Gren visited my property today to complete maintenance on my boiler. Had issues with accessing loft hatch as landlord didn’t provide key. Hewer then sorted this out on behalf of landlord so the job... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Incredible job from Ryan gough, very kind, friendly and informative engineer, answered any question and was polite throughout ….. showed us how it all worked and made sure we was happy with everything... See more
Company replied
The work Jack carried out was completed to an excellent standard, and he made sure everything was left clean and tidy afterwards. What impressed me most was his attention to detail and strong focus on... See more
Company replied
Lee Sherriff was outstanding. When our property failed to provide hot water, Lee quickly identified the problem and ensured the replacement part was ordered, delivered, and fitted as fast as possible... See more
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Company details
Written by the company
The Region's Leading Facilities Management Company. Providing Domestic Gas Servicing, Maintenance & Boiler Installation. Commercial Gas Services. Mechanical & Electrical Services and Renewable Energies. We have a manned Call Centre 24/7, 365 days a year.
Contact info
Hewer Facilities Management Ltd, Unit G/1, The Aquarius Centre, Edison Close, GL2 2FN, GLOUCESTER, United Kingdom
- 01452 525854
- suggestions@hewerfm.co.uk
- failsafeplan.co.uk
4.9
Excellent
281 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very friendly and polite
Very friendly and polite. Made it clear how everything worked.
April 28, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to the Team, Many Thanks Hewer FM
5* experience from Lee Sheriff
5* experience from Lee Sheriff, he did an excellent job installing a new gas hob despite the job requiring a lot of fiddling to make it fit and move the gas pipes. A clean and tidy professional who is a credit to the company.
April 28, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Lee, Many Thanks Hewer FM
Top job!
I have had a Hewer Fail Safe plan since 2015. I have always been very happy with the way it has worked.
Both with the annual boiler check and any problems that have arisen during the year.
Recently I had a strange situation where the midlevel radiator was hot when the hot water was heating. I contacted Hewer, but the engineers were quite busy so I had to wait. That was not a problem and I could deal with it. I have a tank and an immersion. Anyway Paul came and as was suggested by a friend it was the diverter valve (I think). Electrical/electronic rather than water pipe based. It turned out that Paul had done our annual check. We had a good chat about the system while he worked and the problem was solved.
April 17, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to leave us a review, we really appreciate your feedback. We’re pleased we were able to assist you, and glad you are now fully satisfied with the service provided. We also want to thank you for your patience regarding the waiting time. During particularly busy periods, especially when the weather turns colder, we prioritise households who are without any heating or hot water under our emergency criteria. As your situation fortunately enabled heating & hot water, it meant we were able to ensure those most in urgent need received immediate attention. Please rest assured, had you been without heating or hot water, we would have prioritised your call and had an engineer with you within 24 hours, in line with the terms of our Failsafe Plan. We’re grateful for your understanding and for being part of helping us support the wider community during the peak season. If you need anything further, please don’t hesitate to get in touch. Kind Regards Hewer FM
Helpful and clear
April 24, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to the Team, Many Thanks Hewer FM
Good
Lee has completed a few jobs at our property. Work been carried out to a high standard, helpful and polite. Thank you
April 24, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Lee, Many Thanks Hewer FM
Boiler serviced by Tom Dehaan
Had my boiler serviced today by Tom Dehaan. Very polite and friendly, excellent service ⭐️⭐️⭐️⭐️⭐️
April 24, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Tom, Many Thanks Hewer FM
Good customer service with extensive…
Good customer service with extensive experience in the subject matter. An individual who is highly professional, helpful, and friendly.
April 24, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to the Team, Many Thanks Hewer FM
Tom Barton attended our property and…
Tom Barton attended our property and did a cracking job and rectified some minor issues with our heating, highly recommend Hewers!
April 22, 2025
Unprompted review
Highly Professional
Highly Professional, took time to go through each component of safety checks, polite and friendly.
April 17, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to the Team, Many Thanks Hewer FM
Excellent fast response & kind &…
Excellent fast response & kind & efficient service from Matt& Alfie
April 17, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Matt and Alfie, Many Thanks Hewer FM
**Excellent Gas Engineer
**Excellent Gas Engineer – Thorough, Professional, and Highly Recommended!**
I cannot praise the gas engineer who visited today enough! He spent nearly an hour meticulously inspecting my boiler, going above and beyond what previous engineers have done. His attention to detail was outstanding—he checked every component, explained what he was doing, and ensured everything was running safely and efficiently.
What really stood out was his professionalism and willingness to take the time to do the job properly, rather than rushing through it.
April 14, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to the Team, Many Thanks Hewer FM
Cannot recommend Gee Gunrad highly…
Cannot recommend Gee Gunrad highly enough. Absolute nightmare 3 weeks with a substantial leak and totally saturated living room carpet and completely useless support from Vivo and Pinnacle despite 6+ workspeople out, Gee was the first to immediately identify the issue, order necessary parts, provide a temporary solution for us, and teach me what to do in various scenarios while waiting for the main fix. I appreciate everything he did so much and slightly offsets the truly shocking service received from pinnacle and vivo so far. Lady on phone from Hewer was also first person to actually show any empathy and understanding for the unlovable situation pinnacle and vivo have left us in past 3 weeks.
April 12, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to GG, Many Thanks Hewer FM
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to the Team, Many Thanks Hewer FM
Really good service very friendly great…
Really good service very friendly great with my pets very professional cleaned up everything after I couldn't see any difference to the work it was absolutely spot on recommended Sam was very professional
April 9, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to the Team, Many Thanks Hewer FM
Engineer was excellent and efficient
Engineer was excellent and efficient. Also very polite. Thank you
April 7, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to the Team, Many Thanks Hewer FM
Mr Than was an amazing expert
Mr Than was active, attention to detail and well experienced. Informative and approachable
April 4, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to the Than, Many Thanks Hewer FM
Thorough, professional inspection service
Our inspection today was carried out by Than Rana. He was very professional and thorough. He showed his id and talked me through every step of the inspection. There was an issue related to a problem with our chimney (which we already knew about) so he did some extra tests to ensure it was safe to use our boiler while we wait for the other repairs. Overall I’ve been really impressed with the inspection service since we have been in this property.
April 4, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to the Than, Many Thanks Hewer FM
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to the team, Many Thanks Hewer FM
25 anson place visit
The gas engineer that came for the inspection to be carried was brilliant and quite friendly. Was quite experienced and knowledgable and gave me some tips on making use of the boiler.
April 1, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to the team, Many Thanks Hewer FM
Polite friendly and good communication
Polite friendly and good communication. Cleaned up after himself. Fixed the problem no trouble. Very happy so thank you
March 31, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to the team, Many Thanks Hewer FM
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