Hewer Facilities Management Ltd Reviews 281

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, politeness, and extensive knowledge, often highlighting their helpfulness and friendly demeanor. People frequently mention the exceptional customer service, noting the staff's dedication to going above and beyond to ensure satisfaction, even in challenging situations. The service provided is widely regarded as excellent, with consumers appreciating the efficiency and thoroughness of the work, leading to peace of mind and quick resolutions. The user experience is also highly rated, with many individuals commending the clear explanations provided by the staff, making complex issues easy to understand. Reviewers often express gratitude for the prompt arrival of engineers and their ability to quickly diagnose and fix problems, ensuring heating and hot water are restored efficiently.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism,... See more

Service

Consumers consistently report positive experiences with the service. Many reviewers highlight the politeness,... See more

User experience

People report positive experiences with the user experience. Many reviewers found the process very easy, with... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gren visited my property today to complete maintenance on my boiler. Had issues with accessing loft hatch as landlord didn’t provide key. Hewer then sorted this out on behalf of landlord so the job... See more

Company replied

Rated 5 out of 5 stars

Incredible job from Ryan gough, very kind, friendly and informative engineer, answered any question and was polite throughout ….. showed us how it all worked and made sure we was happy with everything... See more

Company replied

Rated 5 out of 5 stars

The work Jack carried out was completed to an excellent standard, and he made sure everything was left clean and tidy afterwards. What impressed me most was his attention to detail and strong focus on... See more

Company replied

Rated 5 out of 5 stars

Lee Sherriff was outstanding. When our property failed to provide hot water, Lee quickly identified the problem and ensured the replacement part was ordered, delivered, and fitted as fast as possible... See more

Company replied


Company details

  1. Heating Contractor
  2. Electrician
  3. Gas Installation Service
  4. Plumber

Written by the company

The Region's Leading Facilities Management Company. Providing Domestic Gas Servicing, Maintenance & Boiler Installation. Commercial Gas Services. Mechanical & Electrical Services and Renewable Energies. We have a manned Call Centre 24/7, 365 days a year.


Contact info

4.9

Excellent

TrustScore 5 out of 5

281 reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Had Steve round he had repaired my…

Had Steve round he had repaired my boiler and sorted out my heater and made sure I would have hot water again thank you Steve

June 5, 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Steve, Many Thanks Hewer

Rated 5 out of 5 stars

Engineer Colin Baker

Engineer Colin Baker came today, very friendly and helpful. Serviced my boiler in a reasonable time frame.

June 5, 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Colin, Many Thanks Hewer

Rated 5 out of 5 stars

We had our annual gas safety check…

We had our annual gas safety check yesterday and I was delighted once again to enjoy the impeccable skills and exemplary customer service of Paul Shanley (PS01) and the team at Hewer. Following a confirmation call a couple of days before and another from Paul ten minutes before our appointment, he arrived bang on time and it was a real pleasure to see him again, having looked after us so brilliantly last year when we had problems with our boiler. As ever, Paul was the epitome of professionalism and efficiency, performing the inspection with his usual care and thoroughness and engendering my complete trust in a job done right. Thank you Paul, and to the team at Hewer once again, for looking after us so well and providing nothing less than 5 star service. It is always truly appreciated and valued.

June 4, 2025
Unprompted review
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Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Paul, Many Thanks Hewer

Rated 5 out of 5 stars

Polite and respectful engineer who…

Polite and respectful engineer who explained the problem

June 3, 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to the team, Many Thanks Hewer

Rated 5 out of 5 stars

Very friendly

Very friendly, explained what he was doing, very thorough and methodical in his work, fixed the fault. Thankyou

May 30, 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to the team, Many Thanks Hewer

Rated 5 out of 5 stars

Ryan gough

Ryan gough, was amazing very professional, arrived at the time arranged and make sure I knew how to work everything. I now have a new boiler. Ryan was friendly and loved my doggie.

May 29, 2025
Unprompted review
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Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Ryan, Many Thanks Hewer

Rated 5 out of 5 stars

Ryan Gough was amazing

Ryan Gough was amazing! he efficiently got my boiler fitted & running and explained everything I needed to know before he left. He also kept my two children entertained and gave them amazing advice about life and adulthood which really helped me. Thank you so much

May 28, 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Ryan, Many Thanks Hewer

Rated 5 out of 5 stars

Solar hot water system failure

After moving into a new property with a solar hot water system, the display unit started flashing with an error and soon after no hot water was being produced at all. After trying several companies without any luck I rang Hewers, who were able to source an engineer (Greg) the same day. Greg arrived on time and could not have been more helpful whilst with us, explaining how the system worked, why we were producing no hot water and ensuring we had some by the time he left. Highly recommend.

May 20, 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Gregg, Many Thanks Hewer

Rated 5 out of 5 stars

Easy 5 star

Easy 5 star, Ashton was amazing. Polite, efficient and prompt service. Highly recommend

May 14, 2025
Unprompted review
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Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Ashton, Many Thanks Hewer

Rated 5 out of 5 stars

Colin baker

Colin baker
Very friendly quick & efficient. Working on behalf my landlord . Recommend

May 12, 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Colin, Many Thanks Hewer

Rated 4 out of 5 stars

Ryan

Excellent service made me feel very comfortable having him all morning at my property
Special mention to Ryan who worked well and hard
Saturday morning on 10th may

May 10, 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Ryan, Many Thanks Hewer

Rated 5 out of 5 stars

Had a great experience with Colin Baker…

Had a great experience with Colin Baker from Hewer fm. Very professional, friendly and hardworking.

May 9, 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Colin, Many Thanks Hewer

Rated 5 out of 5 stars

Fantastic experience 👏

Fantastic experience 👏

May 9, 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to the team, Many Thanks Hewer

Rated 5 out of 5 stars

Effective Efficient & Top Service!

Tom Barton was the engineer who came to inspect our boiler and gas and honestly in the 3.5yrs we have lived here, he was able to fix our radiator that was stone cold for almost 2yrs. He was effective, efficient and even welcomed my curiosity on how the boiler looks on the inside and explained a bit about what it is they do when they come for inspection. Top notch service and one of the best we have received. Thanks Tom for being a star! Now we don’t have to worry about freezing through the winter nights. If you get him, you’re in for a top service.

May 9, 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Tom, Many Thanks Hewer

Rated 5 out of 5 stars

Gas engineer was friendly

Gas engineer was friendly . He was great at his work.

May 8, 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to the Team, Many Thanks Hewer

Rated 5 out of 5 stars

Great service

Great service! Colin Baker was very friendly and efficient.

May 7, 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Colin, Many Thanks Hewer

Rated 5 out of 5 stars

Colin baker attended today and was…

Colin baker attended today and was friendly and helpful answering all questions. Thank you very much :)

May 6, 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Colin, Many Thanks Hewer

Rated 5 out of 5 stars

Very quick and reliable service from…

Very quick and reliable service from Tom Dehaan

April 29, 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Tom, Many Thanks Hewer

Rated 5 out of 5 stars

A big thank you to Tom Dehaan

A big thank you to Tom Dehaan, for turning up on time
and doing a top job under difficult circumstances,his
demeanor was positive and friendly throughout.

April 29, 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Tom, Many Thanks Hewer FM

Rated 4 out of 5 stars

Professional and swift

Professional and swift, I was explained the process involved and the engineer carried on with the task swiftly.
Show me all the results and job was done.

April 28, 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to the Team, Many Thanks Hewer FM

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