Gren visited my property today to complete maintenance on my boiler. Had issues with accessing loft hatch as landlord didn’t provide key. Hewer then sorted this out on behalf of landlord so the job... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Incredible job from Ryan gough, very kind, friendly and informative engineer, answered any question and was polite throughout ….. showed us how it all worked and made sure we was happy with everything... See more
Company replied
The work Jack carried out was completed to an excellent standard, and he made sure everything was left clean and tidy afterwards. What impressed me most was his attention to detail and strong focus on... See more
Company replied
Lee Sherriff was outstanding. When our property failed to provide hot water, Lee quickly identified the problem and ensured the replacement part was ordered, delivered, and fitted as fast as possible... See more
Company replied
Company details
Written by the company
The Region's Leading Facilities Management Company. Providing Domestic Gas Servicing, Maintenance & Boiler Installation. Commercial Gas Services. Mechanical & Electrical Services and Renewable Energies. We have a manned Call Centre 24/7, 365 days a year.
Contact info
Hewer Facilities Management Ltd, Unit G/1, The Aquarius Centre, Edison Close, GL2 2FN, GLOUCESTER, United Kingdom
- 01452 525854
- suggestions@hewerfm.co.uk
- failsafeplan.co.uk
4.9
Excellent
280 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Colin baker carried out a annual gas…
Colin baker carried out a annual gas inspection at my house he was very polite and professional, he was happy to answer questions I had and took time to explain everything to me
September 4, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Colin, Many Thanks Hewer
True Professional!
Lee worked diligently and efficiently to get the job done in a timely manner. He was a true professional, who was respectful to us and our home. Thank you Lee!
September 3, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Lee, Many Thanks Hewer
Fantastic! Thank you, Paul!
Paul went above and beyond today; I am so grateful for all the work he's done for me! Just knowing that it has been done properly and to a high standard has lifted a massive weight off and reduced a huge amount of stress. I can't say thank you enough!
August 29, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Paul, Many Thanks Hewer
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to the Team, Many Thanks Hewer
Jake Steele attended
Jake Steele attended, was well informed and did a fantastic job, answered all my questions and cleared up behind himself.
August 28, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Jake, Many Thanks Hewer
Lee Sherriff was outstanding
Lee Sherriff was outstanding. When our property failed to provide hot water, Lee quickly identified the problem and ensured the replacement part was ordered, delivered, and fitted as fast as possible. He showed real understanding of our personal situation, knowing our 2 year old son was returning home from hospital, and went above and beyond to make sure we had a warm, comfortable home to bring him back to. Exceptional service and care. Thank you, Lee!
August 21, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Lee, Many Thanks Hewer
Annual boiler check
Colin Baker did our annual boiler check. He came early within the timeslot, was good. He was very friendly informative and thorough He gave advice and improved the cooker burner gas flow as the flame was low. Thanks
August 20, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Colin, Many Thanks Hewer
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to the Team, Many Thanks Hewer
Great service today received from Colin…
Great service today received from Colin baker. Very reliable. Very efficient.
August 13, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Colin, Many Thanks Hewer
Boiler service
Colin Baker serviced the boiler today. Friendly, and competent in his work.
August 13, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Colin, Many Thanks Hewer
Gren
Gren visited my property today to complete maintenance on my boiler.
Had issues with accessing loft hatch as landlord didn’t provide key. Hewer then sorted this out on behalf of landlord so the job could be completed and my young toddlers still had access to heating and hot water over the weekend. Instead of capping my gas. Lovely gentleman. Great customer service, efficient and polite. Thanks Gren!
August 8, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Grenville, Many Thanks Hewer
Great Engineer
Ollie the engineer was very friendly and polite and was happy to answer any questions I had!
July 31, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Ollie, Many Thanks Hewer
The engineer was very polite and helpful
The engineer was very polite and helpful
July 28, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you for taking the time to leave a review, your kind words will be passed onto the team. Many Thanks from the Hewer team.
Incredible job from Ryan Gough
Incredible job from Ryan gough, very kind, friendly and informative engineer, answered any question and was polite throughout ….. showed us how it all worked and made sure we was happy with everything as he went along, we really appreciate the work he’s done today, 11/10 service!!! He tidied up after himself and made sure everything was looking clean and tidy!!!
July 24, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you for taking the time to leave a review, your kind words will be passed onto Ryan. Many thanks from the Hewer team.
Colin Baker visited today very friendly…
Colin Baker visited today very friendly and professional.
July 24, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you for taking the time to leave a review, your kind words will be passed onto the team. Many Thanks from the Hewer team.
Colin Baker visited my home to complete…
Colin Baker visited my home to complete a gas check and was excellent! Efficient and on time - great service. Thanks Colin!
July 22, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Colin,, Many Thanks Hewer
Polite, professional and speedy
The engineer was professional, tidy and thorough. He also explained what he was doing and why and gave a detailed report when he finished.
July 15, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to the team,, Many Thanks Hewer
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Colin, Many Thanks Hewer
Lovely people good workers.
Ryan Gough and David Wilkinson did a wonderful job putting in my new heating system. They were working at 29deg and then had to go in the loft. Which must have been like a oven 🤔. Yet they did the job and cleaned up after themselves.
July 11, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Ryan and Dave, Many Thanks Hewer
Nicholas was a very pleasant man
Nicholas was a very pleasant man. Easy to chat to so communication was good. Did his job efficiently.
July 11, 2025
Unprompted review
Reply from Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Nick, Many Thanks Hewer
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