Hewer Facilities Management Ltd Reviews 281

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, politeness, and extensive knowledge, often highlighting their helpfulness and friendly demeanor. People frequently mention the exceptional customer service, noting the staff's dedication to going above and beyond to ensure satisfaction, even in challenging situations. The service provided is widely regarded as excellent, with consumers appreciating the efficiency and thoroughness of the work, leading to peace of mind and quick resolutions. The user experience is also highly rated, with many individuals commending the clear explanations provided by the staff, making complex issues easy to understand. Reviewers often express gratitude for the prompt arrival of engineers and their ability to quickly diagnose and fix problems, ensuring heating and hot water are restored efficiently.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism,... See more

Service

Consumers consistently report positive experiences with the service. Many reviewers highlight the politeness,... See more

User experience

People report positive experiences with the user experience. Many reviewers found the process very easy, with... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gren visited my property today to complete maintenance on my boiler. Had issues with accessing loft hatch as landlord didn’t provide key. Hewer then sorted this out on behalf of landlord so the job... See more

Company replied

Rated 5 out of 5 stars

Incredible job from Ryan gough, very kind, friendly and informative engineer, answered any question and was polite throughout ….. showed us how it all worked and made sure we was happy with everything... See more

Company replied

Rated 5 out of 5 stars

The work Jack carried out was completed to an excellent standard, and he made sure everything was left clean and tidy afterwards. What impressed me most was his attention to detail and strong focus on... See more

Company replied

Rated 5 out of 5 stars

Lee Sherriff was outstanding. When our property failed to provide hot water, Lee quickly identified the problem and ensured the replacement part was ordered, delivered, and fitted as fast as possible... See more

Company replied


Company details

  1. Heating Contractor
  2. Electrician
  3. Gas Installation Service
  4. Plumber

Written by the company

The Region's Leading Facilities Management Company. Providing Domestic Gas Servicing, Maintenance & Boiler Installation. Commercial Gas Services. Mechanical & Electrical Services and Renewable Energies. We have a manned Call Centre 24/7, 365 days a year.


Contact info

4.9

Excellent

TrustScore 5 out of 5

281 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very professional and friendly

Very professional and friendly. My Radiator was fix very quick and in time.

March 29, 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to the team, Many Thanks Hewer FM

Rated 5 out of 5 stars

Adam was friendly and professional…

Adam was friendly and professional sorted the problem out that day! Can’t thank him enough!

March 28, 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Adam, Many Thanks Hewer FM

Rated 5 out of 5 stars

Excellent Job

The staff was very professional. He was very polite and friendly though out the job and seems like he knew his job exceptionally well. He superbly explained me what he was doing when conducting safety checks in 44 Jackson Road. Excellent job.

March 27, 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to the team, Many Thanks Hewer FM

Rated 5 out of 5 stars

Lovely helpful and got the work done 👍🏻

Lovely helpful and got the work done 👍🏻

March 26, 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to the team, Many Thanks Hewer FM

Rated 5 out of 5 stars

Mohammad Rahim

Mohammad Rahim

He was very helpful. I needed him to only fix one of the radiators in the house initially but we had been out of heat and hot water for the last two days and he helped me get the heat back on today even though it wasn’t on his job’s list. My other appointment was not until next Monday. With two little kids in the house it was going to be a horrible week in the cold but Mohammad took the time to help us out straight away and fix the problem. Can’t thank him enough!!!

March 25, 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Mohammed, Many Thanks Hewer FM

Rated 5 out of 5 stars

Lee was really helpful & friendly

Lee was really helpful & friendly! Sorted the issue straight away - thank you!

March 25, 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Lee, Many Thanks Hewer FM

Rated 5 out of 5 stars

Huge thank you to Lee Sheriff

I was only supposed to be supplied with some electric heaters this afternoon as my boiler stopped working over the weekend but Lee Sheriff was due to complete the job tomorrow and came in to see if he could sort it out quickly. Luckily he knew exactly what was wrong after a few minute inspection and he completed the job in record time, Thank you Lee Sheriff.

March 17, 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Lee, Many Thanks Hewer FM

Rated 5 out of 5 stars

Great service

Great service from Lee Sheriff prompt attendance and completed the work. Also very patient with my 7 year old and all his questions....!! He left a little bag here though with some tools in, hopefully someone can get a message to him!

March 15, 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Lee, Many Thanks Hewer FM

Rated 5 out of 5 stars

Many thanks to Lee sheriff for sorting…

Many thanks to Lee sheriff for sorting my radiators out! Quick, professional and curious.

March 13, 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Lee, Many Thanks Hewer FM

Rated 5 out of 5 stars

Lucas completed an excellent standard…

Lucas completed an excellent standard of work today, and corrected many previous faults in system. Thank you so much, appreciated!

March 6, 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Lucas, Many Thanks Hewer FM

Rated 5 out of 5 stars

Very helpful

Very helpful. Polite and professional
Thank you

March 6, 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to our team, Many Thanks Hewer FM

Rated 5 out of 5 stars

Excellent service

On time. Experienced engineer. Left site spotless. Many thanks

February 26, 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to our team, Many Thanks Hewer FM

Rated 5 out of 5 stars

Steve - great service

Great service today from Steve. Informative, clean & tidy!

February 25, 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Steve, Many Thanks Hewer FM

Rated 5 out of 5 stars

Great

Mo came and was extremely professional helpful and patient. Highly recommended

February 21, 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed onto Mohammed, Many Thanks Hewer FM

Rated 5 out of 5 stars

Mohammed Rahim - Excellent Service!

Mohammed Rahim provided an excellent service and was at the property within 2 hours of raising a fault with our heating and hot water. Lovely man with great work ethic and very good at explaining technical issues to me (a non technical customer) on what the problem was and how he had rectified it. Great service.

February 21, 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed onto Mohammed, Many Thanks Hewer FM

Rated 5 out of 5 stars

Replacement heating system in a military quarter

Bailey, Corey & Brenan - Outstanding work replacing the heating system in a military quarter.

Professional throughout and tidied up after themselves each day which meant there was minimal disruption 👍

February 14, 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed onto Bailey and Team, Many Thanks Hewer FM

Rated 5 out of 5 stars

Top Service from Hewer- Thanks to Bailey

We have been without working gas boiler since 10 days. Although living in military housing, on the very first day Bailey from Hewer arrived to help and recommended new set of boiler when he had a first glance at the issue.
Upon parts being delivered, Bailey again provided a top service by replacing new boiler at no time. He was very helpful, was able to give information on what’s being required and requested through the chain with minimal delay. All round very professional conduct and delivery of top service, him as individual engineer who represents Hewer. Very glad to have boiler sorted and finally heating is back.

February 12, 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed onto Bailey, Many Thanks Hewer FM

Rated 5 out of 5 stars

Skills Galore - no problem insurmountable!

Paul is an absolutely lovely person and super knowledgeable! He identifies issues and deals with them promptly and efficiently. Knowhow, skills, experience and personality! What a combination! Thank you Paul and thank you Hewer.

February 11, 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed onto Paul, Many Thanks Hewer FM

Rated 5 out of 5 stars

Very friendly, fast and efficient

Nicholas was very quick and efficient tested everything for us and even found an issue with a missing part that was missed when our boiler was installed a year ago

February 5, 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed onto Nick, Many Thanks Hewer FM

Rated 5 out of 5 stars

Mitch arrived on time

Mitch arrived on time, was dressed appropriately and was very professional and polite.
He was very thorough in his work and I would recommend him 100%.
He is a credit to your company

February 1, 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed onto Mitch, Many Thanks Hewer FM

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look