Fair for You Reviews 

19,486
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 812 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward application process and user-friendly website, noting that it is very simple to navigate and get quick decisions for household purchases. People also appreciate the genuinely helpful customer support team, alongside flexible payment options that provide much-needed relief and fit comfortably into tight household budgets. However, some customers also noted frustrating experiences involving unexpected payment processing delays, sudden application rejections after years of consistent use, and rigid financing decisions. A few individuals also mentioned communication hurdles, such as ignored emails and a lack of support availability during weekend hours when urgent help was needed.

What people talk about most

User experience

Customers had positive experiences with user experience, consistently praising the straightforward and quick... See more

Service

Customers consistently note positive experiences with service, highlighting easy payment options, helpful... See more

Product

Reviewers mention positive feedback about product, highlighting the great range of household goods and... See more

Payment

Clients share positive opinions on payment options, highlighting that consumers can choose convenient payment... See more

Customer service

Consumers find customer service to be positive, highlighting quick, friendly responses and brilliant support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely amazing and for me a lifesaver! After my old washing machine broke down I was in a panic, wondering how I was going to afford this unexpected expense! I found fair for you and I can now spr... See more

Company replied

Rated 5 out of 5 stars

I have been with Fair4U for years now and cannot fault it. I would love to see more items on there. The whole experience from joining to ordering is really easy and the website is easy to navigate. Yo... See more

Company replied

Rated 5 out of 5 stars

Resolving issues and going above and beyond in finding resolutions for any problems that might occur. As a customer, I am truly grateful that this is an option for me. Improving one room at a time.... See more

Company replied

Rated 5 out of 5 stars

I have been a customer of fairforyou for a few good years, and in my time with them I have found them very helpful and the goods they offer are of a high quality and a very good payment structure to w... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. also in
  3. Alternative Financial Service

About Fair for You

Written by the company

Unsurprisingly, being called ‘Fair for You’, we really care about fairness. We believe that people who are less well-off or whose financial circumstances are more difficult than most should not have to pay more for credit.

Fair for You helps you buy essential household products directly from our trusted retailers by providing you with fair, affordable finance. You apply for a loan from us, which we pay directly to the retailer of your chosen product when you complete your purchase.

Your product will come to you straight from the retailer, ensuring you get top quality products from well-known retailers like Whirlpool, along with all the delivery, installation, and aftercare support you’d expect.

With a Fair for You loan, you can choose how long you’d like to borrow for and how frequently you’d like to pay. You can pay weekly, fortnightly, four-weekly or monthly and borrow for as long or short a period as you like. You can even change your repayments if your circumstances change.

The shorter the loan period you choose the less interest you pay overall. We’re a bit different from other lenders, which means there are no charges or fees if you’d like to pay a bit extra towards your loan. The faster you pay, the less you pay.

You can pop over to the Fair for You website to find out more about our flexible finance options and how they may be able to help you: www.fairforyou.co.uk/how-it-works

Written by the company

Fair for You is your alternative to high cost weekly payment stores. We're a British-based, not-for-profit lending company, set up for the benefit for you and your family.
We understand that circumstances can change from day to day and that sometimes this is out of our customers control.
We don’t charge late fees and will work with you to rearrange a payment plan should you fall off track. We will not repossess your item/s if you’re finding it difficult to keep up with your payments or use bailiffs.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

19K reviews

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Replied to 98% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(19,486)

785 reviews in the last 12 months

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Rated 5 out of 5 stars
Fair for You logo

Reply from Fair for You

Hi,

Thanks so much for your kind words. We really appreciate it!

We’re always looking for customers to share their stories in more detail - it really helps other people who may not know us to feel more confident in choosing Fair for You. If you'd be happy to talk more about your experience, please email us at marketing@fairforyou.co.uk, and we'll explain what’s involved and what we offer in return.

Thanks again for your support. It really does mean a lot to our team.

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Very helpful

Was easy strait forward and Fair for you helps alot 5 stars 🌟 from me I recommend them 👍

June 27, 2026
Fair for You logo

Reply from Fair for You

Hi,

Thanks so much for your kind words. We really appreciate it!

We’re always looking for customers to share their stories in more detail - it really helps other people who may not know us to feel more confident in choosing Fair for You. If you'd be happy to talk more about your experience, please email us at marketing@fairforyou.co.uk, and we'll explain what’s involved and what we offer in return.

Thanks again for your support. It really does mean a lot to our team.

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Fair for you is a very good service I…

Fair for you is a very good service I find it really easy to use applications ain't hard either my experience is really good I recommend fair for you to anyone.

June 25, 2026
Fair for You logo

Reply from Fair for You

Hi Diane,

Thanks so much for your kind words. We really appreciate it!

We’re always looking for customers to share their stories in more detail - it really helps other people who may not know us to feel more confident in choosing Fair for You. If you'd be happy to talk more about your experience, please email us at marketing@fairforyou.co.uk, and we'll explain what’s involved and what we offer in return.

Thanks again for your support. It really does mean a lot to our team.

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Very good service

They were very helpful at a time i needed it

June 24, 2026
Fair for You logo

Reply from Fair for You

Hi James,

Thanks so much for your kind words. We really appreciate it!

We’re always looking for customers to share their stories in more detail - it really helps other people who may not know us to feel more confident in choosing Fair for You. If you'd be happy to talk more about your experience, please email us at marketing@fairforyou.co.uk, and we'll explain what’s involved and what we offer in return.

Thanks again for your support. It really does mean a lot to our team.

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

fair for you has made my life easier i…

fair for you has made my life easier i would and have reccommend them to people i know keep up the great work

June 22, 2026
Unprompted review
Fair for You logo

Reply from Fair for You

Hi Dawn,

Thanks so much for your kind words. We really appreciate it!

We’re always looking for customers to share their stories in more detail - it really helps other people who may not know us to feel more confident in choosing Fair for You. If you'd be happy to talk more about your experience, please email us at marketing@fairforyou.co.uk, and we'll explain what’s involved and what we offer in return.

Thanks again for your support. It really does mean a lot to our team.

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

These have been a lifeline for me being…

These have been a lifeline for me being able to purchase furniture goods and repay in monthly payments Great service and delivery from them

June 19, 2026
Fair for You logo

Reply from Fair for You

Hi,

Thanks so much for your kind words. We really appreciate it!

We’re always looking for customers to share their stories in more detail - it really helps other people who may not know us to feel more confident in choosing Fair for You. If you'd be happy to talk more about your experience, please email us at marketing@fairforyou.co.uk, and we'll explain what’s involved and what we offer in return.

Thanks again for your support. It really does mean a lot to our team.

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Amazing

Honestly didn’t think I would be able to get the things that I needed until I came across these, 100% would recommend to anyone that struggles with getting accepted for loans to buy the things you need for your house.

June 11, 2026
Unprompted review
Fair for You logo

Reply from Fair for You

Hi Rebecca,

Thanks so much for your kind words. We really appreciate it!

We’re always looking for customers to share their stories in more detail - it really helps other people who may not know us to feel more confident in choosing Fair for You. If you'd be happy to talk more about your experience, please email us at marketing@fairforyou.co.uk, and we'll explain what’s involved and what we offer in return.

Thanks again for your support. It really does mean a lot to our team.

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Very easy to complete

Very easy to complete, lots of choice. They made sure I could afford payments every month. Hopefully easy to contact if I ever need to.

June 17, 2026
Fair for You logo

Reply from Fair for You

Hi Elizabeth,

Thanks so much for your kind words. We really appreciate it!

We’re always looking for customers to share their stories in more detail - it really helps other people who may not know us to feel more confident in choosing Fair for You. If you'd be happy to talk more about your experience, please email us at marketing@fairforyou.co.uk, and we'll explain what’s involved and what we offer in return.

Thanks again for your support. It really does mean a lot to our team.

Kind regards,

Customer Experience Team

Rated 1 out of 5 stars

The worst ever staff members on calls…

The worst ever staff members on calls very rude mangers do nothing to help I’ve left over 4 years ago because one very rude lady manger thought it was ok to talk over me and I could not get a word at all so because of this I left a very bad review and ill never be a customer ever again.

June 16, 2026
Unprompted review
Fair for You logo

Reply from Fair for You

Hi Kevin,

Thank you for your review,

We're very sorry to hear about your experience and disappointed to learn that our service left you feeling this way.

The level of customer service you describe is not the standard we aim to provide, and we're sorry that you felt unheard during your interaction with our team. We understand how frustrating that must have been.

Although this happened several years ago, we appreciate you bringing it to our attention. We take all feedback seriously and use it to help improve our service. If you would be willing to discuss your experience further, please contact us directly with your details so we can look into what happened.

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Quick fast application and helped me…

Quick fast application and helped me right out

January 18, 2026
Fair for You logo

Reply from Fair for You

Hi,

Thank you so much for your kind words. We really appreciate your support! It’s great to hear you’ve had such a positive experience with us.

We’re always looking for customers to share their stories and testimonials, as it really helps other people who may not know about us feel more confident in choosing Fair For You. If this is something you’d be interested in getting involved in, please feel free to get in touch with us at marketing@fairforyou.co.uk, and we can talk you through what’s involved and what we can offer in return.

Thanks again for your support. It really does mean a lot to our team

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

It is a very good card to have ,had no…

It is a very good card to have ,had no issues using it and people are very good if you need to call up with a question
Would recommend to anyone who os thinking of applying for one

January 4, 2026
Fair for You logo

Reply from Fair for You

Hi Sharon,

Thank you so much for your kind words. We really appreciate your support! It’s great to hear you’ve had such a positive experience with us.

We’re always looking for customers to share their stories and testimonials, as it really helps other people who may not know about us feel more confident in choosing Fair For You. If this is something you’d be interested in getting involved in, please feel free to get in touch with us at marketing@fairforyou.co.uk, and we can talk you through what’s involved and what we can offer in return.

Thanks again for your support. It really does mean a lot to our team

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

I've been with fair for you some years…

I've been with fair for you some years now never had any problems at all with all of the items I have had superb company and items thankyou fair for you

June 14, 2026
Fair for You logo

Reply from Fair for You

Hi Ann,

Thank you so much for your kind words. We really appreciate your support! It’s great to hear you’ve had such a positive experience with us.

We’re always looking for customers to share their stories and testimonials, as it really helps other people who may not know about us feel more confident in choosing Fair For You. If this is something you’d be interested in getting involved in, please feel free to get in touch with us at marketing@fairforyou.co.uk, and we can talk you through what’s involved and what we can offer in return.

Thanks again for your support. It really does mean a lot to our team

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Good excellent good excellent good…

Good excellent good excellent good excellent

June 13, 2026
Unprompted review
Fair for You logo

Reply from Fair for You

Hi Usman,

Thank you so much for your kind words. We really appreciate your support! It’s great to hear you’ve had such a positive experience with us.

We’re always looking for customers to share their stories and testimonials, as it really helps other people who may not know about us feel more confident in choosing Fair For You. If this is something you’d be interested in getting involved in, please feel free to get in touch with us at marketing@fairforyou.co.uk, and we can talk you through what’s involved and what we can offer in return.

Thanks again for your support. It really does mean a lot to our team

Kind regards,

Customer Experience Team

Rated 1 out of 5 stars

My card been active but still will not…

My card been active but still will not let me use it want it sorted out our want it cancelled not paying for something don't work

June 12, 2026
Unprompted review
Fair for You logo

Reply from Fair for You

Hi Julie

Thank you for your review.

I am sorry to hear that you are experiencing issues using your card.

To help us investigate this for you, please contact our team with details of the issue you are experiencing, including any error messages you may have received and where you have attempted to use the card.

If, after investigation, you no longer wish to use the card, we can discuss the available options with you. However, we would like the opportunity to look into the issue first and see if we can resolve it for you.

Please contact us at contactus@fairforyou.co.uk or call us on 03334330739, and a member of the team will be happy to assist.

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Ordered fridge freezer getting…

Ordered fridge freezer getting delivered within a week n easy options to pay monthly

June 12, 2026
Fair for You logo

Reply from Fair for You

Hi Michele,

Thank you so much for your kind words. We really appreciate your support! It’s great to hear you’ve had such a positive experience with us.

We’re always looking for customers to share their stories and testimonials, as it really helps other people who may not know about us feel more confident in choosing Fair For You. If this is something you’d be interested in getting involved in, please feel free to get in touch with us at marketing@fairforyou.co.uk, and we can talk you through what’s involved and what we can offer in return.

Thanks again for your support. It really does mean a lot to our team

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Great service application strate…

Great service application strate forward always had great experience

June 11, 2026
Fair for You logo

Reply from Fair for You

Hi Anastasia,

Thank you so much for your kind words. We really appreciate your support! It’s great to hear you’ve had such a positive experience with us.

We’re always looking for customers to share their stories and testimonials, as it really helps other people who may not know about us feel more confident in choosing Fair For You. If this is something you’d be interested in getting involved in, please feel free to get in touch with us at marketing@fairforyou.co.uk, and we can talk you through what’s involved and what we can offer in return.

Thanks again for your support. It really does mean a lot to our team

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

So fast so helpfull have told my…

So fast so helpfull have told my friends a out this thank u so much I was saving out of my pension for a cooker and my sister told me about you as she is a customer I have been without a cooker for 3 months but no I can feel free from worry thank you again

June 10, 2026
Fair for You logo

Reply from Fair for You

Hi,

Thank you so much for your kind words. We really appreciate your support! It’s great to hear you’ve had such a positive experience with us.

We’re always looking for customers to share their stories and testimonials, as it really helps other people who may not know about us feel more confident in choosing Fair For You. If this is something you’d be interested in getting involved in, please feel free to get in touch with us at marketing@fairforyou.co.uk, and we can talk you through what’s involved and what we can offer in return.

Thanks again for your support. It really does mean a lot to our team

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Brilliant service

Brilluant service eaay to order what you need fast response

June 10, 2026
Fair for You logo

Reply from Fair for You

Hi Lesley,

Thank you so much for your kind words. We really appreciate your support! It’s great to hear you’ve had such a positive experience with us.

We’re always looking for customers to share their stories and testimonials, as it really helps other people who may not know about us feel more confident in choosing Fair For You. If this is something you’d be interested in getting involved in, please feel free to get in touch with us at marketing@fairforyou.co.uk, and we can talk you through what’s involved and what we can offer in return.

Thanks again for your support. It really does mean a lot to our team

Kind regards,

Customer Experience Team

Rated 1 out of 5 stars

Didn't get approved

Didn't get approved so waste of time

June 10, 2026
Fair for You logo

Reply from Fair for You

Hi Nicola,

Thank you for your review.

I have checked your account and can see that your application for a Food Club Card was approved yesterday around midday.

I can also see that you submitted an application for a Shopping Card approximately two hours later. As your Food Club Card was approved and issued on a prepaid card, we are unable to approve a second prepaid card application at the same time.

Our policy allows only one active prepaid card per customer. As a result, your Shopping Card application could not be approved while your Food Club Card remains active.

I hope this clarifies the reason for the outcome of your application. If you have any further questions, please do not hesitate to contact us.

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Excellent service and very easy to use

Excellent service and very easy to use

June 9, 2026
Fair for You logo

Reply from Fair for You

Hi,

Thank you so much for your kind words. We really appreciate your support! It’s great to hear you’ve had such a positive experience with us.

We’re always looking for customers to share their stories and testimonials, as it really helps other people who may not know about us feel more confident in choosing Fair For You. If this is something you’d be interested in getting involved in, please feel free to get in touch with us at marketing@fairforyou.co.uk, and we can talk you through what’s involved and what we can offer in return.

Thanks again for your support. It really does mean a lot to our team

Kind regards,

Customer Experience Team

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