I received a message the day before that my meals wouldn't be delivered. So what? I couldn't even change the menu or substitute other dishes. Why do you advertise such an extensive menu if you don't f... See more
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See what reviewers are saying
The food is great as well: tastes good, diverse menu, ideal portion size for me. Delivery was always within the indicated time window (16:00-22:00). They also give a more accurate estimate the day bef... See more
Company replied
I used to be super satisfied but ... Portions have decreased, especially meat and fish, sometimes meals are too oily or have too much sauce. After king's day, they forgot to deliver me ... We need im... See more
Company replied
The portion of the meal is just good! I choose calorie- conscious for my meals because it's under 550kcal so i don't over eat. I don't need to put them in the freezer so it's fresh. Within 3,5 minutes... See more
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Company details
About Factor_Nederland
Written by the company
Krijg wekelijks een box vol lekkere, gezonde opwarmmaaltijden thuisbezorgd - vers bereid door onze chefs en klaar wanneer jij dat bent.
Met Factor eet je altijd hoe je wilt eten. Kies wekelijks je favoriete maaltijden en weet precies wat je eet. Andere plannen? Geen probleem. Wijzig, pauzeer of stop wanneer jij dat wilt.
Kies wekelijks uit vier dieetvoorkeuren: vegetarisch, flexitarisch, pescotarisch en keto. Mixen is altijd mogelijk. Zo makkelijk kan gezond eten zijn.
Onze chefs koken uitsluitend met verse ingrediënten van goede kwaliteit én ons team van diëtisten werkt continu aan het optimaliseren van de voedingswaarden per maaltijd. Dit zorgt ervoor dat je, zonder zelf te hoeven koken, van gezond gemak kunt genieten. Even opwarmen in de oven of magnetron en je kunt al in een paar minuten aan tafel - zo gepiept.
Bij Factor geloven we dat gezondheid bij goede voeding begint, iets waar we graag bij helpen. Hoe we dat doen? Met verse maaltijden vol voedingsstoffen die een steentje bijdragen om je gezondheidsdoelen te bereiken. En dat zonder tijd en energie te verspillen aan het doen van boodschappen, koken, de vaat en het uitpluizen van voedingsinformatie. Met Factor bespaar je tijd in de keuken en houd je tegelijkertijd de controle over je gezondheid.
Onze chefs koken uitsluitend met verse ingrediënten van goede kwaliteit én ons team van diëtisten werkt continu aan het optimaliseren van de voedingswaarden per maaltijd. Dit zorgt ervoor dat je, zonder zelf te hoeven koken, van gezond gemak kunt genieten. Even opwarmen in de oven of magnetron en je kunt al in een paar minuten aan tafel - zo gepiept.
Bij Factor geloven we dat gezondheid bij goede voeding begint, iets waar we graag bij helpen. Hoe we dat doen? Met verse maaltijden vol voedingsstoffen die een steentje bijdragen om je gezondheidsdoelen te bereiken. En dat zonder tijd en energie te verspillen aan het doen van boodschappen, koken, de vaat en het uitpluizen van voedingsinformatie. Met Factor bespaar je tijd in de keuken en houd je tegelijkertijd de controle over je gezondheid.
Healthy Meals – Ready When You Are
Written by the company
- Drukke dag? Eet altijd lekker, vers en voedzaam. Even opwarmen en klaar.
- Kies wekelijks uit zes dieetvoorkeuren: vegetarisch, chefs-choice, pescotarisch, keto, eiwitrijk en caloriebewust. Mixen is altijd mogelijk. Zo makkelijk kan gezond eten zijn.
Contact info
Netherlands
- factormeals.nl/contact
- factormeals.nl
3.7
Average
1K reviews
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All of a sudden in my 4th week
All of a sudden in my 4th week, They said that they couldn’t deliver my food because i wasnot home?! I was literally home the all day… I connected the support and someone called Micheale just kept insisting that she cant do shit other than sending it on monday and she wouldnt know which time it would arrive. I told her that im working till 5 and i cannot get it before 5. Then she ended my conversation just like that what a disrespectful person! Changed my all view of the company! Definitely go buy another subscription instead of factor, customer service is crap!!!
March 16, 2025
Unprompted review
Reply from Factor_Nederland
Hey Deny, it's unfortunate that you had such an unpleasant experience with our customer service. If a delivery is missed, even accidently or because of a communication error, we do try our best to make sure to still deliver it. Because of the delivery schedule and to drive as sustainable as possible that's not always a goal we can achieve unfortunately. Redelivery could be made possible with a delivery comment the following day. We do sincerely apologize if the employee was disrespectful in any way! - Milla
First delivery
First delivery, I went home on a sunny day. Then I get the email, I am not at home. Ok fine, this happens. Then I get an email with in large and bold 12:00 tomorrow. I am like ok, great. My flatmate is working from home, so should be fine. Nothing. I call when I get home. Sorry you should have CALLED before 12:00 to plan a new delivery. NO REFUND, nothing on my first order. I do immediately know how this thing works. And you made the initial mistake. Basically robbed of 50 euro's..
March 9, 2025
Unprompted review
Reply from Factor_Nederland
Hi Teun, I'm sorry to hear we weren't able to deliver your meals. If no one is home during delivery, the neighbors aren't available and no alternative delivery instructions are provided, we have to take the meals back. We notify you to call us to reschedule, but if we don't hear back in time we can only donate the fresh meals to the Food Bank. Feel free to contact us via factormeals.nl/contact if you'd like us to review your situation. Kind regards, Julian from Factor
Food is delicious and tastes 100%fresh
Food is delicious and tastes 100% fresh. Why not 5 stars? I wish there were kid's menus, and bigger portions.
March 5, 2025
Unprompted review
Reply from Factor_Nederland
Goodmorning Evelin! Thank you so much for your kind words about our food! I'm glad to hear that you found it delicious and fresh. I appreciate your feedback regarding the kid's menu and portion sizes. It's always helpful to know how we can improve, and I will definitely take your suggestions into consideration. Thanks again. Kind regards, Zora from Factor
Great quality and taste but could be slightly bigger portions
I had good experience with Factor Meals, the ordering process and setup is quite convenient and the food is good quality, tastes really nice! I also like that you can choose your meals based on your preferences (keto, low-calorie, high-protein etc.). The only thing I'm not fully satisfied with is the portions, it's enough not to say it's too little but most of the times I don't feel full from the meals. I think a slight increase in portion would be a great improvement!
March 5, 2025
Unprompted review
Reply from Factor_Nederland
Goodmorning Sára! Thank you so for your thoughtful review! I'm glad to hear that you had a good experience with Factor Meals and enjoyed the ordering process and the quality of the food. It's great to know that you appreciate the variety of meal options based on your preferences. I understand your concern about the portion sizes. We always strive to improve, and your feedback about increasing the portions is valuable. I hope you continue to enjoy your meals, and please feel free to share any more suggestions you might have! Kind regards, Zora from Factor
Subscription reactivation
I tried it once and the food was fine. After that I cancelled the subscription and forgot about them. More than 2 month passed the service automatically renewed the subscription and started delivery the food to my neighbors when I was out of country.
The support just ignoring everything and refuse to refund. Strongly recommend to ban all transactions from them and delete your banking cards from the app.
February 27, 2025
Unprompted review
Reply from Factor_Nederland
Goodmorning Leonid, thank you for sharing your experience. I'm truly sorry to hear about the issues you've encountered with your subscription and the lack of support you received. The membership is not intended to activate automatically. Did the customer service representative explain what the exact cause was? If not, please reach out again via the link https://www.factormeals.nl/contact. We would be happy to explain it to you once more. Regards, Zora from Factor
Great food- bad customer service
Great food, worse customer care. I had paused my box for this week in the app. They charged me anyway! I tried to contact them via the phone, nobody picks up- but the call goes directly to a customer care review? On insta they told me to send a private message, only to ignore that too? Facebook is is an automated reply and there is no other way to contact them? If this is how they work, I will have to cancel the subscription
February 24, 2025
Unprompted review
Reply from Factor_Nederland
Hi Ade, I'm sorry to hear about your experience with our customer service. It’s unusual that you didn’t receive a reply to your private messages or phone calls. Could you please try calling us again during the business hours listed on factormeals.nl/contact? You should be connected to a customer care agent right away. Kind regards, Julian from Factor
Do not order!
Ordered up to twice but never delivered. Now 2 months more hassle with the bill. Do not order!!
January 1, 2025
Unprompted review
Reply from Factor_Nederland
Hi Esmee. That sounds really frustrating! Sorry for the trouble. Please contact our customer service and we will help you further! Kind regards, Hannah from Factor
Very good quality vs Cost
I have ordered 2 x 6 meals in February 2024, all meals have a very good taste, delivered on time and well packaged. Price quality is very good. I hope Factor remains with good standards as now.
February 17, 2025
Unprompted review
Reply from Factor_Nederland
Hi Ewerton, thank you so much for your kind review! We’re thrilled to hear you’re enjoying the meals and will keep doing our best to exceed your expectations. Kind regards, Julian from Factor
Using Factor has been a God send for me…
Using Factor has been a God send for me and my family. Who doesn't want to save time, and eat deliciously prepared meals each day?
We love it!
February 13, 2025
Unprompted review
Reply from Factor_Nederland
Hi DeAdrienne! Thank you so much for your kind words! I'm thrilled to hear that Factor has been a game-changer for you and your family. Saving time while enjoying delicious meals is something we all strive for, and I'm glad we're able to help make that happen for you. If you have any feedback or suggestions, feel free to share—I’d love to hear more about your experience! Kind regards, Zora from Factor
Really bad customer service
Really bad customer service. You have to pay for a box you didn’t even receive.
February 1, 2025
Unprompted review
Reply from Factor_Nederland
Hi Stas, I'm sorry to hear that you have to pay for a box you didn't receive. I'll be happy to look into it once again for you. You can contact us via factormeals.nl/contact! Kind regards, Maartje from Factor
The meals are tasty and it is very…
The meals are tasty and it is very convenient.
February 2, 2025
Unprompted review
Reply from Factor_Nederland
Hi Su, thanks for sharing your review. 5 stars! Enjoy all your delicious meals. Kind regards, Maartje from Factor
Restaurant quality in a decent portion…
Restaurant quality in a decent portion size and very easy for someone who doesn't have time or isn't able to cook for them self.
January 19, 2025
Unprompted review
Reply from Factor_Nederland
Hi Luisa! Thank you for taking the time to leave a review! I'm glad to hear that you enjoyed our meals and found the portion sizes to be decent. If there’s anything we can do to make your experience even better, please let us know. Your feedback is valuable to us! Kind regards, Zora from Factor
Nightmare deliveries, good food
Overall the meals were tasty and varied, but I cancelled my membership because the delivery service was a nightmare. The drivers don’t always call and they refused to deliver my meals, despite the driver not calling on a second day of waiting around for the food. No effort to make it right, so I cancelled. Pity.
January 15, 2025
Unprompted review
Reply from Factor_Nederland
Hi Max! So sorry to hear that something went wrong with the delivery, that's not how it's supposed to go. You can ask for the driver to always call you in your delivery comment. You can always contact us so we can help you further on hellofresh.nl/contact-us. We want to make the experience as pleasurable as possible for you. :) - Milla
Meal Portion is Too Small
The meals are quite tasty. The problem is simply that they are too small. For the price, it's just not worth it. I have to have something else with the meal to feel full, which adds to the overall cost of each meal. Keep the taste, increase the size of the meal, and don't increase the price and I'll come back.
January 12, 2025
Unprompted review
Reply from Factor_Nederland
Hi John! Thank you for your honest feedback and we're sorry to hear that you had an issue with the portion sizes. Our portions are based on the Dutch Health Council's Guidelines for a Healthy Diet. These guidelines are taken as the basis for creating our recipes and advise around 100 grams of fish or meat, 200 grams of vegetables and 80-100 grams of carbohydrates (pasta, potatoes, rice, etc.) per person. We'll definitely take your feedback into account though! -Milla
I would have left 5 stars for the…
I would have left 5 stars for the concept but the variation and quality are missing the mark.
Your vegetarian options are only two each week. They're the same two meals every other week.
If your target market is people who want healthy meals I would recommend more veggie options that focus on proteins and not so much starches. Also healthy people usually stay away from pork.
Healthy people usually don't mind paying a higher price for quality. Personal health is more important than money.
January 10, 2025
Unprompted review
Reply from Factor_Nederland
Hi Robert. Thanks so much for your feedback – we really appreciate it! We totally get where you're coming from about the veggie options and the focus on proteins over starches. We're always working on improving and your input will definitely help guide us .We’re also taking note about the pork options and will see how we can better cater to those looking for more balanced, healthy choices. We’re glad to hear that you’re willing to invest in quality, and we want to make sure we’re offering that at a good value for you. Kind regards, Hannah from Factor
Worth trying out, but it's a bit annoying.
They sometimes forget to send a meal, which is really bad when you have already planned your meals ahead. Their support is quite responsive, at least.
The fact that they select random meals for you if you don´t remember every single week to select what you want is really annoying, especially for people that have any sort of food restriction.
It's worth trying out if you have a discount on the first few boxes.
January 9, 2025
Unprompted review
Reply from Factor_Nederland
Hello Marcelo. Thanks for your feedback. We’re really sorry to hear about the missing meal—that’s definitely not how it should go, especially when you’ve planned everything ahead. We’re glad our support team could help, but we understand how frustrating the random meal selection can be if you forget to choose, especially with food restrictions. Kind regards, Hannah from Factor
The food is good but the regular prices…
The food is good but the regular prices after the first order discount are quite expensive.
December 1, 2024
Unprompted review
Reply from Factor_Nederland
Hello Filipe. Thanks for your feedback! 😊 Great to hear you’re enjoying the food. We understand that the regular prices can feel a bit high after the discount. We try to provide the best quality and convenience, but we’ll definitely take your comment on board. Kind regards, Hannah from HelloFresh
Lack of sufficient vegetarian options
I've decided to use this service for an upcoming busy period in my life to order six dinners per week. The food is tasty and I can see that there are many options for non-vegetarians. The same cannot be said for vegetarian meals. Usually, there are two or three options, which means I have to order three portions of each and eat very repetitive meals. And the following week, only one of the options changes, so it gets really boring really fast. This also means that you cannot choose low-calorie, high-protein or non-spicy vegetarian meals because you only have two options to start with. Some meals also do not have sufficient protein and not filling enough - for example, the risotto has very little protein (3g per 100g) and you end up feeling like you need another meal on top of that.
All in all, I'm planning to try other similar services to find better vegetarian options because right now, I don't think this service is delivering what it promises. But I believe it's a really good option for non-vegetarians.
December 4, 2024
Unprompted review
Reply from Factor_Nederland
Hi Seda, thank you for your feedback about the variety in our vegetarian meals! I’m sorry to hear that you’re not feeling fully satisfied after your meals. We’re constantly working to expand our menu to cater to all preferences, and I’ve shared your feedback with the relevant team. Hopefully, you’ll notice more vegetarian options soon! Kind regards, Julian
Bye money bye box
I like the food, its great, its handy if you have a busy schedule.
But when the delivery can’t be delivered you get a deadline to reschedule which inconvenient if you have to call for that.
There is no other methode to plan a second delivery.
And when you miss the deadline which is 12:00 apparently you don’t get your delivery or your money back.
So what happens with the food?
It just get thrown away?
December 2, 2024
Unprompted review
Reply from Factor_Nederland
Hi Rael,
Thank you for your review! We’re also available via chat (factormeals.nl/contact-us) and on social media! Indeed, we ask that you contact us before 12:00 PM the following day for a redelivery. This is because we assume someone is home during the initial delivery. Since we’re dealing with fresh food, we aim to redeliver as quickly as possible, which is why the deadline is 12:00 PM. If no redelivery is requested, the box is donated to a food bank, as we strive to avoid waste!
Best regards,
Bente from Factor
Not really tasty
Not really tasty, most meals only contain 380 grams. Which is not enough to feed even one person
November 25, 2024
Unprompted review
Reply from Factor_Nederland
Hi Mylan, thank you for your review. Our freshly prepared meals are composed based on the 'Schijf van Vijf' guidelines of the Nutrition Center. This means at least 150 grams of vegetables per portion, a maximum of 700 calories (with the exception of keto meals that contain a maximum of 850 calories), mainly whole grain products, healthy protein sources and as many healthy cooking fats as possible. Our goal is to serve a complete meal with sufficient nutrients with each recipe. We understand that not everyone has the same needs. I have passed on your feedback regarding the portion sizes to my colleagues in the recipe team. Kind regards, Maartje from Factor
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