Factory-Manuals.com Reviews 911

I think people are confusing this company with the (.net) one which this is NOT! and it’s unfortunate that they are this ignorant. I received my Audi rs5 manual in less than 24 hrs …..yes via PDF but it is 2025 folks and it is 8700 pages long FFS. The website was clear and my expectations were met and I am very happy with this product. Thks.

This site only does digital manual. I paid and never received my manuals it’s been weeks and no manual and no refund

I would not use this site
It’s scam
They take your money and and I still don’t have the manuals or a refund

I paid on 23AUG25 and no manual or refund

Provided everything and easy to use and download. Thanks!

This is a review of the companies customer service NOT a purchase!
This company has the worst customer service in the planet!!!! I have been repeatedly cussed at and disrespected by Steve the supposed " owner".
I have also provided the emails which prove my claim is genuine to Trustpilot directly. Lets see if this one gets removed when TrustPilot has the facts in front of them! In fact i just sent another email (whIch i get cussed at AGAIN) i got from factory manuals that i got on 8-5-25 directly to Trustpilot. I just sent proof to Trustpilot on 8-07-2025 , including the recent one from 8-05-2025.
UPDATE 2-25-26:
I am now being threatened by company with a lawsuit if i dont remove my reviews of them. I have the email from them proving what im saying.
This is straight up at an attempt of intimidation by the company to suppress the truth about the.
I had actually forgot all about them until i received the threatening email from them.
Is this the kind of company you want to do business with ????
Your response is funny. It was stated right at the beginning of the review it was about the way you treated and talked to consumers. You as a business owner does not tell people to "---censored for public view---" your just trying to suppress the truth with threats of a lawsuit.
Everything i posted can be verified with email documentation , which is why the reviews are still up. I have done nothing illegal.

Best manuals on the web. Do NOT confuse these with cheaper versions as "well they're all the same". Primary difference is that these are curated (and edited) to your specific VIN (vs. simply using the VIN to verify application). Editing removes the fluff - otherwise you get a manual that applies to every iteration of every engine and transmission combo on your entire model run - thus severely retarding the search process. This editing takes time and thus the higher cost. In short, you get what you pay for.

Great communication throughout the process. Manual is everything that I expected.

absolutely the worst company i have ever dealt with! A total scam! I ordered and payed for a manual for my car. they sent an email back stating they needed my vin, but the car was at the repair shop so there was a delay in my response, but after sending the vin they said that they had already sent the download, which they hadnt because they were supposedly waiting for the vin. After repeated attempts to contact them, most of them ignored or just repeating they sent it which I never recieved, i am still waiting for Alan to resend the download. Its been 2 months.

Edit 2/24/26: Changed from 1 star to 2 stars. The company just sent me a working manual via PDF, about 10 months after the original purchase. They are claiming they refunded me but I need to confirm it with Paypal. I never received any notification I was refunded. I also never received a reply when I requested a refund, so I assumed they were scamming me. I'm updating because someone from the company is emailing me and harassing me about my poor reviews on several platforms for their mistakes. There is a language barrier I believe because they are coming off rude and entitled, like I should be so grateful that they delivered a "free" product 10 months late. I told them I would revise the reviews, however, I would be honest. **I would never do business with this company again for their lack of communication with me and poor customer service. Since they did deliver the product and I downloaded it, I will pay for it if I determine I was refunded.
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Original review: Paid for about 45 days ago, and they never sent me the manual for a 2024 genesis gv70 EV. avoid avoid avoid!!

To clarify, this is a review for factory-manuals.com, NOT factory-manuals.net. The owner claims that poor 1-3 star reviews are mistakenly left here for another company, factory-manuals.net, howver, I cannot confirm or deny that is happening. All I can say is this was a very poor and delayed transaction where the product was not delivered in the 24-48 hours they claimed it would be.

WORKSHOP MANUAL DID TAKE SOME TIME TO RECEIVE BUT ONCE I GOT IT, I WAS VERY SATISFIED, VERY COMPRHENSIVE BUT ONLY THE IMAGES ARE A LITTLE FUZZY BUT STILL GOOD TO WORK WITH. THANK YOU FACTORY-MANUALS.COM FOR TAKING THE TIME AND EFFORT IN FULFILLING MY ORDER. I WILL DEFINATLEY CONSIDER ORDERING MORE MANUALS FROM YOU GUYS

Awful to deal with, took my money and never delivered a product, responses on email are very slow and not reliable. They claimed they were delayed due to Easter 'and sent a manual which wasn't even for my care and not one I ordered. I have asked for a refund and there is nothing. Total Scam

Update - after several weeks Factory-manuals.com delivered their product, which was a 20k page reference manual. So in the end the service was really bad but I finally got my product. So I have changed my review from 1 to 3 stars.

Not misleading, but blatantly false advertising regarding, product availability after purchase, customer service, and surprise expectations for customers to be computer programmers after they’ve charged your account. Factory Manuals website clearly states that your manual will be immediately available upon purchase. It isn’t. Instead I received a response informing me that the product I purchased had to be prepared. Upon receipt, I am told I will have to download an unfamiliar program to navigate the manual by editing code in my Mac terminal. I am concerned by these instructions as it differs so greatly from the websites description of how the transaction should go, but I also need the manual. After asking if the process was usually so time consuming, I was met with a rude response informing me that I had already been informed of such. I then attempted to follow the steps against my better judgement, and was unsuccessful in accessing the manual. I followed the complicated instructions three times to no avail, and when I requested a refund they responded to say I had downloaded the manual three times and they we’re considering the matter to be handled with no need for a refund. Also, when the directions they provide you with are unfamiliar because you’ve never written code or worked in IT , don’t expect any sympathy, do however expect to be treated like an idiot who can afford to throw money away. These guys are cons, frauds, shake it however you may. Factory Manuals exists as a greedy dishonest establishment that cares nothing about blatantly lying to their paying customers, and doesn’t mind luring people in that are in need of a product that will help customers take care of their families, then telling said customer to take a hike. *I have an entire email thread to verify the above information. *

It's been a week, I haven't received the purchased manual. I get not response to my emails and the log in credentials that I received as order confirmation are not working.

I stand corrected!! I purchase a 2025 Subaru outback manual. After I purchase, I waited a lot of 24 to 48 hours. After a week when I did not receive the manual, I was quite frustrated. I’ve reached out to the company and they assured me that the manual was on the way, but because it was a newer model, they were gathering the most recent information. After two weeks, the mail arrived and it’s exactly what I ordered. This is my third purchase from factory manual. I will use them again in the future, and I find their product and incredibly beneficial to any car owner with a DIY mindset.

The end results was excellent! However, the reason I gave the Experience 4 stars is because I was a little apprehensive sending money to a company I didn't recognize and not knowing what I was going to get back. After a 2-day wait I received an email containing a link to download a huge PDF file (530MB) containing 23,010 PDF pages of very detailed instructions and diagrams SPECIFIC to my vehicle, which in my case is a 2021 Toyota 4Runner TRD Off Road. I am a very satisfied customer.

Good customer service and an amazing manual

The first version of the manual was supplied within one day. It was incomplete. I emailed support and within two days, they were able to resend a second version that was complete. The manual is clear and concise and should be able to guide anyone with a moderate DIY mindset.

Very quick service!! I had my manual in less than 24 hours, on the weekend. I also had one question, and they answered promptly. Overall I am pleased with the quality of the manual!

Having the right schematic for my vehicle made a huge difference when trouble shooting my problem

The manual is excellent. The customer service was very good as well. I definitely recommend this company.

I ordered my manual 12/19/24. It is now 1/3/25 and I still have not received the manual. Website advertises 12-48 hours which is clearly BS. The phone number is not in service. This is clearly a scam. I’m curious how there are other good reviews.