This was a big step for me, trying to stop balancing all of my debt and stay afloat. One big vet bill made everything crumble to the ground. Reaching out for help was terrifying and embarrassing . But... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Actually talking yo a person--not a bot. Jennis was friendly .courteous and well informed.--not like other places that provide conflicting information. and try to tell what you're going to do as oppo... See more
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Family credit debt management is very trustworthy. They explain in great detail to me how payments work, why, and how they are spread out. If I ever call in to give an additional payment, there is nev... See more
Company replied
Family Credit Management is by far a blessing. They are so super easy to work with, completely transparent, always available for my loads of questions and advice. Their process of working with your cr... See more
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Company details
Written by the company
Debt is stressful. We understand. Family Credit Management is a nonprofit organization that has been helping individuals and families get out of debt and regain financial stability for over 30 years. Our NFCC-certified credit counselors provide personalized, one-on-one guidance to help clients understand their financial situation and take control of their future. We offer a range of solutions tailored to each individual’s needs, including traditional Debt Management Plans (DMPs), debt settlement options for those who may benefit, and our exclusive DualTrack Repayment Plan, which combines structured repayment with strategic settlement when appropriate. For clients who are unable to repay all debts at once, we also offer our Priority Pay Plan, designed to help manage limited resources while addressing the most urgent financial obligations. Our approach focuses not only on resolving debt, but also on long-term financial health through budgeting, education, and behavior-based strategies. As a nonprofit credit counseling agency, our mission is to provide honest, practical solutions that work in the real world. We work directly with creditors to help reduce interest rates and fees when possible, while supporting our clients every step of the way. At Family Credit Management, our goal is simple: help people reduce stress, regain control, and build a more stable financial future.
Contact info
111 N. Wabash Avenue, Suite 1408, 60602, Chicago, United States
- 800-994-3328
- counseling@familycredit.org
- familycredit.org
4.9
Excellent
659 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Chris was awesome to work with &…
Chris was awesome to work with & answered all concerns immediately, by phone and email. Chris addressed all my concerns clearly & a reasonable payment plan.
May 12, 2026
Reply from Family Credit Management
Thank you so much for the wonderful 5-star review. I actually spoke with Chris today and he was genuinely so happy and appreciative to hear about your kind comments.
We’re very fortunate to have counselors like Chris who truly care about our clients and take the time to explain everything clearly and respond quickly. We know reaching out for help with debt can feel stressful, so it means a lot to hear that he helped make the process easier and more comfortable for you.
Thank you again for trusting Family Credit Management. We truly appreciate the opportunity to help.
Worked with this company 10 years ago
Worked with this company 10 years ago, great company
May 11, 2026
Reply from Family Credit Management
Hearing that you worked with us 10 years ago and came back again really means a lot. There’s no better compliment than trusting us again when you needed support.
For more than 30 years, our nonprofit debt management plan has been helping people find a steady, structured path forward, and we’re grateful to continue being part of your journey. We’re always here whenever you need us along the way.
Great Company! Saves me money each month!
In addition, they are very easy and quick to communicate with.
March 20, 2026
Reply from Family Credit Management
Saving money each month can really take some pressure off, so it’s great to hear the plan has been helping in that way.
We’re also happy to know communication has been easy and quick whenever you’ve reached out. Your nonprofit debt management plan is meant to make things feel more manageable with a steady path forward and support you can count on. We’re always here whenever you need us along the way.
My debt is being paid down
My debt is being paid down, they always take the payment on time. Never any harassing calls, text or emails.
May 8, 2026
Reply from Family Credit Management
Seeing your debt steadily being paid down and knowing your payments are handled on time can bring such a sense of relief.
We’re also really glad you’ve been able to avoid all the stressful calls, texts, and emails while on the plan. Your nonprofit debt management plan is designed to help bring that kind of stability and peace of mind with a structured path forward you can rely on. We’re always here whenever you need us along the way.
Very helpful n made this easy for me
Very helpful n made this easy for me. I had no one to help me with my accounts but Erica was very kind.
April 20, 2026
Reply from Family Credit Management
It’s really nice to hear Erica was able to make things feel easier for you. Trying to manage everything on your own can feel like a lot, so having someone kind and supportive there to help can make such a difference. We’ll definitely be sure to share your kind words with Erica.
Your nonprofit debt management plan is meant to give you that same steady support with a structured path forward that feels manageable month by month. We’re always here whenever you need us along the way.
Jenny was great at explaining…
Jenny was great at explaining everything n made the process very easy...excited to get started 😁
May 7, 2026
Reply from Family Credit Management
Thank you for taking the time to share your experience. We’re so glad Jennie helped make everything feel clear, comfortable, and easy to understand from the very beginning. We’ll be sure to share your kind words with her.
Taking that first step can feel overwhelming, so having Jennie there to walk through the details and answer questions can make such a difference. Your nonprofit debt management plan is designed to give you a structured path forward with affordable monthly payments that feel more manageable over time. We’re happy to be on this journey with you and are always here whenever you need us along the way.
vert good service
May 6, 2026
Reply from Family Credit Management
Thank you for taking the time to share your experience. We’re really glad the service has felt helpful and that things have been manageable from the start.
Your nonprofit debt management plan is designed to create a clear, structured repayment plan with a steady path forward, so month to month progress feels more realistic and less stressful. We’re always here to help whenever you need us along the way.
Reply from Family Credit Management
Thank you for taking the time to share your experience. We’re really glad the nonprofit debt management plan has felt simple and manageable for you from the start.
Creating affordable monthly payments and a clear, structured repayment plan is meant to help take some of the stress out of the process and give you a steady path forward. We’re always here to help whenever you need us along the way.
Reply from Family Credit Management
It’s great to hear the process felt easy and that the agreement worked well for you. Having things come together in a way that feels manageable can bring a real sense of relief.
Your nonprofit debt management plan is meant to create that kind of steady, structured path forward from the very beginning. We’ll always be here whenever you need us along the way.
Reply from Family Credit Management
It’s so nice to hear the process felt quick and easy for you. Getting started can sometimes feel overwhelming, so having everything go smoothly really makes a difference.
We’re also happy to hear you had a great experience with our team. Your nonprofit debt management plan is meant to make things feel more manageable from the very beginning, and we’ll always be here whenever you need us along the way.
They a willing to help you in any way.
May 4, 2026
Reply from Family Credit Management
It’s really nice to hear you’ve felt that kind of support. Knowing people are willing to work with you and help however they can can make such a big difference.
Your nonprofit debt management plan is meant to give you a steady, manageable path forward with support you can count on. We’ll always be here whenever you need us along the way.
Finding a Credit Management company can…
Finding a Credit Management company can be a frightening experience. Trust is a huge issue. We have been very pleased with Family Credit Management. They have been diligent, honest and inclusive with us which meant a lot. They respond in a polite and timely manner and they have given us complete confidence we have chosen the right company!
May 4, 2026
Unprompted review
Reply from Family Credit Management
Choosing a company to trust with something this important can feel really overwhelming, so we’re honored you chose us.
Knowing you’ve felt supported, included, and confident throughout the process means so much to us. We’re glad our team has been responsive, honest, and there for you every step of the way. For more than 30 years, our nonprofit debt management plan has been helping people find a steady, structured path forward, and it’s wonderful to hear you feel confident you made the right choice with us. We’ll always be here whenever you need us.
They are helping me get out of debt
May 4, 2026
Reply from Family Credit Management
Getting out of debt is a big step, and it’s really nice to hear the plan is helping you move in that direction.
For more than 30 years, our nonprofit debt management plan has been helping people create a steady, structured path forward. We’re always here to help whenever you need us along the way.
The expers
They’re the experts when it comes to credit repair. Trust them and they’ll do a great job. 👏
April 1, 2026
Reply from Family Credit Management
That kind of trust is something we never take lightly, and it’s great to hear you’ve had that experience.
For more than 30 years, our nonprofit debt management plan has been helping people find a steady, structured way forward and regain control of their finances. We’re always here to help whenever you need us along the way.
Reply from Family Credit Management
Thanks for the 4 stars, we’ll take that as a strong start.
You’re right, it’s early, but the fact that you chose to enroll with us means a lot. Now it’s on us to deliver. Our team is focused on making the process smooth and helpful from day one.
We have a feeling that the 5th star is coming… We’ll earn it.
Reply from Family Credit Management
Getting everything set up easily can make such a difference right from the start.
We’re really glad it felt that way for you, and it means a lot to know you value having a non-profit debt management plan that gives you a steady path forward with structured repayment you can rely on. We’re always here to help whenever you need us along the way.
Reply from Family Credit Management
When things feel seamless and easy to work with, it can really take a lot of the stress out of getting started.
We’re glad it’s felt that way for you. Your nonprofit debt management plan is meant to give you steady progress with structured payments that feel manageable month to month. We’re always here to help whenever you need us along the way.
Reply from Family Credit Management
It’s really nice to hear how easy the forms were to complete and that you felt supported throughout the process. That can make a big difference when you’re getting started.
Your nonprofit debt management plan is meant to keep things just as simple and manageable moving forward. We’re always here to help whenever you need us along the way.
they handle your requests right away…
they handle your requests right away and inform you
what they will do for you
April 29, 2026
Reply from Family Credit Management
It’s really nice to hear that. Having things handled quickly and being kept in the loop about what’s happening can make the whole process feel a lot more comfortable.
Your nonprofit debt management plan is meant to work that same way, clear, responsive, and easy to follow. We’re always here to help whenever you need us along the way.
Getting started...
This review is only about the sign up phase. Things have gone very smooth so far. All of my questions were satisfactorily answered. I never felt uneasy about anything that would take place through the course of reducing my debt. I felt that I was dealing with an honest and legitimate company. Looking forward to the next steps.
April 28, 2026
Reply from Family Credit Management
Thank you for taking the time to share this. It’s really encouraging to hear that the enrollment process felt smooth and that all of your questions were answered in a way that gave you confidence.
Feeling comfortable and trusting the process from the beginning is so important, and we’re glad that’s been your experience so far. Your nonprofit debt management plan is designed to keep that same clarity and structure as you move into the next steps. We’re always here to help whenever you need us along the way.
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