Faircloth & Reynolds Reviews 

377
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that every single person they dealt with was extremely professional, courteous, and polite from start to finish. The staff consistently goes above and beyond to ensure all needs are met with a friendly and supportive attitude. Reviewers highlight that the installation crews arrive precisely on schedule, work diligently without stopping, and complete tasks seamlessly. People are also very impressed by how thoroughly they clean up afterwards and take the time to explain every detail. Many consumers state they would immediately recommend these reliable services to others for future work.

What people talk about most

Staff

Customers had positive experiences with staff, consistently highlighting their professional, polite, and... See more

Service

Consumers find service to be exceptionally positive, reporting prompt quotes and professional installation... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Came recommended by a family friend and with good reason. Very impressive all round. Great assessment of our needs and options (retrofitting brick/ concrete 80s house with AC with ducted upstairs a... See more

Rated 5 out of 5 stars

The two young men who were allocated my job were knowledgeable and friendly. They were hardworking and did not stop working from the time that they arrived at my home until the time that they left.... See more

Company replied

Rated 5 out of 5 stars

F & R were very professional from start to finish of our A/C unit. The office ladles were friendly and polite. The installation crew were equally fantastic. I am very pleased that I chose Fairc... See more

Rated 5 out of 5 stars

We can honestly say that from the first inspection re quote, contact with office staff, the installers and selected electricians, all were so professional and helpful in all aspects. We have no com... See more

Company replied


Company details

  1. Air Conditioning Contractor
  2. Commercial Refrigeration
  3. Commercial Refrigerator Supplier
  4. Cooling Plant
  5. HVAC Contractor
  6. Metal Fabricator

Written by the company

If you are searching for the refrigeration, air conditioning and catering equipment specialists in North East NSW or Brisbane, look no further. Here at Faircloth & Reynolds, we have grown to be one of the largest refrigeration, air conditioning and catering equipment companies on the east coast of Australia. Established in 1984 and currently employing about 200 skilled staff, including 50 apprentices, our diverse abilities include the installation and service of air-conditioning equipment ranging from domestic systems to multi-million dollar mechanical contracts in supermarkets, universities, clubs, and public buildings.


Contact info

4.9

Excellent

TrustScore 5 out of 5

377 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(377)

44 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

EXCELLENT EXPERTISE.

It was a pleasure to deal with David Sainsbury and his team of tradesman from Faircloth & Renolds.

They completed the project on time under the excellent expertise of their Foreman Zak.

At all times they were polite and tidy with minimal mess.

August 21, 2024
Faircloth & Reynolds logo

Reply from Faircloth & Reynolds

Thank you very much for the positive review, Wallis! I will pass on your thanks to David, Zack & the team :) It was a pleasure working for you.

Rated 5 out of 5 stars

Punctual Friendly Service

The boys were friendly, tidy and professional. Turned up on time, ran through the instructions etc. All round good job.

July 29, 2024
Faircloth & Reynolds logo

Reply from Faircloth & Reynolds

Thank you very much for the review, Brendan!

Rated 5 out of 5 stars

Great team at a good price

Very clear and prompt communications from initial enquiry through quote then installation. Very good people to deal with at each stage. A very professional job at a reasonable price.

July 17, 2024
Faircloth & Reynolds logo

Reply from Faircloth & Reynolds

Thank you for the great review, Stephen :)

Rated 5 out of 5 stars

Good service

Good service, friendly and efficient staff.

July 28, 2024
Faircloth & Reynolds logo

Reply from Faircloth & Reynolds

Thank you for the review!

Rated 5 out of 5 stars

Professional, Polite and Friendly

The entire team, led by Cameron, were professional, polite and friendly. We were consulted on placement of all air conditioning components in all rooms and advised on the best positioning for optimum results.
The team made sure to leave all areas as they found them.
We would definitely recommend Faircloth and Reynolds.

July 22, 2024
Faircloth & Reynolds logo

Reply from Faircloth & Reynolds

Thank you very much for taking the time to review us! :)

Rated 5 out of 5 stars

Excellent service and very prompt

Excellent service and very prompt. Kept informed about what was happening and how long it would take. Would definitely recommend them very highly.

July 23, 2024
Faircloth & Reynolds logo

Reply from Faircloth & Reynolds

We're thrilled your satisfied with our services, Joan. Thank you for the review :)

Rated 5 out of 5 stars

Reliable service

From the quote process through installation, there was good communication and reliable service and my new ducted heating is great.

July 18, 2024
Faircloth & Reynolds logo

Reply from Faircloth & Reynolds

Thank you very much for the positive feedback, Sandy!

Rated 5 out of 5 stars

All staff from admin to the boys…

All staff from admin to the boys completing our ducted air conditioning were helpful, friendly & efficient

June 3, 2024
Faircloth & Reynolds logo

Reply from Faircloth & Reynolds

We really appreciate your positive feedback, Kathy. Many thanks for your review! I have passed this onto the team.

Rated 5 out of 5 stars

Great Job

The guys who came to install did a great job. They were friendly and paid attention to detail even double-checking the internal unit was level as our ceiling isn't!
Would highly recommend Faircloth and Reynolds.

June 12, 2024
Faircloth & Reynolds logo

Reply from Faircloth & Reynolds

Thank you very much for the feedback, Tina! We take extra care in our work to ensure a high level of service and quality is achieved.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look