Faithlinen Reviews 80

TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, most reviewers were let down by their experience overall. Many customers reported significant delays in receiving their orders, with some waiting months for products that were advertised as high-quality European linen but arrived from China. Upon arrival, consumers frequently discovered that the sheets did not meet their expectations for linen material, appearing instead to be made of synthetic materials like polyester or microfiber, and often lacked proper fabric content labels. People also expressed frustration with the company's customer service, citing unresponsiveness to inquiries about order status, tracking information, and return requests, leading some to dispute charges with their credit card companies. However, some customers who eventually received their orders were satisfied with the product, describing the sheets as light, soft, and breathable, despite the long shipping times.

What people talk about most

Product

Customers had negative experiences with product quality, with many reviewers reporting that sheets advertised... See more

Quality

Clients share negative opinions on quality, with many reviewers expressing strong dissatisfaction with the... See more

Order

Customers consistently express significant dissatisfaction with their orders, frequently reporting long... See more

Delivery service

Consumers express significant dissatisfaction with the delivery service, primarily due to extremely long... See more

Customer communications

Users describe negative interactions with contact, often reporting that the company is impossible to reach... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I ordered a set of Queen linens from FaithLinen November 24, 2025. After several weeks and no package, I emailed them asking for a refund. They sent me a tracking link, which was unhelpful and actual... See more

Rated 1 out of 5 stars

I ordered in November and the sheets finally arrived today. I immediately thought they were polyester from the look and feel...and the only tag (on the top sheet) does NOT say linen, in fact, does not... See more

Rated 1 out of 5 stars

If i could give it zero stars I would. Paid $140. Ordered Oct 29. Now, Dec 13 the sheets have never arrived. And the email chain that I createc when first inquiring with customer service for tracking... See more

Rated 1 out of 5 stars

We did a burn test of the “linen sheets” from FaithLinen. The material is synthetic. The Faithlinen site is EXTREMELY DECEPTIVE. It claims Oeko-Tex rated, but the sheets we received do not have an Oe... See more


Company details


Contact info

1.3

Bad

TrustScore 1.5 out of 5

80 reviews

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1-star

No history of asking for reviews

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Rated 1 out of 5 stars

Less than one star- SCAM

Less than one star. This is a SCAM! They provide fake tracking, try to tell you it takes weeks to make and then stop responding. They will not provide a phone number. No product is ever sent and I had to dispute the charge on my credit card.

December 8, 2025
Unprompted review
Rated 1 out of 5 stars

These sheets are not linen and made in…

These sheets are not linen and made in China, which was not disclosed when ordering... barly got my order after a month and a half and they are hard even after washing three times and make me itch. Scammmmm company do not order!

October 14, 2025
Unprompted review
Rated 1 out of 5 stars

this is a scam company

this is a scam company. I tried to contact them to return them and was not successful. The sheets tags do not have any indication they are linen. And they feel nothing like linen. Do not buy!

December 4, 2025
Unprompted review
Rated 1 out of 5 stars

Faith Linen Do Not Order

I ordered two sets of the bed linens from Faith Linen and never received them. I have reached out twice with no tracking numbers or credit back to my account provided SCAM SCAM SCAM

November 1, 2025
Unprompted review
Rated 1 out of 5 stars

Scam. Please look up reviews online before ordering

If I could give it negative reviews I would. They claim they're made in Europe but the tracking info is China. I can't give a review as to the quality of the sheets because it's been 6 weeks and I never received them. They sent tracking # which is from CHINA but you cant actually tracking with the # they send. It is a SCAM! PLEASE LOOK ONLINE AT THE REVIEWS. I wish I had. All say it's a scam. I think 6 weeks from CHINA is sufficient time to receive although they should've been "hand made in Europe".

September 29, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible quality

Terrible quality, hugely oversized pillow cases - not to any Australian pillow measurements. Not happy - don't buy anything from this site.

November 20, 2025
Unprompted review
Rated 1 out of 5 stars

Never received order

Never received order. Only got a response when amex did chargeback. The tracker was the exact date of order, then nothing. Merchant name is ANAHA. Thats in hawaii. The number for customer service is a 202 washington dc number with busy signal always. Tracker in chinese but says they are made in europe? It has been over a month and tracker still is october. I feel these scam sites pay china to link a tracker so they show its sending but it never does so they can scam money from credit card company.

October 20, 2025
Unprompted review
Rated 1 out of 5 stars

Fake

I didn’t make a purchase of Faithlinen because they suggested washing them in cool water, really?
So you should know bed sheets 100 cotton linen you should wash in hot water. So this was a big No No for me

November 14, 2025
Unprompted review
Rated 1 out of 5 stars

I saw this “100% European Flax Linen”…

I saw this “100% European Flax Linen” from Italy on Instagram. I left Instagram & went to their own website Faithlinen.com thinking this was safer. I purchased a set of linen queen sheets including pillow cases using ShopPay/Affirm. Also I thought this was a verified company. Wrong! I did more research after placing my order unfortunately & found this company is a fraudulent company. Their trust scores are low, it’s a new domain and the owner has covered his credentials. The reviews are all fake on their website so I knew I was scammed. On ShopPay I use installments thru Affirm. I have had extreme frustration using this method of pay for this purchase. I cannot disable the 3 next payments even after not receiving the order or any communication from the company. Email only is available to Faithlinen which I have done twice without any response. Typical. I’ve had no help from ShopPay or Affirm even after wasting time trying. Any customer service is foreign and communication is barely understandable. FIRST OF ALL, DONT BUY ANYTHING FROM THIS COMPANY!! I don’t recommend using ShopPay or Affirm either. It’s a nightmare!

November 5, 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

Haven't received order, but after I placed order to find out it was coming from China, doubt set in.

Guess they won't be arriving, and that they aren't linen, won't be purchasing off FB again.

I paid $200 AUD

FB need to ban this company from advertising.

October 21, 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Ordered 10/27/2025. Have not received them or received any explanation as to what the problem is. IT IS A SCAM.

October 27, 2025
Unprompted review
Rated 1 out of 5 stars

Purchased linen sheets…

I purchased linen sheets from this company to the tune of one thousand dollars and have yet to receive any updates on the shipping process. I just learned that these people are based in China, so I will probably never recoup my money. This is the second time I’ve been scammed by a company pretending to be in the United States. I will only purchase from stores I trust that are based in the United States in the future. I sent an email requesting a full refund.

November 3, 2025
Unprompted review
Rated 1 out of 5 stars

I was scammed. Don't trust this company.

I wouldn't even give them a single star, but I wouldn't let me give a review otherwise. I ordered a king sheet set on October 7th. I was notified that it shipped on October 15th via an airline with a China tracking #. First of all, I couldn't find anywhere that it was made in China. Second of all, the tracking has said it's in transit for almost 3 weeks now, no updates. I've contacted the company, but received runaround emails back. Their waiting on product, their looking into where it's at with their shipping agency, etc. I'm not impressed, and warn anybody against buying from this company. They advised on Facebook.

October 7, 2025
Unprompted review

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