Scott was amazing he was very helpful and was a real benefit to the company. He tried to get me as much as possible and it was enough for what I needed. I really appreciate the amount of determinatio... See more
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Review summary
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I took a $5,000 personal loan from Fairstone to cover urgent expenses. The application was fast and staff were friendly, with funds in my account quickly—great for emergencies
Company replied
WHAT GETS ME IS THE ODD FLUCTUATION OF PAYMENTS DEMANDED. ONE MONTH THE PAYMENT IS $204.00AS JANUARAY IS. LAST MONTH IT WAS 173.39??? COULD YOU PLEASE KEEP IT STABLE!!
Friendly staff and offered me a slightly lower interest rate than other places .
Company replied
Company details
Written by the company
Fairstone Financial Inc. is a wholly owned subsidiary of Fairstone Bank of Canada. Together, the companies form a leading Canadian consumer lending group, offering credit cards and rewards programs, point-of-sale financing through merchant partners, automobile financing via dealerships, and unsecured and secured personal loans and mortgages online and at over 240 Fairstone branches coast to coast. -- La Financière Fairstone inc. est une filiale en propriété exclusive de la Banque Fairstone du Canada. Ensemble, les sociétés forment un important groupe canadien de prêts à la consommaton, offrant des cartes de crédit et des programmes de récompenses, du financement aux points de vente par l’intermédiaire de commerçants partenaires, du financement automobile par l’entremise de concessionnaires, ainsi que des prêts personnels et des hypothèques garantis et non garantis, tant en ligne que dans plus de 240 succursales Financière Fairstone partout au pays.
Contact info
145 King Street West, Suite 2500, M5H 1J8, Toronto, Canada
- 800-995-2274
- fairstone.ca
3.8
Great
2K reviews
Replied to 77% of negative reviews
Typically replies within 1 week
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Loan Sharks . False advertisers
Fairstone was fast and easy at securing my loan. The interest rate is insane and once you pay a bit on your loan they falsely advertise by calling you and telling you that you qualify for a loan when really you only qualify to apply for a loan . They say things like “ you’re pre-approved for a loan" or “guaranteed a loan “ but they are scamming you to come in and REAPPLY for a loan which dings your credit score . The Kelowna location employees are difficult to understand due to the language barrier . Also I had problems using their online services and nobody seemed to what to help me . I payed off my loan fast and probably won’t be back .Only use these ppl if your very very desperate . Loan Sharks !!
June 30, 2025
Unprompted review
Reply from Fairstone Financial Inc.
Bryan, thanks for sharing your experience.
Our services are regulated and meet all federal and provincial standards. Learn more about how we work: https://fairstone.ca/.
We understand and recognize that our interest rates are higher than traditional banks. Our rates reflect the credit products we offer: loans and mortgages for customers who traditionally cannot access credit from a traditional bank or credit union because of their credit profile. Using our ‘ability to pay’ model, we enable a wider segment of borrowers to access the credit they need and can afford from a responsible Canadian lender.
there were great to deal with and fast…
there were great to deal with and fast thanks
January 29, 2026
Unprompted review
Reply from Fairstone Financial Inc.
Hi David, thanks for sharing this! We're glad to hear everything was quick and easy for you.
Great experience
Great experience, very helpful and the employee who helped me was absolutely amazing!
January 26, 2026
Unprompted review
Reply from Fairstone Financial Inc.
Hi Lisa, thanks for sharing your experience — we’re so glad to hear you found our Lending Specialists helpful.
It was a great experience ,staff was…
It was a great experience ,staff was beyond helpful, Cass Smith gives 110% to helping you she is very nice ,helpfull,and easy to talk to .
January 23, 2026
Unprompted review
Reply from Fairstone Financial Inc.
Hi Barbara, thanks so much for sharing this — we’re really glad to hear you had such a great experience. Cass always goes above and beyond for our customers!
If there’s anything you need in the future, we’re here when you need us.
My name is Ralph Hamelinck and I…
My name is Ralph Hamelinck and I referred my daughter Cindy Hamelinck. I mentioned that the brochure showed I should have received $100 referral . The Sudbury branch refused to pay. Liars Liars
November 20, 2025
Unprompted review
Reply from Fairstone Financial Inc.
Hi Ralph, thanks for expressing your concerns. Please contact our Customer Care team at 866-915-9423 for support as we cannot discuss account-specific details on a public platform. This is to protect your privacy and ensure your account remains as secure as possible.
Stay away from this company
Do not borrow from this horrible company. You will be trapped forever paying interest. You’ll make payments but your loan will never go down.
This company belongs in jail. If you borrow from them you will regret it.
Go and get a line of credit with a normal interest rate from your bank instead. You’ve been warned.
January 16, 2026
Unprompted review
Reply from Fairstone Financial Inc.
Hi CP, we understand and recognize that our interest rates are higher than traditional banks. Our rates reflect the credit products we offer: loans and mortgages for customers who traditionally cannot access credit from a traditional bank or credit union because of their credit profile. Using our ‘ability to pay’ model, we enable a wider segment of borrowers to access the credit they need and can afford from a responsible Canadian lender.
If you like 38% interest go for it
The payment contract is flexible, straightforward and transparent. That is the only positive I would give. What you see is what you have to repay. That being said, don’t get an unsecured loan, ever. They will try to sell you on as many unnecessary upgrades and insurances. A loan with a 38% interest feels like robbery. Your $5000 loan will turn $12000 repayment. I repeat NEVER take out a loan like this. I felt horrible after signing that contract and regret it to this day. Credit cards have a better rate and that’s saying something. They also will constantly send you mail asking if you want to borrow more money. I found it quite annoying and didn’t consent to it. Would never recommend to anyone. I have finally paid everything off and am so glad I never have to pay a cent more to them.
January 20, 2026
Unprompted review
Reply from Fairstone Financial Inc.
Hi Perry, our interest rates (which range from 19.99-34.99%) are higher than traditional banks because we are not a traditional bank. We offer a wider range of rates to enable us to serve a segment of the market that traditional banks typically refuse to serve - those with less than Excellent credit scores.
Our services cater to those with scores in the Fair to Good range and as with all lending situations, the lower the credit score, the higher the interest rate. We believe that despite lower qualifications, these individuals deserve access to funds at competitive rates when they need it so we provide it.
Good but high interest 😢
April 29, 2025
Unprompted review
Reply from Fairstone Financial Inc.
Thanks for the 5-star review, Weclif.
We understand and recognize that our interest rates are higher than traditional banks. Our rates reflect the credit products we offer: loans and mortgages for customers who traditionally cannot access credit from a traditional bank or credit union because of their credit profile. Using our ‘ability to pay’ model, we enable a wider segment of borrowers to access the credit they need and can afford from a responsible Canadian lender.
Was lied to when I wanted to cancel the…
Was lied to when I wanted to cancel the loan less than 24 hours after applying and was told I couldn't. It took them 2 weeks to approve my payoff payment so they took a payment after my balance should have been zero.
January 5, 2026
Unprompted review
Reply from Fairstone Financial Inc.
Hi Erin, we’re sorry to hear this, and would like to look into this. Please contact your branch or our Care team so a ticket can be created and an investigation completed. You can find the team’s contact details here: https://www.fairstone.ca/en/contact
Trish was amazing
Trish was amazing! She walked me through everything explained my options and helped me through the whole process! Thank you so much!
January 16, 2026
Unprompted review
Reply from Fairstone Financial Inc.
We’re so glad to hear this, Shawn. It’s wonderful to know your experience felt clear and supportive from start to finish. Thanks for taking a moment to share — and if you ever need anything in the future, we’re here when you need us.
The ladies were amazing to deal wi5h
The ladies were amazing to deal wi5h. Very professional but also treated me with respect.
January 12, 2026
Unprompted review
Reply from Fairstone Financial Inc.
So great to hear this, Pennie. We’re glad the team made you feel respected and well supported. Thanks for sharing your experience!
W Forrest
As another person commented, these are preditory loans, the funny thing is that I continually get offers for loans at a significantally lower interest rate but that rate unless I am a homeowner I don’t qualify for yet Fairstone knows this…. seems disingenuous at least but more dishonest seems to be a better term. Funny that they take overpayment of a couple hundred dollars and pay it back in twenty days or so without interest to the customer, however if this was going the other way, interest would be charged and GUARANTEED it would be exorbitant!!!!
January 20, 2026
Unprompted review
Reply from Fairstone Financial Inc.
Hi Wally, our loans are not predatory, we're here to provide an option to those in need of one. When traditional banks and credit unions won’t help, and payday lending isn’t a comfortable option, we’re here with nearly 100 years of experience and an alternative approach.
The offers you receive are based on a number of factors, including credit history, income and eligibility requirements. Some promotional rates do require homeownership, and we understand it can be disappointing to receive an offer you don’t currently qualify for.
Thanks for taking the time to share this — we hear your concerns.
Friendly staff and helpful.
January 12, 2026
Unprompted review
Reply from Fairstone Financial Inc.
Thanks for the review, Kenneth. We’re glad to hear our team provided the friendly, helpful service we aim for.
To be absolutely fair
To be absolutely fair. The process was incredibly easy and fast but it wasn't cheap. 34.99 % interest is enough to deter anyone. Unless you really need this service be sure what your getting into. Otherwise its a terrific company with beautiful and lovely staff. Huge thanks to Fort Saskatchewan office.
January 12, 2026
Unprompted review
Reply from Fairstone Financial Inc.
Thanks for sharing such a fair and thoughtful review, Cory. We’re glad to hear the process felt quick and easy, and the team in Fort Saskatchewan will be happy to know they made a great impression.
You’re right that our rates are higher than traditional banks. They’re based on several factors, including credit history and the loan type, and are designed for customers who may not qualify for bank lending but want an option that’s more flexible than payday loans. We always encourage customers to review all the details so they can choose what feels right for them.
Thanks again for taking the time to share your experience!
Personnel's were great and receptive
Personnel's were great and receptive
January 19, 2026
Unprompted review
Reply from Fairstone Financial Inc.
Thanks for the review. We appreciate you sharing your experience.
Geetanjli Sharma from Fairstone helped…
Geetanjli Sharma from Fairstone helped us secure a loan, and we are extremely grateful for her support. From the very beginning, she took the time to clearly explain every step of the process and answered all our questions with patience and care. The entire process was smooth, well-organized, and stress-free because of her professionalism and dedication.
Geetanjli was always approachable, responsive, and genuinely supportive, which made a big difference for us. Her guidance and attention to detail gave us confidence throughout the process. We truly appreciate her efforts and highly recommend her to anyone looking for reliable and compassionate financial support.
January 12, 2026
Unprompted review
Reply from Fairstone Financial Inc.
Thank you for sharing such a thoughtful review, Tripat. We’re glad to hear your experience felt clear, organized, and supportive — that’s exactly what our Lending Specialists aim for. It’s wonderful to know Geetanjli made the process comfortable from start to finish.
They will do everything to get you…
They will do everything to get you approved. Solid company when bank say no.
January 13, 2026
Unprompted review
Reply from Fairstone Financial Inc.
We’re glad to hear our team was able to support you through the approval process and offer a solution when other options weren’t available. We appreciate you choosing Fairstone!
Five star service fast respond!!!!! Very great service !!!!!
Fine star service!!!fast respond!!!!
July 1, 2025
Unprompted review
Reply from Fairstone Financial Inc.
We’re thrilled to hear you received five‑star service and quick responses from our team.
This is Great...
January 19, 2026
Unprompted review
Reply from Fairstone Financial Inc.
Hi Truc, we’re glad to hear that — thanks for letting us know!
Don't do it they are rude and think…
Don't do it they are rude and think people should sell house then they will help lol dudes if we sell the house we don't need your help 100% do not recommend
January 19, 2026
Unprompted review
Reply from Fairstone Financial Inc.
Hi Jackie, thanks for your message. If you're a homeowner, you can choose to secure your loan with the equity in your home and receive a lower interest rate than on an unsecured personal loan or a credit card. Unsecured personal loans have higher interest rates but require no collateral to borrow.
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