I received a message the day before that my meals wouldn't be delivered. So what? I couldn't even change the menu or substitute other dishes. Why do you advertise such an extensive menu if you don't f... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The food is great as well: tastes good, diverse menu, ideal portion size for me. Delivery was always within the indicated time window (16:00-22:00). They also give a more accurate estimate the day bef... See more
Company replied
I used to be super satisfied but ... Portions have decreased, especially meat and fish, sometimes meals are too oily or have too much sauce. After king's day, they forgot to deliver me ... We need im... See more
Company replied
The portion of the meal is just good! I choose calorie- conscious for my meals because it's under 550kcal so i don't over eat. I don't need to put them in the freezer so it's fresh. Within 3,5 minutes... See more
Company replied
Company details
About Factor_Nederland
Written by the company
Krijg wekelijks een box vol lekkere, gezonde opwarmmaaltijden thuisbezorgd - vers bereid door onze chefs en klaar wanneer jij dat bent.
Met Factor eet je altijd hoe je wilt eten. Kies wekelijks je favoriete maaltijden en weet precies wat je eet. Andere plannen? Geen probleem. Wijzig, pauzeer of stop wanneer jij dat wilt.
Kies wekelijks uit vier dieetvoorkeuren: vegetarisch, flexitarisch, pescotarisch en keto. Mixen is altijd mogelijk. Zo makkelijk kan gezond eten zijn.
Onze chefs koken uitsluitend met verse ingrediënten van goede kwaliteit én ons team van diëtisten werkt continu aan het optimaliseren van de voedingswaarden per maaltijd. Dit zorgt ervoor dat je, zonder zelf te hoeven koken, van gezond gemak kunt genieten. Even opwarmen in de oven of magnetron en je kunt al in een paar minuten aan tafel - zo gepiept.
Bij Factor geloven we dat gezondheid bij goede voeding begint, iets waar we graag bij helpen. Hoe we dat doen? Met verse maaltijden vol voedingsstoffen die een steentje bijdragen om je gezondheidsdoelen te bereiken. En dat zonder tijd en energie te verspillen aan het doen van boodschappen, koken, de vaat en het uitpluizen van voedingsinformatie. Met Factor bespaar je tijd in de keuken en houd je tegelijkertijd de controle over je gezondheid.
Onze chefs koken uitsluitend met verse ingrediënten van goede kwaliteit én ons team van diëtisten werkt continu aan het optimaliseren van de voedingswaarden per maaltijd. Dit zorgt ervoor dat je, zonder zelf te hoeven koken, van gezond gemak kunt genieten. Even opwarmen in de oven of magnetron en je kunt al in een paar minuten aan tafel - zo gepiept.
Bij Factor geloven we dat gezondheid bij goede voeding begint, iets waar we graag bij helpen. Hoe we dat doen? Met verse maaltijden vol voedingsstoffen die een steentje bijdragen om je gezondheidsdoelen te bereiken. En dat zonder tijd en energie te verspillen aan het doen van boodschappen, koken, de vaat en het uitpluizen van voedingsinformatie. Met Factor bespaar je tijd in de keuken en houd je tegelijkertijd de controle over je gezondheid.
Healthy Meals – Ready When You Are
Written by the company
- Drukke dag? Eet altijd lekker, vers en voedzaam. Even opwarmen en klaar.
- Kies wekelijks uit zes dieetvoorkeuren: vegetarisch, chefs-choice, pescotarisch, keto, eiwitrijk en caloriebewust. Mixen is altijd mogelijk. Zo makkelijk kan gezond eten zijn.
Contact info
Netherlands
- factormeals.nl/contact
- factormeals.nl
3.7
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy
Easy, fast and lekker. The only bad things is that everything comes in plastic, they should make eco friendly packages
November 7, 2024
Unprompted review
Reply from Factor_Nederland
Hi, thank you so much for your feedback! I'm glad to hear you found the experience easy, fast, and enjoyable. I completely understand your concerns about the plastic packaging, and I agree that eco-friendly options would be a great improvement. I appreciate your suggestion and will definitely keep it in mind for the future. Thanks again for your support! Kind regards, Zora Factor
It is superconvenient to get healthy…
It is superconvenient to get healthy meals prepared for you and i find the meals generally very tasty and balanced, packed with veggies. I looked into factor meals to support my intermittent fasting shedule and it is simply great and convenient to put them in oven at my convenience After a while you get to know which meals you like most so also there i dont see issues and they offer new meals regularly.
November 11, 2024
Unprompted review
Reply from Factor_Nederland
Hi, thank you so much for your thoughtful review! I'm really glad to hear that you find the meals tasty and balanced, and I appreciate you highlighting the convenience we offer, especially for your intermittent fasting schedule. It's great that you've discovered your favorite meals and enjoy the variety with the new options being introduced regularly. Your feedback means a lot, and I hope you continue to enjoy your meals! Kind regards, Zora Factor
Bad delivery service
Worst delivery service ever, they gave you a time and they change it 4 time you you ended up staying at home full day and then they change the delivery for next day. This happened with 3 deliveries. They also change the menu and didn't include salmon. In general bad service.
November 11, 2024
Unprompted review
Reply from Factor_Nederland
Hi Miriam! Thank you for sharing your experience. I truly apologize for the frustration you faced with the delivery service and the changes to your orders. Your feedback is important to me, and I will make sure to address these issues with the team to improve our service. I appreciate your patience and understanding, and I hope we can provide a better experience for you in the future. Kind regards, Zora Factor
Very annoying YouTube ads.
November 10, 2024
Unprompted review
Reply from Factor_Nederland
Hi Daan, I am sorry to hear that you are annoyed by our YouTube ads! I will pass the feedback to the right department :) Kind regards, Maartje from Factor
Very bad experience, has E- numbers
Im an athlete and wanted to try fresh cooked meals. My stomach felt really bad after eating these meals. The meals have E numbers and it has preservatives in it. I felt really bad for 2 days after eating these meals. I wouldn't recommend this company. I threw away 6 meals.
November 5, 2024
Unprompted review
Reply from Factor_Nederland
Hi Joeri! Thank you for sharing your experience. I'm sorry to hear that you didn't find the meals enjoyable. Could you possibly specify which particular meals you didn't like? I would appreciate knowing this so I can pass your feedback on to my colleagues who are responsible for it. You can reach customer service via this link: https://www.factormeals.nl/contact. I look forward to hearing from you! Kind regards, Zora Factor
too many youtube ads
They bombard me every 5 minutes with youtube ads. i'll never buy their product.
November 1, 2024
Unprompted review
Reply from Factor_Nederland
Hi Andy! Hi X, I'm so sorry to hear that you didn't have a good experience with our ads; that's certainly not our intention. My apologies. Best regards, Nicole from Factor
The food is very tasty
The food is very tasty! The only thing I would like more of is Volume, I often finish a dish and still feel hungry although the dish had 500+ kacl. Otherwise very good 👍
October 30, 2024
Unprompted review
Reply from Factor_Nederland
Hi! Thank you for sharing your feedback. I'm glad to hear that you enjoyed the food! I understand your point about wanting a bit more volume. We want you to leave feeling satisfied! We appreciate your input and will definitely pass it on to my colleagues who are responsible for this. I hope you continue to dine with us. Kind regards, Zora Factor
Terrible!!!!!
Terrible experience. Order wasn't delivered because driver said no one was home( I work from home so thats impossible) didnt get a phone call and even though I put in the option that they can hand it over to my neighbours. Ended up calling the next day since I was working. They told me that I was too late and had to call within 12 hours?? So basically lost my money and got told to F off.
October 28, 2024
Unprompted review
Reply from Factor_Nederland
Hi Samir! I’m truly sorry to hear about your experience. It’s frustrating when expectations aren’t met, especially when you’re home and have provided alternative delivery instructions. I understand how disappointing it must be to feel like your concerns were dismissed. It is correct that if a redelivery can be scheduled, you need to inform us by 12:00PM. If the first delivery has failed, you will also receive a notification from us that the delivery was unsuccessful. Did you perhaps miss this? If you have any further questions, please let me know. Kind regards, Zora Factor
Description exceeds reality
Meals are wholesome and reasonably tasty, But the descriptions sometimes exceed the reality.
October 24, 2024
Unprompted review
Reply from Factor_Nederland
Hi Marion, thanks for the feedback! I am glad to hear that you like the meals. Whenever a meal does not align with the subscription, you can contact us via factormeals.nl/contact. Then we can directly report this and prevent this for the future :) Kind regards, Maartje from Factor
Underwhelming
My roommate ordered 4 meals and the portions where way too little and it did not taste good. Even though the portion sizes are small i cannot finish the meals because they taste bad. Now I’m eating chips instead and gain weight xD.
October 17, 2024
Unprompted review
Reply from Factor_Nederland
Hi Marc, thank you for your review! Our freshly prepared meals are created based on the Nutrition Centre's ‘Schijf van Vijf’ guidelines. This means each portion contains at least 150 grams of vegetables, a maximum of 700 calories (with the exception of keto meals, which have a maximum of 850 calories), mainly whole grains, healthy protein sources, and as many healthy cooking fats as possible. Our goal is to provide a complete meal with sufficient nutrients in every recipe. Of course, we understand that not everyone has the same needs. I’ve passed your feedback about the portion sizes and the taste to my colleagues on the recipe team. Kind regards, Maartje from Factor
Not for me
It is very convient to have only a couple of little boxes in de fridge. The taste was okay for the first couple of days. I choose this meals because there are a lot of vegetables in it.
But my stomach didn't liked it. It gave me pain and nausea.
After day 4 all the meals were sour, even though the date was till after that. The last day I even got food poisoning from the meat. I didn't eat the rest that day because it smelled too sour.
Quitting the subscription was easy. Too bad this didn't work for me.
October 13, 2024
Unprompted review
Reply from Factor_Nederland
Hi! I am sorry to hear that you became sick after eating the meals. That should absolutely not happen! You can send us a message via factormeals.nl/contact. In that way we can find a solution and start an investigation, so that we can prevent this in the future. Kind regards, Maartje from Factor
Reply from Factor_Nederland
Hi Rabi! Bedankt voor jouw geweldige beoordeling! Ik ben blij om te horen dat je onze maaltijden lekker vond. Als je nog meer feedback of suggesties hebt, hoor ik het graag! Groetjes, Zora van Factor
Meals are surprisingly delicious
Meals are surprisingly delicious - full of flavour and well balanced (I have only ordered the keto meals)
I think the meals should be at least 600kal, some are a bit less.
October 5, 2024
Unprompted review
Reply from Factor_Nederland
Hi Daniel, thanks for your review! I'm glad to hear that the meals are favored :) I will pass the additional feedback about the calories to the right department. Hopefully, you'll eat with us for a long time to come! Kind regards, Maartje from Factor
The worst customer service
Ii need to cancel for next week I send the message on Wednesday morning I contacted to cancel for next week they said they will not do it
Terrible company they just want the sell not the customer.
It will not dist after 1 year
Avoid
October 3, 2024
Unprompted review
Reply from Factor_Nederland
Hi Fabiano, I'm sorry to hear that you experienced bad customer service! The deadline is every Wednesday night, so it seems to me that we were still able to cancel your box. You can contact us at factormeals.nl/contact. Then I'll take a look for you! Kind regards, Maartje from Factor
Meals and customer service are fine…
Meals and customer service are fine however the delivery is not good. I've selected 12:00-17:00 as my delivery time for my first order, it was delivered around 19:00-20:00. My second order was supposed to be delivered on Sunday at 14:00, however it didn't. I've called customer service and they told me to wait, i waited at home all day (wasted my day) still i didn't receive it. They brought it next day, but i was not available to pick them up next day so i just cancelled it. Customer team was helpful enough to cancel the order.
I believe company is good but they need to work with a different delivery company.
September 29, 2024
Unprompted review
Reply from Factor_Nederland
Hi Merve, thanks for your feedback! I'm glad to hear that the meals are fine :) I will pass the additional feedback about the delivery to the right department. Hopefully you'll eat with us for a long time to come! Kind regards, Maartje from Factor
Healthy, tasty, balanced and convenient!
It perfectly fits to my life style! For me it was the perfect decision to take!
The food is healthy, taste good, very balanced!
For people with a demanding job, with limited cooking skills I would highly recommend!
September 25, 2024
Unprompted review
Reply from Factor_Nederland
Hi Juan! Thanks for your awesome review! I'm glad to hear that it's fitting perfectly into your lifestyle and that you're loving the healthy and tasty food. It's great to know that it's making life easier for you, especially with a busy job. Your recommendation means the world! If you have questions, feel free to reach out. Kind regards, Zora Factor
Very tasty meals
September 25, 2024
Unprompted review
Reply from Factor_Nederland
Hi Petar,
Thank you for sharing your review. 5 stars! Enjoy all your delicious meals.
Best regards,
Bente from Factor
The good
The good: the food that comes is what you order, it comes on time and you have a lot of choices on what to order (in my opinion)
Th bad: sometimes some meals are a bit sour (especially the vegetables close to the expiration date), sometime the taste is great, sometimes it's ok (for the same dish)
Conclusion: it's not perfect, but the price and service is good which for me is 5 starts (haven't found a meal service that is even close to this, so in comparison it's 5 starts)
September 19, 2024
Unprompted review
Reply from Factor_Nederland
Hi Serban,
Thank you so much for your honest review! We're happy to hear that you enjoy the variety of choices and timely deliveries. We understand that freshness and consistency are key, and we appreciate your feedback about the occasional sourness of some ingredients. We'll definitely pass this along to our team to ensure that we maintain the high standards you expect.
We're thrilled to know that our service and value stand out for you, and we're always striving to improve. Thanks again for your support and for giving us 5 stars! 😊 Best, Bente from Factor
It is good but …
I like that it is easy and delicious. However I have 3 problems:
* Portions are too small. I go to the gym regularly and actually I don’t eat that much. (I’m 69 kg). However I get hungry just after 2-3 hours. Sometimes I need to eat 1 or 0,5 portion more to get full.
* I would like to have an option to exclude some type of food like pork. I know I can customize my meal every week but I just want to have an option to exclude some food in general not every week.
* The app doesn’t offer English option which make the life harder for English speaking people.
I hope you will take these feedback in to account.
Thanks
September 16, 2024
Unprompted review
Reply from Factor_Nederland
Hi Özhan! Thank you for taking the time to share your feedback with us! We're delighted to hear that you find our meals easy and delicious. I’m sorry to hear that you find the portion sizes a bit on the small side. Regarding the exclusion of certain products, that is definitely a good option. You can always rate your meal through the app, so that the colleagues responsible for this are aware of it. Did you know that? As for the language options in our app, we recognize that offering an English version would enhance the experience for many users, and we will explore the feasibility of this. Your input is invaluable to us, and we hope to make improvements based on your suggestions. Kind regards, Zora from Factor
Can't say I'm impressed
Can't say I'm impressed. I find the meals to be tasteless honestly and expected much more. I'm sad I ordered 8 meals.....
September 13, 2024
Unprompted review
Reply from Factor_Nederland
Hi Gaby, I’m really sorry to hear you didn’t have a good experience, that’s definitely not what we intended. My apologies. If there’s anything else we can help you with, feel free to send us a message via factormeals.nl/contact. We’ll look into it right away. Greetings, Nicole
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.