faizasaqlain.pk Reviews 226

TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Looking at 29 reviews, most reviewers were unhappy with their experience overall. Many people were dissatisfied with the customer service, describing it as terrible, irresponsible, and unhelpful, with some finding it difficult to get clear responses or assistance. Customers frequently reported significant delays in receiving their orders, often waiting months beyond the promised delivery times, and some received items with quality issues such as damaged fabric, uneven stitching, or incorrect colors. Conversely, a small portion of people were satisfied with their purchases, praising the quality of the dresses, the neat stitching, and the accurate fit. Some reviewers also highlighted positive experiences with customer service representatives who made their ordering process easy and provided quick delivery for "ready-to-ship" items.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality. While some reviewers were highly... See more

Order

People report ambiguous experiences with order. Many customers express significant frustration with delayed... See more

Customer service

Clients share negative opinions on customer service. Many reviewers describe the customer service as "worst,"... See more

Quality

Reviewers highlight ambiguous aspects of quality. Some customers praise the beautiful silk fabric, neat... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Some customers experienced very fast delivery,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

The worst customer ever. Rude people talking shit. Even after receiving damaged or dirty dress,they don’t believe you and only say sorry. It used to be good but now unfortunately I WON’T RECOMMEND... See more

Rated 1 out of 5 stars

Writing another time Faiza saqlain customer service is the worse I have seen so far. I simply asked to update the size to medium. They said it’s not possible tp change or cancel it! Very disappo... See more

Rated 1 out of 5 stars

Terrible customer service. Took way too long to get the orders ready. Even though we were promised to get it in 6-8 weeks. They kept adding an additional week. It is literally overpriced as h3ll. The... See more

Rated 1 out of 5 stars

I’ve had an unbelievably bad experience with this company. I’ve been waiting for my order for more than 8 weeks, and they still haven’t provided a single update. I’ve tried contacting them many time... See more


2.1

Poor

TrustScore 2 out of 5

226 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I ordered the Ghania outfit is size XS…

I ordered the Ghania outfit is size XS and it looked better than the pictures. High quality material and excellent stitching. Loved this outfit !!! This was one of the prettiest suits I’ve ordered online

June 3, 2022
Unprompted review
Rated 5 out of 5 stars

Sister's wedding

Wore Faiza Saqlain at my sisters wedding. I was flooded with wonderful compliments all evening. Aside from being so comfortable, the colours, stitching and style was stunning.
So very happy.

June 2, 2022
Unprompted review
Rated 1 out of 5 stars

If I could give this 0 stars I would

If I could give this 0 stars I would, because I placed my order back in February 2022 and I still have not received my order and it’s been way past the 65 day mark that they say it takes. It is now June 2022 and still nothing, they don’t communicate properly they don’t pick up any calls and they sure as hell don’t send the outfit that we’ve been waiting for for over 100 days. I’m very disappointed in this brand as a whole, they don’t care about their customers and to get them the order in a timely manner. If it takes longer at least let us know so we can plan accordingly or buy it accordingly. Instead we buy it expecting it to come by the 65 day mark and still nothing. I hope some one else learns from my mistake and never has to deal with them or buy anything from them. I’m definitely never buying from them again and not recommending them to anyone. I’m gonna make sure anyone I know knows about this bs I had to go through with this brand.

June 1, 2022
Unprompted review
Rated 5 out of 5 stars

I have ordered my Bridal dress from…

I have ordered my Bridal dress from Faiza Saqlain, and they were really helpful throughout. I have been in touch with Sarah who was handling my order. She responded to all my questions timely. And my dress was ready on the exact date that I have requested. Even after I got my dress, I have few questions and Sarah was there to answer. I am happy with my dress, all the work and service😊

May 31, 2022
Unprompted review
Rated 3 out of 5 stars

Poor customer service

Ok, so I placed my order on 12th March and received it today, 23rd May. This came on time as stated on their website - 45 working days. They do deliver, but be prepared to wait and don't expect informative or helpful responses from their wattsapp. Their customer service is appalling for international customers and I don't think they really care! I gave a 3 star rating because of their poor service, however the outfit did arrive.
If you ever want to order, take a look at LAAM.

May 23, 2022
Unprompted review
Rated 1 out of 5 stars

73 days and still waiting for an update on my order!

I placed two orders 73 days ago for my son's coming wedding. The delivery promised was May 2nd - Sadly this team sucks as they do not answer your text messages, calls or respond with a proper answer. Very sad indeed to have such poor service from a top notch designer. I will update this review if I get proper service from this team otherwise I guess it is an expensive lesson learnt.

May 23, 2022
Unprompted review
Rated 5 out of 5 stars

Great Experience

I want to appreciate Faiza Saqlain and her team for an instant response on their WhatsApp. As I ordered my dress I wanted to alter few things and they made sure of it that those alterations don't go unnoticed.
Also beautiful work on the outfits and excellent quality of fabric.

May 21, 2022
Unprompted review
Rated 5 out of 5 stars

Good job..

I ordered formals from FS latest collection for a family function, just received my parcel..
Initially I was not sure about my order, either they will deliver it on time or not.. but shukar I got on time...yaayy!! :D
Thankyou FS team to listen to my concerns at the time of my order placement.
Good job!! :)

May 19, 2022
Unprompted review
Rated 5 out of 5 stars

Whatsapp order was the best bridal outfit

We ordered the outfit through whatsapp. Initially we chose a red colour, but after a couple of weeks changed our minds to a white colour. The Faiza Saqlain team, particularly Sarah were always available to respond, and accomodated our request for the change in colour with no issues. The outfit was absolutely beautiful - perfect for a bride! So happy!

May 18, 2022
Unprompted review
Rated 5 out of 5 stars

Great Service!

I am so grateful to Faiza Saqlain and her team for all the work that went into making my dream wedding dress ❤️ It was absolutely beautiful and ready before promised! A special mention to Sarah who was very accommodating, professional and helped us make an international order with ease ❤️❤️

May 18, 2022
Unprompted review
Rated 5 out of 5 stars

Great experience of FAIZA SAQLAIN …

I had great experience of faiza saqlain there staff is too good & helpful. My dress for Nikha is stitched exact my measurements there qualities of fabric & work is too satisfying I loved my dress & its makes my big day more special ❤️🥰😍

May 18, 2022
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

I Ordered my Bridal outfit from Faiza Saqlain.The dress itself was v beautiful and according to my measurements.Great service.My experience with Faiza Saqlain has been really smooth.
Highly Recommended!

May 17, 2022
Unprompted review
Rated 5 out of 5 stars

Faiza Saqlain

Got my bridal dress from Faiza Saqlain, the staff was so so accommodating and helpful. They made sure that my dress is perfect, according to my measurements and quality was great too.I'm so glad that i ordered my big day's dress from them ♥️
Hina assisted me with the best service ever 💫

May 17, 2022
Unprompted review
Rated 5 out of 5 stars

I ordered my Eid outfit from them and…

I ordered my Eid outfit from them and it turned out to be better than expected. Their team was super efficient and followed all of my customization requests. Will surely order from them again.

May 17, 2022
Unprompted review

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