First Advantage Reviews 853

Paid this company £50 for a service that they didn't do. Refused to give my £50 back.

I eneded up doing the work myself

This is hands down the worst I've ever been forced to deal with. It has not a single redeeming quality - from the navigation, to entering data, everything is backwards and haphazard.

trying to reset my password Will not send a new code. no one can help

This company is not honest my completion date was 01/23/2026 called them on 01/26/26 was told it will be completed by the end of the day and my background is still pending..customer service just will lie to get you off the phone chat message rep said that it would be expidted that a lie as well they have a lot of bad reviews publicity and I can’t start my new job because they completely don’t care

This is the worst possible platform or tool for companies/candidates. No support, nonsense request for documentation, invasive and rude

I had 2 different representatives leave the chat when I asked a question. They would start to look at my problem, and then would randomly just leave the chat without responding or providing any support. I have not been able to get anyone to help me. This is a continued theme with FirstAdvantage.

The system is so old and so inefficient. why they dont update it

This company provided vague and outright FALSE information about me which cost me an opportunity. They do not provide any information on how to contact them to correct their violations of rights other than to refer to their website which does not provide any further help beyond that.

Just getting the opportunity to do something I enjoy doing is great and I’m happy to be a part of a bigger team.

I have had a poor experience with this company. My background check has stayed in progress since December 5, 2025, with no clear timeline for completion. The process moves slowly, and communication adds to the frustration. I contacted support several times to ask for a status update and to see if I could provide anything to move things forward. I received no helpful answers and no guidance. If you value timely service and clear communication, you should think carefully before choosing this company.

There is NO clear link to apply for a DBS check.
Very unsatisfactory, no form to download.

I felt deceived; it was pretty much invasive and useless. I waited months to work for a company I always dreamed of, and these people from First Advantage kept asking meaningless questions, and I know for sure I won't get hired because of them. I felt as if they stole my personal information, and I have never done anything wrong. Thanks for ruining my chance of getting a good job.

I registered with the only DBS provider accepted by Transport for London (TfL), but the registration process is extremely confusing and poorly designed.

There are different Organisation IDs and Access Codes for new applicants and renewals, yet this is not clearly explained. As a result, I mistakenly registered using the renewal details, even though I am a new applicant.

Once this error was made, there was no way to edit or correct the Organisation ID or Access Code. I even tried registering again with a new email address, but the system still did not allow me to fix the mistake.

To make matters worse, this happened over the weekend, the system does not work properly, and there is no phone support or clear guidance available. This has already caused unnecessary delays and wasted time.

For a mandatory and exclusive service, this level of usability and support is unacceptable. I am requesting a reset or clear instructions to allow me to register correctly as a new applicant.

Incorrect background services ! Yall stated 5 years you went back 20
Years ago and I was fired . This company dosnt comply what so ever . They show a hole record even tho the company states 18 months of 60 months instead they show them the whole record .

They should be shut down, absolute invasive privacy. This is dangerous to individuals. This should not be allowed. They should not be snooping around, gathering inaccurate information, that misrepresents the person.

Attempted to contact customer support. Got a bad chatbot preventing me from getting service. Eventually connected to a human, who answered one question and disconnected.

Very, very good

Call , on october tenth I went in for a drug and background y'all neglected to send it to my employer now it's been 3 months, I happen to go down and take another one, take a day off work, I think you're all totally responsible. I have hired an attorney. You won't answer your phone, you put me on this automated s*** and it's not there, so my attorney will be in touch.