Fairline Yachts Reviews 254

TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

This shower head is definitely an improvement on the original one on my 1986 Carrera 24. The surrounding case and cover prevent the tap from accidentally opening and pouring water all over the transom... See more

Rated 1 out of 5 stars

Blaine was extremely helpful in identifying the parts I required and providing the correct part numbers to ensure that I ordered the right items. Unfortunately, the parts themselves took signific... See more

Rated 5 out of 5 stars

receiving items in a more timely way of late. Appreciate the effort by the team to make my new purchase a great experience!

Rated 5 out of 5 stars

Very pleased with the price and service for our latest purchase from Fairline.The parts which had to be modified were expeditiously done and the delivery from UK to Langkawi, Malaysia took less than... See more

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3.8

Great

TrustScore 4 out of 5

254 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Spare parts

Unfortunately spare parts are not very well described, not available or not existing.
Also no follow up on shipment which still not received.
Cost of delivery is much to high.

July 12, 2021
Rated 4 out of 5 stars

Freshwater pump ordered online

Product (F/W pump) arrived within a few days of ordering. Unfortunately, the wrong one had been picked from the warehouse, a 24v not 12v as ordered. Guys in parts department very helpful - emailed pre-paid returns label immediately and despatched correct pump the same day the incorrect one was received back.

A little frustrating I lost a week due to the error but top marks for customer service to put it right!

Would recommend them every time

June 25, 2021
Rated 5 out of 5 stars

Owners manual service

Hy,

i ordered the owners manual for my Targa 33 boat.I recieved it, on my email next day.

The service from mr. Alex Neagus was excellent. He also helped me with my further questions.

Everting was customer oriented. The only thing which im missing, is PAY-PAL payment. This should be implemented for fast checkout.

Thank you!

May 27, 2021
Rated 1 out of 5 stars

Still waiting for part, customer service not helpful

Part ordered and paid for including large delivery charge for speedy delivery
No part has arrived yet
Number not on website so cannot talk to anyone before order placed
Once placed phone number is on e mailed receipt
I phoned this number but not helpful
AFTER TRUSTPILOT REPLY FROM FAIRLINE
No indication of delivery on website order, in fact it invites EXPRESS delivery which to me implied they were in stock.
So as I need them ASAP I paid express delivery,
On the e mail confirming order there was no mention of items not being in stock,
Thank you Trustpilot , I would not have known items out of stock without your post

May 24, 2021
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Reply from Fairline Yachts

Hi Chris, We are sorry to hear you are unsatisfied with our service. The wiper blades you ordered have a 4 week lead time at point of purchase. As you only placed your order last week, these are due in mid June. Our phone number and parts contact email can be found on the store. I apologise for the inconvenience.
Regards,
Alex

Rated 2 out of 5 stars

I had to email 4 times to check on…

I had to email 4 times to check on parts and remind the parts team to followup

I still don't know if the parts have shipped

May 24, 2021
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Reply from Fairline Yachts

Hi Jeffrey, I believe Blaine was dealing with this one - I apologise for the miscommunication. The parts are all on stock besides the Blue LED light which has a slight lead time of 4 weeks. The complete order will be shipped together once all parts are received and ready to dispatch. I hope you are understanding.
Regards,
Alex

Rated 5 out of 5 stars

Fairline steering wheel

I was looking on the internet for a steering wheel for my 1989 Fairline 24 and I found Fairline yachts I got a good deal on a leather steering wheel I found them quick on dispatching and I am over the moon on my purchase the quality is what you would expect from Fairline

Mitch

May 9, 2021

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