed through the large J. Where was quality control? The name has not been placed correctly on the cushion. I want to return the cushion but I cannot find anything information on how to return. Most dissatisfied.
October 10, 2023
Unprompted review
Reply from Facegift
Hi Karen, we have not had any contact from you prior to this review being left so we had no opportunity to fix this for you.
Before adding to cart and in the cart we show a preview of exactly how the design will look when it is printed. This is the proof which you would have approved. Please contact us via Facebook with your order number and we can make sure this isn’t a printing error. We save the preview images that are shown before payment so we can check if the design was approved like this.
Thanks
James
Reply from Facegift
Thank you so much!
Beautiful cushion very happy with it
Beautiful cushion very happy with it
Thank you
September 21, 2023
Reply from Facegift
Thank you so much for your review
Reply from Facegift
Thank you for reviewing us
Reply from Facegift
Thank you for your kind review!
Reply from Facegift
Really appreciate you kind words Natalie! Thank you for taking the time to review us
Christmas present
Very easy to order , able to see what the cushion looked like before ordering , delivery on time , love the cushion once arrived , the material lovely the pattern matches my grand daughter bedroom , ideal Christmas present as she only 4 weeks old
August 29, 2023
Reply from Facegift
Thank you so much for your review
Reply from Facegift
Thank you for your review
Fabulous unique gift
When I ordered I did not receive a confirmation email so was a bit worried but the cushion turned up within days. It’s beautiful very well made and so easy to personalise, I love it!
August 14, 2023
Reply from Facegift
Thank you Carol
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