The worst customer ever. Rude people talking shit. Even after receiving damaged or dirty dress,they don’t believe you and only say sorry. It used to be good but now unfortunately I WON’T RECOMMEND... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Writing another time Faiza saqlain customer service is the worse I have seen so far. I simply asked to update the size to medium. They said it’s not possible tp change or cancel it! Very disappo... See more
Terrible customer service. Took way too long to get the orders ready. Even though we were promised to get it in 6-8 weeks. They kept adding an additional week. It is literally overpriced as h3ll. The... See more
I’ve had an unbelievably bad experience with this company. I’ve been waiting for my order for more than 8 weeks, and they still haven’t provided a single update. I’ve tried contacting them many time... See more
2.1
Poor
226 reviews
Hasn’t replied to negative reviews
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good experience with the designer…
I had good experience with the designer and her team. The dress quality was good and it’s fittings were according to expectations. Her team member “Komal” responded to my queries on WhatsApp and she responded me on time. I recommend you to get your next dress from them.
July 13, 2022
Unprompted review
Had a super smooth experience this Eid
Had a super smooth experience this Eid. Absolutely loved the quality, fitting and design. Best part was the quick delivery!
July 10, 2022
Unprompted review
Awesome service, stunning outfit.
I ordered my bridal dress from Faiza Saqlain, and from my first day back in April, I had the smoothest experience. I dealt with Hina and she was the kindest and most helpful, so much love for her! I was called in for trials a week earlier than my delivery date, and the dress is perfect! Stunning. Couldn’t be happier.
July 7, 2022
Unprompted review
Wish I could give zero stars
Wish I could give zero stars. Terrible customer service, its been more than 55 business days and they keep telling me its still in process. Will be disputing my order soon. They should shut down their business if they can't fulfil orders.
July 7, 2022
Very good service
Very good service. Amazing designs. Helpful and patient
July 6, 2022
Unprompted review
Suit came on time & fit to size
Suit came on time & fit to size. Great suit and communication
July 5, 2022
Unprompted review
Very very bad customer service I…
Very very bad customer service I ordered my husband shalwar kameez it is an eid collection now the second eid came and they still did not send our order and ask us to wait three more weeks
July 5, 2022
Unprompted review
Do Not Complete Orders on Time-Stay Away!
Ordered outfits for Mendhi and Nikah in March 2022, still not dispatched. They were rude and unhelpful. They did not stick to their timelines. My Nikah has already passed, wore a totally different outfit. When I mentioned that they did not stick to their timeline, no apologies, no rush to complete. I am currently investigating legal action to have my money returned. Stay away, they do not complete orders on time.
June 29, 2022
Unprompted review
Empty Promises
You'll be waiting months with no update & empty promises of your order
June 27, 2022
Unprompted review
Pathetic customer service
Pathetic customer service. No update on delivery dates
June 22, 2022
Unprompted review
I received my order well and was loved…
I received my order well and was loved by everyone in the family. Very respectful and responsive team. Thank you.
June 22, 2022
Unprompted review
Superb job guys in love with your work
I have ordered some dresses from faiza saqlain... I want to share my experience.... "you people are doing great job guys hats off to you every pretty dresses very good stitching You deliver what you promise and specially on the given time. Highly appreciated guys. Also you people have excellent customer service your Csr SARA bridal dept she is outstanding she guides you very well and extremely humble... love you guys I have recommended you to some of my cousins friends and colleagues. Will definitely order more dressed from you in near future
June 16, 2022
Unprompted review
Please Avoid - Deadlines not met
Ordered in Mar 2022. Was advised that delivery would be completed early June 2022.
Now calling the number amd there is no response or assistance.
Please save your money and do not order from here specially if you are over seas.
June 15, 2022
Unprompted review
I placed an order in January for my…
I placed an order in January for my bridal outfit and the lovely Sarah who is the bridal consultant took care of everything and updated me along the way. So happy with the customer service and cannot wait for my bridal order to arrive!
June 15, 2022
Unprompted review
In love
Absolutely loved my entire look. The team was very careful in addressing all my concerns and questions. Wonderful experience, will definitely be coming back!
June 11, 2022
Unprompted review
VERY HAPPY 🥰
I was so skeptical while ordering from Faiza Saqlain but ALHAMDULILLAH I am beyond happy with my purchase 🥰❤️
June 8, 2022
Unprompted review
Selected Faiza Saqlain for my sister's…
Selected Faiza Saqlain for my sister's wedding. The process was really smooth, online team was super helpful and I got my order on time! I'm beyond happy with my outfit 😍😍😍😍 Can't wait to order again!!!!!!
June 8, 2022
Unprompted review
I would leave 0 starts if that was…
I would leave 0 starts if that was possible! I ordered my outfit way in advance hoping it would come in time for the event. Sadly they have told me it will be delivered after the event. After reading multiple bad reviews I still put my trust in faiza saqlain hoping they deliver on time. They do not meet customer satisfaction needs! This is a shame as the clothes are beautiful but it’s not worth the hassle! YOU WILL DEFINITELY NOT RECIEVE THE OUTFIT ON TIME. The customer service team is not great. They leave you on read! I WOULD NEVER ORDER FROM THEM AGAIN AND I ADVICE ANYONE ELSE NOT TO! THEY ARE NOT WORTH THE HASSLE!! PLEAE PLEASE NO ONE ORDER FROM THEM THINKING YOU WILL RECIEVE THE PARCEL ON TIME AS YOU WONT! THEY DONT EVEN FOLLOW THEOR ON DELIVERY TIME FRAME.
June 7, 2022
Unprompted review
Highly recommended
Unexpectedly brilliant stuff i have purchased online. This is rare that you get such a high quality stuff as explained in the description. Normally online purchases are opposite to what we see online. Great stuff with neat stitching.
Highly Recommended to all.
June 7, 2022
Unprompted review
Very Nice Design & Specially Stiching…
Very Nice Design & Specially Stiching was Awesome 👍😎
June 7, 2022
Unprompted review
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