This was a big step for me, trying to stop balancing all of my debt and stay afloat. One big vet bill made everything crumble to the ground. Reaching out for help was terrifying and embarrassing . But... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Debt is stressful. We understand. Family Credit Management is a nonprofit organization that has been helping individuals and families get out of debt and regain financial stability for over 30 years. Our NFCC-certified credit counselors provide personalized, one-on-one guidance to help clients understand their financial situation and take control of their future. We offer a range of solutions tailored to each individual’s needs, including traditional Debt Management Plans (DMPs), debt settlement options for those who may benefit, and our exclusive DualTrack Repayment Plan, which combines structured repayment with strategic settlement when appropriate. For clients who are unable to repay all debts at once, we also offer our Priority Pay Plan, designed to help manage limited resources while addressing the most urgent financial obligations. Our approach focuses not only on resolving debt, but also on long-term financial health through budgeting, education, and behavior-based strategies. As a nonprofit credit counseling agency, our mission is to provide honest, practical solutions that work in the real world. We work directly with creditors to help reduce interest rates and fees when possible, while supporting our clients every step of the way. At Family Credit Management, our goal is simple: help people reduce stress, regain control, and build a more stable financial future.
111 N. Wabash Avenue, Suite 1408, 60602, Chicago, United States
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from Family Credit Management
I have been needing a program that was this helpful and easy. I can't explain the relief.

Reply from Family Credit Management
I've worked with them in the past and they are very understanding and willing to work with you. That is why I chose to work with them again.

Reply from Family Credit Management

Reply from Family Credit Management
They were very open and honest. They answered ALL my questions.

Reply from Family Credit Management
Efficient, honest, helpful, and ethical management people--a wonderful help; super grateful they are there!

Reply from Family Credit Management
They are so helpful in getting started In the program. They are extremely friendly and knowledgeable. I am very satisfied.

Reply from Family Credit Management
Chris Stone is wonderful! He helped me and most of all listened to my story and was patient. He kept me informed of all the steps necessary to get started.

Reply from Family Credit Management
They are a great Company. They’re helping me to get out of a jam.

Reply from Family Credit Management
They went above and beyond to explain what I have to pay in there program

Reply from Family Credit Management
Jennie was AWESOME! There was no judgement, she answered all my questions quickly, the one time I had to speak with her... she was very pleasant.
For the first time in years, i'm hopeful that we will get out of our debt mess and I'm thankful that I found your company.

Reply from Family Credit Management
I was stressed before without knowledge where or who to trust with my debt relief! But I am glad and relieved that I made a good choice going with Family Credit to help me! I look forward to working closely with them to reach my financial freedom!

Reply from Family Credit Management

Reply from Family Credit Management

Reply from Family Credit Management
We feel so very well supported working with Family Credit Management. No nonsense, just real solutions to help us regain our financial stability.
They are professional and they have a good grasp of what the various credit card companies will agree to for repayment terms. We've had no surprises and they are always there when we have a question or a concern.

Reply from Family Credit Management
Customer Service and extremely knowledgeable about her position

Reply from Family Credit Management
Family Credit Management has been a breath of fresh air and life changing. The monthly burdens we had have now lessened and FCM is taking care of each payment. They are great communicators and supportive! Thank you FCM!

Reply from Family Credit Management
Very helpful and they have speedy response times ! Thank you!

Reply from Family Credit Management
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.