Fairstone Financial Inc. Reviews 1,744

Excellent customer service

Bridgewater Fairstone is always great to deal with, and Cass is particularly helpful! They lay out all of your options, discuss without pushing, and are very transparent about the products they sell. I am a very satisfied repeat customer, and I undoubtedly will continue to be in the future!

It is great to know there are people that care and truly want to help. I had an incident come up and instead of being made to feel bad I had someone who told me not to stress and leave it with her. The next day she called me back and problem was solved. Huge thank you for treating me like a princess.

Working with Fairstone was a terrible experience. I had previously taken out a loan from Fairstone. They increased my credit limit thanks to my regular and early payments, and they kept sending emails. The girl working at the branch was named Publina. She was completely unhelpful. I waited about ten days to receive my approved loan because Publina kept saying she would call me back but never did. I finally asked why she was so uncaring, but received no answer. We weren't given any information about insurance when we took out the loan. We only noticed it on the paperwork sent by Fairstone, and when we tried to cancel it, they insisted we couldn't. My boyfriend and I said, "We don't need it because we'll be paying off the entire loan in a few months; we'll only use the money for a vacation." Publina, as usual, went to ask someone else because she had no knowledge of the process. The person we assumed was the manager was very disrespectful. He used language that implied we wouldn't be able to pay the money back. When we were told we would pay it off within a few months, she said, "Everyone says that, but then they can't pay it off." We shocked us by asking, "When are you going to pay off the full loan? Which month and day?" She had no right to ask such a thing. But she spoke to us very condescendingly and disrespectfully. So, the following month, I came back and immediately paid off the full loan balance. In other words, I repaid it all within 1.5 months of taking out the loan. I don't know that woman's name. The only thing I regret is that I think the respect shown to people depends on whether they have money or not. We never showed any disrespect despite everything that happened. We didn't even mention that my fiancé and I own a house and a restaurant. People don't earn respect based on those things. Respect belongs to everyone. I hope you can become a better person. Finally, Eli, who worked there when we came to pay off the entire loan, thank you very much. You were very friendly and kind. I would be honored to host you at our restaurant. Of course, I will never work with Fairstone again. Have a good day.

Fast processing, friendly staff

I hate to say this, but my experience with Fairstone was very disappointing. I borrowed $14,000, but I only received $12,000 because about $2,000 was taken for insurance that was never clearly explained to me.

Later, when I lost my job, I contacted them to let them know that I could not make one payment. I thought the job-loss insurance would help in that situation, but instead I was still required to pay the following month.

What makes it more confusing is that my loan was supposed to be finished in March, but now they are telling me I still have to pay until May. I still don’t understand what happened to the insurance I paid for or why my loan term was extended.

I hope Fairstone can clearly explain where the $2,000 insurance went and why it did not help when I lost my job. Transparency and proper explanation are very important for customers taking loans. And the capital amount that I get including the less $2,000 was doubled the amount I repaying. Loan shark. Then instead I am done with my loan this month, last payment. They said, I still have to pay until May, I was shocked that the 1 month I skip because of losing my job, they added more 1 month for interest. I’m paying for multiple interest. No don’t ever take any loan for this company. They’re not going to help you instead they will put you to hell.

I am giving them 0 star. Unfortunately, none of the option.

This company is ok people are kind. I got to say the interest is so high! You will pay double the price I asked to get 3000 had to pay almost 6000 back. They didn’t try to get interest down they just called me 10 times to get me to take more money out. Very frustrating.

Fairstone are loan sharing scum bags that pray on people that dont have any other options. Not only do they charge an insane interest rate, they also force you to pay off credit cards at their insane rates. Would not recommend to anyone.

The charge interest on payment which person didn’t even take or amount I didn’t get in my account they add unnecessary insurances and charges interest on them also

Melanie was fantastic! She made me feel at ease, and heard… which does not happen often when dealing with financial matters… I feel absolute relief, being able to consolidate and move forward a lot more smoothly! Thanks a bunch Melanie!!

Well customer service was 101 prefect the action was the fastest and honest communication this company is fair.

I felt a sense of peace seeing how thorough the process was to ensure that my transaction was transparent and secure. I appreciated the ID & Financialsverification required and that I had options.how I wanted to proceed with the private lending and no penalty for paying off early I had my monies within a day very impressed.upon how smoothly things progressed. I wa felt valued and had great communication with the Rep, Peter who was very patient with me. Theverything was executed and finalized on line which was also a simple process.
I shalll be using this service again when I'm ready to look at bigger transactions for my business.

Straight forward service
And options to what I can afford
Pleasant customer service

Be very careful: Fairstone often takes advantage of people’s lack of knowledge about financial products to charge them high interest. Avoid this type of financing because it can end up costing you much more.

Good expérience, and quick,

Easy to talk to you guys. You're very helpful and accommodating. Thank you so much.

I have a great credit history but with higher than normal credit card debt I was unable to get a bank loan. Although Fairstone has higher interest rates, it was our only option. Fortunately, Angela made the process smooth and easy and treated us with such respect! Thank you Angela in Lethbridge!!

I did not accept bc honestly a company that calls you 5 times a day everyday waiting to give you money...little desperate and obviously if its that simple to get it your getting ripped off big time in the end...

Very helpful company especially in an emergency.

So easy and quick love this company was able to pay off high interest credit cards with one way lower interest loan! Was able to apply through credit karma very convenient 😁