So far I've had a really wonderful experience with Family Credit Management. Everyone I've spoken with has been kind and understanding, which has been so nice considering how much I guilt trip myself... See more
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Review summary
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Actually talking yo a person--not a bot. Jennis was friendly .courteous and well informed.--not like other places that provide conflicting information. and try to tell what you're going to do as oppo... See more
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Family credit debt management is very trustworthy. They explain in great detail to me how payments work, why, and how they are spread out. If I ever call in to give an additional payment, there is nev... See more
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Family Credit Management is by far a blessing. They are so super easy to work with, completely transparent, always available for my loads of questions and advice. Their process of working with your cr... See more
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Company details
Written by the company
Debt is stressful. We understand. Family Credit Management is a nonprofit organization that has been helping individuals and families get out of debt and regain financial stability for over 30 years. Our NFCC-certified credit counselors provide personalized, one-on-one guidance to help clients understand their financial situation and take control of their future. We offer a range of solutions tailored to each individual’s needs, including traditional Debt Management Plans (DMPs), debt settlement options for those who may benefit, and our exclusive DualTrack Repayment Plan, which combines structured repayment with strategic settlement when appropriate. For clients who are unable to repay all debts at once, we also offer our Priority Pay Plan, designed to help manage limited resources while addressing the most urgent financial obligations. Our approach focuses not only on resolving debt, but also on long-term financial health through budgeting, education, and behavior-based strategies. As a nonprofit credit counseling agency, our mission is to provide honest, practical solutions that work in the real world. We work directly with creditors to help reduce interest rates and fees when possible, while supporting our clients every step of the way. At Family Credit Management, our goal is simple: help people reduce stress, regain control, and build a more stable financial future.
Contact info
111 N. Wabash Avenue, Suite 1408, 60602, Chicago, United States
- 800-994-3328
- counseling@familycredit.org
- familycredit.org
4.9
Excellent
668 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Finding a Credit Management company can…
Finding a Credit Management company can be a frightening experience. Trust is a huge issue. We have been very pleased with Family Credit Management. They have been diligent, honest and inclusive with us which meant a lot. They respond in a polite and timely manner and they have given us complete confidence we have chosen the right company!
May 4, 2026
Unprompted review
Reply from Family Credit Management
Choosing a company to trust with something this important can feel really overwhelming, so we’re honored you chose us.
Knowing you’ve felt supported, included, and confident throughout the process means so much to us. We’re glad our team has been responsive, honest, and there for you every step of the way. For more than 30 years, our nonprofit debt management plan has been helping people find a steady, structured path forward, and it’s wonderful to hear you feel confident you made the right choice with us. We’ll always be here whenever you need us.
They are helping me get out of debt
May 4, 2026
Reply from Family Credit Management
Getting out of debt is a big step, and it’s really nice to hear the plan is helping you move in that direction.
For more than 30 years, our nonprofit debt management plan has been helping people create a steady, structured path forward. We’re always here to help whenever you need us along the way.
The expers
They’re the experts when it comes to credit repair. Trust them and they’ll do a great job. 👏
April 1, 2026
Reply from Family Credit Management
That kind of trust is something we never take lightly, and it’s great to hear you’ve had that experience.
For more than 30 years, our nonprofit debt management plan has been helping people find a steady, structured way forward and regain control of their finances. We’re always here to help whenever you need us along the way.
Reply from Family Credit Management
Thanks for the 4 stars, we’ll take that as a strong start.
You’re right, it’s early, but the fact that you chose to enroll with us means a lot. Now it’s on us to deliver. Our team is focused on making the process smooth and helpful from day one.
We have a feeling that the 5th star is coming… We’ll earn it.
Reply from Family Credit Management
Getting everything set up easily can make such a difference right from the start.
We’re really glad it felt that way for you, and it means a lot to know you value having a non-profit debt management plan that gives you a steady path forward with structured repayment you can rely on. We’re always here to help whenever you need us along the way.
Reply from Family Credit Management
When things feel seamless and easy to work with, it can really take a lot of the stress out of getting started.
We’re glad it’s felt that way for you. Your nonprofit debt management plan is meant to give you steady progress with structured payments that feel manageable month to month. We’re always here to help whenever you need us along the way.
Reply from Family Credit Management
It’s really nice to hear how easy the forms were to complete and that you felt supported throughout the process. That can make a big difference when you’re getting started.
Your nonprofit debt management plan is meant to keep things just as simple and manageable moving forward. We’re always here to help whenever you need us along the way.
they handle your requests right away…
they handle your requests right away and inform you
what they will do for you
April 29, 2026
Reply from Family Credit Management
It’s really nice to hear that. Having things handled quickly and being kept in the loop about what’s happening can make the whole process feel a lot more comfortable.
Your nonprofit debt management plan is meant to work that same way, clear, responsive, and easy to follow. We’re always here to help whenever you need us along the way.
Getting started...
This review is only about the sign up phase. Things have gone very smooth so far. All of my questions were satisfactorily answered. I never felt uneasy about anything that would take place through the course of reducing my debt. I felt that I was dealing with an honest and legitimate company. Looking forward to the next steps.
April 28, 2026
Reply from Family Credit Management
Thank you for taking the time to share this. It’s really encouraging to hear that the enrollment process felt smooth and that all of your questions were answered in a way that gave you confidence.
Feeling comfortable and trusting the process from the beginning is so important, and we’re glad that’s been your experience so far. Your nonprofit debt management plan is designed to keep that same clarity and structure as you move into the next steps. We’re always here to help whenever you need us along the way.
Bills are getting paid
I enrolled, pretty easy process; however a few of my debtors, you did not work w
April 27, 2026
Reply from Family Credit Management
We’re glad to hear that getting enrolled felt like an easy process!
We also understand it can be a little frustrating when not every account can be included right away. Some creditors just have different guidelines, but we’ll always do everything we can to help where possible. If there are any additional debts you’d like us to look at, feel free to reach out anytime, we’re always happy to review them with you. Your nonprofit debt management plan is still designed to give you a steady, structured path forward, and we’ll be here for you along the way.
Reply from Family Credit Management
That’s always nice to hear. Knowing things are going just as expected can bring a lot of peace of mind.
We’re glad things are off to a smooth start and that the process has felt consistent and straightforward for you. Your nonprofit debt management plan is meant to give you that kind of steady, reliable path, and we’ll be here for you every step of the way.
Very pleased with service
Everyone I have communicated with, either by email or phone have been friendly, understanding, and quite helpful. I am pleased with how they created a program that I can work with to get my debt down. Some credit card interest was in the 30% range and many times they got it reduced to 6 or 7%. Couldn't be happier with their service and staff.
April 23, 2026
Reply from Family Credit Management
It’s wonderful to hear how positive your experience has been across the board. Feeling met with kindness, understanding, and helpful guidance—whether by phone or email—can make such a difference.
We’re also really glad the plan feels like something you can truly work with. Seeing those interest rates come down from that range to something much more manageable is a big step, and it can really help you start gaining traction. Your nonprofit debt management plan is meant to bring everything together into a clear, steady path forward, and it’s great to hear it’s been working so well for you. We’ll be here for you every step of the way.
Professional and easy experience for a hard decision
The process, so far, has been easy, not intimidating and comfortable. The interactions with the team have been personable but professional and left me feeling more confident in a hard decision.
April 23, 2026
Reply from Family Credit Management
Hearing that it’s felt easy, comfortable, and not intimidating really says a lot. Making a decision like this isn’t always simple, so feeling more confident along the way is a big step.
It’s also great that your interactions with our team felt both personable and professional, that balance matters. Your nonprofit debt management plan is meant to keep building on that, with a steady, structured path forward you can feel good about. We’ll be here for you every step of the way.
Your services have helped me to get out…of what I call my “Covid debt.
Your services have helped me to get out of my “covid” debt. I did too much on line buying.
April 23, 2026
Reply from Family Credit Management
That’s very real, and you’re definitely not alone in that. A lot of people found themselves in a similar spot after those years, so it’s really encouraging to hear you’re working your way out of it.
Your nonprofit debt management plan is there to help you turn the page with a steady, structured path forward. It sounds like you’re already making progress, and that’s what matters most. Taking it one step at a time can make everything feel more manageable, and we’re here for you whenever you need us.
Really easy to work with
Really easy to work with! No judgement on debt, just working together to find a solution!
April 18, 2026
Reply from Family Credit Management
That kind of experience makes such a difference. Being able to talk things through openly and feel like you’re working toward a solution together, without any judgment, is exactly how it should feel.
Your nonprofit debt management plan is designed to give you that same sense of support with a clear, structured path forward. We’ll be here for you every step of the way.
Giselle was so friendly and helpful
Giselle was so friendly and helpful. I just got ripped off by another company and she has helped me so much thank you
April 22, 2026
Reply from Family Credit Management
Giselle will really appreciate hearing this. After going through a frustrating experience like that, having someone step in and actually be helpful and kind can make such a difference.
We’re really glad she was able to support you and turn things around in a positive way. Your nonprofit debt management plan is meant to give you a clear, steady path forward you can feel confident in. We’ll be here for you every step of the way.
Reply from Family Credit Management
Super understanding and great communication really does say a lot. Feeling like you’re being listened to and kept in the loop can make the whole experience feel a lot more comfortable.
Your nonprofit debt management plan is meant to bring that same sense of clarity, with a steady, structured path forward. We’ll be here for you every step of the way.
The customer service and customer…
The customer service and customer support are amazing always catering to our needs
April 1, 2026
Reply from Family Credit Management
Hearing that kind of feedback about the support you’ve received really means a lot. It’s great to know you’ve felt taken care of and that your needs are being met along the way.
Your nonprofit debt management plan is meant to come with that same level of care, giving you a steady, structured path forward while knowing you have our team behind you. We’ll be here for you every step of the way.
It was a quick and easy process
It was a quick and easy process. I look forward to being debt free
April 20, 2026
Reply from Family Credit Management
It’s great to hear the process felt quick and easy for you. Getting started without it feeling complicated can make such a difference.
And that excitement about becoming debt free is a wonderful place to be. Your nonprofit debt management plan is designed to give you that steady, structured path forward so you can keep moving toward that goal. We’ll be here for you every step of the way.
Great Counselor!
My Counselor was very thorough in her explanation of the plan.
Made me feel more at ease, about making the decision to move forward.
April 20, 2026
Reply from Family Credit Management
It’s really nice to hear your counselor took the time to walk through everything so thoroughly. Having things explained in a clear and thoughtful way can really help you feel more comfortable with such an important decision.
For more than 30 years, our nonprofit debt management plan has been helping people move forward with a steady, structured path they can rely on. We’ll be right here with you every step of the way.
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