Falcon Logistics LLC (Dover, DE 19904) Reviews 

117
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

Quick and Smooth service. I was talking to Paul and he was always available when I have a question. He made sure I am being answered, he clarified everything before making the payment. It was great wh... See more

Rated 1 out of 5 stars

I STILL HAVE NOT RECEIVED MY REFUND FROM THIS COMPANY..THE PHONE IS NOW DISCONNECTED FOR ALL NUMBERS I HAD..THEY MAY BE UNDER DIFFERENT NAME NOW AND USING DIFFENT NAMES..BBB TRIED TO REACH OUT TO THE... See more

Rated 5 out of 5 stars

Was going into shipping with a lot of trepidation as I kept hearing horror stories of getting scammed & hiking cost after shipping. This was not the case had my tesla model 3 shipped 500 miles & not... See more

Company replied

Rated 5 out of 5 stars

All in all a much better experience than I was expecting. My rep, David, was very proactive at keeping me informed. I was worried that there would be extra charges, but that didn't happen. The only mi... See more

Company replied

Company details

  1. Transportation Service

Written by the company

Falcon Logistics is a shipping company that offers many services. From vehicle shipping services to freight services, we will make sure to transport your goods to the wanted location on time, in the safest way possible. Our main goal is to provide our customers with exquisite collaboration and guarantee them a safe and easy shipment of their products/vehicles for the best price. Integrity, respect, commitment, accountability, teamwork and dedication are the main things we value and we believe that those things are essential for the growth and success of our company. Our team consists of thousands of employees who are educated, professional, ambitious, productive and trained to help you and resolve any issues that may occur.


Contact info

3.6

Average

TrustScore 3.5 out of 5

117 reviews

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3.6

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(117)

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Rated 3 out of 5 stars

Arrival dates changed a few times but…

Arrival dates changed a few times but the vehicle got here earlier than I thought so I’m satisfied

April 4, 2023
Unprompted review
Falcon Logistics LLC (Dover, DE 19904) logo

Reply from Falcon Logistics LLC (Dover, DE 19904)

Thank you for your feedback. Its always a succeed or learn situation for us. We appreciate that you shared a genuine feedback with us. I assure you that we will try and improvise things for our customer. We would love to have you as our customer anytime you need our service.

Rated 5 out of 5 stars

I don’t even know where to start… first…

I don’t even know where to start… first off.. this company responded rapid quick to a desperate google search I created since my original transport company ghosted me THE DAY OF PICK UP! Falcon swooped in and was so fast, so communicative, so professional, so transparent and so amazing. We did a California to New Jersey relocation and my husband used another company who damaged his car and was two weeks late in delivery. Falcon is the crème de la crème for auto transport services as far as I’m concerned.. the driver was in touch with me throughout his journey and was actually early! They will also match and most likely beat any competing rates as well.
I can go on and on. From having two extremely horrible experiences with different companies to this revived our belief that good, honest companies still existing! Thank you, Falcon!!

April 2, 2023
Unprompted review
Rated 1 out of 5 stars

Complicated company the whole time I…

Complicated company the whole time I asked for insurance to close the deal but the same just tricked me into not showing the insurance required even by the car shop so I said I would pay all the transport when it got to me, even so he continued to be inopportune with his insistence and I spoke that without insurance we did not close, I closed with another company and it took the same time to cancel my order from the dispatch center due to lack of proof of insurance, if I had the insurance I would have paid the deposit but the company did not give me confidence, strange not to have shown the insurance but I will go to the DOT to find out if they are ok in the market

April 12, 2023
Unprompted review
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Reply from Falcon Logistics LLC (Dover, DE 19904)

Hello Ma'am, We are sorry that you understood us this way. Actually its just a misunderstanding. The process that we follow is, we get the order confirmation done first without any credit card on file. Once you agree with the terms and conditions (which you did - we have a signed copy of the same) we send you an invoice for the deposit of a very small amount as a confirmation, which you denied paying it. The insurance of the carrier covers it, and it has the carrier and the driver information on it. We can only share the copies of the insurance once we have an order confirmation from you. We cannot share any confidential documents till the time we have a confirmation of the order from you. When you denied to clear the deposit even when we found a carrier who was ready to pickup your car in 2 hours, we had to stop the process there. Still, due to a misunderstanding maybe you were not able to understand the process well and hence all this happened. You can see our other reviews and our customers are pretty happy with our process and transparency in business. You mentioned in your post that you were ready to pay the deposit, ma'am all our calls are recorded, you clearly denied doing that. Hence unfortunately following our own terms we cancelled your order. If you have any questions you can check our MC & DOT number on our website - www.falconcarship.com, we would be glad to answer any questions you have. Thanks for sharing your review.

Rated 5 out of 5 stars

I really really appreciate you John…

I really really appreciate you John Gatsby for provide me with all the information I need and for the greatest service you give me and my car picked up on time and arrives on time thank you and keep going with the good work 🚛🙏👍🏽

March 29, 2023
Unprompted review
Rated 5 out of 5 stars

Service was great and delivery was…

Service was super fast and helpful, also very flexible with the short notice I gave them. I will definitely use this service again if I need more car transporting services! John Gatsby was very informative and attentive in my situation as well

April 1, 2023
Unprompted review
Rated 5 out of 5 stars

Quick

Quick, I would use again. Charged $50 over bud but other than that everything was perfect

March 28, 2023
Unprompted review
Rated 5 out of 5 stars

Incredible Car Shipping Transfer

I really appreciate everyone helping me to move my car to another state in the time I needed it shipped by. I was always in communication with someone from the start to the end as they made it a wonderful experience making sure everything was always okay. My car came in one day as well! I will be using them again!!! Thank you so much! I appreciate the team for going above and beyond!

March 21, 2023
Unprompted review
Rated 5 out of 5 stars

5 star rating from me

5 star rating from me! From beginning to end I received the best customer service and a fair and very reasonable rate. I shipped my car from west coast to east coast and will definitely use Falcon when I return to Seattle. Thank you Falcon, Mr. Gatsby - and thanks to the driver hired as he was very accommodating and stayed in contact letting me know when he’d be arriving and took great care of my car.
Again, thank you.

March 21, 2023
Unprompted review
Rated 5 out of 5 stars

Extremely reasonable and competitive…

Extremely reasonable and competitive price to get your car shipped. BUT customer representative can be real annoying and relentless!!! Be prepared to be texted every day as to when to get your car shipped, nobody likes to be reminded to get the car shipped every day!!! Overall it's a good and legit service, will consider using it again.

March 17, 2023
Unprompted review
Falcon Logistics LLC (Dover, DE 19904) logo

Reply from Falcon Logistics LLC (Dover, DE 19904)

Thank you very much for your review Andy. Please reach out to us again in future whenever you have a car shipping requirement, we would love to serve you again.

Rated 5 out of 5 stars

Out of State Transfer.

They picked up my vehicle quick and efficiently, and it arrived quicker than the date that was given, which was perfect, because I moved out of my previous state. Would definitely recommend, and would try again in the future. Would like to thank John Gatsby for being the Great Gatsby!

March 13, 2023
Unprompted review
Falcon Logistics LLC (Dover, DE 19904) logo

Reply from Falcon Logistics LLC (Dover, DE 19904)

Thank you very much for your review. Please reach out to us again in future whenever you have a car shipping requirement, we would love to serve you again.

Rated 4 out of 5 stars

Price and communication

On 02/03/ 2023. I spoke to rep name david to see if he can have someone to auto transport my car from Texas to Cali. It was great price from the company it was 500.00and I had to change the date due it was winter storm in Dallas Tx and David said okay we can change from 02/06 to 02/08/2023 I confirm. Then I get a call from the driver saying he here to pick up my car on 02/06/2023. I said no it’s suppose to.be on 02/08. So I called rep David/broker and he said it was change to 02/08 I was disappointed because he have to find another company to pickup my car on 02/08. David found another company and now I have to come out my pocket another 150and now the total $650.00 and I said no I should not be paying 150 and I just gave them $50 dollars.the driver came on 02/08. Driver nameRAYMOND Nice guy very respectful excellent customer service 10/stars he make sure my car made to California safe and yes I have stuff inside my vehicle nothing was not stolen. He drop off my car Saturday 02/11.
I still would recommend the company

February 1, 2023
Unprompted review
Falcon Logistics LLC (Dover, DE 19904) logo

Reply from Falcon Logistics LLC (Dover, DE 19904)

Hello, Thank you for your feedback. And we are glad that we were able to transport your vehicle. The market has been a roller coaster and hence in some instances we had to apply some changes. But its not a usual situation and was an exception. Still, in future if you are looking for car transport service, please contact us. We would love to give you a better experience.

Rated 1 out of 5 stars

Untrustworthy

They assured me my cars would be picked up with no delays and for an specific price.
They called me 2 days after the date the cars should be picked up, blaming the weather blah blah blah and saying my car la could be picked up tomorrow but for extra 300 dollars sent upfront

March 8, 2023
Unprompted review
Falcon Logistics LLC (Dover, DE 19904) logo

Reply from Falcon Logistics LLC (Dover, DE 19904)

Hello Leticia, We never asked for an upfront. We asked for the payment once we had one of our best carriers to pickup the next day. We have seen customers cancelling the orders when the driver is on the way to pickup and hence we asked for a deposit which is a usual trend in this business. Well that too is a refundable deposit. I am sorry that you felt like that, but trust in this market we are known to get the best carriers and there no single complaint of damages while transporting a vehicle. All our customers are happy with the services we provide. Your situation was exceptional and you wanted urgent pickup and still we convinced one of our best drivers to do that. Hope that you will think about trying us once. We would be glad to help you.

Rated 5 out of 5 stars

I was Skeptical at first when a company…

I was Skeptical at first when a company calls with a great deal, its often too good to be true. They offered me a great quote on the car shipment and found a reliable driver very quick. Great experience and would definitely come back if I have any car that needs to be shipped from state to state.

March 6, 2023
Unprompted review
Falcon Logistics LLC (Dover, DE 19904) logo

Reply from Falcon Logistics LLC (Dover, DE 19904)

Thank you very much for your review Carlos. Please reach out to us again in future whenever you have a car shipping requirement, we would love to serve you again.

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