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Fairstone Financial Inc. Reviews 1,744

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TrustScore 4 out of 5

3.8

Financial Institution
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Review summary

Created with AI, based on recent reviews

Looking at 702 reviews, reviewers had a great experience with this company. Customers frequently highlight the helpfulness and positive attitude of the staff, making interactions pleasant and productive. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including fast processing and fund transfers. Reviewers are particularly impressed with the quick response times and the smooth user experience, and many appreciate the professional and understanding approach of customer service representatives. However, some people were dissatisfied with the pricing, finding the interest rates to be very high and describing the loans as expensive. Additionally, a few other people also felt that the payment system could be inconsistent, with fluctuating payment demands and issues with how payments are posted and applied, sometimes leading to unexpected charges.

What people talk about most

Staff

Consumers find staff to be positive, often describing them as respectful, helpful, and professional. Many... See more

Service

Users describe positive interactions with service, highlighting professional, quick, and helpful assistance.... See more

Payment

People report ambiguous experiences with payment. Many customers express frustration, citing issues like... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting experiences where agents were... See more

Price

Clients share negative opinions on price, primarily due to high interest rates and additional charges. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Scott was amazing he was very helpful and was a real benefit to the company. He tried to get me as much as possible and it was enough for what I needed. I really appreciate the amount of determinatio... See more

Rated 4 out of 5 stars

I took a $5,000 personal loan from Fairstone to cover urgent expenses. The application was fast and staff were friendly, with funds in my account quickly—great for emergencies

Company replied

Rated 4 out of 5 stars

WHAT GETS ME IS THE ODD FLUCTUATION OF PAYMENTS DEMANDED. ONE MONTH THE PAYMENT IS $204.00AS JANUARAY IS. LAST MONTH IT WAS 173.39??? COULD YOU PLEASE KEEP IT STABLE!!

Rated 4 out of 5 stars

Friendly staff and offered me a slightly lower interest rate than other places .

Company replied

Company details

  1. Financial Institution
  2. Alternative Financial Service
  3. Car Finance and Loan Company
  4. Mortgage Lender

Written by the company

Fairstone Financial Inc. is a wholly owned subsidiary of Fairstone Bank of Canada. Together, the companies form a leading Canadian consumer lending group, offering credit cards and rewards programs, point-of-sale financing through merchant partners, automobile financing via dealerships, and unsecured and secured personal loans and mortgages online and at over 240 Fairstone branches coast to coast. -- La Financière Fairstone inc. est une filiale en propriété exclusive de la Banque Fairstone du Canada. Ensemble, les sociétés forment un important groupe canadien de prêts à la consommaton, offrant des cartes de crédit et des programmes de récompenses, du financement aux points de vente par l’intermédiaire de commerçants partenaires, du financement automobile par l’entremise de concessionnaires, ainsi que des prêts personnels et des hypothèques garantis et non garantis, tant en ligne que dans plus de 240 succursales Financière Fairstone partout au pays.

Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

5-star
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Replied to 77% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Honestly such a great group of ppl

Honestly such a great group of ppl. Very helpful and kind. It’s the most straightforward and simple process. Getting the loan is quick and if you need to clear the loan there is no added costs, just make the payment. Everyone is always so helpful. So thank you so much 😊

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Great people, great experience.

What made my experience with Fairstone was the helpful staff who went out of their way to make it a very pleasant and wonderful experience.
They were polite and courteous and made getting the Loan an enjoyable experience.
They are a great way to access funds when you need it.
As much as that is being said it is not something that I would do all the time.

February 27, 2026
Unprompted review
Rated 1 out of 5 stars

high interest rip off

well I feel personally you take advantage of people in need of help. yes you might give loans to help people needing money. however the high interest you charge is criminal. the amount of money to be paid back from small loan is immensely higher because of the high interest. it took me years longer to pay it back than expected. I paid way more than any person should have to pay back. I personally will never borrow or take in a loan from this company a
or any other of these vulture companies praying on the less fortunate.

March 2, 2026
Unprompted review
Fairstone Financial Inc. logo

Reply from Fairstone Financial Inc.

Hi Kyle,
We’re sorry to hear about your experience and understand how frustrating it can be to feel that borrowing costs were higher than expected. Interest rates and repayment terms vary based on individual circumstances and are outlined before a loan is accepted, but we’re not able to review specific loan details publicly.

If you’d like to discuss your concerns directly, our Customer Care team is available at 866‑915‑9423.

Rated 5 out of 5 stars

I can’t express my sincere thank to…

I can’t express my sincere thank to Ashwini Acharya. She was so kind and understanding . She went over and beyond to make our experience positive. I would like to thank her again for being so kind and knowledgeable of my current loan . I definitely will be referring her to anyone I know that’s looking for a loan . Again thank you Ashwini

February 28, 2026
Unprompted review
Rated 1 out of 5 stars

Lack of transparency

Never trust salespeople who promote this company. I signed up for a 6-month no-interest plan, but not only was I charged multiple times, after the 6 months ended I was suddenly charged $218 in interest because of an $859 remaining balance.

When I contacted customer support, they showed me the contract where, somewhere in a small clause, there is a section that gives them the right to do this. I’m sure what they did is legally backed, but unfortunately the whole system seems designed in a way that ensures you end up being charged.

At the very least, they could require their partner retailers to clearly explain these terms to customers — but they don’t.

I had a terrible experience and I will never apply for a loan with Fairstone again under any circumstances.

February 27, 2026
Unprompted review
Fairstone Financial Inc. logo

Reply from Fairstone Financial Inc.

Hi Sadegh,

We’re sorry to hear about your experience and understand how frustrating it can be to have concerns about promotional offers, interest charges, or how terms were explained. We’re not able to review contract or account‑specific details on a public platform, but our Customer Care team can look into this with you directly.

Please contact them at 866‑915‑9423. Thank you for sharing your feedback.

Rated 2 out of 5 stars

The initial process was easy but

The initial process was easy. I was told I was a “medium risk” through the online process. They could not share valid insight on the reason. This made me identify them as a “potential risk”. The person from the branch was indeed friendly. Their location is out of my way and I am concerned about the upcoming unfavourable details in regards to payments/interest. They asked me to visit I have now lost interest.

February 26, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible company

Horrible company, the charge way to much interest. Do not borrow from them. Biggest mistake I made.

February 25, 2026
Unprompted review
Fairstone Financial Inc. logo

Reply from Fairstone Financial Inc.

Hi Alison,

We understand concerns about interest rates and appreciate you sharing your perspective. Our loan products are designed for customers who may not qualify for traditional bank financing, and rates vary based on individual credit profiles and eligibility.

All loan terms are reviewed during the application process so customers can decide what works best for their situation.

Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience with Fairstone. A payment that was supposed to be deposited to my account was sent to a different account number by mistake. This error caused me significant inconvenience and unnecessary stress.

I had to spend considerable time following up to clarify and correct the issue. Financial transactions require accuracy and responsibility, and such mistakes should not happen.

I hope Fairstone improves their internal verification process to prevent similar issues for other customers.

September 29, 2025
Unprompted review
Fairstone Financial Inc. logo

Reply from Fairstone Financial Inc.

Hi Masoud,

We’re sorry to hear about your experience and understand how stressful it can be when a payment issue causes inconvenience.

Accuracy in financial transactions is important to us, but we’re not able to review or discuss account‑specific situations on a public platform. If you’d like us to look into this further, our Customer Care team can assist you directly at 866‑915‑9423.

Thank you for sharing your feedback.

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