Gren visited my property today to complete maintenance on my boiler. Had issues with accessing loft hatch as landlord didn’t provide key. Hewer then sorted this out on behalf of landlord so the job... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Incredible job from Ryan gough, very kind, friendly and informative engineer, answered any question and was polite throughout ….. showed us how it all worked and made sure we was happy with everything... See more
Company replied
The work Jack carried out was completed to an excellent standard, and he made sure everything was left clean and tidy afterwards. What impressed me most was his attention to detail and strong focus on... See more
Company replied
Lee Sherriff was outstanding. When our property failed to provide hot water, Lee quickly identified the problem and ensured the replacement part was ordered, delivered, and fitted as fast as possible... See more
Company replied
Company details
Written by the company
The Region's Leading Facilities Management Company. Providing Domestic Gas Servicing, Maintenance & Boiler Installation. Commercial Gas Services. Mechanical & Electrical Services and Renewable Energies. We have a manned Call Centre 24/7, 365 days a year.
Contact info
Hewer Facilities Management Ltd, Unit G/1, The Aquarius Centre, Edison Close, GL2 2FN, GLOUCESTER, United Kingdom
- 01452 525854
- suggestions@hewerfm.co.uk
- failsafeplan.co.uk
4.9
Excellent
280 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I want to thank the boiler engineer
I want to thank the boiler engineer. Who is a professional. And he had no problem with repair. Everything lasted briefly and efficiently. Thank you Tom D.
Ewa ( Bourton-on-the-Water)
July 9, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Tom, Many Thanks Hewer
Very kind engineer
Come on time, very kind and polite gentleman! Explains everything he’s doing and helped me understand the issues with my boiler :)
Reference for Darren - Ds02
July 9, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Darren, Many Thanks Hewer
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to the team, Many Thanks Hewer
Nicholas was very polite and friendly…
Nicholas was very polite and friendly he explained everything as he was doing it.
July 8, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Nick, Many Thanks Hewer
Friendly
Friendly, knew what he was doing, the engineer's name is Nicholas
July 7, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Nick, Many Thanks Hewer
Kind
Kind, prompt, way earlier than expected which is a first but avoided school run hrs, talked me through issues with cooker to an understanding manner (Colin Baker )
July 3, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Colin, Many Thanks Hewer
Nickolas did a great job again this…
Nickolas did a great job again this year. Professional and polite.
Talked through every step of the job.
July 2, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Nick, Many Thanks Hewer
Nicholas was great very professional…
Nicholas was great very professional very quick told me everything before he done it
July 2, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Nick, Many Thanks Hewer
Very polite and professional
Very polite and professional. Did our annual gas check in a timely manner and was overall a lovely guy.
July 2, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to the Team, Many Thanks Hewer
Prompt, professional, expert, friendly
I was interested in the Failsafe Plan Option 6 which needed 2 surveys before they could sign me up. They were so helpful organising the surveys, and identified my boiler needed a little TLC. Andy and Devon were prompt, professional, expert, friendly and helped us understand what we needed and why. Really impressed and would highly recommend. Have signed up to Failsafe, Option 6 and really glad I got it sorted in the summer and not waited until the winter!
June 19, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Andy and Dev, Many Thanks Hewer
Stephen fenton came to service my…
Stephen fenton came to service my boiler , was amazing and fitted out new parts for me , very polite and helpful
June 30, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Stephen, Many Thanks Hewer
Mr.Than Rana attended our property and…
Mr.Than Rana attended our property and conducted a marvellous job and repair. Very clean, dedicated and wealth of experience. Thank you Mr.T. Rana 🙏🏽
June 26, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Than, Many Thanks Hewer
Excellent service thank you Jake…
Had a visit from Jake today to change our smoke detectors and he was so professional and quick
June 26, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Jake, Many Thanks Hewer
Hade a nice guy called Jake come today…
Hade a nice guy called Jake come today to fit my new smoke alarm/decldecford & as very polite friendly & tidy
June 25, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Jake, Many Thanks Hewer
Muhammed Rahim was excellent
Muhammed Rahim was excellent, thorough & professional.
June 19, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Mohammed, Many Thanks Hewer
Lee Sherriff and his partner chip were…
Lee Sherriff and his partner chip were absolutely fantastic. Very friendly and super helpful. Fixed the issue that has been going on for 2 years within an hour.
10/10 would recommend!
June 19, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Lee, Many Thanks Hewer
Great service
Hewer were very helpful and efficient arranging the annual service for our ASHP. Greg the service engineer could not have been more competent, efficient and knowledgeable in making sure that the heating system was working optimally. He very helpfully explained how parts of the system operated. We would be very glad to have him do our annual service again next year.
June 17, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Gregg, Many Thanks Hewer
Excellent service
Great service, competent and professional throughout the job. Couldn’t recommend this person enough
June 17, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to the team, Many Thanks Hewer
Great service from Collin Baker today
Great service from Collin Baker today. Very friendly and made sure my gas is all safe. Many thanks ☺️
June 16, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Colin, Many Thanks Hewer
Had Steve round he had repaired my…
Had Steve round he had repaired my boiler and sorted out my heater and made sure I would have hot water again thank you Steve
June 5, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Steve, Many Thanks Hewer
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