The food is great as well: tastes good, diverse menu, ideal portion size for me. Delivery was always within the indicated time window (16:00-22:00). They also give a more accurate estimate the day bef... See more
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See what reviewers are saying
I used to be super satisfied but ... Portions have decreased, especially meat and fish, sometimes meals are too oily or have too much sauce. After king's day, they forgot to deliver me ... We need im... See more
Company replied
First monday that we started and they failed to deliver , just a message that the food will arrive the next day while I have not prepared for this day . So it is gonna cost me more stress and more mon... See more
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The portion of the meal is just good! I choose calorie- conscious for my meals because it's under 550kcal so i don't over eat. I don't need to put them in the freezer so it's fresh. Within 3,5 minutes... See more
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Company details
About Factor_Nederland
Written by the company
Krijg wekelijks een box vol lekkere, gezonde opwarmmaaltijden thuisbezorgd - vers bereid door onze chefs en klaar wanneer jij dat bent.
Met Factor eet je altijd hoe je wilt eten. Kies wekelijks je favoriete maaltijden en weet precies wat je eet. Andere plannen? Geen probleem. Wijzig, pauzeer of stop wanneer jij dat wilt.
Kies wekelijks uit vier dieetvoorkeuren: vegetarisch, flexitarisch, pescotarisch en keto. Mixen is altijd mogelijk. Zo makkelijk kan gezond eten zijn.
Onze chefs koken uitsluitend met verse ingrediënten van goede kwaliteit én ons team van diëtisten werkt continu aan het optimaliseren van de voedingswaarden per maaltijd. Dit zorgt ervoor dat je, zonder zelf te hoeven koken, van gezond gemak kunt genieten. Even opwarmen in de oven of magnetron en je kunt al in een paar minuten aan tafel - zo gepiept.
Bij Factor geloven we dat gezondheid bij goede voeding begint, iets waar we graag bij helpen. Hoe we dat doen? Met verse maaltijden vol voedingsstoffen die een steentje bijdragen om je gezondheidsdoelen te bereiken. En dat zonder tijd en energie te verspillen aan het doen van boodschappen, koken, de vaat en het uitpluizen van voedingsinformatie. Met Factor bespaar je tijd in de keuken en houd je tegelijkertijd de controle over je gezondheid.
Onze chefs koken uitsluitend met verse ingrediënten van goede kwaliteit én ons team van diëtisten werkt continu aan het optimaliseren van de voedingswaarden per maaltijd. Dit zorgt ervoor dat je, zonder zelf te hoeven koken, van gezond gemak kunt genieten. Even opwarmen in de oven of magnetron en je kunt al in een paar minuten aan tafel - zo gepiept.
Bij Factor geloven we dat gezondheid bij goede voeding begint, iets waar we graag bij helpen. Hoe we dat doen? Met verse maaltijden vol voedingsstoffen die een steentje bijdragen om je gezondheidsdoelen te bereiken. En dat zonder tijd en energie te verspillen aan het doen van boodschappen, koken, de vaat en het uitpluizen van voedingsinformatie. Met Factor bespaar je tijd in de keuken en houd je tegelijkertijd de controle over je gezondheid.
Healthy Meals – Ready When You Are
Written by the company
- Drukke dag? Eet altijd lekker, vers en voedzaam. Even opwarmen en klaar.
- Kies wekelijks uit zes dieetvoorkeuren: vegetarisch, chefs-choice, pescotarisch, keto, eiwitrijk en caloriebewust. Mixen is altijd mogelijk. Zo makkelijk kan gezond eten zijn.
Contact info
Netherlands
- factormeals.nl/contact
- factormeals.nl
3.7
Average
1K reviews
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Spoiled food
I initially enjoyed their meals but I've been getting boxes with spoiled food for some time now and it seems getting worse over time... It's a shame because the food is good but I basically wasted money and had to throw out 4 out of 8 meals recently...
August 29, 2025
Unprompted review
Reply from Factor_Nederland
Hi Iwona,
Thanks for sharing your experience with us. I'm really sorry to hear that some of your meals arrived spoiled, that’s definitely not the quality we want to deliver. Could you please report this directly via factormeals.nl/contact
(or through the app)? That way we can look into it right away and make things right for you.
We’ll also pass your feedback along to our operations team to prevent this from happening again.
Hope we can quickly turn this around for you.
Best,
Bente from Factor
Factor meals are good for whole family 2 meals per person every week !
Good Service and contact options
Good menu's variations and portions
Tasty and Healthy
August 10, 2025
Unprompted review
Reply from Factor_Nederland
Hi Flo, dank voor je 5 sterren! Wat fijn om te horen dat het zo goed bevalt. We hopen je nog lang te verrassen met lekkere maaltijden :) Groet, Bente van Factor
Perfect delivery, good food
Perfect delivery! A lot of people here seem to complain about the delivery, so I thought I would just say for the record the delivery was perfect every single time. Food was also good, only issue was that the keto options rely too much on broccoli.
August 13, 2025
Unprompted review
Reply from Factor_Nederland
Hi, thank you for the review! Glad to hear that your deliveries went smoothly and that you are enjoying the meals. I will forward your feedback about the keto options to our recipe developers :) Kind regards, Julian from Factor
Great meals
Great meals, limited vegetarian options
The meals were delivered on time, well packaged and had great taste. But as a vegetarian, I had only 2 meal choices, and the same repeat for next weeks as well. Having one or two more choices would have made this 5 stars for me.
August 1, 2025
Reply from Factor_Nederland
Hi Shikhar! We’re sorry to hear that you don’t find our selection varied! We put a lot of effort into offering different meals each week. Hopefully, there will be something you like next time! I’ve passed your feedback about the vegetarian meal options on to our recipe team. We hope we can keep sharing many more meals with you :) Kind regards, Nicole from Factor
Non reliable delivery
I ordered meal boxes in this company because they announce sunday delivery. So i was waiting on sunday as it was promiced but they canceled sunday delivery and put it on monday which is absolutly not possible for me. anyway, as they put early morning monday i decided to wait and... they did't arrive again! then i called to client service and asked to cancel delivery as i can't seat at home on working day and wait when they will show up. They returned me only a half of paid money! So what i have at the end: no food, which I relied on, and minus 25 euro for nothing! Update. they returned me the rest of money ofter my review, but still delivery service is not reliable.
May 13, 2025
Unprompted review
Reply from Factor_Nederland
Hi Ilona, I'm sorry to hear there were issues with your delivery. It's completely understandable if you weren't available on Monday for the redelivery. If we changed the delivery date to Monday and that prevented you from receiving your box, you should have received a full refund, as this wasn't your fault. Could you please reach out to us again at factormeals.nl/contact? We'll make it right. Kind regards, Julian from Factor
The delivery window was initially…
The delivery window was initially morning—then it changed two hours later, meaning we had to stay for another two hours just to wait for this delivery on our day off. Make sure that you offer tight delivery windows or two hour increments and you commit to delivering within that window. This problem means I won't order Factor again, because our time is precious and we can't just be waiting all day for deliveries. I will go back to hello fresh, because they always deliver at 7:40am.
June 30, 2025
Unprompted review
Reply from Factor_Nederland
Hi Tia,
Thanks for your review, I completely understand how frustrating it is when a delivery window changes last-minute, especially on your day off. Your time is valuable, and you shouldn’t have to wait around for hours.
It’s disappointing to hear this experience with Factor has led you to stop ordering. Clear and reliable time slots are definitely important.
I’ll make sure to pass your feedback along to the logistic team. Thanks again for taking the time to share this, and feel free to reach out if there’s anything else we can help with through factormeals.nl/contact.
Best, Bente from Factor
My meals never arrived
My meals never arrived, but they say it did and they won’t help me.
Worst experience
No help
June 15, 2025
Unprompted review
Reply from Factor_Nederland
Hi Jonathan. We’re really sorry to hear you had a bad experience, that’s definitely not what we aim for. My apologies for the missed delivery and that our customer care team didn’t support you properly. I recommend reaching out to us again via factormeals.nl/contact, as we should be able to tell you exactly where your box was delivered. We’ll take a look with you right away. Best, Nicole from Factor
The meals are very tasty
The meals are very tasty, well packaged and the delivery is great. I eat one meal a day + one I prepared myself. I'm using the service to kick off my cutting phase so it's very convenient + great macros, but generally even if you consider the time you save, the groceries and manpower it takes to cook, it's too expensive for me to use without a discount code especially considering most meals are 500-700 calories.
Saying this, it's a situational service, but it's the same with other similar providers so I don't hold it against Factor :) This is definitely the service I will use when needed!
June 15, 2025
Unprompted review
Reply from Factor_Nederland
Hi Lena,
Thank you for your review! We’re so glad to hear that you enjoy the meals and find the service convenient, especially for your cutting phase. We understand that the pricing can be a factor, and we appreciate you highlighting that. It’s great to know that despite this, you see Factor as a service you’ll use when needed.
If you ever need a discount code or have any other feedback, feel free to reach out! We’re always here to help.
Best regards,
Zora from Factor
Meals perfect, delivery terrible. I cancel sorry
Meals are really good. Like really top quality.
But delivery is terrible. Never saw that.
And that is a pity because the main objective of this service is «worry free delivery at home » gaining time and not needing to do groceries anymore.
This is why I wanted to use factor instead of buying ready to eat meal from supermarket. Because they deliver and you don’t have to go.
The delivery is so bad, never on time, you basically need to be at home the all day waiting for them. Today they said my box was delivered and added a picture that was actually not my building nor the neighbor one. I had to ring the door of 4 other buildings to be sure the box was not there … honestly, would be faster and more reliable to just go to the supermarket. And when I ask to have another box delivered they say it is not possible. Well so how am I going to eat? I trusted the service. I outsource this pain and paid for that and now I don’t only have the problem that I don’t have my box but as well I need to find another solution myself.
This is really not professional.
Obviously I asked for refund and cancel my subscription.
Their customer service is really nice but poor guys they don’t have a lot to offer to help as basically, if your box is lost, then they reimburse you and see you next time.
For the customer service who is going to read this message: can you let me know when you change your delivery supplier? I don’t know which one you are currently using but change fast. They are ruining your brand.
June 2, 2025
Unprompted review
Reply from Factor_Nederland
Hi Morgane,
Thank you for your feedback. We’re really sorry to hear about the delivery issues you’ve experienced, as we understand how important timely and reliable service is for our customers. It’s great to know that you enjoy the meals, but we completely understand your frustration with the delivery experience.
We’re constantly working to improve our services, including delivery, and your feedback is very valuable in helping us identify areas where we can do better. We will definitely look into your delivery concerns and take the necessary steps to resolve them.
If there’s anything else we can do to assist you or address your concerns, please don’t hesitate to reach out. We genuinely appreciate your feedback and hope to have the opportunity to serve you better in the future.
Best regards,
Zora from Factor
It taste and looks pretty good
It's been a positive experience to me, I like the dishes, it's convenient and well balanced.
May 19, 2025
Unprompted review
Reply from Factor_Nederland
Hello Jeff. Thank you for these beautiful words. I am so happy to hear that it fits you so well! We hope we can continue to surprise you for many more years to come. Enjoy! Best, Nicole from Factor
Reply from Factor_Nederland
Hi Clair! Bedankt voor je geweldige 5-sterren review! Fijn om te horen dat alles super lekker was! Hopelijk eet je nog lang met ons mee. Mocht er nog vragen zijn, dan hoor ik dat graag.
Groetjes,
Zora van Factor
The food is good but the delivery is…
The food is good, but the delivery service is really sub-par. I was at home, but the delivery driver couldn’t find my house and claimed I wasn’t there. They suggested delivering the next day to my neighbors since I mentioned I wouldn’t be home. (And great, one day without food.) However, they again claimed I wasn’t home (but you were supposed to deliver it to my neighbors?!) When I called, they told me, “I should’ve been home.” Really?!
I really want this service to be good, but I can’t trust them for my weekly meals, which is a shame because the rest of the process is great. I’ve canceled my subscription until maybe one day this is fixed.
May 6, 2025
Unprompted review
Reply from Factor_Nederland
Hi Franklin,
Thanks so much for your honest feedback. I completely understand your frustration. It’s incredibly disappointing when the delivery process doesn’t match the quality of the meals, especially after you made a clear plan for an alternative drop-off. That kind of miscommunication is not what we aim for, and I’m really sorry it led you to cancel. I’ll make sure your experience is shared with the right team so we can keep improving. If you ever feel like giving us another try, we’d love the chance to do better.
Kind regards, Bente from Factor
Good food but too expensive to do…
Good food but too expensive to do often. We wish you can just order the meals you want without a subscription also. The salmon with pesto is everyone's favorite.
Yee I know I can skip weeks but I skip all the ones without salmon
April 27, 2025
Unprompted review
Reply from Factor_Nederland
Hi L.J.,
Thanks for the review. You're not locked into a membership! With Factor, you have a flexible subscription. This means you can pause your box or cancel your membership any week before the deadline (Wednesday 11:50 PM). So you’re in control, do what works best for you ;)
Best, Bente from Factor
Good taste, but small and pricey
The meals are good, but too small for the price. The app should offer the possibility to have a larger version of the meals.
April 22, 2025
Unprompted review
Reply from Factor_Nederland
Hi Barreto, our freshly prepared meals are designed based on the Dutch Nutrition Centre’s ‘Schijf van Vijf’ guidelines. This means each portion contains at least 150 grams of vegetables, a maximum of 700 calories (or up to 850 calories for keto meals), mostly whole grain products, healthy protein sources, and as many nutritious cooking fats as possible. Our goal is to offer a complete and balanced meal with every recipe. Of course, we understand that everyone has different needs. I’ve passed your feedback about the portion sizes on to my colleagues from the recipe team. Kind regards, Julian from Factor
It's a great idea and maybe it's even better
It's a great idea and hell that you're doing this, but there are also a few points. 1. If the delivery is delayed, it'll be great to get a message about it since we're paying for it. 2. Sometimes there are dishes with a lot of spices. If you don't have enough, you can salt them, but you've a lot, you can't do anything anymore...
April 16, 2025
Unprompted review
Reply from Factor_Nederland
Regarding the spiciness of some dishes, I completely understand that it can be a challenge to adjust the flavors if there is too much spice. I will make a note of this and pass it on to my colleague. Your feedback is invaluable, and we are always looking for ways to improve our service. Thank you once again for your review! tion along for improvement.
Regarding the spiciness of some dishes, I completely understand that it can be a challenge to adjust the flavors if there is too much spice. I will make a note of this and pass it on to my colleague. Your feedback is invaluable, and we are always looking for ways to improve our service. Thank you once again for your review! Kind regards, Zora
Disgusting crap
Disgusting crap. On top of that if you register an email address with them you get spam from weird sites. As far away as possible.
April 13, 2025
Unprompted review
Reply from Factor_Nederland
Hello Michal. Sorry to hear you’ve had such a negative experience – that’s definitely not what we want for anyone. We take this kind of feedback seriously, especially the part about spam, as that really shouldn’t be happening. Can you please contact our customer service via factormeals.nl/contact? Then we can help you further! Kind regards, Hannah from Factor
If you’re open to it, we’d love to look into this further for you. Just let us know!
Delicious Meals That Make Life Easier
I’ve been really happy with Factor meals — the service is super convenient and the food is genuinely delicious. It’s made sticking to my goals so much easier without having to worry about cooking every day. Highly recommend!
April 4, 2025
Unprompted review
Reply from Factor_Nederland
Hi. So awesome to hear that you're loving Factor meals! 😊We’re super happy that it’s making things easier for you and helping you stick to your goals. Thanks for the recommendation, it means a lot! Enjoy the meals and keep rocking those goals! Kind regards, Hannah from Factor
Poor delivery service
I got an email my box was not delivered because I was not home. I was at home and no one rang the bell or my mobile that day.
I contacted support asking to get the box the following day and drop it off at the neighbours because I was not there on that day.
I am still waiting for my box although I was already billed.
April 1, 2025
Unprompted review
Reply from Factor_Nederland
Hi NIkeleta,
I'm really sorry to hear that your box wasn’t delivered even though you were home, and that you’re still waiting for it despite being charged. That’s definitely not the experience I want for you.
I understand how frustrating this must be, especially after reaching out to customer care and making alternative delivery arrangements. I’d love to look into this for you and find a solution. Could you send a message via factormeals.nl/contact so I can assist you further?
Again, my sincere apologies for the inconvenience. I hope to resolve this for you as soon as possible. Kind regards, Bente from Factor
Ofcourse the first week is exciting and…
Ofcourse the first week is exciting and you have your meals ready, and healthy. The second week is still okay-ish. But the repetition of the meals makes it quite boring. Always a big chuck of chicken filet for chicken. It tastes quite ok, but unfortunately quite boring after eating the similar thing week on week. Which is why I also am taking a break from Factor to eat something else for a change. If you had a wide variety to choose from, then that would be a big plus. And you know, healthy doesn't have to be boring ;)
March 23, 2025
Unprompted review
Reply from Factor_Nederland
Hi Roshni, thank you for writing a review! We regularly add new meals to the menu to keep it diverse. Hopefully, we'll see you back soon so you can try the new meals :) Kind regards, Julian from Factor
Awful experience with this company
Awful experience with this company, they can't provide me a refund of the manual payment I made for 1.5 month already. They either can not provide a proof that they made a refund. Their support is responsive, but useless, giving just formal replies and unhelpful advice a-la "check your mail" or "check your bank account from time to time" (wow, thanks, what a revelation!). I don't recommend it to anyone, especially never do manual bank transfer payments, their system doesn't seem to work.
March 26, 2025
Unprompted review
Reply from Factor_Nederland
Hi Artem, sorry to hear your refund hasn’t been processed yet. Refunds typically take up to 10 business days, so you should have received yours by now. Could you please contact us again via factormeals.nl/contact with a screenshot of the manual payment? We’ll be happy to look into it for you! Kind regards, Julian from Factor
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