The product deivered reflects accurately what is on the web-site. I like the products which I purchased, however as a 40 year plus purchaser of Facconable products there has been a definite decline in... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good quality gear, partic jeans & trousers. Cant fault their products. Importing into UK takes its time, no great surprise tho. Overall, v good.
Company replied
I normally shop shoes at Jack Erwin (6 pairs a year). However as of late their sizing is off and their customer service is even worse ! So after getting let down by a pair of espadrille I came across... See more
Company replied
1. The quality of the shirt material, and it's manufacture. 2.The speed of delivery, and being updated about each stage was exceptional. 3. I think the Staff at Facconable must be quite exceptiona... See more
Company replied
Company details
About Façonnable
Written by the company
Façonnable is a high-end men's and women's clothing brand founded in Nice, France by Jean Goldberg in 1950. From its old roots as a family tailoring shop, Façonnable has embodied the art of tailoring and skilled workmanship over decades. The expertise lies in the tradition of taking pleasure in wearing beautiful, high-quality clothing, which will always remain the sign of modern chic.
Contact info
Route de Canta Galet 107, 06200, Nice, France
- faconnable.com
4.1
Great
7K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Façonnable
Dear João,
We are pleased to know that your recent experience at Façonnable met your expectations.
You motivate us to keep evolving.
We wish you a wonderful weekend ahead,
Façonnable Ambassadors Team
The quality of the clothing is better…
The quality of the clothing is better than I expected for the price. Everything feels well-made. Shipping was quick. I'm definitely satisfied.
April 16, 2026
Unprompted review
Reply from Façonnable
Dear Javier,
We appreciate your comments and feedback regarding our products and services.
It is great to hear that you find the clothing worth the price and that the quality lives up to the standard we set!
Follow us on social media and keep up to date with our latest news and collections!
Yours truly,
Façonnable Ambassadors Team
Reply from Façonnable
Dear Said,
We appreciate your comments and feedback regarding our products and services.
Follow us on social media and keep up to date with our latest news and collections!
Yours truly,
Façonnable Ambassadors Team
Reply from Façonnable
Dear Cynthia,
We appreciate your comments and feedback regarding our products and services.
Follow us on social media and keep up to date with our latest news and collections!
Yours truly,
Façonnable Ambassadors Team
Very disappointed with Faconnable
Very disappointed with Faconnable, after being a client for many years, I have tried to return my purchase (£134) without being able to obtain a return label, then I have contacted Faconnable Client Assistance many times through emails and telephone until they stopped responding on 9 March. My purchase was on 23/02/26. My last email was requesting my money back, and no answer...........
February 25, 2026
Unprompted review
Reply from Façonnable
Hello Anailia,
Thank you for your feedback on our service.
Please accept our sincere apologies for the situation. Our goal is to provide the best shopping experience possible.
Do you have the order number?
We will contact you as soon as possible to resolve the issue.
Thank you for your understanding.
Kind Regards,
Façonnable team
Perfect in all ways
Perfect in all ways, fast delivery of a wonderful garment. So pleased!
November 15, 2025
Reply from Façonnable
Dear Marie,
Thank you for your comment.
We are pleased to know that the overall experience at Façonnable meets your expectations.
We wish you a wonderful day.
Façonnable Ambassadors Team 🧭
Reply from Façonnable
Dear Nico,
Thank you for sharing this with us! We are happy to hear this amazing feedback.
For us, the happiness of our valued customers is our top priority, and we will keep working on satisfying our community.
Regards,
Façonnable Ambassadors Team 🧭
Good quality gear
Good quality gear, partic jeans & trousers. Cant fault their products.
Importing into UK takes its time, no great surprise tho.
Overall, v good.
January 16, 2026
Reply from Façonnable
Hello Trevor,
We greatly appreciate your feedback regarding the quality of our gear, especially the jeans and trousers. It’s wonderful to hear that you are satisfied with our products.
Best regards,
The Façonnable Ambassadors Team 🛞
I cannot get the company to respond
I cannot get the company to respond to my email regarding a return request of a piece of Faconnable clothing I was gifted. And they don't have another mechanism for contacting them.
January 14, 2026
Unprompted review
Reply from Façonnable
Dear Chris,
Thank you for your feedback.
Please accept our most sincere apologies, as we aim to offer the best shopping experience possible.
We will be contacting you separately to resolve the issue.
Thanks for your understanding.
Sincerely,
Façonnable Ambassadors Team 🧭
Reply from Façonnable
Dear Mr. Carson,
We appreciate your comments and feedback regarding our products and your overall experience.
We strive for customer satisfaction and we are pleased to receive such a fantastic review.
Façonnable Ambassadors Team 🧭
Until recently, I was very satisfied with the service
However, I was deeply disappointed when, after experiencing issues with the website (it wouldn't accept payments), I emailed to report the problem and only received an automatic reply with no explanation. As a result, I lost the opportunity to purchase the desired item, as it sold out shortly afterwards. Moreover, despite following up on the issue, I received no response whatsoever—not even an apology—which I certainly wasn't expecting from a premium brand like Façonnable.
January 13, 2026
Reply from Façonnable
Dear Francisco,
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback and understand how important it is for our customers to have a seamless shopping experience.
We are truly sorry to hear about the technical issues you encountered on our website, particularly regarding the payment process. It’s understandably frustrating to miss out on purchasing an item you wanted, especially after you took the initiative to report the problem to us. We sincerely apologize for the lack of follow-up after your initial contact, as this is not the level of service we strive to provide.
Please accept our heartfelt apologies for the absence of a personalized response and for not meeting the high standards of service you rightly expect from Façonnable. Your experience is not reflective of our commitment to customer satisfaction, and we are taking your feedback seriously. We have shared your concerns with the relevant teams to ensure that we address these issues and prevent similar occurrences in the future.
We appreciate you bringing this matter to our attention and regret the disappointment it caused. If you have any additional questions, concerns, or needs, please do not hesitate to reach out. We are here to assist you.
Kind regards,
Façonnable Ambassadors Team 🧭
Good sales services and pront reply
January 13, 2026
Reply from Façonnable
Dear Raul,
Thank you so much for the review. We love hearing your feedback and having you as a valuable member of our Façonnable community.
We wish you a wonderful day.
Sincerely,
Façonnable Ambassadors Team 🧭
bought a wrong size
bought a wrong size, terrible customer service. Could not get anybody on the phone and it took more than six emails weeks later to get a response from your customer service. They sent a return label but no customs instructions package got stuck in customs held by USA. Had to contact them and fill out additional paperwork to release package back to Spain. Still dealing w return. TERRIBLE!!!!!
December 24, 2025
Reply from Façonnable
Dear Bruno
Thank you for your feedback.
Please accept our most sincere apologies, as we aim to offer the best shopping experience possible.
We will be contacting you separately to resolve the issue.
Thanks for your understanding.
Sincerely,
Façonnable Ambassadors Team 🧭
Excellent selection and service
Excellent selection and service. Clear descriptions and fast delivery
January 13, 2026
Reply from Façonnable
Dear Arnie,
Thank you so much for your kind words!
We’re absolutely delighted to hear that you enjoyed our selection, found our product descriptions clear, and appreciated the fast delivery. Your positive feedback truly means a lot to our team and serves as a great motivation for us to continue providing the best service possible.
We genuinely look forward to serving you again soon! If you have any additional questions, concerns, or needs, please don’t hesitate to reach out.
Façonnable Ambassadors Team 🧭
Delivery was not professional.
January 6, 2026
Reply from Façonnable
Dear Wim,
Thank you for your feedback.
Please accept our most sincere apologies, as we aim to offer the best shopping experience possible.
We will be passing these comments onto the relevant team for review.
We are grateful for your understanding and for taking the time to leave us your thoughts.
Warm regards,
The Façonnable Ambassadors Team
Not sure what happened to Faconnable
Not sure what happened to Faconnable, but my experience since December has been horrible.
Online orders would not go through, finally
It went through this morning I received an email
The order was canceled.
January 13, 2026
Reply from Façonnable
Dear Siran,
Thank you for your feedback.
Please accept our most sincere apologies, as we aim to offer the best shopping experience possible.
We will be passing these comments onto the relevant team for review.
We are grateful for your understanding and for taking the time to leave us your thoughts.
Warm regards,
The Façonnable Ambassadors Team
Reply from Façonnable
Dear Mr.Gebba,
We appreciate your comments and feedback regarding our products and services.
We are glad to know that you like your order.
Follow us on social media and keep up to date with our latest news and collections!
Yours truly,
Façonnable Ambassadors Team
Reply from Façonnable
Dear Samir,
Thank you for your feedback. It is great to hear this.
We strive to offer the best possible experience to our customers and we are happy to see that yours was a lovely one.
Regards,
Façonnable Ambassadors Team 🧭
Very good
Very good. I love the brand, been a customer for 15 years. The move to ship UPS was a huge improvement.
December 18, 2025
Reply from Façonnable
Dear Mr Argyle,
We appreciate your comments and feedback regarding our products and your overall experience. We strive for customer satisfaction, and we are pleased to receive such a fantastic review.
Warm regards,
Façonnable Ambassadors Team 🧭
Reply from Façonnable
Dear Mr. Rosen,
Thank you for sharing this with us! We are happy to hear this amazing feedback.
For us, the happiness of our valued customers is our top priority and we will keep working on satisfying our community.
Regards,
Façonnable Ambassadors Team 🧭
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.