Factor Meals Canada Reviews 4,016

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,308 reviews, reviewers had a great experience with this company. Customers consistently praise the quality of the products, finding the meals delicious, fresh, and convenient for their busy lifestyles. Many appreciate the variety and flexibility in meal choices, with satisfying portions that help them stay on track with nutrition goals. The ease of preparation, often just a few minutes in the microwave, is a significant benefit for people looking for quick and healthy options. However, some customers also noted inconsistencies with delivery services, including delayed orders or packages left in unsuitable locations. There were also concerns about the pricing, with some finding the meals too expensive without discounts, and others mentioning high delivery fees. A few other people also felt that some meals were bland or had inconsistent portion sizes, and expressed disappointment with the limited variety of certain meal types.

What people talk about most

Product

Users describe positive interactions with the product, frequently praising the delicious taste and... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the delicious taste, fresh... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising its reliability and... See more

Price

Customers consistently note ambiguous experiences with price, with some reviewers finding meals to be a... See more

Order

People report ambiguous experiences with order, with some customers praising the ease of ordering and the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I find the meals are more affordable overall than nearly every other meal service I looked into, and the food is really good! Any minor issues that have come up were resolved quickly and easily by sta... See more

Company replied

Rated 4 out of 5 stars

I really love the convenience of factor and the meals are generally great. I'd like more protein lower calorie options though, but no complaints. There is some inconsistency in portion size, but I can... See more

Company replied

Rated 4 out of 5 stars

The ease of having meal prep taken care of so that during a days work cycle, I don't have to worry about what's for lunch or dinner makes it worth while. Calorie reduced meal plans help me stay on... See more

Company replied

Rated 4 out of 5 stars

The consistent quality, good portion size, and good variety and flexibility are among the top reasons I like factor. I order them for my parents who are seniors and the meals are a great way to help... See more

Company replied


Company details

  1. Meal Delivery

Written by the company

Healthy Eating, Made Easy. Fresh, Ready-Made Meals Delivered to Your Doorstep! Factor takes the stress out of healthy living. We provide fresh, ready-prepared meals that support even the busiest of lifestyles! We shop, prep, cook, and deliver to your door for you so you can experience the benefits of clean eating without the hassle. When you are fit, you look great, feel amazing and have the energy and focus you need. As an added bonus, our team of dietitians is always available for extra accountability to help you crush your goals with our nutrition coaching programs!


Contact info

3.8

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

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Rated 4 out of 5 stars

I THINK FACTOR IS A HEALTHY CHOICE

FACTOR ALWYS HAS A PROTEIN, AND VEGETABLE. I THINK FACTOR IS HEALTHY, AND SO FAR I AM ENJOYING IT.

May 10, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're happy to hear that you are enjoying our meals and finding them healthy with protein and vegetables. Thank you for your feedback!

Rated 4 out of 5 stars

Wide selection and fresh creations make…

Wide selection and fresh creations make it fun to select your weekly delivery. Some styles of entrees are better than others, and I definitely have favourites that I order repeatedly. The website is super easy to navigate and regulate your deliveries if you’re away from home.

May 11, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We appreciate your feedback! It's great to know you enjoy the variety and ease of managing deliveries. We're happy you have favourite meals you reorder!

Rated 4 out of 5 stars

My first order was very tasty & filling

My first order was very tasty and I was surprised how filling they were. Had an issue with my second delivery but customer service assisted, I was able to skip a month, while I will be away. Very easy to work with.

April 27, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're happy to hear that your first order was tasty and filling! We appreciate your feedback and are glad customer service was able to assist you with your delivery issue and look forward to delivering to you again soon!

Rated 5 out of 5 stars

I love the meals so far very healthy…

I love the meals so far very healthy and delicious. My only concern at this point is the large heavy box container they come in at 78 it is almost impossible to get in the door.
Unfortunately this may be the only reason I will have to discontinue my delivery service.

May 9, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We are glad to hear that you have been enjoying Factor meals!

Rated 3 out of 5 stars

Great meals - Poor customer service

Great meals. Professional packaging. Came with ice packs in it.

Update: Friend referrals are not working.

My friends never received the referral emails. When I called Factor Meals Canada, I was told my friend should create an account and then the coupon could be applied. However, after he created an account and called Factor Meals, he was told the coupon could not be applied and was advised to order the first box at almost 5 times the referral price.

He was willing to look into it, but he is no longer interested and plans to deactivate his account. Most likely, I will do the same.

Sorry, Factor Meals Canada, but before offering friend referrals, you need to fix your website, your IT process, and better train your customer service representatives.

May 6, 2026
Unprompted review
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Reply from Factor Meals Canada

We're so happy to hear this! Thanks for sharing your Factor experience!

Rated 4 out of 5 stars

I like not having to cook

I like not having to cook. The meals are delicious. However, a little too expensive for me.

May 7, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We appreciate your feedback and we'll make sure to pass it along to our culinary team for their review.

Rated 5 out of 5 stars

Convenience

Convenience, taste, quality! Though it can be a bit expensive if we remove the promos and offers.

May 8, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We appreciate your feedback and we'll make sure to pass it along to our culinary team for their review.

Rated 5 out of 5 stars

The food is delicious

The food is delicious

May 8, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're here to take the stress out of cooking! So happy you're loving Factor!

Rated 3 out of 5 stars

Not bad

My opinion This is the rating that suitable.

May 1, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for sharing your Factor experience!

Rated 5 out of 5 stars

Works perfectly w a busy training/work life

Good variety. Easy to schedule and reliable delivery. I follow an intense training regimen and Factor is pivotal in saving time while ensuring my nutrition bases are covered! Options are also delicious!

May 7, 2026
Unprompted review
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Reply from Factor Meals Canada

We love to hear this! So happy you are enjoying the Factor experience!

Rated 3 out of 5 stars

vegetables are not good

Meats and pastas very good however the vegetables are not good

April 27, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We appreciate your feedback and we'll make sure to pass it along to our Culinary team for their review.

Rated 4 out of 5 stars

Great Alternative for Single People

The food is delicious and I'm getting a lot more protein my diet, which I really appreciate. I also like that I can reach a live customer service agent, who resolved my billing issues quickly and easily. I also appreciate that they deliver to Muskoka.

May 7, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're so happy to hear this! Thanks for sharing your Factor experience!

Rated 5 out of 5 stars

Factor meals are so yummy and full of…

Factor meals are so yummy and full of flavour. The portions are generous. I've used some other food delivery services and feel like their portions are too small. Love the variety of choices, but I would like to see more Keto options. Great option for busy families.

May 7, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're here to take the stress out of cooking! So happy you're loving Factor!

Rated 4 out of 5 stars

The food is delicious the portions are generous

The food is delicious the portions are generous there is a good selection to choose from,and some new recipes almost every week.
But after the discount it gets a little bit expensive...But I love my dinner so easy , I'm getting last..lol

May 6, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We are glad to hear that you have been enjoying Factor meals! Our pricing reflects our focus on high quality ingredients and the convenience of having them delivered straight to your door!

Rated 3 out of 5 stars

good not great

good not great.

Having to constantly skip a meal delivery week after week is both frustrating and a poor user experience. Its just another thing to worry about each week. I’m sure it works for some, but personally I prefer ordering one box a month, that’s it, nothing more. I don’t have time to wait all day for a food delivery every weekend. Having a one box per month option would vastly improve my outlook on this company, until then this service offers a lot of friction.

On the plus side Factor does have decent meals. I order meals for my lunches at work and they are great for that.

So not all bad but the service needs work.

May 6, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We are glad to hear that you have been enjoying Factor meals!

Please note, we do have option to change delivery intervals.Since we don’t have enough information here to locate your account, our team is reaching out privately to gather more details.

Rated 5 out of 5 stars

I look forward to getting my meals

I look forward to getting my meals, their quick which it great for me, if you need a healthy meal fast…
I would recommend Factor Meals Canada, you won’t be disappointed… you have nothing to lose…
Dennis….

May 6, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're so happy to hear this! Thanks for sharing your Factor experience!

Rated 4 out of 5 stars

Great meals but costly

For taste & portions I would give 5 stars but for cost, I’d give 3 stars. So I went with the middle with 4 stars.
The portions are perfect and the meals very tasty. My goal is to lose weight & increase my protein intake.
I’m disappointed with the lack of fish & seafood options. I feel like there were more options in the first week. If the seafood options remain as is, I may consider cancelling.
The first week was reasonably priced but each week after is quite expensive and I don’t understand your discount options. Looks like the only way to get discounts is to get friends to sign up. I can tell you that for sure my friends would not want to spend this kind of money on the meals. I’m also not sure how long I will continue with this at these prices.

May 6, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We are glad to hear that you have been enjoying Factor meals! Our pricing reflects our focus on high quality ingredients and the convenience of having them delivered straight to your door! Your feedback will be shared with our team as we work to improve our service.

Rated 3 out of 5 stars

A mixed review

Definitely affordable when you first join and have discounts, but ongoing it is very expensive. I wish there were more promotions for loyal customers. The spicy meals are the most flavourful but most of the other meals are very bland and you have to add seasonings/hot pepper. It’s a lot of trial and error trying to figure out what you like. The keto meals aren’t too bad

May 6, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! Your feedback will be shared with our team as we work to improve our service.

Rated 4 out of 5 stars

I would like to be able to access my…

I would like to be able to access my account.
Can't find your web site. Need to make some changes immediatly.

May 4, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We also have Factor App which you can download via Google Store or App Store on your phone. You can click here for the website- https://www.factormeals.ca/

Please give us a call at +1 807-790-2770 where we are available 24*7 or you can also reach out to us via our Social DM's and our Customer Care team can report this and make things right for you!

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