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Company details
Written by the company
Wir übernehmen für Sie den kompletten Papierkram mit dem Eisenbahnunternehmen. Erfahrungsgemäß kann eine erfolgreiche Entschädigung mit Rückfragen des Bahnunternehmens oder sogar mit Mahnungen verbunden sein. Unsere Inkasso-Experten setzen dem Eisenbahnunternehmen enge Fristen und haken nach. Wir kennen Ihre Ansprüche genau und setzen Ihr Recht zielsicher durch, auch wenn sich das Eisenbahnunternehmen quer stellen will.
Contact info
Konrad-Adenauer-Str. 8, 86836, Klosterlechfeld, Germany
- 08282 / 76 899 76 - 60
- service@fahrkartenerstattung.de
- fahrkartenerstattung.de
4.3
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything is good and work good
September 4, 2025
Unprompted review
Hell trip with the Bundesbahn
After a journey full of unexpected delays at least the refund was speedy. Not too happy that the taxi fare wasn’t accepted.
October 31, 2023
Unprompted review
Was super easy process
Was super easy to file a complaint and even though it took some time I wasn't made to run behind them or send numerous emails or calls. The case was resolved. Thank you for your professionalism
October 12, 2023
Unprompted review
Everything went extremely slow and LOOK…
Everything went extremely slow and LOOK OUT: The company keeps a lot (!) of the money you are asking in compensation. Will never use this service again, but apply directly to Bahn.de and get the full amount I was entitled to. To me as non native German speaking it seemed like a total scam. So sad about this.
April 12, 2023
Unprompted review
Reply from Fahrkartenerstattung
Hello,
thanks for your feedback.
We deeply regret that your refund has been delayed.
We are a service provider that handles passenger rights cases with various railway companies (including Deutsche Bahn) to ensure that you and other customers get your money refunded easily, quickly, and uncomplicatedly. Therefore, we receive a commission only for successful work to cover our own costs. All details can be found on our homepage fahrkartenerstattung.de as well as in the application form.
I hope I was able to assist you and provide clarification on the incurred costs.
Best regards,
Your fahrkartenerstattung.de team
Top!!!!!!!!
August 17, 2022
Quick and easy!
August 10, 2022
Bo comment!!
July 6, 2022
Reply from Fahrkartenerstattung
Hello,
thank you for your feedback.
We are very sorry that you were dissatisfied with our service.
Can you please formulate your request in more detail in order to be able to offer you and future customers the expected service or please contact us at service@fahrkartenerstattung.de.
I hope I was able to help with this answer.
Kind regards
Your fahrkartenerstattung.de team
Super schnell super gut :-)
June 11, 2022
Awesome service
I was able to have a partial refund of the ticket, because one of international trains was late and I had to change reservation. Everything was really painles and without any problems. I had my monay back after less than 24 hours :O Cool.
June 1, 2022
Non satisfy
It was assumed that I am using DB official system to return for delay ,but it was not right and just the name and sign was similar , therefore as it was not my choice , basically I am not satisfied .
May 28, 2022
Reply from Fahrkartenerstattung
Hello,
thank you for your feedback.
We are very sorry that you were dissatisfied with our service.
We are responsible for forwarding to the railway company and therefore act as a 'middle man'.
I hope I was able to help you with this answer.
If you have any further questions, please get in touch with our customer service at service@fahrkartenerstattung.de.
Kind regards
your fahrkartenerstattung.de Team
Uncertain it is left (with a threat…
Uncertain it is left (with a threat that I might not receive any money at all) how much I would have received back when I would have waited for a month....
May 17, 2022
Reply from Fahrkartenerstattung
Hello,
thank you for your feedback.
We are very sorry that you were dissatisfied with our service.
We are a service provider that handles passenger rights cases with various railway companies (including Deutsche Bahn), so that you can also have other customers reimbursed their money easily ans quickly.
Therefore, we only receive a commission for successful work to cover our own costs. The amount of the commission depends, among other things, on the enforceability of the case and the economic risk.
You can read all of the details on this both on the fahrkarten.de start page and in the application form.
I hope I was able to help you and enlighten you about the costs incurred.
Kind regards
Your fahrkartenerstattung.de Team
Lie about refund within 24 hours
Says refund within 24 hours on their site, but not really....wrong advertisement, and trying to erase bad review for their lies. 1 star for you!!
March 17, 2022
Unprompted review
Reply from Fahrkartenerstattung
Hello.
Thank you for taking the time to rate our service.
We are very sorry that your refund took longer.
We are responsible for forwarding your request to the relevant railway company and therefore act as a "middle man". We set tight deadlines and follow up if no refund is received. In particularly complicated cases, a refund can sometimes take a little longer, as queries or refusals from the railway company have to be processed by our team of experts. Therefore, we unfortunately have no influence on when and how quickly your case is finally processed by the relevant railway company.
I hope I was able to help you with this answer. If you have any further questions about your case, please contact our customer service team at service@fahrkartenerstattung.de. Our team of experts will be happy to review your case in detail.
With kind regards
Your fahrkartenerstattung.de team
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